We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Fairmont Empress

Save
Traveller (1794)
Room & Suite (653)
Storyboard
Overview
  • Excellent57%
  • Very good25%
  • Average11%
  • Poor5%
  • Terrible2%
Travellers talk about
“bengal lounge”(330 reviews)
“high tea”(413 reviews)
“gold floor”(130 reviews)
AMENITIES
Free Internet
Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
Additional information
Offers from The Fairmont Empress
Offers & Announcements: Steep & Sleep
Offers from The Fairmont Empress
Offers & Announcements: Steep & Sleep
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 12 partner sites to see rooms from US$360.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Victoria hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","ATTRACTIONS_CHECKOUT_SUPPRESS_INSECURE_SIGN_IN","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "987d8f1b63864dd5af60c4205c079851", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":155472,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[37269445],"additionalContentIds":[],"pollCount":0,"checkin":{"day":29,"month":7,"year":2018},"checkout":{"day":30,"month":7,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":361,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"987d8f1b63864dd5af60c4205c079851","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":535,"lowestMetaPrice":360,"additionalPartner":false,"highestMetaPriceDisplay":535,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":535,"lowestMetaPrice":360,"highestMetaPriceDisplay":535,"hotelName":"The Fairmont Empress","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":true,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6Ijk4N2Q4ZjFiNjM4NjRkZDVhZjYwYzQyMDVjMDc5ODUxIiwiQUlLIjoiOTU4ODM4NzA3ZTQ5NGNmN2EzMjVlYjBkZGI3NTQ1NzgifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "29/07/2018", "checkOut": "30/07/2018", "lowestPrice": "US$360", "hasDates": true, "hacComplete": true, "contentIdMappings": {"37269445":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (4,214)
Filter reviews
3,975 results
Traveller rating
2,135
1,014
475
231
120
Traveller type
Time of year
LanguageEnglish
More languages
2,135
1,014
475
231
120
Show reviews that mention
All reviewsbengal loungehigh teagold floorbengal roompresident's clubtea roomceiling fanold worldbeautiful hotelair conditioningharbor view roomsconesbutchart gardensbritish columbiainner harborparliament buildingvisiting victoria
FilterEnglish
Updating list...
1 - 5 of 3,975 reviews
Reviewed yesterday

We went to the Empress to savor their curry in the Bengal restaurant. Great disappointment that it was in fact closed for good. Reason given ranged from needing new kitchens to political correctness. A big piece of the charm & character gone. Inside the bars...More

Thank Alan H
Hotel's Favourite
Reviewed 1 June 2018 via mobile

No longer dark and vine cloaked, The Empress has been gutted and renovated with respect to its history and yet with an eye on modern, clean aesthetics. The $60 million was well spent. The new Fairmont Gold lounge has a patio with a view on...More

3  Thank Margaret S
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 4 June 2018

Thank you very much for the wonderful and detailed feedback regarding your stay. We are so pleased you had a chance to enjoy the spa and Tea at the Empress as well as the wonderful amenities on Fairmont Gold. We look forward to the opportunity...More

Reviewed 2 days ago

Enjoyed our brief stay in Victoria and wouldn't consider any other hotel if we returned. Pros: - The renovated rooms were what I like in hotels in terms of interior designs. The rooms felt luxurious. - The bathrooms were small compared to the size of...More

Thank peg c
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded yesterday

Thank you for the very detailed account of your recent stay with us at the Fairmont Empress. I thoroughly enjoyed your notes and I am very happy that you were able to provide many more pros than cons. It is true that our location cannot...More

Reviewed 3 days ago

I am going to admit, this is a hard review to write. As you can see from other ratings even disappointed people give it a four. Most of this is due to the hotel's beauty, history and location. Yes, it is amazing to look at...More

1  Thank SirenaDives
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded yesterday

Thank you for taking the time to write this very detailed account of your recent stay with us at the Fairmont Empress. I am so sorry to hear about the issues you experienced as it is not what we aim for. I have been following...More

Reviewed 5 days ago via mobile

Stayed in a harbour front room. Room was incredibly large with an open fireplace, sofa, coffee table and a large walk-in wardrobe. Did read that there had been a huge renovation and certainly they have created a very desirable hotel, in one of the best...More

Thank GSD250
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 4 days ago

Thank you for your recent review of the Fairmont Empress. I was happy to read the many positive comments within your review concerning the room, our hotel design and location, and your arrival experience. I am sorry to read however that the size of your...More

View more reviews
About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$274 - US$533 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Victoria
#6 Spa Hotel in Victoria
#10 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#14 Family Hotel in Victoria
#16 Romantic Hotel in Victoria
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$274 - US$533 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Victoria
#6 Spa Hotel in Victoria
#10 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#14 Family Hotel in Victoria
#16 Romantic Hotel in Victoria
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1794)
Room & Suite (653)
Dining (160)
Pool & Beach (10)
Amenities (56)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
Ask a question
Marti S
10 July 2018|
AnswerShow all 3 answers
Response from ToriM | Reviewed this property |
As noted by other travellers, check out time is 11. Try joining the Fairmont Club rewards system and you are more likely to get a room upgrade and flexibility with checkout. Any hotel will usually store your luggage for... More
0
Votes