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Best Western Plus Carlton Plaza Hotel

BestWestern.comUS$146*
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#18 of 52 Hotels in Victoria
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Best Western Plus Carlton Plaza Hotel
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1,049 Reviews from our TripAdvisor Community

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There are newer reviews for Best Western Plus Carlton Plaza Hotel
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Showing 992: English reviews
A TripAdvisor Member
Level Contributor
5 reviews
2 helpful votes
Reviewed 4 weeks ago via mobile

Nothing fancy but was nice and clean. Staff super friendly and helpful. Stayed for a week nice to have a full kitchen and a large fridge. In the center of downtown, so walking distance to most places. Highest price we paid for a cab was $6.00 us currency. A very chill, welcoming place to visit. Small enough so you get...

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1Thank A TripAdvisor Member
Haley C, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review

Thank you for such a wonderful review! We are happy to hear you were so pleased with your guest room. Our staff can help recommend restaurants and attractions in the area since we are located so centrally. Victoria is a beautiful city to tour because it is all within walking distance. It's great to hear we may see you in...

Vancouver, British Columbia
Reviewed 4 weeks ago

Had an excellent stay with BW At. Victoria Downtown. They really go out of the way and care for thier guests. Located in the heart of downtown you are in the centre of the action and the rooms and the staff is amazing!

Review collected in partnership with Best Western
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Thank Manvinder K
Haley C, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review

Thank you for such a wonderful review Manvinder K! It's great to hear our front desk agents were able to make a difference during your stay! Our staff strive to provide nothing but excellence in customer service. It's great to hear we may see you in the near future!

Strathmore, Alberta
Reviewed 5 weeks ago via mobile

Since it's in downtown, you could just walk to the harbour and parliament. Walking distance to 7-11 and Burger King. It's a hit if you have kids. Parking cost $8 per day but it's valet parking. Joel was really nice. Enjoyed our stay, complete kitchenette .

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Thank 24trish
Haley C, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review

Thank you for such a wonderful review 24trish! Our staff strive to provide nothing but excellence in customer service and have plenty of recommends of restaurants and attractions in the area. We are happy to hear you were so pleased with our valet parking during peak season it is $20 CAD. It's great to hear we may see you in...

Port Coquitlam, Canada
Reviewed 13 April 2017

The hotel is in a great location. A short walk to the harbour and the walk is very scenic and has lots of cool shops like Munros Bookstore and Murchies along the way. It is close to awesome restaurants and bars too like Bard and Banker. My room was on the top floor and had a large balcony but had...

Review collected in partnership with Best Western
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Thank Colleen C
Haley C, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review

Thank you for such a wonderful review Colleen C! We are so excited that The Ruby is so close to us; we agree, they are absolutely amazing for both breakfast. Our staff strive to provide nothing but excellence in customer service and to help recommend restaurants and attractions in the area. We are happy to hear you were so pleased...

Surrey, British Columbia
Reviewed 12 April 2017

Hotel on the older side but very nicely kept. The staff was very friendly and helpful. Our room was upgraded to a suite nice! It would hav been nice if ther was a pool. But the do have bicycle that could be borrowed from th hotel.

Review collected in partnership with Best Western
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Thank bruceV7837MU
Haley C, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review

Thank you for your review bruceV7837MU. Our friendly staff are empowered to go above and beyond to make your stay great! We offer complimentary bike rentals for our guests; take them out for up to three hours to explore the beautiful city. It's great to hear you enjoyed your stay, we hope to see you in the near future!

San Jose, CA, United States
Reviewed 10 April 2017

The hotel service people are very nice and helpful. The hotel itself is a very old one...it is clean, though. The worst thing about it is that you can not park yourself... good luck if you have a lot of luggage. It gives you a feeling of staying at a cheap NYC hotel, even though it is at a island...

Review collected in partnership with Best Western
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1Thank allenyz
Haley C, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review

Thank you for your response allenyz. It is great to hear our accommodating staff were able to make a positive difference during your stay. We are continuously performing renovations and upgrades to keep our hotel modern and clean. We do offer parking during the summer months for $20 CAD a night which comes with a complimentary valet service. All of...

Medford, Oregon
Reviewed 8 April 2017 via mobile

Staff was pleasant and accommodating. Unable to check in early, but they did store luggage. Beds were surprisingly pleasant which is abnormal for such an affordable price. Nice location and close to everything. Clean and affordable. Great value.

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Thank DentistT
Haley C, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review

Thank you for your review DentistT. We try to accommodate all early check-in requests, but can always park your can and store your luggage if that isn't available. We are constantly performing upgrades to keep rooms modern, but still follow the Best Western reputation for value. Our central location makes all shops and restaurants a short walk away. Thank you...

Nanaimo, Canada
Reviewed 3 April 2017

The hotel is right in the heart of Victoria, the rooms clean, the staff friendly and very helpful. We had a suite and it has everything you would need. We have not tried the new restaurant in the hotel, but the reviews look great. Next visit we will. We will always book here, when in Victoria.

Review collected in partnership with Best Western
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Thank roxannewanamaker
Haley C, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review

Thank you for your review, and your loyalty roxannewanamaker. Our staff are what make this location special, but our location doesn't hurt either. We are close to all downtown restaurants and shops, and happy to give recommendations based on your preferences. The Ruby on Johnson has just opened for breakfast/lunch, and their amazing reviews don't lie. It's great to hear...

Courtenay, BC Canada
Reviewed 2 April 2017 via mobile

We were really pleasantly surprised at the value and great customer service. We stepped in tentative based on some other reviews and were therefore quite pleased with the little suite we ended up with. Right within blocks of everything we were visiting that night we had very clean room, comfortable beds and a quick check in. The valet parking eliminated...

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1Thank DiJohnson
Haley C, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review

Thank you for your review DiJohnson. It's always great to hear we exceeded your expectations. As a Best Western, we strive to provide the best customer service and value. Our location makes us an easy walk to all downtown shops and restaurants. We do offer a parking service for a nightly rate, which comes with a valet service to make...

San Francisco, California
Reviewed 2 April 2017 via mobile

This was a perfect spot for a weekend in Victoria, close to restaurants, shops, and an easy walk from the ferry terminal... Plus only a block from the bus stop to take the BC bus to Butchart Gardens. The staff were ALL amazing, friendly, and helpful. And bottles of water were complimentary, even! We're already planning another visit in a...

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Helpful?
Thank jnineb
Haley C, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review

Thank you jnineb, we appreciate your review! Our welcoming staff can help you with directions to all of Victoria's attractions, and print out bus maps for anything beyond a walking distance (The Butchart Gardens shouldn't be missed while you're in Victoria!). If you need any help planning your next trip to Victoria, please let us know.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Room Service
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Best Western Plus Carlton Plaza Hotel

Address: 642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: £94 - £230 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Carlton Plaza Hotel 3*
Number of rooms: 103
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Travelocity, Best Western, Expedia, Priceline, Cancelon, Cheap Tickets, Evoline ltd, TripOnline SA and HotelQuickly so you can book your Best Western Plus Carlton Plaza Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Victoria
Victoria Best Western
Best Western Plus Carlton Plaza Hotel Victoria, Vancouver Island
Hotel Style:
#12 Business Hotel in Victoria
#18 Family Hotel in Victoria
#23 Romantic Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Carlton Plaza Hotel staff and other travellers.
12 questions
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over a year ago
West Linn, Oregon
over a year ago
Gig Harbor, Washington
5 months ago
Gig Harbor, Washington
5 months ago
Kalispell
7 months ago

See all questions (12)

Questions? Get answers from Best Western Plus Carlton Plaza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to pick a room not facing the front”
georgesC1609TM, 6 May 2017 | Read review
“go for a suite with all the necessities for a longer stay.”
JenniferS876, 2 May 2017 | Read review
“Our room was on the 4th floor, overlooking Johnson St. The street traffic is minimal at night.”
dave11811, 30 Apr 2017 | Read review
“Go somewhere else.”
385bettyc, 29 Dec 2016 | Read review
“Rooms facing Johnson Street have views over the city to the mountains. A room at the end of a corridor away from lifts are quieter.”
  • Late afternoon from our room
977tonyc, 19 Nov 2016 | Read review
5 of 5
BestWestern.com
US$146* /night
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HotelQuicklyUS$195
Booking.comUS$147
Hotwire.comUS$147
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Prices are for 1 room, 2 adults
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