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BEST WESTERN PLUS Carlton Plaza Hotel

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#18 of 52 Hotels in Victoria
Certificate of Excellence
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BEST WESTERN PLUS Carlton Plaza Hotel
BEST WESTERN PLUS Carlton Plaza Hotel
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1,029 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Carlton Plaza Hotel
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Showing 972: English reviews
County Waterford, Ireland
Reviewed 4 June 2014 via mobile

We had 4 rooms. Couples & friends. Staff were so friendly, really pleasant. Free valet parking on arrival. Hotel itself was nice, good value, but the location is the winner, couldn't ask for better really.

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Helpful?
1Thank J0hnCass
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Hello and thank you for this kind review. Our parking is a $13 a night charge, though we do offer the complimentary valet service. The valet service is unlimited in and out and 24 hours a day. I'm glad that our friendly staff made an impression on you, and that we were the right choice for your group! Our central...

Renton, Washington
Reviewed 3 June 2014

I chose to stay at the Best Western Plus Carlton Plaza in Victoria recently with a Victoria Clipper holiday package. Its a great location, close to all the tourist spots, eateries, pubs, breweries, old neighborhoods and safe. Once I arrived to my room I found it clean and very quiet. Highly recommended.

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2Thank mstrishynbs
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you for leaving this great review! You've highlighted a few things about our property that keep our guests coming back time and time again. Our clean and comfortable rooms are the perfect launching point for anyone visiting the city. In the heart of downtown, we're located just steps from restaurants, sights and attractions. Please come back and visit again...

Glasgow, United Kingdom
Reviewed 2 June 2014

Arrived and were given a warm welcome by the front of house staff. Were taken to our room on 5th floor. We found a spacious room with kitchen area. There was a full cooker and large fridge freezer and were pleased to find washing up liquid and j-cloth supplied. Coffee maker and supplies were available. When I asked if we...

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Helpful?
Thank Ruth M
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Hello again Ruth, thank you for taking a moment to write this nice review. The suite that you stayed in is perfect for when you're mid vacation, and hoping to do a bit of cooking instead of more restaurant food! They are also wonderful for relaxing in, as the have a seating area with pull out couch for extra sleeping...

Victoria, Canada
Reviewed 2 June 2014

This was our second stay at this hotel in the past three months. We are Victoria residents. The location can't be beat. The harbor, restaurants, antique row and lots of shopping are all around you. Absolutely no need for a vehicle. A great walking city. That said, public transit is right there if you need it.

Review collected in partnership with Best Western
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Thank George27_10
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Hi George! It's nice to hear that you're a return guest and hopefully we've been offering you all the same comforts of home! Our location is great for walking, it's true. We're in the middle of downtown Victoria, so many guests choose to leave their car in parking and stroll the downtown streets, wandering from cafe to restaurant, taking in...

Madison, Wisconsin
Reviewed 1 June 2014

We chose this as part of the Victoria Clipper vacation package. The hotel is very nice, centrally located need shopping, restaurants, nightlife, and Chinatown. Our room was a corner room so we had view to the streets. We were surprised to see we had a couch, coffee table, desk and chair, and a kitchenette with stove, small fridge, microwave, sink...

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Thank amezcua67
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thanks for choosing us with your clipper package, we're so glad that you were able to enjoy the hotel on your most recent trip to Canada. The room we choose for you was a suite, which typically cost $20 more a night to include the full kitchen, along with the pull out sofa and seating area. They are a great...

Fox Island, Washington
Reviewed 1 June 2014

The room was very clean, the internet worked well and the air conditioning system was excellent. One can open the windows too which is a real bonus. The room is small but it is in an older, updated hotel when rooms were small. I really liked having complimentary bikes available for use. In fact this is why we chose this...

Review collected in partnership with Best Western
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Thank cccyclist
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

We're glad that you enjoyed your stay with us, and that you were able to enjoy the complimentary bike rentals that we offer. We have four available, and they are free for any guest to use during daylight hours for up to two hours at a time. As we are located in the heart of downtown, most major bus routes...

High River, Canada
Reviewed 31 May 2014

This is our favourite hotel whenever we visit Victoria! You can't beat the location because everything we want to see and do is within walking distance. The front desk staff is accommodating, friendly and efficient. The rooms are very clean and the beds are sooo comfy. I appreciated the assistance of the bell boy in picking up our luggage from...

Review collected in partnership with Best Western
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1Thank Tripsters2
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you for this glowing review! One of the best things about our hotel is the fabulous location. Our comfortable, well appointed rooms are within walking distance to anything you might need! Please come back and visit us again on your next trip to the island!

Sydney, Australia
Reviewed 30 May 2014

We had a lovely stay at this hotel. Prices were very reasonable so we didn't expect such a high standard. Everything was clean and polished with modern fittings done in old world style. Just the kind of place you would want to stay in when visiting such a beautiful and historic place as Victoria

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Thank Faye G
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you Faye for such lovely comments about our hotel. Located in the heart of downtown, we are the perfect stop for any travelers visiting Victoria. Our suites are recently updated, so our fresh and clean rooms are wonderful for resting, relaxing and even getting a bit of work done for those traveling on business. With WiFi, wired internet access...

Vancouver Island
Reviewed 26 May 2014

We had two rooms booked at this hotel for a 2 night stay for myself, daughter and 2 granddaughters, one of the rooms was booked with Air miles. The other room an after thought and booked by credit credit card. The rooms were clean and adequate, however after the first night my daughter told me that the room they had...

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2Thank abunni
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you for taking the time to review our property. Guest satisfaction is important to us and we will be using the feedback given to implement improvements to ensure we offer a better experience for others in the future. On behalf of our entire team, I would like to apologize for not exceeding your expectations during this stay. We do...

Kent, Ohio
Reviewed 24 May 2014

Located on a main street with plenty of shopping and bus stops nearby. Definitely not the Ritz, but the rooms are simple and clean (if a bit small), with a friendly staff and strong Wifi. The property's on-site restaurant is kind of sad, but there are many other eating options around. The neighborhood is central, but still has a slightly...

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Helpful?
1Thank Travelogue1964
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thanks for your kind comments, and for choosing our hotel when we know there is a lot of choice in Victoria. Our downtown location is just steps away from all that the city has to offer. The inner harbour, restaurants, shops, attractions, business, and tours are all within steps of our front door. Please come back again, and we'd be...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Concierge
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Carlton Plaza Hotel

Address: 642 Johnson St, Victoria, British Columbia V8W 1M6, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: £76 - £212 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Carlton Plaza Hotel 3*
Number of rooms: 103
Reservation Options:
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Also Known As:
Best Western Victoria
Victoria Best Western
BEST WESTERN PLUS Carlton Plaza Hotel Victoria, Vancouver Island
Hotel Style:
#12 Business Hotel in Victoria
#18 Family Hotel in Victoria
#23 Romantic Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Carlton Plaza Hotel staff and other travellers.
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over a year ago
West Linn, Oregon
over a year ago
Gig Harbor, Washington
4 months ago
Gig Harbor, Washington
4 months ago
Kalispell
6 months ago

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Questions? Get answers from BEST WESTERN PLUS Carlton Plaza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go somewhere else.”
385bettyc, 29 Dec 2016 | Read review
“Rooms facing Johnson Street have views over the city to the mountains. A room at the end of a corridor away from lifts are quieter.”
  • Late afternoon from our room
977tonyc, 19 Nov 2016 | Read review
“Just one block from the center of activity; 8 blocks to Empress Hotel.”
PeterGunnOne, 15 Nov 2016 | Read review
“ask for back of hotel or a high floor”
paulcU2272BY, 19 Oct 2016 | Read review
“If you are driving use the valet, its worth the price.”
164dons, 16 Oct 2016 | Read review
5 of 5