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Best Western Plus Carlton Plaza Hotel

1,201 reviews
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Traveller (144)
Room & Suite (238)
Dining (26)
Overview
  • Excellent52%
  • Very good35%
  • Average10%
  • Poor2%
  • Terrible1%
Travellers talk about
“valet parking”(113 reviews)
“london tube”(17 reviews)
“great location”(145 reviews)
Free Wifi
Parking
Air Conditioning
Non-Smoking Hotel
Restaurant
Suites
Fitness centre
3.0 Star Hotel
All hotel details
Offers from Best Western Plus Carlton Plaza Hotel
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,201)Write a Review
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581
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Show reviews that mention
All reviewsvalet parkinglondon tubegreat locationvalet servicedowntown victoriajohnson streetwithin walking distancebest westernsfront desk staffcentral locationupgraded to a suiteattached restaurantper daytourist attractionsfew blockssofa bedgovernment street
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551 - 555 of 1,134 reviews
Reviewed 23 October 2014

Close to everything, very central location walkable to everything and the float planes; nice staff, what you would expect from a best western. Room are average and not a good place if you have allergies (dusty).More

Review collected in partnership with Best Western
Thank J8859XBwilliamg
Response from Lina J, Front Office Manager at Best Western Plus Carlton Plaza HotelResponded 28 October 2014

Thank you for writing a review on your recent stay with us! Our location definitely allows our guests to walk to everywhere in downtown Victoria including Inner Harbour, Parliament building, Royal BC Museum, and so on. For those guests who have severe allergies, we do...More

Reviewed 22 October 2014

I booked two nights here on BW points because the number of points required were excellent and the reviews were very good. We couldn't have been happier with our choice. We could walk anywhere in the downtown and they had excellent valet parking. I was...More

1  Thank Canadian_Hoser
Response from Lina J, Front Office Manager at Best Western Plus Carlton Plaza HotelResponded 28 October 2014

We appreciate your nice comments and we are glad that you stayed your stay with us! As mentioned in the review, our suites are equipped with full newly renovated kitchen, bathroom vanity and separate sitting area in a lot more spacious room. Upgrade to suites...More

Reviewed 17 October 2014

This affordable hotel was centrally located in the downtown area. I was very impressed with the hotel staff, every need was anticipated. That's what I like about Best Western. I've stayed at a number of their hotels and they always deliver. We had a small...More

Thank Sandra H
Response from Lina J, Front Office Manager at Best Western Plus Carlton Plaza HotelResponded 22 November 2014

Thank you very much, Sandra, for this lovely review. As mentioned in this review we are centrally located in the heart of downtown, which is perfect for anyone looking to sightsee, dine at various restaurants, and do some shopping of all kinds. We offer suites...More

Reviewed 14 October 2014

We came by car and parked it at the hotel and did not see the car for 3 days. The location is great. The room were a little small but very clean and comfortable. The staff were very friendly and helpful. I would stay again.More

Thank masakazimmy
Response from Lina J, Front Office Manager at Best Western Plus Carlton Plaza HotelResponded 3 December 2014

Thank you for taking the time to write this review. As stated in this review, we offer parking at minimal cost ($7 per night for slower season and $13 for busier season) and out parking comes with a complimentary valet service that runs 24 hours....More

Reviewed 14 October 2014

Excellent location - easy walking distance to everything we needed. Valet parking was such a great surprise! Staff was very responsive and probably about the best customer service I have experienced in a long time. Also quite quiet, considering the downtown location.More

Review collected in partnership with Best Western
Thank Cheryl M
Response from Lina J, Front Office Manager at Best Western Plus Carlton Plaza HotelResponded 22 November 2014

Thank you, Cheryl, for taking the time to write this review. We try our best to ensure that our guests feel comfortable and happy during their stay. As Cheryl mentioned in this review, we offer valet parking at minimal cost ($7/night during slow season and...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Restaurant
Hotel Amenities
Laundry Service
Concierge
Multilingual Staff
Dry Cleaning
Business Centre with Internet Access
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Details
Price range
US$94 - US$299 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in Victoria
#15 Family Hotel in Victoria
#22 Romantic Hotel in Victoria
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$94 - US$299 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in Victoria
#15 Family Hotel in Victoria
#22 Romantic Hotel in Victoria
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (144)
Room & Suite (238)
Dining (26)
Pool & Beach (1)
Amenities (11)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Vantraveler19
8 February 2018|
Answer
Response from Elsa M | Property representative |
Hi Vantraveler19, I'm afraid we are not pet friendly. Sorry about that!
0
Votes
coralrf
23 December 2016|
Answer
Response from ChrisWatson27 | Property representative |
Dear Coralf, Thank you for your questions. Our property is unfortunately not pet friendly. We love pets, but believe due to our location being in the heart of downtown we are not the best option for pets. We do... More
0
Votes
coralrf
23 December 2016|
Answer
Response from Jennifer M | Property representative |
Hello, We do allow pets, but our location is not pet friendly. We also have a strict policy where you are unable to leave the pet in the room unattended or in the vehicle if it is in our possession. Sincerely, Rebecca... More
0
Votes
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Room Tips
"The elevator was basically in our room. Yet they do not run this elevator from 11pm to 7pm. Great idea. Even..."
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"All rooms are good"
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"We asked for a quiet room, away from the elevator. We had a suite with a kitchenette. The hotel staff helped..."
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"Room 317 was quiet, no view though."
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