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DoubleTree by Hilton Hotel London Ontario

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#10 of 41 Hotels in London
Certificate of Excellence
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DoubleTree by Hilton Hotel London Ontario
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307 Reviews from our TripAdvisor Community

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Showing 301: English reviews
London, Canada
Reviewed 1 week ago

from check in to check out. totally professional. Excellent location and walk to everything down town London. Great value for the stay. did not try the restaurant or recreation centre. So unable to comment. Highly recommend this hotel

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Helpful?
Thank 4canucks64
Punta cana
Reviewed 1 week ago

Doubletree mgmt failed to meet commitments. The principle of commitments and meeting them is important. Mgmt committed to parking and breakfast...they failed to provide both. You pay for parking but are not guaranteed a spot. You may have to park across the street at an Impark, despite having paid the Doubletree, and then set the alarm for six am to...

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Helpful?
Thank 316juditha
Matteo A, Front Office Manager at DoubleTree by Hilton Hotel London Ontario, responded to this review

Thank you Juditha for your feedback. I understand your frustration and I apologize for your experience. I have addressed your concerns to the departments involved to make sure all our associates deliver a high level of customer service our guests expect and deserve. We value your business and we hope that you will re-consider staying with us again to allow...

Oshawa
Reviewed 1 week ago

Restful stay, once you get into the bed. Very short people need a step stool. Room was set up nicely for both getting my work done and relaxing. Food service staff in dining room and room service quite attentive and friendly.

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Thank Glenna R
Reviewed 1 week ago

good stay, rooms were nice staff was great, clean presentable. The restaurant staff was great, food was over cooked and drinks were over priced. The lobby was beautiful rooms wers spacious beds were comfortable. The cookie was a nice greeting

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Thank meganr906
Chatham, Canada
Reviewed 1 week ago

Was in town for fun. Parking was good but filled up in the evening and I was displaced. Not a big deal because the hotel removes the parking fee from the stay. Local pubs, restaurants and the park with ice rink about 2 blocks away. BLAKES restaurant wa excellent for breakfast. All the staff was very nice.

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Helpful?
Thank jamesbS7698PT
Newmarket, Canada
Reviewed 2 weeks ago

had to repeatedly go to the front desk 4 times to obtain a room key. front staff was short with attitude and not willing to go above and beyond. they followed all company protocol but were not genuine - just went through the motions. made a couple suggestions to be convenient for me - like could you deliver the room...

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Helpful?
Thank K2762AMgregb
Matteo A, Front Office Manager at DoubleTree by Hilton Hotel London Ontario, responded to this review

Thank you Bruce for your feedback. I understand your frustration and I apologize for your experience. I have addressed your concerns to the departments involved to make sure all our associates deliver a high level of customer service our guests expect and deserve. We value your business and we hope that you will re-consider staying with us again to allow...

Windsor, Canada
Reviewed 2 weeks ago

Great view of the Super Moon from our room window. Could have used a window wash however beautiful property. Pillows need to be firmer. Nice lobby, meeting space was nice as well. Warm cookie at check in was amazing!

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Thank H5807HUkellys
ottawa, Canada
Reviewed 3 weeks ago

Great business hotel in the heart of downtown London. Friendly and helpful staff. I always stay at this hotel, and consider it to be my home away from home in London. The rooms are clean and spacious, and the fitness facilities are excellent.

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Helpful?
Thank Scott T
Matteo A, Front Office Manager at DoubleTree by Hilton Hotel London Ontario, responded to this review

Thank you for taking the time to provide feedback about your experience. I am pleased that you had a great stay. It is truly inspiring to read such positive comments and share them with the Team.

Ontario, Canada
Reviewed 3 weeks ago

The Cleaning Staff Lady was Very Friendly, Helpful and had a Super Smile. Rooms were clean and well stocked with bath items. Big Bath towels, and Good Coffee. Parking was complimentary and protected. See you next visit

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Thank gild657
Reviewed 3 weeks ago

It was wonderful staying at the Double Tree, especially the service, made my stay very pleasant. Robert C. The Bellman, was so sweet and helpful. I am in awe with how lovely Canadians are. What a great example for the rest of the world. Service is key! It was very clean and loved welcome cookies.

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Helpful?
Thank Sol R
Matteo A, Front Office Manager at DoubleTree by Hilton Hotel London Ontario, responded to this review

Thank you for your kind comments regarding your last stay at the new DoubleTree. We love to hear when our Team Members deliver great service to ensure a rewarding experience for our guests. We look forward to being your hotel of choice!

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about DoubleTree by Hilton Hotel London Ontario

Address: 300 King St, London, Ontario N6B 1S2, Canada (Formerly Hilton London Ontario)
Region: Canada > Ontario > London > Central London
Price Range: £83 - £128 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel London Ontario 3.5*
Number of rooms: 336
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Orbitz, Priceline, Travelocity, Hotels.com, HotelsforEveryone, Expedia and Odigeo so you can book your DoubleTree by Hilton Hotel London Ontario reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton London Ontario Hotel London
London Hilton
DoubleTree By Hilton Hotel London Ontario
Hotel Style:
#17 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel London Ontario staff and other travellers.
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2 months ago
Ancaster, Canada
3 months ago
5 months ago
5 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel London Ontario staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms with adjoining doors, you can literally hear and understand every word people say, which means they can do the same for you too”
 of 5 bubbles Everydays_a_h0liday, 24 Oct 2016 | Read review
“Try the bed first.”
 of 5 bubbles 80arnolds, 30 Jul 2016 | Read review
“Higher rooms are quieter”
 of 5 bubbles annr387, 27 Jul 2016 | Read review
“The higher the better!”
 of 5 bubbles bluewaterbabe63, 23 Jul 2016 | Read review
“Make sure you ask for a room that has been renovated”
 of 5 bubbles coldy, 28 Jun 2016 | Read review
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