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Crowne Plaza Niagara Falls - Fallsview

2,028 reviews
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Traveller (835)
Room & Suite (313)
Dining (43)
Overview
  • Excellent36%
  • Very good27%
  • Average19%
  • Poor10%
  • Terrible8%
Travellers talk about
“rainbow room”(121 reviews)
“marilyn monroe”(47 reviews)
“historic hotel”(24 reviews)
Free Internet
Pool
Non-Smoking Hotel
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3.5 Star Hotel
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Rooms
29 Jan30 Jan
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,028)Write a Review
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All reviewsrainbow roommarilyn monroehistoric hotelclifton hillrooms are smallrainbow bridgean older hotelhershey storehard rock cafetop floorcouples packagethe indoor water parkrainforest cafeplanet hollywoodgreat viewan upgradethis past weekend
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11 - 15 of 1,816 reviews
Reviewed 3 weeks ago

3rd floor closer to pool and gym. We came early on Dec 23 (before check in time), received rooms without any problems. Reception worked fast, we wait maybe 2 min in line. Gym amenities are new. Long line wait from hotel to elevator on the...More

Thank SlavaMashaS
Response from GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - FallsviewResponded 2 weeks ago

Dear SlavaMashaS, Thank you for selecting the Crowne Plaza Niagara Falls-Fallsview for your holiday getaway. We are so happy to hear you enjoyed your stay with us here in Niagara and we are looking forward to your next stay. At your service, Tanya F Guest...More

Reviewed 3 weeks ago via mobile

Cheapest Fallsview room we found for Christmas time. Had Fallsview room with balcony and nice view of falls and fireworks. Was on 11th floor in king executive room. Yes room was small but I found it cosy. Bathroom small, small tub with shower. Good water...More

1  Thank krand88
Response from GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - FallsviewResponded 3 weeks ago

Dear krand88, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I'm happy that overall you enjoyed your stay with us. On the other hand please accept my apologies for the shortcomings mentioned. I hope we have the pleasure of hosting...More

Reviewed 3 weeks ago via mobile

We have been ad the crown plaza for one night and two days with my family for Christmas , with a package that included two days water park passes . Let me tell you about why I am rating this hotel with just two stars...More

1  Thank Dama10
Response from GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - FallsviewResponded 3 weeks ago

Dear Dama10, Thank you for taking the time to write us a review. I’m sorry that we did not meet your overall expectations during your stay with us. We certainly appreciate that you were travelling with your service dog, however we do need to keep...More

Reviewed 3 weeks ago via mobile

The hotel is in an excellent position. Overlooking Niagara Falls and within an entertainment complex is really something. A casino, water park, food court and restaurants are all within a short walk from the hotel. Staff are very friendly and accommodating. Would highly recommend this...More

Thank Richard B
Response from GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - FallsviewResponded 3 weeks ago

Dear Richard B, Thank you so much for your perfect review! We are delighted that you had a great stay with us and that our team made it even more exceptional. We look forward to your next trip and creating, yet another, memorable visit. At...More

Reviewed 4 weeks ago via mobile

The lobby is beautiful at Christmas with decorated trees and displays. Make sure you get a room with a view of the falls as the coloured lights, on after 4:30 each day, are awesome and fireworks are at night on weekends in December. You can...More

Thank Gloria B
Response from GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - FallsviewResponded 3 weeks ago

Dear Gloria B, Thank you for taking the time to leave us a review. We are delighted to read that you enjoyed your holiday stay with us and all the ambiance. We look forward to welcoming you back soon! At your service, Tanya F Guest...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$83 - US$256 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Casino Hotel in Niagara Falls
#8 Spa Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$83 - US$256 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Casino Hotel in Niagara Falls
#8 Spa Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms
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Traveller (835)
Room & Suite (313)
Dining (43)
Pool & Beach (11)
Hotel & Grounds (484)
Bathroom (42)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
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Melissa P
17 January 2018|
AnswerShow all 2 answers
Response from Gloria B | Reviewed this property |
We were in a superior King Fallsview Room with a walk out balcony and the bathroom was on the small size. Not large but adequate. No counter space as it has a pedestal sink.
0
Votes
Vdp071
25 September 2017|
AnswerShow all 2 answers
Response from catttttttttttttt2017 | Reviewed this property |
when you go to check out you will see on your bill some initials that are unfamiliar I asked and was told it was a municipal beautification tax, other places call it tourist tax or what ever else. I simply said I am not... More
1
Vote
BMger
4 July 2017|
AnswerShow all 10 answers
Response from djsunfun | Reviewed this property |
I had no problem when I have stayed here. I have been there 2 times in the past year
1
Vote
Room Tips
"Make sure if you ask for a room with a view of both falls that's what you get."
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"Rooms with view to Niagara Falls and Rainbow bridge"
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"Include breakfast in your stay"
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"Don't waste your money"
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