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Sterling Inn & Spa

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Sterling Inn & Spa
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1,484 Reviews from our TripAdvisor Community

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Showing 1,445: English reviews
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Rochester, New York
Reviewed yesterday NEWvia mobile

Nice, quiet, off the beaten path, but close walk to Falls and restaurants. Adults only, romantic place and is "pretty good". Not great, but slightly better than your average three star rated chain hotel for same price, with some nice extras like breakfast in bed, cocktail vouchers, steam shower, fireplace, jacuzzi in room and robes/slippers. At check in, we were...

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Helpful?
Thank ccsunlover
Ontario
Reviewed yesterday NEW

Two night stay with my wife - no kids. Pluses: - wonderful couple's massage in the spa - big spacious room with jacuzzi big enough for two - large bathroom with huge shower - comfortable bed with plenty of blankets - breakfast delivered each morning, included in the price - very friendly and welcoming front desk staff - free welcome...

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Helpful?
Thank mac4math
Ajax, Canada
Reviewed yesterday NEW

I love this place. We've done all the "falls view" hotels over the years but this place beats them hands down for decor, quality, food, and value for your money and we keep coming back. You can always take a walk or drive down to the Falls!! My third trip to the Sterling Inn was a "day after" Valentine's Day...

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Thank LINDSAY A
London, Ontario
Reviewed 5 days ago NEW

The suite we stayed in was beautiful. Contemporary design with neutral decor. King bed was very comfortable and it was relaxing to sit in front of the fireplace. Loved the jacuzzi as well as the shower. Breakfast was served right to the room. What a nice touch to have french pressed coffee, fresh granola with yogourt and fresh preserves with...

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Helpful?
Thank Molly34
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you for taking the time to share your experience, I am thrilled to hear you had a wonderful time during your visit! We truly feel our beautiful rooms and unique amenities create the ultimate getaway, I`m so happy this was reflected in your experience with us. We look forward to welcoming you back again soon! Yours in Hospitality, Lisa...

Port Perry, Canada
Reviewed 1 week ago

The Sterling Inn is a block off Victoria, hidden behind Imperial hotel. Staff are very friendly and go one step further to make your stay enjoyable. Our room was great, spacious and clean. Bed was a king and very comfortable. Had a small sink area with a fridge with freezer, has glasses for wine and drinks not plastic cups like...

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1Thank BigGeorge62
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Our team will be thrilled to hear your visit with us was a success! We truly feel all the little amenities we offer create the ultimate getaway and I'm so happy this was reflected in your experience with us. Thank you for sharing your comments, we look forward to welcoming you back again soon! Yours in Hospitality, Lisa Baumgartner General...

Toronto
Reviewed 1 week ago via mobile

We went on a mother daughter trip to Niagara Falls. We had a really nice time. The quaint hotel is nice. Great beds, strange layout, fabulous bathroom, and amazingly quiet. The front desk experience was always awkward for some reason; found the people either curt, dumbfounded by the simple area or restaurant questions, or simply odd. My little one and...

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Helpful?
Thank re_gftr
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you for taking the time to share your experience! I'm sorry to hear your experience with our guest services team was less than perfect. Our team truly strives to create a warm, welcoming atmosphere. I'm disappointed this was not accomplished for you. I'm glad that overall your experience with us was a success. We look forward to the opportunity...

Union, New Jersey
Reviewed 1 week ago

My husband and I decided to come to the Falls for a long weekend and even though we wanted to be close to the Falls, we didn't want to be in the middle of the chaos. When we arrived, the receptionist was very welcoming and we even received a complimentary upgrade. Our room was clean and smelled great. We absolutely...

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Thank Chrystianne S
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Wow what a wonderful review, thank you so much for taking the time to share your experience! I am thrilled to hear we exceeded your expectations from the moment you arrived. Our restaurant is truly second to none, I will be sure to pass along your kind comments regarding you dining experience! We look forward to welcoming you back during...

Burlington, Canada
Reviewed 1 week ago

Amazing place. Great service as always, friendly staff. Been here many times, always pleased but surprised! Every time I have been there, the rooms have all the same amenities, but different room layouts, so always interesting.

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Thank codyjameshorrill
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you so much for continuing to choose the Sterling Inn & Spa for your visits to beautiful Niagara Falls, we truly appreciate it! Each and every room has it's own character, I'm so happy to hear you enjoy the uniqueness of each guest room. From everyone here at the Sterling Inn & Spa we wish you safe travels and...

Reviewed 2 weeks ago via mobile

Great boutique hotel. Beautiful rooms, the most comfortable mattress I have slept on in a hotel by far. Staff was very warm, welcoming, & accommodating. Spa was beautiful, enjoyed a fantastic couples massage. Restaurant had a great atmosphere. Would definitely stay here again.

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1Thank Mella e
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

I am so happy to hear you enjoyed your stay with us! I will be sure to passalong your kind comments to the rest of the team. From everyone here at the Sterling Inn & Spa we wish you safe travels and look forward to welcoming you back again soon! Yours in Hospitality, Lisa Baumgartner General Manager

Reviewed 2 weeks ago via mobile

I had been impressed for the moment we arrived until we checked out. We were give excellent service at check in and the breakfast in bed thing was wonderful! The room was massive! One of the best rooms I have ever stayed in. We have been in our share of hotels too. The gas fire place was probably a bit...

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Helpful?
2Thank Andy Y
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you for taking the time to share your experience, we truly appreciate it! I'm elated to hear you enjoyed every aspect of your stay from our beautiful guest rooms to the champagne reception. Hopefully next time you'll have the opportunity to dine at AG Inspired Cuisine. We look forward to welcoming you back again soon! Yours in Hospitality, Lisa...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
As Niagara Falls' only Boutique Hotel the Sterling Inn & Spa is a fusion between a luxury hotel and a Fine Inn. From the tranquility of our full service spa, to our fine dining restaurant AG offering regional cuisine in a cool urban setting, the Sterling Inn & Spa is truly an experience in its self. With amenities and rooms that cater to couples, it is the perfect place for a honeymoon or romantic getaway. ... more   less 

Additional Information about Sterling Inn & Spa

Address: 5195 Magdalen Street, Niagara Falls, Ontario L2G 3S6, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: £79 - £218 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sterling Inn & Spa 4*
Number of rooms: 41
Reservation Options:
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Also Known As:
Sterling Inn And Spa
Sterling Hotel Niagara Falls
Sterling Niagara Falls
Sterling Inn Niagara Falls
Hotel Style:
#1 Spa Hotel in Niagara Falls
#1 Luxury Hotel in Niagara Falls
#12 Romantic Hotel in Niagara Falls
#15 Family Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Sterling Inn & Spa staff and other travellers.
18 questions
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Questions? Get answers from Sterling Inn & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We've been here three times and all the rooms were wonderful!”
 of 5 bubbles 352lindsaya, 20 Feb 2017 | Read review
“I think all the rooms are nice. This hotel is not meant for families with young children but more of a romantic couples getaway.”
 of 5 bubbles Molly34, 16 Feb 2017 | Read review
“Any room is great, but I suggest booking in the winter months”
 of 5 bubbles codyjameshorrill, 9 Feb 2017 | Read review
“Some rooms only have steam showers, others have Jacuzzi tubs, so if you want a particular one request that when you book.”
 of 5 bubbles cannockgirl, 30 Jan 2017 | Read review
“Get a room on the second floor (top floor) as the floors creak and it's loud above the first floor room.”
 of 5 bubbles 238KathyS, 25 Jan 2017 | Read review
5 of 5