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Empress Inn & Suites

Traveller (61)
Room & Suite (55)
Dining (1)

About

Location
Cleanliness
Service
Value
We bought the old Empress Motel in March 2008 at 5951 Clark Avenue in the middle of the tourist attractions of Niagara Falls. The property has 80 guest rooms, indoor swimming pool, whirlpool, sauna bath, meeting rooms and 83 seats restaurant with bar. We have been busy renovating and upgrading our facilities during our first year in business. Gradually, we are transforming the old motel into a full service hotel. We have already achieved 3 star status from Niagara Falls Tourism. Our reception area and offices have been totally renovated. We removed everything from the concrete walls and roof structure and rebuilt our rooms. We even changed the roof!!! Past clients of the Empress Motel have been impressed!!! Best of all, we have kept our prices very reasonable.
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Property amenities
Free parking
Free Internet
Restaurant
Non-smoking hotel
Room features
Air conditioning
Microwave
Family Rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Budget
HOTEL CLASS
113Reviews
68Photos
1Q+A
23Room tips
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Avoid this hotel at all costs. While the rates are cheap, the rooms are old and not heated properly. The property manager also kept our $200 security deposit claiming we smoked in the room which was completely untrue.
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Hotel offers very cheap rooms in the Niagara Falls area. We have been there for just one night during waterfall visit. Our room was quite big, but not well cleaned. Wifi connection was fast and free. We payed a deposit during check-in which has been returned during checkout.
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This was a place to stay. No telephone, no clock, no coffee pot, no ice bucket. The ice was in the main lobby and the coffee was too. You had to put $100 cash deposit down up front. The reviews I read were horrible but we stayed anyways and was ok with our night stay.
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Traveling to the falls with my family, we decided to get two rooms. Eww, dust everywhere, stained carpets, pee crust under the toilet seat, fingerprints on the ac and remote. If it wasn’t that we already booked the rooms and it was only one night, we would’ve left. I showered w/
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Rooms are dirty. Under the beds are full of trash. There's no wifi and phone is broken.We have to use our own cellphone to call the frontdesk staff about this and did not do anything. Carpets are dusty. There's crawling bugs. Staffs are rude. They don't know how to handle
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Photo provided by managementEmpress Inn & Suites
Queen Bedroom
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Is the hotel pet friendly? Thank you
Not sure, but why anyone on this earth wants to be at such a shabby place.
2 votes
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"I looked at the room before accepting"
"Better check the reviews first before you make a decision"
"Go somewhere else"
"No elevators. No coffee makers in rooms"
"Best dollar value, when you only need a clean, quiet comfortable room at the end of a long day of walking & playing..plus FREE PARKING"
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PRICE RANGE
US$38 - US$264 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioNiagara Falls
NUMBER OF ROOMS
40
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