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The Charles Hotel

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The Charles Hotel
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370 Reviews from our TripAdvisor Community

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Showing 366: English reviews
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Reviewed 1 week ago

We enjoyed staying and eating at the St. Charles. The employees were very friendly and help, and the chef's capabilities are spectacular. We were well received, well treated and would definitely stay again.

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Helpful?
Thank Rick T
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Hello Rick T, thank you for taking the time to share you experiences at the Charles Hotel & HobNob Restaurant. Our team strives to provide the best customer service and our kitchen the best dishes, so I'm very happy to know your visit with us was no different. We look forward to welcoming you back and wish you all the...

Toronto, Canada
Reviewed 1 week ago

My review regards the in-house restaurant, Hobnob. I have enjoyed this restaurant on several occasions and each time it was delicious. The restaurant itself is fine being in an historic house. The food/chef is the real star. I had my first French press coffee here and was hooked. Even my friend who never drinks coffee said she would drink it...

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Helpful?
Thank Sheeshin_12
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

French press coffee is one of our signatures which makes the guest experience at HobHob that much more refined. Enjoying our outdoor spaces in the warm months is the perfect way to spend an afternoon or cap off a day in town. The next time you visit Niagara-on-the-Lake consider staying with us as well; the historic Charles Hotel boasts 12...

Port Colborne, Canada
Reviewed 3 weeks ago

The Charles Hotel a.k.a. the Charles Inn is an historic Victorian building on Niagara-on-the-Lake's main street, immediately adjacent to the 9-hole NOTL golf course, said to be the oldest golf course in North America. Rooms, while sometimes on the smaller size, are nicely furnished - some with period décor, others more modern. The inn has a full-service dining room with...

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Helpful?
Thank Bill R
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Hello Bill R, I'm so happy to see how much you enjoyed your stay with us at the Charles Hotel! You hit all the marks in your review: our rooms with their warm 1830s charm are comfortably appointed and individually decorated; we boast the award winning HobNob restaurant & lounge on-site which is a popular choice for locals and visitors;...

Reviewed 3 weeks ago via mobile

My wife and I decided to get away for a night. Booked the Wednesday before we stayed.... we had a great time. The building was beautiful, the room was clean, the staff were extremely friendly and helpful. Kyle was great, the 2 people behind the bar ( didn't catch their names) and the young man who served us breakfast.... thank...

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Helpful?
Thank Ryan C
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Hello Ryan C, thank you for taking the time to leave us your kind words about our team here; I feel very lucky to be surrounded by such a wonderful group of people who genuinely go out of their way to ensure that each guest leaves with having had the best possible experience. I'm happy to know how much you...

Mississauga, Canada
Reviewed 4 weeks ago

This hotel was built in 1832 and has aged well, it is in top condition. It is beautiful and you feel like you are being taken back in time. Rooms differ depending which room you stay in but they are all beautiful and the beds are so comfy. The restaurant is a fine dining 5 star restaurant, lovely and the...

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Helpful?
Thank skira
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for taking the time to write such a wonderful review skira, we really appreciate you highlighting some of things that make the Charles wonderful and unique. The property has maintained its historic appeal. Our team pride themselves on delivering top-notch customer service. I'm thrilled that you enjoyed your stay and your dining experience with us - we look...

Whitchurch-Stouffville, Canada
Reviewed 14 January 2017

This was our second stay at The Charles Hotel. We had a room on the second floor overlooking the golf course, with access to the balcony. The room was very nicely decorated and comfortable. The fireplace was tricky to start (Hubby had to go to the front desk for an instruction printout, no way anyone would figure it out without...

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Helpful?
Thank steph_osborne
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

We're so happy to know that you enjoyed your stay with us Steph_Osborne. The Richardson Room was the original master suite in the building and maintains its historic charm. Thank you for letting us know that you had some troubles lighting the fire place, we'll be sure to place better instructions in the room now that the winter season is...

Reviewed 29 December 2016 via mobile

My husband and I stayed at The Charles for a 2 night weekend getaway. Very nice historical building. We enjoyed dinner one evening in their dining room and had breakfast both mornings - the food was excellent. Our room was on the main floor and we were able to enjoy the second floor public balcony. Would definitely stay there again.

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Helpful?
Thank Candis M
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for taking a moment to leave us a review of your stay Candis M. I'm so happy to hear that you were able to enjoy all that the Charles Hotel has to offer; beautiful historic guest rooms, award winning dinning and one of the best breakfasts in town! I hope that we'll get the opportunity to welcome you...

ontario
Reviewed 27 December 2016

My wife and I have just returned home from two days at the Charles Hotel. I am reluctant to post a review since I'd like to keep the secret of this hotel to myself! It really is exceptional. It's a very old building with all the great historic features preserved. Each room is unique. But it has all the modern...

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Helpful?
Thank ennotville
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for the fantastic review ennotville, and for the great start to my day reading it. We sincerely appreciate you taking the time to leave such a great review, and for highlighting some of the things that make our Charles Hotel such a beautiful property. Our staff go out of their way each and every day to ensure that...

Ohio
Reviewed 13 December 2016 via mobile

We went the first weekend in December for a friend's 50 birthday party. Is an absolutely beautiful hotel, the rooms are charming & the staff fabulous. We had breakfast it was amazing, the town is so charming & friendly. Can't wait to go back - highly recommend

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Helpful?
Thank Imissthesun
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Hello Imissthesun, thanks for the great review! I remember your group checking in and it looked like you were already having a great time together. I'm thrilled to know that your party enjoyed the 50th birthday celebrations and we hope to have you back for many more special occasions.

Brampton, Canada
Reviewed 13 December 2016

My husband ended our wine and dine tour (Niagara Vintage Wine Tours) with dinner here at the Hobnob in the Charles Hotel. The food, from the first course to the last, was absolutely delicious!! We chose different dishes from eachother, so that we would be able to taste everything on the menu (well, almost everything), and let me tell you...

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Helpful?
Thank Melissa P
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Hi Melissa P, thank you for leaving such a glowing review of your experience at the HobNob Restaurant located in our historic Charles Hotel. I have passed your kind comments along to our Chef as well as to Niagara Vintage Wine Tours. I am very happy to know that we were able to cap-off your day of wine tasting with...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Laundry Service
  • Shuttle Bus Service
Official Description (provided by the hotel)
From the moment that you walk through the door, you will know that this 1832 Inn is truly a special place. This luxurious Manor House offers 4-diamond accommodation and dining. Many of the rooms have wood burning or gas fireplaces; glass enclosed rain-head showers or jet-air tubs and private verandahs to enjoy the view of the golf course, main street or Lake Ontario. ... more   less 

Additional Information about The Charles Hotel

Address: 209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Region: Canada > Ontario > Niagara-on-the-Lake
Price Range: £120 - £224 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Charles Hotel 4*
Number of rooms: 12
Reservation Options:
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Also Known As:
The Charles Hotel Niagara-On-The-Lake
Hotel Style:
#6 Romantic Hotel in Niagara-on-the-Lake
#8 Luxury Hotel in Niagara-on-the-Lake
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Questions & Answers

Here's what travellers have asked, with answers from The Charles Hotel staff and other travellers.
1 question
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Toronto, Canada

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Questions? Get answers from The Charles Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stairs to rooms”
 of 5 bubbles WJR47, 1 Feb 2017 | Read review
“We only dined here -- next time we would love to stay at the hotel too!!”
 of 5 bubbles B1183VJmelissap, 13 Dec 2016 | Read review
“Again if staying during a hot summer day may want to get a room with limited exposure to road noise”
 of 5 bubbles 13garys, 26 Nov 2016 | Read review
“Room # 4, the Richardson room was outstanding”
 of 5 bubbles 582colemanr, 25 Nov 2016 | Read review
“Higher priced rooms include breakfast, well worth it.”
 of 5 bubbles 636MikeD, 26 Oct 2016 | Read review
5 of 5