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See all 16 hotels in Niagara-on-the-Lake

The Charles Hotel

415 reviews
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Traveller (158)
Room & Suite (153)
Dining (45)
Overview
  • Excellent67%
  • Very good19%
  • Average8%
  • Poor4%
  • Terrible2%
Travellers talk about
“safari room”(21 reviews)
“hob nob”(20 reviews)
“library room”(14 reviews)
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
4.0 Star Hotel
All hotel details
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Reviews (415)Write a Review
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269
75
35
19
12
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All reviewssafari roomhob noblibrary roomdaisy roomsunflower roomprivate verandamy husband and ifrench press coffeefresh coat of paintthe main streetcharming hotelstar restaurantrain showergolf clubfirst floorqueen streetglass of wine
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151 - 155 of 410 reviews
Reviewed 29 May 2015

We were able to get a deal on this place from Travel Zoo and we are glad we did because this was a terrific stay. It is a nice hybrid combining your traditional bed and breakfast with the services of a great hotel. It was...More

Thank musicmomma13
Reviewed 28 May 2015

We stayed two nights at this Inn and enjoyed our stay at this property very much. The staff are very helpful, the room (Library room) very quiet and convenient located on the main floor. We had both days breakfast in the inviting breakfast area; you...More

Thank Otto H
Reviewed 27 May 2015

Location: Excellent. On the edge of town, but a quick walk to the shops and restaurants. Lovely surroundings. They've done a great job with the gardens. Room: Magnolia, #6: Was nice, but very small. Not really any place to put things; anything on the floor...More

Thank iatlo
Reviewed 11 May 2015 via mobile

We had our first visit to the Charles Inn using a Travelzoo promotion, but when I made our reservations I upgraded to a room with a private screened porch. Room 1. I was so glad that I did because the weather was perfect and we...More

2  Thank Doug C
Response from Sarah L, Guest Relations Manager at The Charles HotelResponded 18 May 2015

Thank you so much for your review and for your appreciation of how special The Charles is! The Verandah Room is everyone’s favourite and I’m so happy you enjoyed it! Our team is truly outstanding and we thank you for recognizing our efforts to provide...More

Reviewed 27 April 2015 via mobile

My wife and I stayed here after reading so many good reviews on TripAdvisor and WOW, what a charming experience. Our room was the Library which is on the main floor and we found it to be extremely well decorated and cozey. The WiFi was...More

Thank DWGB
Response from Sarah L, Guest Relations Manager at The Charles HotelResponded 18 May 2015

Thank you! We really appreciate you taking the time to post your review. Niagara is such a special place and The Charles embodies everything wonderful about the area and we are so glad you were able to soak in everything that we, and the town,...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Shuttle Bus Service
Laundry Service
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$133 - US$306 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Niagara-on-the-Lake
#8 Luxury Hotel in Niagara-on-the-Lake
Room types
Non-Smoking Rooms
Details
Price range
US$133 - US$306 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Niagara-on-the-Lake
#8 Luxury Hotel in Niagara-on-the-Lake
Room types
Non-Smoking Rooms
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Traveller (158)
Room & Suite (153)
Dining (45)
Hotel & Grounds (163)
Bathroom (7)
Questions & Answers
Ask a question
Darlene S
29 May 2017|
AnswerShow all 4 answers
Response from Jennifer D | Property representative |
Hi "Darlene S". Yes, I am pleased to say that all of our guest rooms are air conditioned.
0
Votes
j_daise
23 November 2016|
AnswerShow all 5 answers
Response from VancouverElizabeth | Reviewed this property |
Probably not. With a young infant I would look at a Hotel in the area. The Charles is an Inn. Excellent property but likely awkward for young children to stay in.
1
Vote
Room Tips
"Sits right on the corner of the oldest golf course (9 holes) in North America."
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"Balcony access is best. Small rooms are below average."
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"Don't be fooled by their website. There are no good rooms at this hotel - they are all in need of serious..."
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"Best to book a room in the main house. The hotel is not good for those with mobility problems. Recommend the..."
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