Hilton Garden Inn Ottawa Downtown
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Hilton Garden Inn Ottawa Downtown

Traveller (96)
Standard King Guest Room
Room & Suite (96)
Dining (25)

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£164
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.0
#44 of 73 hotels in Ottawa
4.5 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
3.9 of 5 bubbles
Value
The Hilton Garden Inn Ottawa Downtown hotel, conveniently situated in downtown Ottawa, is steps from Parliament Hill with subway transportation at the hotel's front door for easy access to many points of interest including festival venues. Each guest room features a desk, 47-inch HDTV with premium channels and oversized windows flood the room with sunlight. WiFi is free, and there is a mini-refrigerator, microwave and coffeemaker for your convenience. Upgrade to a room with a balcony. Start the morning right with a classic American breakfast at The Garden Grille & Bar®, open all day. Enjoy an evening cocktail in the bar or have dinner delivered to your door. Additional features include a complimentary fitness center, heated indoor pool, evening room service and a 24-hour Pavilion Pantry® for snack items and sundries.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Patio
Kids stay free
Children's television networks
Car park
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Wine / champagne
Vending machine
Children Activities (Kid / Family Friendly)
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Currency exchange
Non-smoking hotel
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Seating area
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
City View
Charming
Languages Spoken
English, French
Hotel links
Special Offer:Price Match Guarantee

Location

361 Queen Street, Ottawa, Ontario K1R 0C7 Canada
241Reviews7Q+A13Room tips

Reviews
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Detailed Reviews
George P wrote a review Aug 2023
2 contributions
Hotel's Favourite
5.0 of 5 bubbles
This is not the most luxurious or grandest hotel in the Hilton Brand. But it makes up for that by being clean, efficient, well placed and above all a superlative staff. I personally have over 3,000,000 points in stays at Hiltons in some 70 different locations. The staff at this hotel, have bee simply, excellent, bending over backwards to accommodate a myriad of requests. You would not go wrong saying here in any way.
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Date of stay: August 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: A little busy at breakfast in the restaurant, but the self serve buffet is quite good as an...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at Hilton Garden Inn Ottawa Downtown
Responded 6 Aug 2023
Dear georgepE3376AV, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff; I will be sure to share your kind comments. We look forward to seeing you on a return trip. Best, Wayne Day General Manager
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katherinet982021 wrote a review May 2021
Drumbo, Canada1 contribution
5.0 of 5 bubbles
From staff to the room to the overall hotel atmosphere the experience was lovely! Clean, bright, fresh and friendly. The staff also followed Covid guidelines, having seals on the sanitized rooms and plexi-glass for reception. Definitely would come back!
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Review collected in partnership with Hilton Garden Inn
Date of stay: April 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at Hilton Garden Inn Ottawa Downtown
Responded 5 May 2021
Dear katherinet982021, This is the type of experience that we strive to provide all of our guests. Your comments will be shared with our entire team to let them know that their hard work is making a difference and being noticed. Thank you for staying with us and sharing this uplifting review. Best, Wayne Day General Manager
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deneen_coleashbury wrote a review Mar 2022
Mississauga, Canada116 contributions74 helpful votes
5.0 of 5 bubbles
We stayed at the Hilton Garden Ottawa Downtown for 3 nights while in town to visit my daughter and watch the PWHPA Hockey tournament in Nepean. I’ve stayed here before and really like the hotel and it’s amenities.

Location is excellent to get around from. Parking is slightly expensive ($25 a day) but the underground is clean and safe and easily accessible. Our room was clean and well appointed; we travel with a dog and the room is totally perfect for allowing him to have a space too.

We had a night “in” and ordered room service from the restaurant in the lobby (Tulip) and it was excellent!! The order was correct and delivered right to our door in a timely manner! We will definitely order up again during our next stay!!

My only criticism is that the dishes sat outside our door until Monday morning when we checked out. (As did other dishes on our floor from other rooms). I realise that rooms are not cleaned daily due to covid right now but the public areas on each floor should be done daily.

This is not our first visit to this hotel and it won’t be our last … thanx for making us feel at home Hilton Garden!!
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Date of stay: February 2022Trip type: Travelled with family
Room Tip: Book ahead, it’s a popular hotel!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Concord Hospitality, Marketing at Hilton Garden Inn Ottawa Downtown
Responded 3 Mar 2022
Dear deneen_coleashbury, It is great to hear that our HIlton Garden Inn is your go-to “home away from home”' during your trips to Ottawa. I am glad to know that our location and wonderful meal options on-site help make for great experiences. We appreciate your feedback regarding dishes in the hall, I have taken note. Thank you for your business and please come see us again soon. Best, Wayne Day General Manager
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Heywood M wrote a review Jan 2020
1 contribution
1.0 of 5 bubbles
This stay was supposed to be a romantic getaway over New Years, and I had hopeful expectations since the hotel had good ratings. My hopes were shattered and it only went downhill from there.

I was already surprised there was no breakfast included in the standard rate for the room. In addition, as I walked in to the room there was no safe, kettle, slippers, water (only if you wanted to pay $2/bottle for a tiny Eska water), bathrobes (even though there was a pool in the hotel).

We asked for a few of these items to be delivered to our room and it took around 30 minutes to get it delivered. Shocking.

The walls aren't soundproof as we could hear our neighbours next door talking in their room.

On top of that we complained twice, once during our stay and once as we checked out. The concierge said they would look in to it, but we never heard back.

Stay away. Never coming back here again.
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Review collected in partnership with Hilton Garden Inn
Date of stay: December 2019
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ConcordHospitality, General Manager at Hilton Garden Inn Ottawa Downtown
Responded 6 Jan 2020
Dear Heywood M, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you during your romantic getaway by not living up to your expectations. We strive to provide every guest with a comfortable stay and we are sorry to have missed the mark. Thank you for your honest feedback and I hope we have the chance to better serve you in the future. Sincerely, Denis Gilles General Manager
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pkst2016 wrote a review Feb 2020
Humboldt, Canada233 contributions159 helpful votes
5.0 of 5 bubbles
Nice hotel with lots of space in the room - comfortable bed.
The restaurant/bar downstairs was perfect for meeting with colleagues.
Breakfast downstairs was free and better quality than your normal “free breakfast”
Best part of hotel was true walking distance to parliment in under 10mins. Close to other restaurants and pubs as well. It’s on the other end of the downtown area, a little farther away than some hotels but for the difference in price it’s definitely worth it.
Lots of MP’s stay here while the house is sitting.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ConcordHospitality, General Manager at Hilton Garden Inn Ottawa Downtown
Responded 10 Feb 2020
Dear pkst2016, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. I will be sure to share your kind comments with our entire team as they all work hard to keep the hotel looking great and running smoothly. We hope to see you on a return trip. Best, Denis Gilles General Manager
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Travelcave wrote a review Jul 2020
Kingston, Canada440 contributions750 helpful votes
+1
2.0 of 5 bubbles
I get that it’s a weird time for visiting hotels. But our room had a distinct smell. Not a good one. There are signs everywhere in the room saying Lysol disinfected and cleaned but why doesn’t it smell clean. Have been staying at Hilton properties in Ottawa for 15 years. Hilton garden inn airport and even the oldest Hampton on Coventry road seems cleaner. Stayed here a week ago and found hair. Wondering if this hotel is being used for quarantine. The good news is it’s fairly cheap right now due to COvid. However parking is 25$/night.
The breakfast wasn’t good at all- take to your room type - Not an issue but just wasn’t good. Cold and old.
Location is great and views are great from 17th floor facing parliament.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ConcordHospitality, General Manager at Hilton Garden Inn Ottawa Downtown
Responded 2 Jul 2020
Dear Chriscave, Thank you for choosing us and I'm glad that our location was well suited to your visit. Hilton CleanStay with Lysol protection was developed with experts from RB, maker of Lysol and Dettol, brands trusted for safely disinfecting surfaces. In addition, experts from the Infection Prevention and Control team at Mayo Clinic have advised and assisted in enhancing Hilton’s cleaning disinfection protocols. I'm very sorry that you found the smell from these new cleaners off-putting. We will continue to adjust the food and beverage service in accordance with current food safety recommendations. We appreciate the feedback and will take it into consideration as we strive to serve our guests during the pandemic. We hope to better serve you in the future. Safe Travels, Denis Gilles General Manager
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saraneely wrote a review Feb 2020
Saint Isidore, Canada1 contribution
2.0 of 5 bubbles
We wanted to treat ourselves to a more expensive hotel to have the convenience of being close to Winterlude activities. This hotel did not deliver. I will say that the hotel itself was clean, bed comfortable, room service delicious. But given that it's a 4 star hotel I didnt expect to find a rusty knife on the outside windowsill, a bathroom plug that didnt work, a musty smell in the room that didn't dissipate for our entire visit, no hot tub even though there is a pool, and the only breakfast option being a $21 per person buffet. In my opinion this hotel was not worth the price in the slightest. Next time we'll stay a $10 cab ride farther away and pay half the price for a bigger room with a hot tub and continental breakfast like our friends did. I expected more from a Hilton.
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Review collected in partnership with Hilton Garden Inn
Date of stay: February 2020
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ConcordHospitality, General Manager at Hilton Garden Inn Ottawa Downtown
Responded 18 Feb 2020
Dear saraneely, I'm so sorry to hear we let you down and would certainly never want to leave you with a poor impression. I apologize that we were unable to provide you with the exceptional stay and service you’ve come to expect. We value your business and your loyalty to our brand. I appreciate your feedback as it allows us to positively impact future guest experiences. We hope to see you again someday. Sincerely, Denis Gilles General Manager
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zadowwe wrote a review Aug 2021
1 contribution
5.0 of 5 bubbles
Great little spot, short walk to byward market and parliament. Had Lime scooters right outside the hotel.. Indoor parking lot was a great touch, felt very safe leaving my vehicle here for our stay as I walked around the city
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Review collected in partnership with Hilton Garden Inn
Date of stay: August 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sunny Finnell, Marketing at Hilton Garden Inn Ottawa Downtown
Responded 12 Aug 2021
Dear zadowwe, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our Hilton Garden Inn hotel while in Ottawa and we hope to see you again on a return visit. Best, Wayne Day General Manager
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sammd1983 wrote a review Jan 2020
Kingston, Canada55 contributions41 helpful votes
5.0 of 5 bubbles
Stayed here for an couples overnight getaway in January 2020. Arrived early, room was ready and they allowed us to check in early. Room was neat and tidy, bathroom was clean and updated. Had a late lunch in the onsite restaurant. We really really enjoyed the food. Would for sure eat there again. Underground parking was convenient and reasonable but it is not suitable for larger vehicles. Bed was comfortable and clean. We enjoyed our stay and would absolutely book here again.
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Date of stay: January 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ConcordHospitality, General Manager at Hilton Garden Inn Ottawa Downtown
Responded 27 Jan 2020
Dear sammd1983, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area and we look forward to your return visit. Best, Denis Gilles General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Buggum wrote a review May 2022
Ivy Lea, Canada172 contributions20 helpful votes
+1
4.0 of 5 bubbles
We enjoyed our stay at this hotel. We booked a king room with a river view. We were on the 6th floor and it was extremely quiet. The bed was the most comfortable and cleanest I have ever had at a hotel (and I am super picky about beds!). We found the gentleman at check in, a little quick and uninformative. No mention on how to use the elevator (must use room keys) and therefore we walked our luggage up the stairs. There was also no mention on breakfast so we went to a nearby restaurant instead. Parking price was steep at $25 per day, but allowed us to park until 6pm the following day so it allowed us to walk around and leave the car. Housekeeping staff were super friendly and always said hello! The rooms are very small, but again super clean! Would recommend and will return.
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at Hilton Garden Inn Ottawa Downtown
Responded 18 May 2022
Dear buggum, We love hearing guests say that they will stay with us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best hotel in Ottawa and our guests help us achieve that goal by sharing their thoughts about our Hilton Garden Inn. Please find a reason to visit again soon. Best, Wayne Day General Manager
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Answer from Lance B
Houston, Texas339 contributions65 helpful votes
When we were there in Dec they had strict protocols around mask and proof of vaccine.
KaleWin asked a question Nov 2021
Toronto, Canada17 contributions
How far is the parking for oversized vehicles from the hotel ?
Answer from JoanneJohn2005
Calgary, Canada204 contributions34 helpful votes
There is a private lot next to the hotel. I'm not sure how big a vehicle can be parked there but it is a ground level lot.
Coqers asked a question Apr 2020
Toronto, Canada16 contributions12 helpful votes
Hi, what is the difference between the 2 queen signature and 2 queen deluxe?
Answer from ConcordHospitality
251 contributions23 helpful votes
Thank you for your question, I apologize for the delay. The Deluxe room includes a sofa instead of a chair since it has 50 more square feet of space.
dumpytruckmax asked a question Jan 2019
Moncton, Canada3 contributions7 helpful votes
are pets allowed
Answer from ConcordHospitality
251 contributions23 helpful votes
Currently pets are not allowed at Hilton Garden Inn, however, our sister hotel Homewood Suites Ottawa Downtown does allow pets. Please see the pet fee and policy.
George P wrote a tip Aug 2023
2 contributions
5.0 of 5 bubbles
"A little busy at breakfast in the restaurant, but the self serve buffet is quite good as an alternate"
Read full review
davidphillips2803 wrote a tip Apr 2023
Toronto, Canada113 contributions96 helpful votes
4.0 of 5 bubbles
"Stairs are sometimes faster than the lift for lower floors"
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Paul N wrote a tip Aug 2022
Toronto, Canada2,539 contributions241 helpful votes
4.0 of 5 bubbles
"Higher floors are quieter"
Read full review
Gary wrote a tip Jun 2022
Toronto, Canada11 contributions6 helpful votes
2.0 of 5 bubbles
"They don't honour room preferences any way. Why bother?"
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Alejandra P wrote a tip Jun 2022
Toronto, Canada9 contributions5 helpful votes
4.0 of 5 bubbles
"Rooms on higher level will have better view"
Read full review
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PRICE RANGE
£133 - £184 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioOttawa
NUMBER OF ROOMS
175
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HILTON GARDEN INN OTTAWA DOWNTOWN - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Hilton Garden Inn Ottawa Downtown
Which popular attractions are close to Hilton Garden Inn Ottawa Downtown?
Nearby attractions include Supreme Court of Canada / Cour Suprême Du Canada (0.2 miles), Bank of Canada Museum (0.3 miles), and Sparks Street (0.2 miles).
What are some of the property amenities at Hilton Garden Inn Ottawa Downtown?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn Ottawa Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Ottawa Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Ottawa Downtown?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Hilton Garden Inn Ottawa Downtown?
Conveniently located restaurants include Bâton Rouge Grillhouse & Bar, Spin Kitchen and Bar, and Gooney's Sandwich Works.
Are there opportunities to exercise at Hilton Garden Inn Ottawa Downtown?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Hilton Garden Inn Ottawa Downtown located near the city centre?
Yes, it is 0.6 miles away from the centre of Ottawa.
Are any cleaning services offered at Hilton Garden Inn Ottawa Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Garden Inn Ottawa Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Garden Inn Ottawa Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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