Homewood Suites by Hilton Ottawa Downtown
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Homewood Suites by Hilton Ottawa Downtown

Traveller (157)
River View from Guest Suite
Room & Suite (51)
Dining (27)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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Breakfast included
£173
Breakfast included
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£173
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.5
#11 of 73 hotels in Ottawa
4.7 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Homewood Suites Ottawa Downtown is an all-suite hotel with an ideal location in the heart of downtown Ottawa close to Parliament Hill, Canada's War Museum and much more. Our ideal location just steps from The Lyon Subway Stop makes getting around Ottawa a breeze. Settle into a spacious suite featuring a fully equipped kitchen including a full-sized refrigerator, microwave, stove top and dishwasher. Each morning, enjoy a complimentary hot buffet breakfast. The suite life is perfect for extended stays. Maintain a healthy lifestyle on the road with our heated indoor pool and extensive fitness center. 4,715 sq. ft of meeting flexible meeting space. Hold your next meeting or event with us and let our expert event planners help make it a success.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Patio
Kids stay free
Children's television networks
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Wine / champagne
Children Activities (Kid / Family Friendly)
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Dining area
Housekeeping
Room service
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Stovetop
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
City View
Modern
Languages Spoken
English, French
Hotel links
Special Offer:Price Match Guarantee

Location

361 Queen Street, Ottawa, Ontario K1R 0C7 Canada
334Reviews10Q+A30Room tips

Reviews
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Traveller rating
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  • 73
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Detailed Reviews
Ben H wrote a review Jul 2023
British Columbia120 contributions159 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
Stayed with family for 7 days in July 2023. No concerns at all.

Service, from the front desk to housekeeping, was excellent. The complimentary breakfast was really good - well stocked, organized and efficient (maybe a little busy if you came at the wrong time, but they organized it so it wasn't a free-for-all for food).

Room was a good size, with full bed and pull out couch, the A/C worked fine, which was a blessing in the humidity.

Nice pool - good size.

I only would have liked it to have been a little closer to the Byward Market area, museums, etc. But a quibble. Would recommend.
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Review collected in partnership with Homewood Suites by Hilton
Date of stay: July 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at Homewood Suites by Hilton Ottawa Downtown
Responded 30 Jul 2023
Dear Ben H, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Wayne Day General Manager
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Paul L wrote a review Jan 2020
Syracuse, New York28 contributions23 helpful votes
4.0 of 5 bubbles
We booked this hotel for an impromptu post-Christmas trip to Ottawa. The main initial draw was that they were offering a very reasonable rate and had many of the amenities that we were looking for (pool, breakfast, WiFi, etc.). We ended up being even more pleased than we anticipated, as the hotel was very clean, the room and service was excellent, and there was a subway stop literally across the street for the cold days that we didn't feel like walking to the tourist area. During the weekend, the breakfast buffet was very crowded and there was a long line to wait for a table, but that isn't entirely unexpected and the staff did a good job of clearing tables as people left and kept the crowd moving as best they could. Was very convenient to park in their garage and have access to our car whenever we wanted it to travel a little further in the city than our legs or public transportation would easily take us. Definitely recommend this property for visiting Ottawa.
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Date of stay: December 2019
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ConcordHospitality, General Manager at Homewood Suites by Hilton Ottawa Downtown
Responded 13 Jan 2020
Dear Paul L, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments on our overall value, cleanliness and great location. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Denis Gilles General Manager
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Anna wrote a review Jan 2021
Ottawa, Canada66 contributions42 helpful votes
5.0 of 5 bubbles
Stayed for 3 weeks in October, amazing views onto the river and the Parliament buildings, definitely worth an upgraded room. Higher floors make it easier to catch an elevator in the morning. Wheelchair accessible room is wheelchair accessible bathroom/bedroom but the kitchenette is the opposite of accessibility, if you seriously wanted to actually use it for preparing food (other than heating in the microwave) - there counter space is missing. In comparison - the regular non-accessible suite was far better than most of rental apartments i've been to before. The bathroom floors are not level however we solved it by enclosing the shower with lots of towels, so that at least the water does not flood all of the bathroom. Windows don't open so we had to crank the hallway door to get fresh air as it seemed even the ac/heat unit just could not rotate the air efficiently enough. Truly high speed internet (reduced occupancy also probably impacted that in our favour) which allowed work from "home/hotel" with no interruptions. Walking distance to the river and to anything in downtown really (or within a 5 min car ride), quiet street end, parking easy to get in and out (extra $20/d).
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Date of stay: October 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Concord Hospitality, Marketing at Homewood Suites by Hilton Ottawa Downtown
Responded 14 Jan 2021
Dear Anna_Trukhina, Your comfort is our top priority, so it’s wonderful to know your stay was pleasant overall. We appreciate all your feedback, both positive and areas for improvement, as it allows us to serve our guests better. Thank you for your review and recommendation and we look forward to your return. Sincerely, Wayne Day General Manager
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MRintoul wrote a review Jul 2020
Stratford, Canada1 contribution1 helpful vote
2.0 of 5 bubbles
We arrived in time for check in and although the process was smooth and easy, our room was anything but acceptable. I work in Pubic Health and was apprehensive about staying in a hotel to begin with. Upon entry to our room we noted a smell. Then the sticky bedside table with notable spilt fluid and dust that had not been wiped for sometime. The shelf on the dresser under the television was also quite dusty. The dresser also had items in the drawers belonging to the previous people that had stayed in the room, and the dishwasher was full of their dirty dishes. The fridge was covered in finger and hand prints as well. The door had their cleaning seal on it prior to our entry. I has horrified. As someone planning to visit my elderly grandfather, and working in public health, I and my family have been diligently careful, this whole situation nullified everything that we had been doing. That, and the fact that the hotel is housing quarantined persons on at least 5 floors of the hotel, and gave no indication of this either. I felt that my personal choice and ability to protect the health of my family and those I come in contact with was taken away by this hotels disregard for cleaning and disinfection, and by not advising us that they were housing quarantined persons. We contacted the desk and spoke with the manager about the condition of our room. They came and inspected, and offered to clean it, I stated that apparently according to the seal on the door it had been, and that we wanted at the very least to be moved. We received the very least and no other compensation. We considered moving to another hotel but were also concerned with minimizing our risk to multiple exposures. It was on our second day there that we learned of the quarantined persons. This information should be available to anyone staying in the hotel so that they can make an informed decision about staying there and measure that against their own risk comfort level. We did not eat there, or swim, and stayed in our room as little as possible. We also disinfected the new room ourselves from top to bottom as our trust in their ability to so was certainly broken and the reaction by management enforced that this was not important to them. I travel at times for work and often for sports tournaments and family, and have always loved Homewood Suites. To say this latest visit was disappointing, would be an understatement.
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Date of stay: July 2020
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Room Tip: Ask lots of questions, and inspect your room prior to settling in
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at Homewood Suites by Hilton Ottawa Downtown
Responded 5 Aug 2020
Dear MRintoul, We want all our guests to enjoy their visit, so I regret that we left you with a poor impression. We value your feedback and hope to have the opportunity to provide you with a pleasant experience in the future. We have been in contact with you regarding your stay. Sincerely, Wayne Day General Manager
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Jamie W wrote a review Aug 2020
Montreal, Canada5 contributions6 helpful votes
1.0 of 5 bubbles
The check in was unacceptable and unsafe. No social distancing and the agent did not wear a mask.

The elevator wait was 15 minutes everytime as this is a quarantine hotel and we were NOT informed prior to the stay or even at check in.

My vehicle was compromised in the parking and there was no effort to contact me or support.

My reserved room was not available and I was downgraded. My downgraded room had an intense odour.

Guests were in breakfast area and lobby with no masks and no staff even attempted to request them to have a mask.

I attempted to reach management while onsite twice and was not followed up with.
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Date of stay: August 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Concord Hospitality, Marketing at Homewood Suites by Hilton Ottawa Downtown
Responded 19 Aug 2020
Dear 647jamiew, We want all our guests to enjoy their visit, so I regret that we left you with a poor impression. Our associates are mask compliant and we do request them of our guests. Additionally, we are doing everything we can to follow all pandemic safety guidelines as the safety of our guests and associates is our top priority. I'm very sorry that we let you down this visit. We value your feedback and hope to have the opportunity to provide you with a pleasant experience in the future. Thank you for staying with us. Sincerely, Wayne Day General Manager
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michr wrote a review Jan 2020
New Brunswick142 contributions94 helpful votes
5.0 of 5 bubbles
We recently stayed at this location and had a great experience. Our family of four (2 adults and 2 children above 19) stayed in one of the one bedroom suites. The room was huge and we loved having the huge eating/sitting area with a full kitchen. We were able to have friends in and there was lots of room to prepare meals/snacks etc. Our room was quiet and the parking was reasonably priced with in/out priveleges. This hotel also has breakfast included and we loved the setup. You would be seated and then would get your meal (rather than some other hotels where you get your food and hope for a seat). The meal choices were large, fresh and plentiful. There was also a small plate/beer cocktail hour during the week. Our room was very clean , new and modern. We would not hesitate to stay here again and to recommend this location to others visiting the area. During a snowstorm, it took us less than 20 minutes to walk along Sparks Street to the Rideau Centre so it's well located for taking in the scenery in downtown Ottawa.
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Date of stay: January 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ConcordHospitality, General Manager at Homewood Suites by Hilton Ottawa Downtown
Responded 6 Jan 2020
Dear michr, I am ecstatic to know that every facet of your stay was exceptional! Our staff members are proud to be representatives of Ottawa and all that it has to offer so we are glad your family chose to experience the town via the Homewood Suites by Hilton. Thank you for your recommendation and please come back soon. Sincerely, Denis Gilles General Manager
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shadow0966 wrote a review Feb 2020
Ontario87 contributions101 helpful votes
5.0 of 5 bubbles
Great location, downtown Ottawa, near everything. We stayed at the home suites this time and it was very nice, rooms are huge with everything you need. Parking is 25 bucks a day but it is with in/out privileges and you can still use till 6pm on the day of your check-out.
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Review collected in partnership with Homewood Suites by Hilton
Date of stay: February 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ConcordHospitality, General Manager at Homewood Suites by Hilton Ottawa Downtown
Responded 23 Feb 2020
Dear shadow0966, We're excited to hear from you and appreciate your kind review. I'm delighted to learn that you found our location to be ideally located in downtown Ottawa. It's great to know that you had a pleasant stay, and we're glad to have been a part of your trip. Please make plans to visit us again. Best, Denis Gilles General Manager
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_Karine_Quebec wrote a review Nov 2021
Quebec City, Canada2 contributions
5.0 of 5 bubbles
Breakfast buffet: excellent, especially on week days

COVID situation: we felt very safe, it was clean, security made sure people wore masks at all times, gloves, desinfectant and papers proving vaccination required for breakfast.

Location : perfect - downtown, OC train across the street and 5 min walk to parliament hill.

Personnel: thumbs up (Thank you Donnella) for being so attentive to our needs.

Thx
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Review collected in partnership with Homewood Suites by Hilton
Date of stay: November 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sunny Finnell, Marketing at Homewood Suites by Hilton Ottawa Downtown
Responded 16 Nov 2021
Dear _Karine_Quebec, We take pride in providing the best accommodations and service in Ottawa, so your compliments are appreciated. I’m delighted to learn your stay was pleasant and look forward to sharing your feedback with the entire team. Thank you for your attention in reviewing our Homewood Suites and please come see us again soon. Best, Wayne Day General Manager
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Inspire62249100228 wrote a review Aug 2020
1 contribution8 helpful votes
1.0 of 5 bubbles
I have recently learned that this Homewood Suites is housing people under 14 day quarantine. They are allowing them to share elevators and a hallway with us, who are not in quarantine. And there is nobody sanitizing the elevator after each group uses it either!
It also takes a long time to get into the elevator, around busy times like dinner hour, because the quarantine people also need to get back to their rooms.
The worst thing is that the hotel did NOT disclose this to us in the check in email or upon arrival. If I knew this, I would’ve picked another hotel or stayed home.
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at Homewood Suites by Hilton Ottawa Downtown
Responded 5 Aug 2020
Dear Inspire62249100228, The safety of our guests and associates is our top priority. Hilton has developed a global program to ensure guests enjoy an even cleaner and safer stay: Hilton CleanStay with Lysol protection. Our cleaning regime includes: Hilton CleanStay Room Seal to indicate that guest rooms haven’t been accessed since they were cleaned, Extra disinfection of high touch areas in guest rooms including light switches and door handles, Increased cleaning frequency of public areas, Guest-accessible disinfecting wipes at entrances and high traffic areas, Enhanced cleaning for fitness centers , Reduced paper amenities (like pads and guest directories) in rooms, Contactless check-in and check-out, Evaluation of new technologies like electrostatic sprayers with disinfecting mist and ultraviolet light to sanitize surfaces and objects, & PPE for our associates. I hope this has restored your faith in us and that you may consider a return visit. Sincerely, Wayne Day General Manager
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Michel R wrote a review Feb 2023
Laval, Canada32 contributions22 helpful votes
2.0 of 5 bubbles
Room 808, there are some things missing in the kitchenette; only one spoon, no kitchen towel, no dish clothes, no kittle, no small kitchen table as indicated on room picture. And all that, with no roommaid service excep if you reserve one 24h before, so you have to do all by yourself. No lclock radio, as indicated in the description

In the breakfast, the bacon was barely cooked, breakfast potatoes were stiff.

+
Many USB charger socket on each table laps
Large shower
Safety box in the room
Modern hotel
Bed was confortable
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Date of stay: February 2023
2.0 of 5 bubblesValue
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at Homewood Suites by Hilton Ottawa Downtown
Responded 20 Feb 2023
Dear MichelR1065, We're disheartened that your time with us was less than ideal. We regret that our amenities and services failed to meet your expectations. Thank you for bringing these concerns to our attention; we will be sure to alert the appropriate team members to rectify these issues. We hope you give us another chance to host you soon so we can share a more positive experience. Sincerely, Wayne Day General Manager
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Busy traveller asked a question 14 May
Montreal, Canada28 contributions1 helpful vote
Starting at what floor is there a view of the river?
860HeatherB asked a question May 2022
Toronto, Canada3 contributions1 helpful vote
Does anyone know their pool hours of operation?
Answer from Louise D
Stoney Creek, Canada449 contributions206 helpful votes
No sorry.. pool was not open due to covid restrictions.. must be on the website though!
LeahSydney01 wrote a tip Oct 2023
Sydney, Australia587 contributions410 helpful votes
5.0 of 5 bubbles
"We were on the top floor (17) and it did take a couple of minutes to get hot water in the shower. Next time I would opt for a lower floor."
Read full review
ToooMuchWork wrote a tip Aug 2023
New Jersey5 contributions2 helpful votes
5.0 of 5 bubbles
"Get a suite with a kitchen. Makes your trip feel more like home"
Read full review
Debby G wrote a tip Jun 2023
Oakville, Ontario, Canada88 contributions25 helpful votes
4.0 of 5 bubbles
"Underground parking not suitable for trucks due to low ceiling but there are open lots close by."
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Marie C wrote a tip Jun 2023
2 contributions
4.0 of 5 bubbles
"Ask for non-feather pillows if you don’t want flat ones. Use the app to check in to select your room from an interactive map. "
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Renata P wrote a tip May 2023
Ottawa, Canada4 contributions4 helpful votes
5.0 of 5 bubbles
"No complaints at all . Would recommend to all ."
Read full review
Not the right property for you?
There are more places to choose from in the Ottawa area.
PRICE RANGE
£148 - £186 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioOttawa
NUMBER OF ROOMS
171
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOMEWOOD SUITES BY HILTON OTTAWA DOWNTOWN - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Homewood Suites by Hilton Ottawa Downtown
Which popular attractions are close to Homewood Suites by Hilton Ottawa Downtown?
Nearby attractions include Supreme Court of Canada / Cour Suprême Du Canada (0.2 miles), Bank of Canada Museum (0.3 miles), and Sparks Street (0.2 miles).
What are some of the property amenities at Homewood Suites by Hilton Ottawa Downtown?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Homewood Suites by Hilton Ottawa Downtown?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Homewood Suites by Hilton Ottawa Downtown?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Homewood Suites by Hilton Ottawa Downtown?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Homewood Suites by Hilton Ottawa Downtown?
Conveniently located restaurants include Bâton Rouge Grillhouse & Bar, Spin Kitchen and Bar, and Gooney's Sandwich Works.
Are there opportunities to exercise at Homewood Suites by Hilton Ottawa Downtown?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Homewood Suites by Hilton Ottawa Downtown located near the city centre?
Yes, it is 0.6 miles away from the centre of Ottawa.
Are any cleaning services offered at Homewood Suites by Hilton Ottawa Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Homewood Suites by Hilton Ottawa Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Homewood Suites by Hilton Ottawa Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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