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Holiday Inn Express & Suites Ottawa West - Nepean

268 reviews
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Traveller (49)
Room & Suite (48)
Dining (5)
Overview
  • Excellent51%
  • Very good37%
  • Average7%
  • Poor3%
  • Terrible2%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Family Rooms
Fitness centre
2.5 Star Hotel
All hotel details
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Reviews (268)Write a Review
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All reviewsgrocery store next doorcinnamon bunshi expressroom was cleanjacuzzi suitemain roadfree breakfasthot tubmin driverecommend this hotelhot itemssoccer tournamentyogurtenjoyed our staythe general managervery nice hotellate at night
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1 - 5 of 255 reviews
Reviewed 6 days ago

We stay at a lot of HIE in North America. A week earlier we had stayed at the HIE in Orleans/Ottawa about 20 minutes away. As rewards members, we were not offered any upgrades. I was therefore surprised to find that there was no micro,...More

Thank Joseph U
Response from Diana P, General Manager at Holiday Inn Express & Suites Ottawa West - NepeanResponded 3 days ago

Dear "much better around", thank you very much for taking the time to complete the survey & for choosing our hotel. We apologize that you did not receive a fridge or a microwave in your room and we are currently in the process of equipping...More

Hotel's Favourite
Reviewed 25 July 2017 via mobile

This hotel on Robertson Road in the West end is a great place to stay and value for your money. As I had stayed here several years ago, I was happy to return. Check in was fast; efficient with a friendly, knowledgeable desk clerk. The...More

1  Thank Atlantic96
Response from Jenna M, General Manager at Holiday Inn Express & Suites Ottawa West - NepeanResponded 27 July 2017

Hi Atlantic96, This was so absolutely nice to read! Thank you very much for sharing a detailed review on your experience with us. We look forward to welcoming you back soon. Regards, Jenna MacLeod General Manager

Reviewed 2 weeks ago

A couple, one night stay while travelling. Check in fast, room was clean and the bed comfortable, bathroom no issues and lots of hot water. There were some kids hockey teams staying at the same hotel so we thought there would be a noise issue...More

Thank shubsens
Response from Diana P, General Manager at Holiday Inn Express & Suites Ottawa West - NepeanResponded 2 weeks ago

Dear Shubsens, thank you very much for posting this great review on TripAdvisor! We appreciate your very positive feedback and will share your comments with our team. We are very pleased to hear that you had a quiet night's sleep even though we had some...More

Reviewed 4 weeks ago

The room was very quiet, beds very comfortable. The heating system was a bit noisy..the breakfast was not very good, but we brought our own so it was ok..would recommend this. More fresh fruit would be appreciatedMore

Thank Beth J
Response from Diana P, General Manager at Holiday Inn Express & Suites Ottawa West - NepeanResponded 3 weeks ago

Dear Beth, thank you very much for taking the time to complete a TripAdvisor review about your stay with us. We appreciate your feedback and hearing that you found our beds very comfortable and will immediately look into why the heating unit was noisy in...More

Reviewed 29 November 2017

The check in process was quick and easy. The employee checking us in was very friendly and efficient. I believe her name was Amanda. Kudos! When we got to the room it was clean and very spacious. Definitely more spacious than most of the HI...More

Thank Leamer
Response from Diana P, General Manager at Holiday Inn Express & Suites Ottawa West - NepeanResponded 2 December 2017

Dear Leamer, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Ottawa-West Nepean. I would like to start by apologizing to you for the unacceptable attitude you faced during check-out. We strive...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Pool
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Tennis Court
Details
Price range
US$130 - US$182 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Family Hotel in Ottawa
#13 Romantic Hotel in Ottawa
#17 Business Hotel in Ottawa
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$130 - US$182 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Family Hotel in Ottawa
#13 Romantic Hotel in Ottawa
#17 Business Hotel in Ottawa
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (49)
Room & Suite (48)
Dining (5)
Pool & Beach (2)
Hotel & Grounds (27)
Bathroom (7)
Family and Play Areas (1)
Questions & Answers
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occams-razor
25 November 2017|
AnswerShow all 3 answers
Response from Diana P | Property representative |
The hotel is not within walking distance to downtown, however if you walk 6 minutes to the Scotiabank on Robertson Road and take the # 97 bus downtown to Mackenzie King 1A, it is then an 11 minute walk to the Rideau Centre... More
0
Votes
Timothy A
17 August 2016|
Answer
Response from Gutch2 | Reviewed this property |
If my memory is correct I believe it starts at 6 a.m. Perhaps check the hotel website for a better answer.
0
Votes
Room Tips
"The suites are very nice"
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"If possible negotiate a suite which have bedroom living room and kitchenette"
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"Depends on season"
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"Suites are a fantastic size"
Read review
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