Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel
Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.

Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel

View of city from 7th floor terrace
Traveller (100)
Our guest bathroom is spacious and well-lit.
Room & Suite (31)
Free breakfast that includes fresh hot pancakes in a minute!
Dining (16)

View prices for your travel dates

Breakfast included
Save more with IHG One Rewards
£105
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

3.5
#61 of 73 hotels in Ottawa
3.7 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
3.6 of 5 bubbles
Service
3.3 of 5 bubbles
Value
We are proudly introducing the new Holiday Inn Express & Suites Downtown Ottawa East. Our beautiful hotel is at the heart of the nation's capital. Conveniently located steps from the Byward Market and many government offices, guests will appreciate our walkable proximity to everything Ottawa has to offer. Holiday Inn Express & Suites Downtown Ottawa East is also just 15 km from the Ottawa International Airport (YOW).Corporate guests will find joy working here since the hotel's location is near the Shaw Center, which enables them to attend meetings effortlessly. They can also host their own events in the 1500-square-foot conference room and spacious boardroom.Guests can also enjoy a wide range of amenities, including a complimentary hot breakfast featuring our signature cinnamon rolls, indoor pool, Fitness Centre, guest laundry, Business Centre and complimentary high-speed Wi-Fi.Holiday Inn Express & Suites Downtown Ottawa East has everything you need to get rested, refreshed and ready
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid private parking on-site
Free internet
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Laundry service
Wifi
Breakfast available
Breakfast buffet
Room features
Air conditioning
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Family
Mid-range
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

235 King Edward Ave, Ottawa, Ontario K1N 7L8 Canada
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 83 out of 100
83
Ottawa Intl Airport
Gatineau Airport
97Reviews4Q+A20Room tips

Reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 25
  • 26
  • 18
  • 11
  • 17
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
Davi Rezende wrote a review Aug 2020
Oakville, Canada37 contributions3 helpful votes
+1
3.0 of 5 bubbles
Pros: The hotel room is very spacious. The king bed is very comfortable, as are the bedding and pillows. The bathroom is also large and I really liked not having a bathtub. The shower is strong and gives a feeling of massage while bathing. The best thing about this hotel is the location, just 1.8km from the Byward Market and 2.2km from Downtown.

Cons: In times of COVID-19, I expected greater care with the cleanliness of the rooms. Upon arriving we came across the dirty TV remote control, with traces of food. On the floor were pieces of chocolate, under the TV cabinet. There was no daily cleaning of the room, nor change of bed linen and towels. Me, my wife and friends feel insecure about these details. Another point to improve is the mandatory use of a mask in common environments and someone to control the flow in the elevators. I saw several people walking without a mask and the elevators were full, the maximum capacity being 2 people or all from the same social group. Another absurd point was the lack of parking spaces. During the time we were there, the parking lot was "sold out" and the alternative was to stop in a parking lot 400m away, uncovered and without any security. In an attempt to use the hotel's parking lot, I nearly ruined my 7-seat SUV. The hotel's parking lot looks like it was made for toy cars, very tight and terrible to maneuver. I understand that we are going through a pandemic, but the way they found adapting breakfast is a joke. A little bag with a bagel, a fruit, a glass of concentrated juice, a mini muffin, a cereal bar and small samples of jelly, peanut butter and cream cheese. For the price you pay it should be better served. One suggestion is to work as a bakery or restaurant, where guests choose from the breakfast menu what they want to consume and can pick it up at the reception.
Read more
Date of stay: August 2020
3.0 of 5 bubblesValue
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel
Responded 14 Sept 2020
Hi daviszrezende, Thank you for choosing our hotel for your Ottawatravel. I appreciate your feedback about your stay. We strive to provide exceptional service and uncompromised convenience. I'm sorry you experienced issues with your stay, especially with the cleanliness of the remote control, room floor, housekeeping, bed linens, and towels. I also read your thoughts about the mask policy, elevator capacity, parking space, and breakfast. I can see these dampened your visit. Trust that I alerted our management about this so we can make the necessary changes to better our service. We appreciate your feedback about your stay and looking forward to your next travel. Many Thanks, Rein D Case Manager IHGService
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
patbennett2016 wrote a review Jul 2020
Georgina, Canada183 contributions54 helpful votes
3.0 of 5 bubbles
We booked online with booking.com , parking was $18.00 extra, spaces very tight and would fit a mini car only. Only one coffee cup in room for all of us. Made a cup of tea with tea bag supplied in room. Totally undrinkable and disgusting. Due to civid, we all got a brown bag with a sealed muffin, white bagel and crm cheese, a juice and piece of fruit. Understandable but disappointing. Room was very loud with traffic going by constantly will not be booking here ever again!
Read more
Date of stay: July 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Room Tip: Ask away from traffic. Room 423 side very loud. Could hear people talking in halls.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel
Responded 29 Jul 2020
Hi patbennett2016, We are pleased to have you as a guest at our hotel. Your feedback is significant, as this will help us achieve our mission to provide the perfect guest experience. I am sorry for your disappointment with the parking set up, room amenities, quality of the breakfast items, and the discomfort caused by the noise levels. Cozy accommodations and adequate meals are among our promises. I have shared your comments with the hotel management as a source to check on areas for enhancement. I am confident the initiatives taken by the relevant team will help improve your next stopover with us. We appreciate your review and business with IHG. We’d love to see you again soon, so we can provide you with a marvelous hotel encounter. Best, Zel N. Case Manager IHGService
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maggie456 wrote a review Oct 2021
Manchester, United Kingdom49 contributions35 helpful votes
4.0 of 5 bubbles
The room was large, comfortable and clean. An added bonus is the high quality complimentary shampoo and conditioner. The staff were also very friendly and the hotel is not far from parliament hill and other local attractions. The only thing letting this hotel down is its location next to a homeless shelter. We were warned by our taxi driver not to go out at night and we are glad we took his advice. As we arrived we witnessed somebody getting arrested, the next morning whilst we were enjoying some complimentary coffee, a man came up to the hotel lobby window and urinated in full view of us. The hotel has security and we felt safe however this is something that lone females in particular should be aware of.
Read more
Date of stay: October 2021Trip type: Travelled as a couple
Room Tip: Do not walk around the immediate area at night due to homeless shelter in close proximity to the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
pneoc wrote a review Jan 2023
Brossard, Canada20 contributions6 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
The room was clean, check in process easy and the free breakfast had some decent options. It’s not the nicest hotel you could stay at in Ottawa, but it’s a pretty good option while travelling for business. You’re close to everything, without it being too noisy.
Read more
Date of stay: January 2023Trip type: Travelled with friends
Room Tip: Parking costs 18$ a night.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
yorkie1552 wrote a review Aug 2020
Woodbridge, Canada361 contributions182 helpful votes
5.0 of 5 bubbles
We went early to check-in around 1:30pm even though check-in was 3pm. As I was waiting the Asian staff member named Clive was dealing with a problematic customer. Clive was incredibly patient with her and dealt with the situation diplomatically to her satisfaction. Clive had excellent listening skills to solve the problem. The rooms.were designed so well including the bench and coat hooks, closet with coat hangers/iron/ironing board/safe. Plenty of electrical outlets and usb outlets to charge all of your devices. I liked how the shower shampoo/conditioner/shower gels were all in pump bottles for easy dispensing. One criticism j have about the room is that the air conditioner is very loud when it kicks in when you are sleeping. But I'm very thankful for air conditioning!

Yes there is a homeless shelter across the street but the parking garage is secure. They never bothered us and probably will not bother you either. Byward market is about a 10 minute walk away so the hotel is in a great location! The hotel facility itself deserves a 5 star rating!
Read more
Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Darlene M wrote a review May 2022
Quinte West, Canada69 contributions39 helpful votes
2.0 of 5 bubbles
We stayed at this Holiday Inn in Ottawa for 2 nights, 24 & 25 May 2022. Let's start by giving the pros: room was clean and beds were comfortable. Check in was great. Clive, the desk clerk was very funny and personable. I thought we were off to a great stay as check in was very pleasant, but not so much. The first night was good. Had a good sleep except we found the air conditioner very noisy.
Next morning when we went for a shower was the first disappointment. The shower was absolutely terrible! The water almost trickled out of the shower head. I have long hair so it took forever to get my hair washed. Oh well we said and off we went for the day. Walked across the road and found out there was a homeless shelter and injection site right there! Individuals sleeping or passed out in the street or higher than kites walking around. This made us very uncomfortable. After walking around downtown we found it everywhere we went. I was discussed to call Ottawa our Nations Capitol. The Byward market has become very expensive, dirty and run down. We were so taken back by everything we saw we will not go back and stay anywhere near the downtown. Back to hotel at around 4:30pm and our room still wasn't made up nor did we have any clean towels. Had reservations for dinner so at 5:30pm we went out again but I stop by the front desk to ask when our room was going to be made up and was told it would not be. Their policy which I was not informed of before hand, is they only clean the room on day 5! What!!! What am I paying for if not to have a clean room and towels! I told him I needed towels for the morning as we used the towels and had placed them in the bathtub, as in most hotels, to be changed. He said he would send some up but our room would not be cleaned! Why am I paying almost $200 a night if not to have a clean place to sleep. Very poor service! When we arrived back at the hotel at 10:00pm we still did not have any clean towels. After asking again at the front desk, clean towels were finally delivered to our room. The front desk clerk had a list of rooms that needed clean towels so we were not the only ones. Breakfast was always crowded no matter what time you went, so we did not bother eating breakfast in hotel. Also usually hotels have coffee erns and hot water available 24 hrs. Not this hotel.
No hot water in evenings to have a cup of tea. There are many better hotels in Ottawa so don't waste your money and stay here! We will never return.
Read more
Date of stay: May 2022
1.0 of 5 bubblesValue
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Room Tip: Don't stay here!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel
Responded 9 Jun 2022
Hi Darlene M, Thank you for choosing IHG Hotels and Resorts as your travel partner! We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management. I'm certain that all you've highlighted will be looked into for us to provide a better guest hotel experience. We appreciate you as one of our valued guests. I hope you'll consider us again in your future travel plans! Stay safe, Jomar M. Case Manager IHGService
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ann Stevens wrote a review Dec 2020
Toronto, Canada52 contributions26 helpful votes
5.0 of 5 bubbles
We went here during the week after Canada's Thanksgiving. The breakfast was a mini bag with orange juice, croissant, muffin, cereal bar, jam and peanut butter individual serving. I thought it was very good and filling. The hotel was very clean and helpful. The beds were very comfortable. They had sanitizizng for the cards also. It's a little tricky getting into, becuase of one way streets, but nothing that couldn't be worked out. I would definintely go back. There is a parking fee, however, it's underground, so the car is protected and you don't have to go out in the elemets. The pool was close due to COVID. It's also very close to the highways, parliament and other museums.
Read more
Date of stay: October 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: We were in a corner room, so it gives more views and spacious.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jenna wrote a review Nov 2021
3 contributions1 helpful vote
1.0 of 5 bubbles
This was not my favourite stay. There is VERY little parking in the area and you are forced to pay 18$ for underground parking. Hotels will usually accommodate an early check in, this one would not even allow check in more than 30 minutes in advance. It is in a good location to access downtown by foot, however it is beside a homeless shelter with many disheveled homeless people. Many beggars in the area, and not safe to pass by after dark.
The pool is extremely small. And the wifi was TERRIBLE.
However the breakfast was Devine. Although I would recommend searching for a safer more accommodating place to spend your money.
Read more
Date of stay: November 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel
Responded 1 Dec 2021
Hi U1691BTjennac, Thank you for staying with us and for taking the time to leave us a review. I am sorry we failed to meet your expectations on your most recent visit due to the issues encountered with no early check-in available, the parking charge, pool, wifi, and the surrounding area. We always strive to provide a pleasant and comfortable stay to all of our guests. I appreciate you letting us know about your experience. I alerted the hotel management team of your concerns, so they can improve on these areas you've highlighted. I also sent you a private message to follow up and obtain more details. Despite the setback, I'm glad that found the location convenient and that you liked the breakfast options. I hope that you will give us the opportunity to serve you again in the future! Best regards, Jonathan A Case Manager IHGService
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
joshuayuet wrote a review Jul 2022
Macau, China91 contributions66 helpful votes
1.0 of 5 bubbles
Homeless shelter next to hotel and the hotel only open the door that make all customer walk a longer distance so those people can follow us a longer trip - what a terrific experience!
More than that, they have room service at all. Towel not replaced, soap not refilled, lacking toilet paper, etc. Also they have got a lot of question to ask when you requested vegan milk. But they won’t ask such question to a white people, saying the hotel “do not allow giving oat milk to non allergic persons”
Read more
Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel
Responded 27 Jul 2022
Hi joshuayuet, Thank you for your review and for choosing our Holiday Inn Express Downtown Ottawa East for your accommodation needs. We're committed to providing you with the best overall experience. I'm sorry we've missed the mark. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further. We're grateful to have you as one of our valued guests. We look forward to seeing you again on your future trips! Safe travels, Jomar M. Case Manager IHGService
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
aboyd369 wrote a review May 2022
Dorset, United Kingdom51 contributions30 helpful votes
4.0 of 5 bubbles
Very clean, and a large room with plenty of storage etc. There seemed to be enough parking which we were pleased we could park there, although it is $18 per night.
A lot of the reviews comment on the number of homeless people around the hotel - yes, there are homeless people around but we didn’t feel unsafe, and weren’t approached at all during out stay.
Read more
Date of stay: May 2022Trip type: Travelled as a couple
Room Tip: Note, they won’t let you check in early (not even 2 minutes, we arrived in reception at 2.58pm...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
wendy l asked a question Jul 2022
Athelhampton, United Kingdom
Is there a public bus that goes from hotel to TD Place?
Answer from Andrew B
Somerville, Massachusetts1,287 contribution133 helpful votes
I can’t remember
Kimberly M asked a question Sept 2020
Colborne, Canada1 contribution
Is this hotel accessible? Accessible rooms?
roghps asked a question Aug 2019
Torreon, Mexico5 contributions2 helpful votes
Que tan cerca está el hotel de la estación de metro? Me pudieran informar por favor
Rae S wrote a tip 12 May
3 contributions
5.0 of 5 bubbles
"Arrive early to get an underground parking spot at the hotel."
Read full review
Ivana C wrote a tip Mar 2024
Toronto, Canada4 contributions
4.0 of 5 bubbles
"Good for tourists"
Read full review
Rachel D wrote a tip Sept 2023
1 contribution
4.0 of 5 bubbles
"Don’t plan on walking at night"
Read full review
Christine_Kok wrote a tip Sept 2023
Kitchener, Canada56 contributions75 helpful votes
3.0 of 5 bubbles
"Parking garage gets full"
Read full review
Glenn D wrote a tip Aug 2023
1 contribution
3.0 of 5 bubbles
"Do NOT go here if you plan to walk from the hotel and are uncomfortable with it being across the street from a drug injection site"
Read full review
Not the right property for you?
There are more places to choose from in the Ottawa area.
PRICE RANGE
£102 - £149 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioOttawa
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

HOLIDAY INN EXPRESS & SUITES DOWNTOWN OTTAWA EAST, AN IHG HOTEL - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel?
Nearby attractions include ByWard Market (0.2 miles), La Nouvelle Scène Gilles Desjardins (0.2 miles), and ByTowne Cinema (0.3 miles).
What are some of the property amenities at Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel?
Some of the more popular amenities offered include free breakfast, a fitness centre, and breakfast buffet.
What food & drink options are available at Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel?
Conveniently located restaurants include Cumberland Pizza, Chez Lucien, and The Keg Steakhouse + Bar - Ottawa Market.
Are there opportunities to exercise at Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Is Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel located near the city centre?
Yes, it is 0.7 miles away from the centre of Ottawa.
Are pets allowed at Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel?
Many travellers enjoy visiting Parliament Hill and Buildings (0.8 miles), Rideau Hall (0.9 miles), and Laurier House National Historic Site (0.6 miles).
Is Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
All Ottawa HotelsOttawa Hotel DealsLast Minute Hotels in OttawaHotels near Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel
Things to DoRestaurantsFlightsHoliday RentalsTravel StoriesCruisesCar Hire