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Holiday Inn & Suites Ottawa Kanata

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Traveller (54)
Room & Suite (174)
Dining (19)
Overview
  • Excellent39%
  • Very good43%
  • Average14%
  • Poor3%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
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Additional information
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Offers from Holiday Inn & Suites Ottawa Kanata
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Rooms
30 Jul31 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (384)
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147
159
52
11
3
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147
159
52
11
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All reviewsgraffiti restaurantkanata centrumqueen suitelarge shopping centerfrench doorsbig boxcanadian tire centreminute driveliving areanice hotelonsite restauranthockey tournamentmini fridgecoffee tablepool and hot tubfront desk staffnice stay
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11 - 15 of 372 reviews
Reviewed 11 April 2018 via mobile

I have never seen this lack of service before in all of my years of travelling. I booked this hotel, weeks prior to my visit, based on this hotels reviews and proximity to where I had to go in the morning. I purposely called 2...More

2  Thank Sergio S
Response from Veronica W, Guest Relations Manager at Holiday Inn & Suites Ottawa KanataResponded 17 April 2018

Dear Sergio S, Thank you for sharing your feedback from your stay at the Holiday Inn & Suites Ottawa Kanata. I would like to apologize for the experience that you had at our property last week. We do our best to avoid such situations but...More

Reviewed 2 April 2018

When I first arrived at the hotel, the front desk was friendly and everything looked good. Check in was quick, and the room wasn't bad either. My issues are with the pool and the restaurant. First, the pool looks like a prison cell block. Very...More

Thank Sarah H
Response from Veronica W, Guest Relations Manager at Holiday Inn & Suites Ottawa KanataResponded 8 April 2018

Dear Sarah H, Thank you for sharing your experience from your stay at the Holiday Inn & Suites Ottawa Kanata. We are sorry to hear that there were some issues during your time with us. Such instances are not common at our hotel and your...More

Reviewed 4 March 2018

Staff is very nice! close to anything in town! Big variety of restaurants around and shopping malls. Only bad thing is breakfast is not included. The restaurant downstair has fair prices and good food!More

Thank emiliedauphinais7
Response from Veronica W, Front Office Manager at Holiday Inn & Suites Ottawa KanataResponded 8 March 2018

Dear emiliedauphinais7, Thank you for sharing your feedback from your recent stay at the Holiday Inn & Suites Ottawa Kanata. We are delighted to hear that you enjoyed your stay and that you were able to take advantage of having Kanata Centrum next door! We...More

Reviewed 28 January 2018

We stayed with a large group for a hockey tournament. The hotel was clean and comfortable. The front desk staff was helpful and distributed our welcome bags to arriving families. Our room, while slightly on the small side, did have a bedroom separated from the...More

1  Thank Shawkir
Response from Veronica W, Front Office Manager at Holiday Inn & Suites Ottawa KanataResponded 8 March 2018

Dear Shawkir, Thank you for sharing your experience from your stay at the Holiday Inn & Suites Ottawa Kanata. We are thrilled to hear that you enjoyed your stay with us and that the function room worked well for your team! We hope to have...More

Reviewed 2 January 2018

I have been going to this location for many years at the same time of the year during Christmas. The main reason I go to this location is because it has a pool, a hot tub and on-site restaurant that is open on Christmas day....More

1  Thank Nelson C
Response from KADOttawa, Guest Relations Manager at Holiday Inn & Suites Ottawa KanataResponded 17 January 2018

Mr. Chenier, thank you for taking the time to review your stay. Our hotel did everything in its power to re-open the pool ahead of schedule during your stay specifically for you, although it was not guaranteed per our conversation with Guest Relations and yourself....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Wheelchair access
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$131 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Ottawa
#14 Family Hotel in Ottawa
#20 Romantic Hotel in Ottawa
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Kitchenette, Family Rooms
Details
Price range
US$131 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Ottawa
#14 Family Hotel in Ottawa
#20 Romantic Hotel in Ottawa
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Kitchenette, Family Rooms
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Traveller (54)
Room & Suite (174)
Dining (19)
Pool & Beach (13)
Amenities (17)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
Robbie N
20 March 2018|
AnswerShow all 2 answers
Response from Veronica W | Property representative |
Good Morning Robbie N, Thank you for reaching out to us regarding our Pet Policy. The Holiday Inn & Suites Ottawa Kanata is a pet-free facility and we do not accept pets at our hotel. If you are looking for a pet-friendly... More
1
Vote
Tammi C
3 February 2015|
Answer
Response from Monica S |
There is a long term rate but it applies only to stays of 14 days or more. You need to speak to the front desk manager to get a quote based on the number of days required.
0
Votes
Marniaikens
1 February 2015|
AnswerShow all 5 answers
Response from | Reviewed this property |
They are called the queen classic suite. Every floor has them.
1
Vote
Room Tips
"The top two floors are private and can only be accessed by room key. This is where the NHL stays. At least so..."
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"Very light rooms on the east side in the morning."
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"Do not use the pool"
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"If I would have been notified of this annual maintenance to the pool and hot tub, I would not have stayed at..."
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