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Best Western Plus Ottawa Downtown Suites

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#7 of 66 Hotels in Ottawa
Certificate of Excellence
GreenLeadersSilver level
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Best Western Plus Ottawa Downtown Suites
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1,294 Reviews from our TripAdvisor Community

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Showing 1,088: English reviews
Ontario
2 reviews
Reviewed 6 days ago NEW

Stayed two nights for business meeting purposes. Excellent venue for our group of 30. Kitchenette has everything you need. Breakfast included was fine. Lunch served for meeting was perfect. Variety of restaurants available within walking distance.

Helpful?
Thank Zelda1311
OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear Zelda1311, Thank you very much for using our Best Western Ottawa Downtown Suites for your meeting purposes! We very much appreciate having your group of 30 in our hotel! We are thrilled that the room amenities had everything that you needed and you enjoyed your lunch. Hopefully you were able to make use of our free WiFi connection as... More 

Waterloo, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago NEW

I stayed here with my mother on a weekend trip to visit and shop. Overall, a very nice hotel. Very comfortable beds, and very quiet rooms (no noise from neighbouring showers, hallway etc). In addition, the room had a sink, dishes, fridge and microwave. Continental breakfast was good, though no waffles. Note that parking is extra (about 20.00) at this... More 

Helpful?
Thank Jim F
OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear Jim F, We are pleased to read that you enjoyed your stay with us. Thank you for taking the time to share a review. We always appreciate hearing from our guests. We hope you found some fantastic places to shop and did not go home empty handed! There are many new and trendy shops in Ottawa! Thank you for... More 

Hamilton, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago NEW

Booked a room for 3. no one told us the bedding for the pull out couch was in the TV stand drawer. Looked in closets and couldnt find it. Shared from bedroom. For the price of this hotel you think front desk would tell you were the bedding is.

Helpful?
Thank lindac768
OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear lindac768, Thank you for taking the time to share a review on Trip Advisor. We always appreciate feedback from our guests. We are troubled to know that your recent stay was not a satisfactory one and we're sorry for that. Our staff always try to ensure our guests are fully aware of the amenities in their room and in... More 

Markham, Ontario
2 reviews
Reviewed 1 week ago

Good Breakfast , Newspaper and friendly environment If you traveling to Ottawa the best Hotel is that The room was very clean and large Everything you need you will find in kitchen Friendly Customer service

Helpful?
Thank ahotaki
OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear ahotaki, Thank you for taking the time to share a review on Trip Advisor. We always appreciate feedback from our guests. We are happy that you found our hotel to be a friendly environment and look forward to seeing you again. Regards, Andrew Busing Front Office Manager More 

Toronto, Ontario, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Conveniently located for both highway and downtown access and easy to navigate to/from hotel via streets downtown or highway ramp as this trip entailed various errands at locations requiring distance driving. Hotel check-in fast and efficient with prepay option selected for competitive pricing. Hotel is very close to many great restaurants along Elgin and included abundant and varied breakfast including... More 

Helpful?
Thank Linda M
OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear Linda M, We are happy to hear that you enjoyed our Best Western Plus Ottawa Downtown Suites! Thank you for taking the time to share your review on Trip Advisor. Your thorough review will allow future guests to make an informed decision when they are considering Ottawa and our hotel as a destination. We are thrilled to know that... More 

Gananoque, Canada
2 reviews
Reviewed 1 week ago

Pleasant staff at check in, room was quite roomy and comfortable. The little kitchenette was very well equipped. I had a bit of difficulty figuring out how to get into the parking, and crossing the bike lane is rather risky.

Helpful?
Thank owlion
OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear owlion, Thank you for taking the time to share a review on Trip Advisor. We appreciate all that our guests have to tell us. We're happy to hear that you enjoyed your stay in your suite and you enjoyed the amenities it offered. We're sorry about the challenges you faced accessing the parking. Our staff will always do their... More 

1 review
Reviewed 2 weeks ago

Arrived early and got a complimentary upgrade to a King Suite.(mostly because I'm a rewards member) Room was clean, comfortable and spacious. Loved the jet tub. Staff was very friendly and helpful. Breakfast was good and filling. Great location close to restaurants. Overall great experience and will definitely being staying again

Helpful?
Thank Denise M
OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear Denise M, Thank you for being a loyal Best Western Rewards member and it was our pleasure to be able to provide you with an upgrade during your stay. Thank you as well for taking the time to share your experience on Trip Advisor. We always appreciate hearing what our guests have to tell us. It's wonderful to hear... More 

Stratford-upon-Avon, United Kingdom
Level Contributor
3 reviews
Reviewed 2 weeks ago

Had a pleasant stay. Front desk staff very helpful from reservation, through check in and check out. Breakfast choices were very good and staff were efficient restocking coffee and food and keeping things clean and tidy in spite of high occupancy rate. This hotel is conveniently located, with lots of good restaurant choices a short walk away. It is very... More 

Helpful?
Thank anonymous442016
OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear anonymous442016, We are so happy to hear that you had a pleasant stay. From our Front Desk Team to your breakfast experience it sounds like everything went off with out a hitch! Thank you very much for taking the time to share a review on Trip Advisor. We always appreciate hearing what our guests have to tell us! We... More 

Providence Bay, Canada
Level Contributor
3 reviews
Reviewed 2 weeks ago

Everything from the parking, front door, staff, housekeeping, breakfast, lobby ... was amazing! The room was spotless, breakfast was fantastic and front desk staff were helpful and very friendly. I would recommend this hotel to anyone.

Helpful?
Thank Mani2lady
OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear Mani2lady, What a great review! Thank you very much for taking the time to share your story. We are so happy to hear that your stay was amazing! Our staff all read the reviews and will be very pleased that you enjoyed your time with us. We look forward to seeing you on your next visit to Ottawa. Regards,... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago

Extremely comfortable, super clean, very homey! Breakfast has lots of options... Parking is convenient and all staff very kind and helpful. Stayed with my teenagers for a rugby tournament ... they gave it 2 thumbs up as well. Centrally located near sight seeing, great restaurants and easy access to highways. 10/10!!! Savings for CAA members as well.

Helpful?
Thank Lisa F
OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear Lisa F, We are absolutely thrilled that you and your family enjoyed our hotel. Thank you for taking the time to share feedback on Trip Advisor. We always enjoy hearing what our guests have to tell us! We hope that on your next trip to Ottawa you will choose to stay with us again! Regards, Andrew Busing Front Office... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Free Breakfast
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
When traveling to the capital city, you need to know that the right Ottawa hotel has luxury amenities, top of the line service, and quality to greet you from the moment you arrive. Spend the day exploring Parliament Hill and Elgin Street. Pack the good camera and your walking shoes because there is no shortage of sights to behold. The Rideau Canal and Canadian Museum of Nature are absolute musts. Just be careful because you can easily lose an entire day admiring the city's magnificent architecture and sights. This Ottawa hotel is proud to be the only Best Western in downtown. That means that there's only one place to go where your pocketbook will thank you and you'll be treated like the A-lister you are. Enjoy spacious suites where spreading out is a breeze. We're close to office towers and all government departments, so if you have some business to take care of, everything is only a short walk or drive away. Nowhere else in the city will you find such a great deal, generous breakfast, and quality that sets the standard. Why look any further? Spend the afternoon perusing Winterlude and indulge in the best shopping around. Our friendly, helpful staff is always available to help you create the most memorable vacation of a lifetime. A night painting the town red? Sure thing. The best dining in Ottawa? Right this way. Our Ottawa hotel features the best complimentary breakfast around. Bring your appetite to daily buffets with sizzling hot eggs and waffles, fresh fruits, a variety of cereal and yogurt, juices and Seattle's Best Coffee. Reserve your next stay at Best Western Plus Ottawa Downtown Suites and save some of that rainy day fund for shopping on Elgin Street! ... more   less 

Additional Information about Best Western Plus Ottawa Downtown Suites

Address: 377 O'Connor St, Ottawa, Ontario K2P 2M2, Canada (Formerly BEST WESTERN PLUS Victoria Park Suites)
Region: Canada > Ontario > Ottawa
Price Range: £77 - £174 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Ottawa Downtown Suites 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Best Western Plus Victoria Park Hotel Ottawa
Best Western Ottawa
Ottawa Best Western
Hotel Style:
#3 Green Hotel in Ottawa
#3 Romantic Hotel in Ottawa
#3 Family Hotel in Ottawa
#5 Business Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Ottawa Downtown Suites staff and other travellers.
12 questions
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Questions? Get answers from Best Western Plus Ottawa Downtown Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The room was very clean and large Everything you need you will find in kitchen”
 of 5 bubbles ahotaki, 25 Nov 2016 | Read review
“Ask what the view is out your window. I unfortunately, had a wall to look at.”
 of 5 bubbles Mani2lady, 16 Nov 2016 | Read review
“we were on 5th floor non smoking facing Gladstone.”
 of 5 bubbles sqbubby, 1 Nov 2016 | Read review
“Check in early and get a room on a higher floor. Preferably one that has recently been renovated.”
 of 5 bubbles Dandym2017, 27 Oct 2016 | Read review
“Depends on your needs. We were on a non-smoking floor.”
 of 5 bubbles ginzalites, 18 Oct 2016 | Read review
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