Best Western Plus Ottawa City Centre
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Best Western Plus Ottawa City Centre

Jardim da fachada de entrada do hotel
Traveller (67)
Guest Room
Room & Suite (48)
Restaurant
Dining (17)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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£141
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.0
#12 of 73 hotels in Ottawa
4.3 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
At the Best Western Plus Ottawa City Centre you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Ottawa City Centre will stand out among other hotels in Ottawa,ON. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Ottawa City Centre will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Business Centre with Internet Access
Conference facilities
Electric vehicle charging station
Parking
Wifi
Pool / beach towels
Restaurant
Breakfast available
Vending machine
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Room features
Blackout curtains
Desk
Housekeeping
Room service
Safe
Coffee / tea maker
Cable / satellite TV
Bath / shower
Seating area
Telephone
Iron
Laptop safe
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Classic
Business
Languages Spoken
English, French, Spanish, Chinese and 1 more
Hotel links
Special Offer:Book Now! Stay 3 Nights Get 10,000 Bonus Points!

Location

1274 Carling Ave, Ottawa, Ontario K1Z 7K8 Canada
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 36 out of 100
36
Ottawa Intl Airport
Gatineau Airport
1,098Review12Q+A100Room tips

Reviews
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Traveller rating
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Detailed Reviews
wscriven wrote a review Jun 2023
Angus, Canada6 contributions2 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
Perfect location: easy access to the 417. Very comfortable bed. The on-site restaurant offers good food at a fair price, and is very convenient. I typically stay in Ottawa one weekend a year, and this is the hotel I choose.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Best Western Plus Ottawa City Centre
Responded 27 Jun 2023
Dear wscriven, Many thanks for the fabulous 5 star review of your stay! I really appreciate being your hotel of choice when visiting Ottawa. So pleased you enjoyed the comfortable bed, tasty menu options available in Cafe 1274 and the convenient location with complimentary parking and easy access to all areas of Ottawa. We are looking forward to your next visit. Best, Adrienne E
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judy h wrote a review Mar 2021
Ottawa, Canada7 contributions2 helpful votes
5.0 of 5 bubbles
Without exception, every staff member I interacted with was very helpful and friendly. Check in and check out was quick and easy. The food was pretty good and prices reasonable. Everything was extremely clean. As I sat eating dinner I watched the server clean every S & P shaker, ketchup bottle, etc., whenever she took them from a table. They asked every person who came in to the restaurant to sign in and again, the pen was cleaned after each use. The room smelled fresh and clean without smelling like bleach or sanitizer. I would certainly recommend this hotel to anyone.
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Date of stay: March 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Best Western Plus Ottawa City Centre
Responded 19 Mar 2021
Dear Julieh817, Thank you for the outstanding 5 star review! Thank you for sharing in detail your experience. We have implemented enhanced cleaning protocols throughout the hotel and I am pleased it contributed to you feeling comfortable and safe. I appreciate your comments about everything from the guest room to the restaurant being extremely clean, and every staff member you met during your stay was friendly, helpful and hospitable. We look forward to welcoming you back again soon. Warm regards, Adrienne E
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varathan p wrote a review Mar 2021
1 contribution1 helpful vote
5.0 of 5 bubbles
My friends and I thoroughly enjoyed our at stay this Best Western location during our business trip to Ottawa. The place was kept very clean and the staff were all very friendly. I would highly recommend this hotel to anyone looking to stay fairly close to central Ottawa. They offer reasonable rates and are strictly following any health guidelines in regards to social distancing and sanitization protocols.
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Date of stay: March 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Best Western Plus Ottawa City Centre
Responded 9 Mar 2021
Dear Varathanp2021, Thank you for the outstanding 5 star review! I am delighted you and your friends thoroughly enjoyed your stay. We have enhanced cleaning protocols in place and am pleased it made you feel comfortable and safe. Appreciate your comments about how clean the whole hotel is, the friendly staff who looked after you, and the convenient location. Your recommendation of the hotel speaks volumes and is greatly appreciated. Once again, thank you and we look forward to welcoming you back again soon. Sincerely, Adrienne E
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Julie wrote a review Jan 2022
Montreal, Canada17 contributions3 helpful votes
5.0 of 5 bubbles
I recently needed to stay the weekend in Ottawa. Without a reservation the Best Western on Carling and Merivale easily booked us a room that night and extended it an extra day without any difficulty. I really liked that the room had the carpets removed, it really enhanced the clean feeling. The front check-in staff were very helpful. The room service menu was so affordable and yummy and checkout was easy.
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Date of stay: January 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Best Western Plus Ottawa City Centre
Responded 31 Jan 2022
Dear Julie S, Thank for the awesome 5 star review! I appreciate you taking the time to share your experience. You mentioned it was an impromptu trip. Those spontaneous trips can often be the most fun, and I am delighted we were able to help make it seamless and effortless. Glad you found the room the room clean and comfortable and the front desk team friendly and helpful. I will be sure to forward your comments about the tasty, well priced menu options you enjoyed in Cafe 1274 to the chef. I hope you had a good return trip home and we look forward to welcoming you back again soon. Best, Adrienne E
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TravellingSpirit2000 wrote a review Sept 2021
Toronto, Canada113 contributions45 helpful votes
5.0 of 5 bubbles
After returning to Ottawa for a visit after a few years, we were so pleasantly surprised to see all the enhancements of this hotel. The lobby has a new look, our room spacious as always now has a brand new kitchenette with full size fridge/freezer, dishwasher, microwave, cooktop (upon request) , dishes, utensils, pots, pans etc. that you could possibly need. The room was clean, tidy and beds were comfortable and firm. My husband loved the spaciousness, painted walls, hardwood floors, kitchen. Our daughter loved the cubby for her clothes and rolling bag and organized her items. I just loved everything…the spaciousness, the cleanliness and that we easily plugged our 5 devices and there were enough plugs in the room! Great service at the desk by Sherry and Cafe 1274 by Raymond. Sherry entertained our daughter and Raymond always delivers such amazing meals and menu prices are just right. We had breakfast and it was great. We were in a hurry in the morning and the server made every attempt to get our breakfast to us and on our way as quickly as possible. Hallways are bright and it was very quiet overnight. The 24 hr. Shoppers Drugmart across the street is so convenient and has everything you need. It’s a full service Shoppers and we made use of it. Awesome promos right now too. Great job! Looking forward to returning sooner than later!
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Date of stay: September 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Kitchenette room is amazing.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Best Western Plus Ottawa City Centre
Responded 28 Sept 2021
Dear TravellingSpirit2000, Thank you for the awesome review 5 star review of your stay! Delighted you enjoyed all of the upgrades and enhancements we have made since your last visit. From the newly renovated and stocked kitchenette rooms to the updated decor and furniture. I appreciate you mentioning the great service received by Sherry at the Front desk and Raymond in Cafe 1274 and how it resonated with you. I am glad you had a memorable stay and hope you have an opportunity to return again soon. Ottawa is wonderful to visit during the fall season, when the colours and foliage are in full bloom. Cheers, Adrienne E
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bmaundrell wrote a review Feb 2020
Toronto, Canada1 contribution
5.0 of 5 bubbles
Very comfortable king size bed, fell asleep right away. Didn't hear neighbors, internet was fast and tv was big. The coffee was good and the bathroom was large. The shower head was a very nice massaging one with high pressure.
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Review collected in partnership with Best Western
Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BWPOttawaCityCentre, Front Office Manager at Best Western Plus Ottawa City Centre
Responded 2 Mar 2020
Dear Bmaundrell, Thank you for the wonderful 5/5 rating! We really appreciate you leaving feedback about your recent stay here with us. We are pleased to know you were able to enjoy many aspects of our hotel and hope we can welcome you back again in the future so you may enjoy many more. Kind Regards, Corrianna R.
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Trav R wrote a review Nov 2020
4 contributions1 helpful vote
3.0 of 5 bubbles
I came to Ottawa for business and needed some accommodations on a budget. The Best Western Plus was one of the best prices in the city that worked for my location. I doesn't have a whole bunch of bells and whistles but it was enough for me to not distract myself with a hot-tub or pool. Granted they do have a pool but it is outdoor.
The restaurant wasn't that great with food and the cost is high for the quality of food you get. It is more ideal to spend a few extra bucks and go to some authentic restaurant that knows their ish. Overall it was a good stay and relaxing stay. I stayed two nights. Had a room with two beds. That was ideal because they aren't providing room service to clean the rooms during this time so having the extra bed was ideal since I had a clean bed for each night. They could use some thicker comforters as they have thinner blankets for warmth throughout the sleep so it got a bit chilly, unfortunately. Fortunately i just used both blankets from both beds to keep warm. That ended up being a heavy blanket...
Overall 3 stars because I went in with no expectations. I was looking for a 3 and I got it. Great customer service.
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Review collected in partnership with Best Western
Date of stay: November 2020
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Best Western Plus Ottawa City Centre
Responded 18 Nov 2020
Dear Trav R, We really appreciate you taking the time to leave such an amazing review about your recent stay with us! We are so glad that you enjoyed your clean and spacious guest room and were able to have an incredibly relaxing stay. We are also happy to hear that our location just off the 417 was convenient for all of your needs in Ottawa during your visit. We greatly look forward to seeing you again here soon. Kind Regards, Corrianna R. Front Office Manager
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Rod D wrote a review Jul 2020
Bethany, Canada16 contributions
4.0 of 5 bubbles
The rooms we're very good. The front desk was really friendly. The rooms where clean. had dinner in the restaurant that was attached the chicken fingers were amazing. I really enjoyed the pool everything was very clean pool the furniture they will maintain nice gardens and landscaping around it.
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Review collected in partnership with Best Western
Date of stay: July 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Best Western Plus Ottawa City Centre
Responded 27 Jul 2020
Dear Roddydobbs, Thank for taking the time to post a review of your recent stay. We really appreciate all of the great comments.... from the really friendly front desk staff to the clean guest rooms and the tasty bites you enjoyed in Cafe 1274! Glad you had an opportunity to enjoy some fun in the sun by the heated outdoor pool. We have been experiencing amazing weather in Ottawa this summer. We hope you have another opportunity to visit us again soon. Wishing you all the best this summer 2020. Cheers, Adrienne E
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SharonHans wrote a review Feb 2023
2 contributions
2.0 of 5 bubbles
We stayed at this location on family day weekend. We paid the high rate on the Saturday night. There were 3 of us in the room. When we came back to the hotel I asked the front desk for 4 Kuerig tea pods because there was no tea in the room. He said No, I could only have 2. He said it was policy. I had to go back down to the front desk an hour later and beg for 2 more tea pods. It was really disappointing that you pay over $300 for a room and front desk gives you a hard time for a 50 cent tea pod. Also, bring your own tissues. The tissues they provide at this location are as rough as sandpaper. It will rip the skin off your nose. I guess a plus was the toilet paper. It was softer than the tissues so I had to use that to blow my nose.

We had stayed at Best Western in Woodstock the month before and had a fantastic experience. That’s why we chose to stay at a Best Western in Ottawa. Very very disappointing experience. They don’t understand that sometimes it’s the small things that matter.
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Date of stay: February 2023
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Room Tip: Stay somewhere else. I’m sure there are better hotels in Ottawa for the same price that don’t...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Best Western Plus Ottawa City Centre
Responded 23 Feb 2023
Dear Sharon, Thank you for taking the time to post a review. I am very sorry for the inconvenience you experienced with the tea pods, not receiving the amount you requested. from the front desk. Your comments have been forwarded to the front office manager for review and follow-up. Only through feedback such as yours can we continue to improve. My apologies for this unfortunate incident. Sincerely, Hotel Management
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David B wrote a review Nov 2021
1 contribution
5.0 of 5 bubbles
They were able to supply an efficiency room, even though the rooms were under renovation. The room I received had fridge, dishwasher, hot plate, microwave, utensils, dish soap. toaster, coffee maker and kettle.
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Date of stay: November 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Elevators at each end of the building for convenience
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Best Western Plus Ottawa City Centre
Responded 29 Nov 2021
Dear DavidbN1584NX, Thank you for taking the time to leave feedback about your recent stay with us. I am happy to hear that you had the opportunity to enjoy our newly upgraded kitchenette suite room! We look forward to welcoming you back again. Kind Regards, Corrianna R. front Office Manager
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Answer from robert_duncan
Dallas, Texas35 contributions10 helpful votes
na
Celica190 asked a question Nov 2018
Ballygowan, Northern Ireland416 contributions63 helpful votes
Do you have guest laundry facilities?
Answer from Stacy W
Bournemouth, United Kingdom13 contributions3 helpful votes
Yes you do
Answer from Niran A
1 contribution
Hi, the children's hospital is about 10-15 minutes from the hotel by car.
Answer from Niran A
1 contribution
Sorry we are not within walking distance to any of the attractions mentioned. It is about a 10 minute drive. Thank you
Answer from Scott S
Sydney, Australia54 contributions26 helpful votes
Our breakfast was included in the price.
Halan wrote a tip Mar 2024
1 contribution
5.0 of 5 bubbles
"It is a very clean and safe hotel, near Ottawa downtown. A good place to stay during the holiday."
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Josh Reimann wrote a tip Mar 2024
Barrie, Canada310 contributions55 helpful votes
1.0 of 5 bubbles
"Stay in a different area of the city."
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william a wrote a tip Feb 2024
1 contribution
5.0 of 5 bubbles
"A bit cheaper would be great but location location location lol"
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luc f wrote a tip Oct 2023
6 contributions
5.0 of 5 bubbles
"Easy to get in and out of the parking lot due to the set of light. You want a filled up breakfast plate.. big eggs!!! Great bacon."
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Sunshine693166 wrote a tip Jul 2023
2 contributions
5.0 of 5 bubbles
"Book early to get the best deals and to ensure a spot. It is getting popular. And it is not only excellent for service, value is good too. "
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Not the right property for you?
There are more places to choose from in the Ottawa area.
PRICE RANGE
£111 - £150 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western ottawa, ottawa best western
FORMERLY KNOWN AS
Best Western Plus Macies Hotel
LOCATION
CanadaOntarioOttawa
NUMBER OF ROOMS
121
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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BEST WESTERN PLUS OTTAWA CITY CENTRE - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Best Western Plus Ottawa City Centre
Which popular attractions are close to Best Western Plus Ottawa City Centre?
Nearby attractions include Chabad Of Westboro Village (0.4 miles), Kehillat Beth Israel (0.5 miles), and Spy Nation (0.6 miles).
What are some of the property amenities at Best Western Plus Ottawa City Centre?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Best Western Plus Ottawa City Centre?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Best Western Plus Ottawa City Centre?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Best Western Plus Ottawa City Centre?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Ottawa City Centre?
Conveniently located restaurants include Bowman's Bar & Grill, Cabana Restaurant, and Cafe 1274.
Are there opportunities to exercise at Best Western Plus Ottawa City Centre?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Best Western Plus Ottawa City Centre?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Ottawa City Centre offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Plus Ottawa City Centre?
The staff speaks multiple languages, including English, Spanish, French, Chinese, and Tamil.
Are there any historical sites close to Best Western Plus Ottawa City Centre?
Many travellers enjoy visiting Parliament Hill and Buildings (3.2 miles), Rideau Hall (4.5 miles), and Laurier House National Historic Site (3.9 miles).
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