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Best Western Plus Ottawa City Centre

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Traveller (35)
360
Panoramas (59)
Room & Suite (367)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Bronze level
Our Ottawa accommodations are comfortable, tastefully-decorated and complete with just the kind of convenient in-room amenities we know our guests deserve. All of our rooms feature pillow top mattresses, free wireless internet and 48 inch flat-panel Smart TVs. Every room is also outfitted with easy to use climate control (heat and air-conditioning) and stocked with a fridge and microwave. In addition, you'll enjoy important, everyday items like an iron and hair dryer, an ergonomic workspace, and domestic comforts like a coffee/tea maker. Choose a room to suit your needs and budget and book with us today!
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Property amenities
Free High Speed Internet (WiFi)
Room service
Fitness Centre with Gym / Workout Room
Free parking
Restaurant
Pool
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Self-Serve Laundry
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Room features
Non-smoking rooms
Good to know
HOTEL STYLE
Quiet
Green
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:BOOK DIRECT & SAVE
Hotel deals

Location

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736Reviews
512Photos
12Q+A
68Room tips
Traveller rating
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  • 22
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Popular mentions
Our family group chose this hotel because of its proximity to Ottawa Civic hospital and we are all very pleased. The hotel is not a new building but is well maintained. We were happy to hear that all mattresses and pillows were replaced in 2019. Our rooms were very spacious, the
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Hotel's Favourite
We selected this property based on our it’s location and Trip Advisor reviews. It was ideally situated for our purposes and it was nice to avoid downtown traffic and hotel parking fees. This property had free onsite parking. We did not spend much time in the room but found it
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Response from BWPOttawaCityCentre, Manager at Best Western Plus Ottawa City Centre
Responded 4 Feb 2019
Dear Thousand-Islander, Thank you for the outstanding review and 5 star rating! We are delighted to hear everything was absolutely perfect during your stay! We really appreciate TripAdvisor reviews such as yours and the review that helped you select our property to stay while visiting Ottawa. We are glad you enjoyed the restaurant and the hospitality the hotel team provided. We hope you can visit us again soon. Sincerely , Adrienne E
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Not impressed nor can I recommend this hotel. It was dirty, smelly, noisy and no where near what is advertised online. Will never stay at the BestWestern on Carling ever again. We always stay at BestWestern whenever possible but this was not the experience we usually have.
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Review collected in partnership with this hotel
Response from NiranA21, Manager at Best Western Plus Ottawa City Centre
Responded 2 days ago
Dear T6722SBpatriciav, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Niran Abeysinghe
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The hotel is easy to find and access. There is ample parking. The check in staff were fast and friendly. The room was clean and the fine for an overnight stay. But like any other Best Western the coffee in the room was bad.
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Response from BWPOttawaCityCentre, Manager at Best Western Plus Ottawa City Centre
Responded 5 days ago
Dear Kerry Phillips, Thank you for taking the time to post a review. We appreciate your comments about the friendly staff that checked you in quickly and efficiently upon arrival. Will be sure to pass your comments along to the Housekeeping team that the room was clean and to your liking. Sorry you did not enjoy in room coffee. We hope you enjoyed your visit to Ottawa and hope to welcome you back again. Sincerely, Adrienne E
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Great service! Very cordial staff! Great food in the restaurant! Thank you very much for making us feel at home. We really appreciated the discount due to a family funeral. We always stay at this Best Western and we recommend it to everyone.
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Review collected in partnership with Best Western
Response from NiranA21, Manager at Best Western Plus Ottawa City Centre
Responded 3 weeks ago
Dear Navigator55228236696, Thank you for your wonderful comments and recommendation. I wish your stay with us was under a better circumstance but happy to hear that our team was able to make you feel at home. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
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Photo provided by managementBest Western Plus Ottawa City Centre
Queen Room
Photo provided by managementBest Western Plus Ottawa City Centre
Desk Area
Photo provided by managementBest Western Plus Ottawa City Centre
2 Doubles
Photo provided by managementBest Western Plus Ottawa City Centre
King Room
Photo provided by managementBest Western Plus Ottawa City Centre
2 Queens
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12345667
I am not sure sorry.
0 votes
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Do you have guest laundry facilities?
Yes you do
1 vote
Hi, the children's hospital is about 10-15 minutes from the hotel by car.
1 vote
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Sorry we are not within walking distance to any of the attractions mentioned. It is about a 10 minute drive. Thank you
0 votes
Our breakfast was included in the price.
0 votes
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123
"Corner suite on the top floor is nice, spacious and quieter"
"Ask for Crystal"
"We loved the top floor at the end of the hall as it was the quietest."
"Try for 2nd floor"
"Can't really provide guidance on how to select a preferred room, as I was on first floor, where the A/C did have some noise."
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PRICE RANGE
US$102 - US$162 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western ottawaottawa best western
FORMERLY KNOWN AS
Best Western Plus Macies Hotel
LOCATION
CanadaOntarioOttawa
NUMBER OF ROOMS
121
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