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The Westin Ottawa

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#5 of 66 Hotels in Ottawa
Certificate of Excellence
GreenLeadersSilver level
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The Westin Ottawa
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1,902 Reviews from our TripAdvisor Community

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Showing 1,779: English reviews
Toronto, Canada
Reviewed 3 days ago NEW

This is a great place to stay when in Ottawa. The hotel is attached to the Rideau Mall as well as the Shaw Conference Centre. The rooms are spacious and well decorated and the staff are very eager to help. Parking is part of the hotel and also the mall lot with the entrance right to the lobby. Definitely recommended

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Helpful?
Thank Gary W
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Gary W, Thank you for your feedback! I am delighted that you had an excellent stay with us and that our team provided you with eager and helpful service. I'm also happy to hear that you found our direct access to the Rideau Centre and the Shaw Centre, it is a great convenience in the winter weather! We hope...

Reviewed 4 days ago NEW

We spent just few days in this hotel, but enjoyed very much our short holiday in Ottawa. The hotel have big, clean, cosy rooms and very nice panorama. Is an ideal place for families with kids.The location is also very good, being close to the old town.

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Helpful?
Thank Alexandrina N
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Alexandrina N, Thank you for your feedback. I am delighted that you had a great stay with us and that you enjoyed your guestroom. Being comfortable while away from home is key to a great holiday! We hope to see you again soon! Be well, Ross M General Manager

Reviewed 5 days ago NEW

Had the luxury of booking another room for a work function at this Hotel and I was impressed from check in until check out. Amazing service in the hotel and at our event. Love the fact that we can access the Rideau Center from the Hotel. Didn't even have to wear our jackets. It was great, as this mall has...

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Helpful?
Thank Ghisline H
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Ghisline H, Thank you for your review. I am delighted that you had an excellent experience staying with us and that our team provided you with amazing service! We are lucky to have associates who truly care about each guest stay. I am also happy to hear that you enjoyed our quick and easy access to the Rideau Centre....

Tillsonburg, Canada
Reviewed 6 days ago NEW

This was the first time I stayed at this hotel. I was at a Human Rights Conference. From the moment I checked in until the moment I checked out every staff member I met was very friendly and helpful. I felt like I was part of a family when I could not be with my family. I had a very...

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Helpful?
Thank Kimmys639
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Kimmys639, Thank you for your review! The best type of feedback we can receive is that our team provided excellent service. We are lucky to have associates who recognize the importance of making our guests feel welcome! You can be sure that they will be recognized for your kind comments. We hope to see you again soon! Be well,...

Montreal, Canada
Reviewed 6 days ago NEWvia mobile

The Westin Ottawa is ideal for tourists wanting to visit the city. It's in a prime location near Byward Market and is attached to the Rideau Center, which is Ottawa's best mall. It is also attached to the convention center so if you're attending an event there, then this is the hotel you want to stay at. The hotel is...

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Helpful?
Thank 333FrequentTraveller
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear 333FrequentTraveller, Thank you for your feedback! We are happy to hear that you enjoyed our location, it's a wonderful benefit to be located right in the center of our magnificent capital city! We hope you had ample time to explore and take in all of the rich beauty, culture and history! We hope to see you again soon. Be...

Truro, Canada
Reviewed 6 days ago NEW

Well appointed rooms, wonderful food, nice amenities and friendly staff. Perfectly located downtown. A bit of construction near the hotel but not disruptive at all/ Food was great with a lovely bar and restaraunt in the lobby

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Helpful?
Thank Ernestonvacation
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Ernestonvacation, Thank you for your review. I am delighted that you had an excellent experience staying with us and that are team provided you with friendly service. I am also happy to hear you enjoyed the culinary creations at the Shore Club! We hope to see you again soon! Be well, Ross M General Manager

New Brunswick, Canada
Reviewed 1 week ago

Stayed 3 days for a conference, I had to add unexpectedly an additional night and the price was so high but arriving late in the night made it difficult to find alternative accommodations. The staff was great, they ensured that I didn't had to change rooms as I had to get an additional reservation. The conference area and meals provided...

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Helpful?
Thank Julia R
Las Vegas, Nevada
Reviewed 1 week ago via mobile

Was here for meetings and business. Nice clean rooms and meeting rooms. I have stayed often and will continue to stay. It is very well located for restaurants and bars. Near parliament and the canal. Always a pleasure.

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Thank SebastionSt
Reviewed 1 week ago via mobile

Our favourite hotel in Ottawa. Nice, clean and very conveniently located 5 minutes from parlement hill. A little pricy but well worth the money. We always try to stay at Westin hotels when we travel and will continue to do so. If you're looking for a great spot in the heart of Ottawa look no further

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Helpful?
Thank Jonathan V
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Jonathan V, Thank you for your feedback! I am delighted to hear that you had an excellent stay with us and that you enjoyed our location. I hope you had ample time to explore the city! We hope to see you again. Be well, Ross M General Manager

Tillsonburg, Ontario, Canada
Reviewed 1 week ago

Overall a very delightful stay. But the bathrooms could use a heat lamp and/or fan, When you use the shower and it is a warm to hot shower......the mirrors steam up and the tile floors get quite slippery. Slipped only once but was enough to bang forearm off of the bathroom vanity/sink.Nice bruise developed. But very nice stay overall

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Helpful?
2Thank Pete P
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Pete P, Thank you for your feedback. I am delighted to hear that you had an excellent stay with us! I will be sure to pass on your comments regarding a heat lamp and/or fan to our Operations team, we value this type of feedback as it helps us enhance and improve upon each guest stay! We hope to...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Daly's
Daly's
Cuisines: American, Canadian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of the city, The Westin Ottawa is near Parliament Hill and the scenic Rideau Canal, historic sights and world-class shopping at the adjoining Rideau Centre. ... more   less 

Additional Information about The Westin Ottawa

Address: 11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada
Region: Canada > Ontario > Ottawa > Byward Market Area
Price Range: £109 - £266 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Ottawa 4*
Number of rooms: 495
Reservation Options:
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Also Known As:
The Westin Ottawa Hotel Ottawa
Westin Ottawa
Westin Hotel Ottawa
Ottawa Westin
Hotel Style:
#1 Luxury Hotel in Ottawa
#2 Business Hotel in Ottawa
#2 Green Hotel in Ottawa
#6 Romantic Hotel in Ottawa
#6 Family Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Ottawa staff and other travellers.
8 questions
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2 months ago
Ann Arbor, Michigan
9 months ago
Saint Albans, Vermont
over a year ago

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Questions? Get answers from The Westin Ottawa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have a best view.”
 of 5 bubbles 155alexandrinan, 7 Dec 2016 | Read review
“The higher the better”
 of 5 bubbles ghislineh, 6 Dec 2016 | Read review
“get a rewards card”
 of 5 bubbles Kimmys639, 5 Dec 2016 | Read review
“Higher is better”
 of 5 bubbles Ernestonvacation, 5 Dec 2016 | Read review
“save room in your stomach.....the buffet breakfast is amazing”
 of 5 bubbles petep779, 28 Nov 2016 | Read review
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