reStays
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reStays

sofa bed..not sure why the picture won't rotate
Traveller (37)
Room & Suite (38)
reStays Ottawa
Videos (1)
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£140
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About

4.5
#30 of 73 hotels in Ottawa
4.9 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.5 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Welcome to reStays, the ultimate destination for a luxurious and authentic local experience in downtown Ottawa. Our stunning boutique condo-hotel at 101 Queen Street offers 111 spacious and modern suites, each designed to provide a comfortable and indulgent stay. From full kitchens and exceptional services to world-class amenities, we strive to exceed your every expectation. With balconies and floor-to-ceiling windows that showcase breathtaking views of Queen Street, Sparks Street, and our stunning courtyard, our suites offer an unparalleled level of luxury. Relax and unwind in our SkyLounge, where you can enjoy one of the best views of Parliament Hill and catch an extraordinary sunset if you're lucky. At reStays, we offer the perfect blend of short and long-term stays, providing direct booking access and a range of packages and services such as fridge-filling to ensure that every moment of your stay is nothing short of exceptional. Our commitment to reinventing the hospitality sector and offering unique experiences that bring comfort and delight is reflected in every detail of our property. Come and immerse yourself at reStays – a truly luxurious local experience that you'll never forget.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Complimentary Instant Coffee
Game room
Billiards
Kids stay free
Car hire
Paid private parking on-site
Car park
Fitness / spa changing rooms
Personal trainer
Sauna
Vending machine
Taxi service
Business Centre with Internet Access
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
First aid kit
Umbrella
24-hour front desk
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Room features
Bathrobes
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Dining area
Housekeeping
Private balcony
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Quaint
Romantic
Languages Spoken
English, French, Spanish, Filipino and 2 more

Location

101 Queen St, Ottawa, Ontario K1P 5C7 Canada
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Ottawa Intl Airport
Gatineau Airport
104Reviews0Q+A23Room tips

Reviews
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Detailed Reviews
Sharon F wrote a review Aug 2023
Oneonta, New York2 contributions
Hotel's Favourite
5.0 of 5 bubbles
We were very happy with accommodations at ReStays. The suite had everything we needed and then some. The bed was extremely comfortable. The staff was wonderful. The location downtown is great for site seeing . I would absolutely stay here again and recommend it to friends and family.
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Date of stay: August 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andreas S, General Manager at reStays
Responded 28 Aug 2023
Dear Sharon, Thanks for taking the time to write us a review. We enjoyed having you stay with us and hope to welcome you back to reStays again in the future. Best regards, Andreas S - General Manager
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Jason Riley wrote a review Feb 2022
Montreal, Canada36 contributions72 helpful votes
4.0 of 5 bubbles
This hotel is among many that have used COVID-19 as an excuse to reduce services and eliminate amenities to boost profits, which is why I did not give it a perfect score. (I did not penalize the hotel for temporary measures that were in place due to the nearby illegal occupation.)

Location is excellent. It is in the heart of the downtown core and walking distance to everything you will want to see and do. It is one block from the LRT station.

Staff is mostly excellent. Oliver and Troy were pleasant and helpful but the young woman who worked at the front desk had a bit of attitude and was a little snippy.

I was put in a room that did not have a functioning deadbolt and did not have a safe so I returned to the front desk and asked to be moved. Troy quickly upgraded me to a larger suite and personally checked to ensure it had a safe. When I had to extend my stay, I was moved to a smaller room but it was perfectly fine.

Both rooms were actually little apartments with a full set of appliances (stove/oven, microwave, fridge/freezer, dishwasher, toaster, kettle, Nespresso machine, washer and dryer,) and a fully-stocked kitchen. Lots of closet space and well stocked with towels and a pair of robes.

My only complaint with the room was the TV. It would freeze occasionally when it lost the signal and it lacked CTV News Channel and CBC News Network. It did have all the streaming apps, which you can sign in to if you have accounts (be sure to sign out, though...I was able to watch Netflix on a previous guest's account).

During my stay the power went out one night for about three hours, which was a bit annoying. We were not given any explanation nor offered any kind of compensation.

The hotel has a pool table and a gym on the ground floor and a 12th floor lounge with a nice view of Parliament Hill (although the bar was closed during my stay and, for the final few days, the lounge itself was closed).

Overall, this is a great place to stay and I will definitely return. (I'm not sure it would be worth the price for a short stay because you're paying for things you likely won't use like the dishwasher and washer/dryer.)
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Date of stay: February 2022
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andreas Spove, General Manager at reStays
Responded 25 Apr 2022
Dear Jason, As the newly appointed General Manager, I am happy to read that you enjoyed your stay with us. We have had moments of learning over the past months and would love to be able to welcome you back if you would consider giving us a second chance to provide you with a superior experience. This is what we a re striving to achieve, offering visitors a new kind of stay. In the meantime, we wish you a pleasant spring and hope to be able o welcome you back again in the future. Best regards,
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Stephany D wrote a review Mar 2021
Ottawa, Canada6 contributions2 helpful votes
+1
5.0 of 5 bubbles
I have stayed at 101 Queen St (The Re Res) twice in different rooms and what an amazing experience it was. I spent a few nights with my toddler and was concerned about noise as every hotel I've stayed at is always so loud but this wasn't the case at the Re, it was so peaceful and we slept so well. The rooms had floor to ceiling lights and brought in so much natural light throughout the day that it felt so refreshing and less like being in a cave/prison thanks to covid19. At night the rooms blocked the light enough to get a great sleep (coming from me who likes black-out rooms). The kitchen had every appliance, utensils and pans/pots that you could use to cook anything...even bake a cake!. There were W?D machines which is so convenient for long stays. The bathrooms are massive and had sooo many towels. Honestly, supply wise, this building is perfect and the staff is so polite and always willing to help and explain things. The building is super clean throughout. I would recommend this to anyone in a heartbeat. There are six levels of underground parking which is great, it was very easy to access.
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Date of stay: March 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: I really liked the X01 rooms! nice view and they have sofabeds to lie down while watching tv
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ian Thorley, General Manager at reStays
Responded 13 May 2021
thanks we really believe cleanliness and friendliness are the most important things under our control...its so nice for these to be recognized
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Danica M wrote a review Jul 2022
2 contributions
2.0 of 5 bubbles
I came for an overnight stay just to get away from normal life and relax with my mom and daughter. As soon as we entered we noticed 1 bottle of water not 2 as advertised (not a bid deal but the little things count). The screen was falling out of the window and maintenance had to come fix it. The coffee table had finger stains (likely from something sticky) The concierge did come clean it. As well all know relaxing includes Netflix lol However the Netflix app isn't working , concierge came but he couldn't fix it either. We can't figure out if the chair is stained or of that's how it's supposed to look but considering the table was dirty I wouldn't be surprised if the chair is actually stained. Very disappointing that are overnight stay is having so many issues considering the amount of money I paid. Oh and MOST importantly there are no black out curtains, I can no sleep with any light filtering in . We asked the concierge about it just in case we were missing something but he said there are no black out curtains. So much for a nice relaxing stay.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andreas S, General Manager at reStays
Responded 18 Jul 2022
Dear Danica, I am very sorry to hear about your unsatisfactory stay. There are a number of issues here that I will follow up with immediately. We have very high standards of cleanliness and we receive many complimentary comments about the cleanliness but, clearly, here we fell short. Please accept my sincere apologies and I will definitely follow up with you in person for more information. Sincerely, Andreas S - General Manager
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Derik A wrote a review Oct 2021
Toronto, Canada72 contributions119 helpful votes
3.0 of 5 bubbles
The very modern decor was almost austere, and to our liking. Spotlessly clean but probably more suited to long stays rather than just a few days. The location is excellent being within walking distance of parliament, Sparks street and Byward Market. There are some drawbacks which should be noted. There is no daily room service unless requested at an extra charge. Parking is in an underground parking lot next door at a charge of $37 per day plus tax. Although the bed was very comfortable we had requested foam pillows and these were not available.
The first 6 floors of the building are hotel rooms and the upper floors are for commercial use. The 12th floor has a lounge with coffee and tea.

There is plenty of storage space for clothes, but since the cupboards have no shelves much of the space is wasted. The well supplied kitchen has a dishwasher, microwave, washer and dryer and all the other expected appliances and utensils.

The bathroom is very small and in reality is only big enough for one person at a time. The soaker tub is delightful but poses problems for seniors trying to get into the tub for a shower. The bathroom tap on the sink is only in 'sprayer' mode and is most annoying. The frosted glass sliding barn doors between the bathroom and bedroom are a nice touch.

The rooms are not well insulated for sound and noises can be heard from adjoining rooms as well as the hall.

The staff are moist helpful especially Rahel who really goes out of her way to advocate for you. None of the staff told us about the movie room although it is listed on their web sight.

One helpful tip is to remember your Netflix password as you will need it to watch movies.

All in all worth while giving ReStays an opportunity for your next trip.
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Date of stay: October 2021
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
Room Tip: Requesting a balcony is not a good idea as it looks onto the very close building beside.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ian Thorley, General Manager at reStays
Responded 13 Oct 2021
Thanks for the insightful feedback Derik we hope to see you again soon. Just to clarify a few things for other readers: * the underground parking is directly underground and provides direct access to the units in the Queen street Tower * the 12 floor Skylounge is normally available for both guests and residents to enjoy views of Parliament however there is now coffee/tea supplied * pillows are 100% cotton casings with hypoallergenic microfibre filling * in the Queen Tower floors above the 6th floor are private condos
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AnaC wrote a review Mar 2021
1 contribution
5.0 of 5 bubbles
The location is very convenience if you want to walk in the downtown, also is very close to the public transportation station.
All furniture and kitchen tools are totally new.
It is very comfortable.
I specially liked the custom service and the gym.
It could be better signposted (parking).
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Date of stay: March 2021
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ian Thorley, General Manager at reStays
Responded 13 May 2021
Yes I would agree I don't think there is a better location to stay in Ottawa, with Parliament, the LRT and Sparks events and live markets right on our doorstep...and thanks for the parking feedback we have just ordered more signage because we would also agree with your assessment
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Kiwidreamer wrote a review Apr 2023
Auckland, New Zealand411 contributions130 helpful votes
5.0 of 5 bubbles
We had a great 8 night stay here and highly recommend reStays for people who are looking for an apartment to have a bit more room and facilities to cook (or reheat in our case!) and washing machine and drier to get some washing done mid trip.
We were lucky enough to be upgraded from a Junior Suite to a 1 bedroom apartment in the Sparks Tower. Our room overlooked the courtyard and we got no road noise. Staff were very communicative prior to arrival as we did not want to do the contactless check in and were friendly every time we came and went.
For those wanting the full hotel experience this is not the place for you. For those who are happy to be independent travellers and want a central location this is a great choice.
We were heading to TD Place daily for the Men's World Curling Champs and the bus there stopped about 100 metres up the street and dropped us off directly across from reStays (and was free with our curling tickets!). The train station is about 200 metres down from the hotel - we arrived from the airport via bus and train, all very easy.
reStays is also very close to Parliament Hill and a short walk to ByWard Market. Sparks Street (pedestrian street) is accessible via a rear door and the location was ideal for us to explore the city between games.
The apartment itself was clean and had all the required kitchenware. The only (very minor) quibble we had was the lack of blackout curtains meant the apartment always had some light coming in during sleeping hours. This was not a big issue for us and would not stop us staying here again.
Thank you reStays for an excellent stay.
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Date of stay: April 2023Trip type: Travelled as a couple
Room Tip: Sparks Tower apartments are quiet.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andreas S, General Manager at reStays
Responded 18 Apr 2023
Dear Guest, Thank you so much for sharing your experience with us. I am very pleased that you enjoyed your stay with us. Our location is second to none when it comes to sights, restaurants and attractions in the downtown core, with easy access to train stations and bus stops, yet it is very quiet at night time, especially if you are staying in a Suite facing the Pedestrian Sparks street. To actually have a full-size kitchen and all the conveniences of a condo, including in-suite washer & dryer, we are indeed a new kind of stay. I hope that we will have the pleasure of welcoming you back in the future. With my very best regards, Andreas S - General Manager
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Karishma wrote a review Sept 2022
1 contribution
1.0 of 5 bubbles
We are currently here at the Restays Hotel Ottawa. Everything was nice until we checked in the room. The room is equipped with all kitchen utensils and everything needed for the unit. It is two bedroom suite but there is no air conditioning or a fan running in the unit. It is a hot day here and the room is quite hot. When we went to the front desk to ask for a fan or something to do with the air conditioning they straight away said they don't have a portable fan nor the air conditioning would work. WOW. Also I have a toddler with me who is waking up every hour of her night sleep as its very hot in the room. I can not even open the window as they have alloted me the room where there are big boilers and honeybees in the garden area. At the time of checkin they did not even tell me that they dont have air conditioning nor fan. I have come in for a holiday with my toddler and its hard when you dont get the facility needed in a hotel. Also the hotel is not cheap i am spending $1000 for a room which is expensive for the facility i am looking for. Also they can not provide extra amenities as there is a charge for it (charge for Nespresso coffee pods too). The front desk can not do anything of whatever I am looking for.

BEWARE of this Property****
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andreas S, General Manager at reStays
Responded 28 Sept 2022
Dear guest, It is my understanding that your review was written prior to you contacting me directly. I am happy to say that we have provided you with a suitable solution and changed your room to better suit your needs. We are sorry for the inconvenience this situation may have caused. Sincerely, Andreas S - General Manager
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Ghanim A wrote a review Jul 2023
1 contribution
4.0 of 5 bubbles
My stay was amazing. The facility, the location, the care for details, and last but not least the staff. The staff were friendly and very professional. They took good care of us and greeated us with beautiful smiles. They provided us with everything we needed during outlr stay and made sure that we are happy throughout our stay.
My only comment is about the room cleaning service. For our 10 days stay we were offered 1 time cleaning service, where I believe that at least 3 times was required, if not daily, as it is the case in my previous stays in many countries.
Saying that, it doesn't make the experience anything less than AMAZING. Definitely not my last time here.
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Date of stay: July 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andreas S, General Manager at reStays
Responded 23 Jul 2023
Dear guest, Thank you for your feedback. We apologize for not responding to your housekeeping requests in a prompt matter. We will investigate further why that happened. On the other hand, we are thrilled to read that you enjoyed your stay with us and hope to welcome you back in the future. Best regards, Andreas S - General Manager
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DanPep2015 wrote a review Dec 2022
Trois-Rivieres, Canada26 contributions17 helpful votes
5.0 of 5 bubbles
Great location, a 5 min walk to the Byward Market and all the tourists attractions, close to great restaurants and bars !
The rooms are spacious and beds are very comfortable, all the necessities are supplied including toaster and a Nespresso coffee maker. Parking is located on site
Came for the Christmas Markets which by the way are very family oriented and fun.
An exceptional stay !
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andreas S, General Manager at reStays
Responded 4 Dec 2022
Dear guest, Thank you so much for having taken the time to share your experience with us. We are thrilled to read that you really enjoyed your stay and we hope to see you again in the future. Best regards, Andreas S - General Manager
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Brian T wrote a tip Yesterday
1 contribution
5.0 of 5 bubbles
"Location is excellent - just one block from Parliament with lots of restaurants and activities within walking distance."
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Chris W wrote a tip Apr 2024
3 contributions1 helpful vote
5.0 of 5 bubbles
"Lounge not really much . Nice small gym Pool table - great Bring small supply of groceries ( milk bread ….) Park in the garage "
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Thalia wrote a tip Mar 2024
Poole, United Kingdom39 contributions1 helpful vote
5.0 of 5 bubbles
"Everything has been thought of in the room, including quick response codes to take you to user guides for eg the shower!"
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David S wrote a tip Mar 2024
1 contribution
5.0 of 5 bubbles
"Book well in advance for the best deals"
Read full review
Mr New York wrote a tip Mar 2024
New York City, New York2 contributions1 helpful vote
5.0 of 5 bubbles
"Great if you have no time and require everything to be done right. "
Read full review
Not the right property for you?
There are more places to choose from in the Ottawa area.
PRICE RANGE
£134 - £205 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioOttawa
NUMBER OF ROOMS
111
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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RESTAYS - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about reStays
Which popular attractions are close to reStays?
Nearby attractions include Escape Manor - Queen Street (0.2 miles), National War Memorial (0.1 miles), and Peace Tower (0.3 miles).
What are some of the property amenities at reStays?
Some of the more popular amenities offered include free wifi, a fitness centre, and a business centre.
Which room amenities are available at reStays?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at reStays?
Guests can enjoy free instant coffee during their stay.
Is parking available at reStays?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to reStays?
Conveniently located restaurants include Sansotei Ramen, 1 Elgin, and Beckta Dining & Wine.
Are there opportunities to exercise at reStays?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Is reStays located near the city centre?
Yes, it is 0.10 miles away from the centre of Ottawa.
Are any cleaning services offered at reStays?
Yes, dry cleaning and laundry service are offered to guests.
Does reStays offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at reStays?
The staff speaks multiple languages, including English, Spanish, French, Portuguese, Swedish, and Filipino.
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