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Brookstreet Hotel

525 Legget Dr, Ottawa, Ontario K2K 2W2 Canada
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Traveller (305)
Room & Suite (203)
Dining (84)
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About

#17 of 74 hotels in Ottawa
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Escape to Brookstreet, Ottawa's leading four-diamond hotel, golf, spa, wedding and dining destination. Guests are invited to experience Canadian cuisine in Perspectives Restaurant, live jazz and sushi in Options Jazz Lounge, enjoy a Starbucks coffee at B Cafe, play a round on The Marshes championship golf course, executive short course or putting course, burn some energy in Flex Fitness Studio or our ZONE 525 games room or simply relax with a rejuvenating treatment at Au Naturel Spa, or in our dry saunas, whirlpools and saltwater pools.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Indoor play area for children
Valet parking
Paid public parking on-site
Wifi
Hot bath
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Saltwater pool
Shallow end in pool
Fitness / spa changing rooms
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Outdoor dining area
Vending machine
Game room
Golf course
Mini golf
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids pool
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Makeup services
Manicure
Massage
Pedicure
Salon
Waxing services
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Desk
Room service
Safe
Coffee / tea maker
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Business
Languages Spoken
English, French
2188Reviews17Q+A100Room tips

Reviews
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Traveller rating
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Lynnhayjimmy wrote a review Today
Ottawa, Canada1 contribution
Was not impressed with the music in the jazz lounge. It was very loud and muffled you could not understand anything he was saying. Because they where so loud, people where talking loud to hear each other. We couldn't even hear each other and we where at a table for two. We would not recommend the jazz lounge to anyone.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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BrendaTurgeon wrote a review Yesterday
Kanata, Canada1 contribution
My three grandbabies and I are very frequent flyers at the Brookstreet. Staff know us by name and treat us like family! They know what we regularly like to eat and drink (Debra and John in the lounge are amazing), Byron, Nick, Shawnee and David all help to make our stay a memorable one. We live just a few blocks from the hotel. In the summer, the outdoor pool is beautiful (80°) and crystal clear (salt water system = no ruined swimwear).
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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M1554WVmelaniee wrote a review Yesterday
1 contribution
Great hotel, great restaurant with great food and service, plenty of areas for kids to explore. The hotel was great and my view was pretty. The hot water needs to be hotter, that is my only complaint and the difference in giving it an extra star.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nyle Kelly, General Manager at Brookstreet Hotel
Responded yesterday
Hi M1554WVmelaniee, Thank you for staying at Brookstreet and sharing your experience, we're happy to hear you and your family enjoyed your stay. We appreciate your kind comments about our hotel facilities and will pass along your comments about the hot water to our maintenance team. We look forward to welcoming you and your team again in the future. Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John L wrote a review 15 Feb
Oakville, Canada1 contribution
Recommend this property for business or pleasure. The amenities are good. The restaurant offers a good selection of dishes and provides very good service. The location is excellent if you are in the tech industry.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nyle Kelly, General Manager at Brookstreet Hotel
Responded yesterday
Hi John L, Thank you for staying at Brookstreet and sharing your experience. We're happy to hear you enjoyed your stay and have a nice experience in the restaurant. With a quick look around our building you will see we are proud of our high tech neighborhood! We look forward to welcoming you again in the future. Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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wwalkerjr2024 wrote a review 15 Feb
Harlem, Georgia1 contribution
The Brookstreet is a great hotel with nice rooms, nice atmosphere, and a very nice restaurant. Every night at the restaurant there is live music, and you might even get a chance to meet the owner in person. It is always a great stay at the Brookstreet.
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nyle Kelly, General Manager at Brookstreet Hotel
Responded yesterday
Hi wwalkerjr2024 Thank you for staying at Brookstreet and sharing your experience. We're happy to hear you enjoyed your stay and were able to take advantage of the live music in Options Jazz Lounge. We look forward to welcoming you again in the future. Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Seaside31845102696 wrote a review 6 Feb
1 contribution1 helpful vote
Flex fitness gym and pool during my visit to the pool and return to the men's change room where there is a sauna and hot tub I was made to feel uncomfortable in the common area of the change room by two men making out. I understand LGBQ rights but...
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Date of stay: January 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Nyle Kelly, General Manager at Brookstreet Hotel
Responded 1 week ago
Hi Seaside31845102696, Thanks for visiting Flex Fitness Center. We are sorry this experience caused any discomfort to you. We hope to welcome you again in the future. Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JODIFELL wrote a review 4 Feb
NEW YORK289 contributions24 helpful votes
Very nice family hotel. There is a shuttle bus that you can take for $10 a person to the Canadian tire center if you are going to a game. Many times players stay at the hotel as well. The bar was hopping after the game and the waitress was lovely. Would definitely recommend
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nyle Kelly, General Manager at Brookstreet Hotel
Responded 1 week ago
Hi JODIFELL, Thank you for staying at Brookstreet and sharing your experience. We're happy to hear you were able to take advantage of our shuttle to CTC and hope you had a great time at the Senators game! We look forward to welcoming you again in the future. Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jeremy H wrote a review Jan 2024
London, United Kingdom179 contributions172 helpful votes
Every time I’m in Ottawa, I stay at the brookstreet hotel. It’s a quick drive to the motorway and easy to get to the city and slightly further afield. The rooms are spacious and clean. The pool area is great and the hot tub is a great addition. The food is delicious and restaurant and bar are inviting and cosy. The only thing I’d say, is that after having stayed multiple times over the last 14 years, not much has changed. Things are in great shape - but starting to feel slightly dated compared to other 4 and 5 star hotels in major cities. However, the hotel can’t be faulted. It’s everything you need.
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Date of stay: December 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nyle Kelly, General Manager at Brookstreet Hotel
Responded 3 weeks ago
Hi 613jeremyh, Thank you for staying at Brookstreet and sharing your experience, we're happy to hear you enjoyed your stay. We appreciate your kind comments about our hotel facilities. We are happy to let you know we are starting a full guestroom renovation in February and we look forward to sharing it with you! Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ZJ-2018 wrote a review Jan 2024
Cambridge, Massachusetts299 contributions54 helpful votes
1. Who Cares Service through and through 2. No shampoo in the rooms and no conditioner in the spa showers 3. Great fitness room with serious safety issues caused by the front desk 4. Tried dinner at the restaurant, but it was uncooked. Ravioli 5. Spa experience was like you have landed in an unkempt, antiquated, and poorly kept place. 6. The cafe on the ground floor was the only positive experience. 7. The shuttle was also very convenient to drive you to nearby locations. The hotel location is great. I hope they make the slight improvements.
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Date of stay: December 2023Trip type: Travelled solo
Room Tip: Not applicable.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Nyle Kelly, General Manager at Brookstreet Hotel
Responded 3 weeks ago
Hi ZJ-201848, Thanks for staying at Brookstreet and sharing your experience. We appreciate the detailed interactions and have been able to review these occurrences with our Leadership Teams for action. Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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paulungoed wrote a review Jan 2024
Ottawa, Canada1 contribution1 helpful vote
We arrived at the hotel for check-in at 4pm. We waited from 4pm to 5:40pm (over 1.5 hrs) to get to the check-in desk to 'check in'. Once at the desk I handed my credit card and drivers license - only to be told I had NO reservation. I pulled up my email confirmation for the reservation and provided the number. 'Sorry we had your name wrong'. What? What is not adding up? There were two staff at the check-in desk; this was extremely poor planning on behalf of management. They knew they had a wedding, a NHL hockey game nearby and the NYE celebration to manage well in advance. It is not our fault that you only had two people working check-in (and taking 3 to 7 minutes to check in each room). This is really poor planning on their part. When I was in line for check-in, I called the hotel to speak to the hotel manager. The person on the phone was rather rude - asking me WHY I wanted to speak to the manager. I had to repeatedly ask numerous times to get someone on the phone. Following the ordeal, it was nearly 6pm. My partner had to shower and get ready for our reservation at 7:30 at the Ironside Grill. She was rushed and it added tremendous stress on her evening. Zach (front desk manager) did his best to appease the terrible situation/experience, but I have to say, it really wasn't enough. That room should have been comped 100%. For the NYE festivities, we had purchased one of the holiday packages for a 5 couse meal at the Ironside Grill. The food (with a few drinks) for the new years celebration was mediocre at best. The lamb shank was dry and served on a massive plate of white beans (no vegetables, no au-jus sauce). Desert was terrible (a boring slice of fudge). Champagne at midnight; the champagne flutes were barely filled to the half way mark. The whole experience just screamed 'economy and savings for the hotel'. The whole meal just felt cheap and WAY under-par. I have seen with my own eyes restaurants handle much larger services that were not working off a set menu provide a much better dining experience. The table service was terrible too. I had to speak to the maître d' to ask for our server to come around after being seated for 10 minutes. We had to ask for water at our table many times. We were also seated by the fireplace and we had to endure over twenty tables getting up and rubbing shoulders with us as they took photos of themselves in front of the fire. Move the table away! Two people in excess of $420.00. Not worth it. Disappointing.
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Nyle Kelly, General Manager at Brookstreet Hotel
Responded 3 weeks ago
Hi Paulungoed, Thanks for staying at Brookstreet and sharing your experience on NYE. Once again, we apologize this was your experience and have shared your feedback with our team members for review. Kind Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£104 - £151 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
brookstreet hotel ottawa, brook street hotel
LOCATION
CanadaOntarioOttawaKanata
NUMBER OF ROOMS
276
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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BROOKSTREET HOTEL - Updated 2024 Reviews (Ottawa, Canada)

Frequently Asked Questions about Brookstreet Hotel
Which popular attractions are close to Brookstreet Hotel?
Nearby attractions include Options Jazz Lounge (0.02 miles), Blackbird Falls Putting Course (0.4 miles), and Ottawa Concrete (0.1 miles).
What are some of the property amenities at Brookstreet Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Brookstreet Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Brookstreet Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Brookstreet Hotel?
Yes, a parking garage, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Brookstreet Hotel?
Conveniently located restaurants include Perspectives Restaurant, Phu-Yen Restaurant, and Barley Mow.
Are there opportunities to exercise at Brookstreet Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Brookstreet Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Brookstreet Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Brookstreet Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Brookstreet Hotel?
The staff speaks multiple languages, including English and French.