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Brookstreet Hotel

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#16 of 66 Hotels in Ottawa
Certificate of Excellence
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1,018 Reviews from our TripAdvisor Community

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Showing 987: English reviews
Reviewed 2 days ago NEWvia mobile

We stayed here for my son's hockey tournament and we are so glad we did. Rooms are very comfortable and spacious enough to accommodate goalie equipment. The jazz in the pub was really quite good. The pool was a fair size with an enclosed spash pad for kids. The gym is well equipped. I would recommend this hotel to anyone.

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Helpful?
Thank Sabkids
Ottawa
Reviewed 3 days ago NEW

My husband and I stayed at this hotel in December 2015 during our Christmas break. It was the perfect spot for a staycation! Room was very clean and well laid out. Underground parking meant we didn't have to dig out after the snow storm which was a nice bonus! We had dinner in the Lounge and were not disappointed. Food...

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Helpful?
Thank ShanLeigh77
Patrice B, General Manager at Brookstreet Hotel, responded to this review

Dear ShanLeigh77 Thank you for your review and we are glad that you and your husband enjoyed your festive escape at Brookstreet. We hope to welcome you back again to the hotel soon.

London
Reviewed 4 days ago NEW

So, getting to the hotel am told there is a 5 hour wait before my room can be accessed, because 'those are the rules' which is always the shield for particularly in effective customer service. Eventually, an hour or so later one of them comes up with the bright idea of getting the room cleaned. Why did I have to...

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Helpful?
Thank steveojones
Patrice B, General Manager at Brookstreet Hotel, responded to this review

Thank you for taking the time to review your recent stay with us. We are disappointed that we were unable to meet your expectations. Check-in time is at 4:00 pm. We understand that you requested an early check-in at the time of your arrival, at 11:40 am. The hotel was sold out the night before, which made ad-hoc early check-in...

Reviewed 4 days ago NEW

This was our second time staying at Brookstreet, both times we have stayed because of major events going on at the Canadian Centre. The hotel itself is very nice and great location. Upon arrival we saw they offer a shuttle but says you request it when you check in. The first time we got there before check in time (4pm)...

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Helpful?
Thank morgan m
Patrice B, General Manager at Brookstreet Hotel, responded to this review

Dear Morgan Thank you for your review and I am sorry to hear of your recent experience. We do offer a complimentary shuttle to the Canadian Tire Center for all the Sens games, this shuttle is based on availability and on a first come first served basis (we cannot guarantee it). We try to meet guest demand by organizing this...

Ottawa, Canada
Reviewed 2 weeks ago via mobile

We've stayed at this hotel a number of times over the last 10 years or so. Generally we've been pleased. We live in Ottawa so our stays have always been a way to get away without leaving town. Our 2 night stay on the 1st & 2nd January 2017 was not as good as we've grown expect. The room and...

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Helpful?
Thank Darren B
Patrice B, General Manager at Brookstreet Hotel, responded to this review

Dear Darren Thank you for your review and I am sorry to hear of that we did not meet your recent expectations during your recent stay. We do advertise all our outlets opening and closing times for the outlets, including the holiday period on our website, however I am sorry to hear that this was not highlighted to you when...

Ottawa, Canada
Reviewed 2 weeks ago via mobile

The Brookstreet is our favourite hotel in the Ottawa area when we are looking for weekend or evening away from home. We have stayed here several times for everything from an anniversary, NYE, a Senators Game night and even when we have friends visiting from out of town. The staff, amenities, and the food (def the best wings in the...

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Helpful?
Thank Darren_Cindy
Patrice B, General Manager at Brookstreet Hotel, responded to this review

Dear Darren Thank you for your review and thank you for keep choosing Brookstreet, we are so glad that you enjoy your experiences here. We look forward to welcoming you back again soon!

Reviewed 2 weeks ago

Had a two night stay there recently. Had never stayed there before and given the price of the rooms I was expecting a lot more then what we got. The rooms were exceptionally small. Felt very cramped. There are many hidden fees that you will be charged with that were not explained to me when I booked and found the...

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Helpful?
Thank Erin B
Patrice B, General Manager at Brookstreet Hotel, responded to this review

Dear Erin Thank you for your review and I am sorry that we did not meet your expectations during your stay. I am surprised that you found our rooms and pool area small as we usually receive the opposite response from our guests. We also expect our staff to exceed our customers expectations and the service style you describe is...

Ottawa, Canada
Reviewed 3 weeks ago

I was incredibly pleased with this hotel. The staff were so pleasant, and the room was perfect. It was comfortable, and laid out in a way to get maximum use of the space without feeling crowded at all. Everything was immaculate, clean and very well maintained. I could not fault a thing. The room was also extraordinarily quiet. I did...

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Helpful?
Thank Doe07
Patrice B, General Manager at Brookstreet Hotel, responded to this review

Dear Doe07 Thank you for your review and we are so glad that you and your family (and dog) enjoyed your stay at Brookstreet. We look forward to welcoming you back soon for a spa break.

Quebec, Canada
Reviewed 3 weeks ago

meal was great , the waiters were extremely efficient even with 2 small children to look after. thank you we were 18 people for xmas day supper, and had an great evening. the decorations were lovely and most of all dogs were welcomed.

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Thank Lucia M
Patrice B, General Manager at Brookstreet Hotel, responded to this review

Dear Lucia Thank you for your review and I am very happy to hear that you and your family (and dogs) enjoyed your experience at Brookstreet. We do hope that we can welcome you all back again in the future.

Warsaw, Canada
Reviewed 3 weeks ago

Spent two days over Christmas visiting our daughter and grand kids. Kids swam in the pool and enjoyed the hot tub. Rooms were everything advertised and the staff were very helpful. Got upgraded to a suite which was a plus. We will go there again and I recommend it to anyone.

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Helpful?
Thank Alex M
Patrice B, General Manager at Brookstreet Hotel, responded to this review

Dear Alex Thank you for your review and I am glad that you enjoyed your stay with us over the holiday season. I am glad the kids enjoyed our pool, I do hope that we can welcome you back to Brookstreet again next time you visit your daughter.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Golf course
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Business Centre with Internet Access
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Escape to Brookstreet, Ottawa's leading four-diamond hotel, golf, spa, wedding and dining destination. Guests are invited to experience Canadian cuisine in Perspectives Restaurant, live jazz and sushi in Options Jazz Lounge, enjoy a Starbucks coffee at B Cafe, play a round on The Marshes championship golf course, executive short course or putting course, burn some energy in Flex Fitness Studio or our ZONE 525 games room or simply relax with a rejuvenating treatment at Au Naturel Spa, or in our dry saunas, whirlpools and saltwater pools. ... more   less 

Additional Information about Brookstreet Hotel

Address: 525 Legget Dr, Ottawa, Ontario K2K 2W2, Canada
Region: Canada > Ontario > Ottawa > Kanata
Price Range: £110 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Brookstreet Hotel 4.5*
Number of rooms: 276
Reservation Options:
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Also Known As:
Brookstreet Hotel Ottawa
Brook Street Hotel
Hotel Style:
#1 Green Hotel in Ottawa
#5 Luxury Hotel in Ottawa
#10 Romantic Hotel in Ottawa
#11 Business Hotel in Ottawa
#25 Family Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Brookstreet Hotel staff and other travellers.
7 questions
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Questions? Get answers from Brookstreet Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in another hotel entirely”
 of 5 bubbles steveojones, 15 Jan 2017 | Read review
“Corner rooms have incredible windows and space”
 of 5 bubbles Canadirene, 16 Oct 2016 | Read review
“Check if your room includes underground parking access”
 of 5 bubbles scottmC7499JG, 16 Oct 2016 | Read review
“We decide to upgrade 1410 room had a separate working area, view of the golf course and downtown was amazing. Well worth it”
 of 5 bubbles Maryana2000, 15 Oct 2016 | Read review
“Ask for a view, use their spa”
 of 5 bubbles vandenheja, 4 Oct 2016 | Read review
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