The Metcalfe Hotel by Gray Collection
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The Metcalfe Hotel by Gray Collection

123 Metcalfe St, Ottawa, Ontario K1P 5L9 Canada
Traveller (234)
King bed room
Room & Suite (128)
Dining (10)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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£150
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.5
#3 of 73 hotels in Ottawa
4.9 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.2 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Completely renovated in 2022 and now a part of Gray Collection, The Metcalfe Hotel wishes to revolutionize Ottawa’s hospitality scene by offering an upscale experience to local and international travelers. Representing the perfect balance between modern design and historical architecture, the hotel is full of natural light due to its 5-story atrium. Spend some time in their living room, located in the center of the hotel, with bookshelves filled with a carefully curated selection of books, a café and bar area, and as well as meeting spaces. Le Cocotte Bistro, the hotel’s restaurant, offering refined dishes that are perfect for a quick lunch or a dinner with friends. Located in the heart of Downtown Ottawa, The Metcalfe Hotel offers exclusive and custom-made stays that combine urban sophistication and comfortable luxury. Established in a historical building close to Rideau Canal and Parliament Hill, The Metcalfe Hotel is an architectural treasure that represents Ottawa’s refinement and elegance. We offer a welcoming experience worthy of the world’s greatest boutique hotels to travellers, business people, and families. Our only goal is to offer an incomparable local experience to all our guests with our welcoming and kind staff. In town for business, for outdoor activities, for a festival to enjoy the gastronomy or simply to discover Ottawa, we have everything to make your stay memorable.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Paid private parking on-site
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Wine / champagne
Highchairs available
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand films
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Centrally Located
Green
Languages Spoken
English, French, Spanish, Filipino and 2 more

Location

123 Metcalfe St, Ottawa, Ontario K1P 5L9 Canada
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Ottawa Intl Airport
Gatineau Airport
347Reviews7Q+A50Room tips

Reviews
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Traveller rating
  • 218
  • 93
  • 26
  • 9
  • 1
Time of year
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Detailed Reviews
solomon884 wrote a review Mar 2020
Toronto, Canada1 contribution1 helpful vote
5.0 of 5 bubbles
A friendly, cozy, downtown boutique hotel with a very attractive decor. Great front desk staff (Noella, Shirley and Rahel) who made checking in and out an experience instead of a task. Room was very comfortable with lots of space, appeared to be newly renovated. Overall the interior was extremely clean and tidy. I definitely recommend this hotel if you want proximity to everything in the downtown area. One suggestion, book directly with the hotel, they are very accommodating and flexible when it comes to price and room upgrades. Definitely my go to Ottawa hotel.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
s p wrote a review Feb 2020
Ontario, Canada92 contributions46 helpful votes
+1
5.0 of 5 bubbles
Stayed for 1 night, which happened to be during Winterlude so that felt like a bonus. Made for a great location because festivities took place about 4min walk away on Sparks St. Front desk staff super helpful and printed off list of activities with locations/times etc.

Room: clean, modern industrial trendy decor

Parking: $25. You initially park in front on Metcalfe St, 15min grace period to get bags and get checked in. Once ready to park, they give you instructions on how to get to the parking garage. Felt confusing at first but got used to it and was no biggie after that first time.

Location: 4min walk to parliament area, and sparks St. Tim Hortons, Starbucks, Second Cup all at the same corner at Metcalfe/Slater St. Gabriel's Pizza across from hotel was actually really good and convenient so that was handy.

Would return in the future, and would recommend.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MetcalfeGM, General Manager at The Metcalfe Hotel by Gray Collection
Responded 13 Feb 2020
Thank you for choosing The Metcalfe Hotel for your recent stay in Ottawa and for the 5 Star Review spridie! We are delighted you enjoyed your stay with us from our super helpful staff to our great location to our decor! We hope you had time to enjoy the Winterlude festivities and that we will see you back again soon! Best, Kim, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nakbright wrote a review Jan 2020
1 contribution
5.0 of 5 bubbles
We had a lovely two night stay at the Metcalfe. The hotel itself is beautiful, and the lobby has an interesting industrial design. We had a large room that was nicely decorated with old, historic photos. Upon arrival, the staff member checking us in also offered us recommendations on where to eat for dinner.

When we left the hotel, we lost a case of memory cards. The hotel staff worked easily with us to ensure that the cards were sent back to us in the US. We really enjoyed our stay along with all our interactions with staff!
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Date of stay: January 2020
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MetcalfeGM, General Manager at The Metcalfe Hotel by Gray Collection
Responded 24 Jan 2020
Thank you for the 5 Star Review nakbright! We are delighted you enjoyed your stay with us and appreciate you sharing your experience. We hope to welcome you back again soon! Best, Kim, General Manager
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Kateryna_to wrote a review Mar 2020
Toronto, Canada627 contributions118 helpful votes
+1
5.0 of 5 bubbles
Beautiful boutique hotel with great, unique decor. The high ceilings let a lot of light in and create great spacious atmosphere. The common areas are lovely, there is coffee, water, and tea in the lobby. The rooms are not very large but well decorated and very comfortable with a spacious bathroom. Would stay again in a heartbeat!

The only downside is the pool which is shared with a neighbouring hotel and doesn't quite match the Metcalfe.
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Date of stay: September 2019
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ZERENA W wrote a review Aug 2023
1 contribution2 helpful votes
5.0 of 5 bubbles
“THE METCALFE HOTEL” Excellent hotel with an excellent location in Ottawa’s downtown core. Absolutely gorgeous and clean exterior and interior, the design and outlay of the hotel and rooms are a must see. When inquiring about the hotel we spoke with David Graham the Food & Beverage Manager, he was elated to tell us about the hotel and what it offers, what a pleasure speaking with him, you can tell he really enjoys making sure the guest get the full experience, he went above and beyond describing location & tips about the city,markets,shops,restaurants and events happening within walking distance of the hotel.
Upon arrival we were warmly welcomed by the friendly staff, the concierge Nabil was an absolute gem, he added to the experience always making sure we were receiving the best service possible, extremely informative, and pleasant, they are so very fortunate to have him. Not to forget to mention the Vala Ramiro, so professional and friendly. I will definitely recommend this hotel to everybody! It's a true sample of excellent hospitality. Thank you again David, Nabil & Ramiro for making our ladies weekend memorable!
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Date of stay: July 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kim Jones, General Manager at The Metcalfe Hotel by Gray Collection
Responded 8 Aug 2023
Thank you for the 5 Star Review and for sharing your experience with us on Tripadvisor. We are delighted you enjoyed your stay with us and to read how well our team took care of you. We have amazing employees that I am proud to work alongside everyday. Your comments have been shared with all! We look forward to welcoming you back to The Metcalfe on your next visit to Ottawa! Warmly,
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Ian M wrote a review Jun 2023
9 contributions2 helpful votes
5.0 of 5 bubbles
I stayed at this hotel for business when in Ottawa recently. Previously, I had stayed over closer to the downtown markets area and found this hotel to be more to my liking. It seems to be in a nice neighbourhood with lots of shops and surrounding restaurants. Check in, housekeeping and all levels of service were excellent. As I had a number of business dinners I didn’t use the on-site restaurant so not quite sure of the quality there but the bar area and the canapés they served for a business reception were all top class. The only downside is the hotel rooms are based around an open atrium where events are sometimes held, so tjere can be some noise levels coming up from the interior hotel to your room, but overall this was not really a problem
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Date of stay: June 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kim Jones, General Manager at The Metcalfe Hotel by Gray Collection
Responded 26 Jun 2023
Thank you for staying with us and for the 5 Star Review IanM2643! We are delighted you enjoyed your stay with us from the excellent service provided by our team to our great location. We are conscious to ensure any events in our atrium end early enough so as to not impact our hotel guests so I'm glad to hear it wasn't a problem for you. We look forward to welcoming you back again soon and hopefully you will have a chance to visit Cocotte Bistro on your next visit! Warmly, Kim
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Taryn R wrote a review Feb 2020
Oakville, Canada77 contributions36 helpful votes
4.0 of 5 bubbles
We spent two nights at The Metcalfe over the February long weekend. The staff was friendly and the lobby was welcoming (trendy decorations). There is parking ($25 + tax a night) in an adjacent building. You have to take a couple of different elevators to get to it, which was a little annoying. However,it is all inside. The room was nice: king bed, good size bathroom. The blow dryer was great (for hotel standards). Coffee was provided (not great). The hotel is centrally located and within walking distance to everything.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MetcalfeGM, General Manager at The Metcalfe Hotel by Gray Collection
Responded 18 Feb 2020
Thank you for the 4 Star Review Taryn R. We are delighted you enjoyed your stay with us from our friendly staff to our guest rooms to our central location. We appreciate the specific comments on the guest room amenities as well. We hope to see you back again soon! Best, Kim, General Manager
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Kevin D wrote a review Mar 2020
Peterborough, Canada195 contributions35 helpful votes
+1
5.0 of 5 bubbles
Excellent reception staff -service. The room was comfortable..and quiet! On-site fitness facility was nicely equipped, clean and a 24 hour operation. On-site parking (pay for service) was also appreciated.
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Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Debbie B wrote a review Feb 2020
Peterborough67 contributions9 helpful votes
4.0 of 5 bubbles
We have a fabulous time there and the staff are excellent. The rooms are clean and spacious. The charm of the hotel is fabulous and the area is easily accessible to everything. They have parking available under ground and it's just a few minute walks to the parliament buildings. Great place to stay in a central part of Ottawa.
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Date of stay: March 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MetcalfeGM, General Manager at The Metcalfe Hotel by Gray Collection
Responded 13 Feb 2020
Thank you for choosing to stay with us at The Metcalfe and for the review Debbie B. We are delighted you enjoyed your stay with us from our excellent staff to our clean and spacious guest rooms to our central location. We hope to see you back again soon! Best, Kim, General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Evan S wrote a review Apr 2024
1 contribution
5.0 of 5 bubbles
Clement was our server and he was amazing. We came with a school group and the food, and especially the service, was amazing. He was pleasant, easy to talk to and incredibly kind. Additionally, one of my friends spilled a drink and Fadi did not hesitate to clean it up. The most amazing part of our experience was certainly Clement and Fadi as they showed us a new culture through the lenses of servers at a beautiful restaurant. Merci Clement and Fadi as they made this experience memorable and profound.
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Date of stay: April 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Caleb E, Guest Services / Front Office at The Metcalfe Hotel by Gray Collection
Responded 3 weeks ago
Dear U5377GWevans, We're absolutely thrilled to hear about your fantastic experience with Clement and Fadi during your visit with your school group! It's wonderful to know that their exceptional service left such a positive impression on you and your friends. Clement's attentive and friendly demeanor undoubtedly contributed to the enjoyment of your meal, and we're delighted to hear that he made you feel welcome and at ease throughout your dining experience. It's always a pleasure to hear when our staff goes above and beyond to ensure our guests have a memorable time. We're also grateful for Fadi's quick and efficient response to the spilled drink. It's moments like these that truly showcase the dedication and professionalism of our team members. At our restaurant, we strive not only to provide delicious food and a welcoming atmosphere but also to share a glimpse of our culture through the lens of hospitality. We're honored that Clement and Fadi were able to make your experience both memorable and profound, and we'll be sure to pass along your heartfelt gratitude to them. Thank you for choosing to dine with us, and we look forward to welcoming you and your group back for another unforgettable experience in the future! Sincerely, The Gray Collection Team
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Answer from Talie M
Ottawa, Canada
Dear Guest, Navigating your way to The Metcalfe Hotel from the train station offers a few convenient options. One choice is to hop into a taxi or use a rideshare service like Uber or Lyft, which typically takes around 10-15 minutes by car. Alternatively, if you prefer public transportation, you can board the O-train heading West towards Tunney's Pasture. After approximately 5 stops, get off at Parliament station. The fare for an adult is approximately $3.80. I hope I was helpful in answering your questions, please do not hesitate to reach out if there is anything else we can assist you with! all the best, The Metcalfe Hotel Talie. M Rooms Supervisor
Mizz M asked a question Mar 2024
Toronto, Canada50 contributions6 helpful votes
Is there electric vehicle charging in the hotel’s parking lot? Would the valet plug it i?
Answer from Talie M
Ottawa, Canada
Hello! We do offer charging for electric vehicles. Our Valet team is always more than happy to plug in your electric vehicle for you! As the charging stations are limited, charging your vehicle quickly is not always guaranteed. However, we will always do our very best to ensure each vehicle that requires charging gets a turn charging! I hope I was helpful in answering your questions, please do not hesitate to reach out if there is anything else we can help you with! All the best, The Metcalfe Hotel Talie. M Rooms Supervisor
Answer from MetcalfeGM
Ottawa, Canada2 contributions
Hi there, We do welcome pets in our hotel. We discourage leaving them unattended in the hotel, however, if they are not disruptive or disturbing other guests it usually not an issue. We do charge a $75 cleaning fee as an FYI. We look forward to welcoming you and your 4 legged friend to The Metcalfe Hotel!
Answer from MetcalfeGM
Ottawa, Canada2 contributions
Hi, so sorry for the delay in responding to your question. Our Stay Green and Save program gives one $5 voucher per room per day when foregoing housekeeping service. We will provide you with extra towels and empty garbage upon request. Let us know if you require anything else.
occams-razor asked a question Nov 2017
Antioch, Illinois87 contributions69 helpful votes
are all rooms suites? what is parking per night?
Answer from SweetD
Markham, Canada70 contributions69 helpful votes
Not all the rooms are suites. We had booked a king room and were put in a small room with a queen bed and no windows. The parking lot is scary and dark and hard to find. It was around $28 CAD per night but I think that we were charged more (taxes?). It is convenient to Parliament Hill and walking distance to many points of interest.
Michael M wrote a tip 21 May
Belfast, United Kingdom20 contributions37 helpful votes
5.0 of 5 bubbles
"If you don't want to avail of breakfast in the hotel, there are plenty of places close at hand, but try the 'Sand Witch' just around the corner. Small menu but great food."
Read full review
cah wrote a tip Apr 2024
12 contributions1 helpful vote
5.0 of 5 bubbles
"I did not need parking, so cannot speak to that. I chose a room not facing the atrium (personal choice) and it was bright and quiet."
Read full review
Natalie M wrote a tip Apr 2024
1 contribution
5.0 of 5 bubbles
"Find Caleb, he’s exceptional!"
Read full review
Ann A wrote a tip Mar 2024
1 contribution
2.0 of 5 bubbles
"Warning: No pool/hot tub anymore"
Read full review
pkst2016 wrote a tip Mar 2024
Humboldt, Canada233 contributions159 helpful votes
5.0 of 5 bubbles
"Stay higher up."
Read full review
Not the right property for you?
There are more places to choose from in the Ottawa area.
PRICE RANGE
£132 - £214 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ottawa hotel indigo
FORMERLY KNOWN AS
Hotel Indigo Ottawa Downtown
LOCATION
CanadaOntarioOttawa
NUMBER OF ROOMS
108
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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THE METCALFE HOTEL BY GRAY COLLECTION - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about The Metcalfe Hotel by Gray Collection
Which popular attractions are close to The Metcalfe Hotel by Gray Collection?
Nearby attractions include Escape Manor - Queen Street (0.3 miles), National War Memorial (0.2 miles), and Ottawa Locks (0.3 miles).
What are some of the property amenities at The Metcalfe Hotel by Gray Collection?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Metcalfe Hotel by Gray Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Metcalfe Hotel by Gray Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Metcalfe Hotel by Gray Collection?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to The Metcalfe Hotel by Gray Collection?
Conveniently located restaurants include Sansotei Ramen, 1 Elgin, and Beckta Dining & Wine.
Are there opportunities to exercise at The Metcalfe Hotel by Gray Collection?
Yes, guests have access to a fitness centre during their stay.
Is The Metcalfe Hotel by Gray Collection located near the city centre?
Yes, it is 0.2 miles away from the centre of Ottawa.
Are any cleaning services offered at The Metcalfe Hotel by Gray Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Metcalfe Hotel by Gray Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Metcalfe Hotel by Gray Collection offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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