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Quality Hotel & Suites Airport East

Expedia.comUS$103
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$122*
US$103*
US$108*
US$122*
US$103*
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544 Reviews from our TripAdvisor Community

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Reviewed 2 April 2017

The shuttle driver come at the airport 1 hour later then i come. The staff not friendly and helpful and educated. The rooms are so old and loud, i can heard water from the other toilet. The heating unit in the room 208 didn't work, the TV was very old, the restroom dirty. The beds were bad cannot rest, the...

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Helpful?
Thank Danilo K
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review

Thank you for taking time to write a review of your most recent stay in our hotel. would like to sincerely apologize for the inconveniences you have experienced. Your valuable feedback is an opportunity to identify what needs to be improved. Starting in couple of weeks the hotel will undergo a total refurbishment. I hope you come back and give...

Little Brook, Canada
Reviewed 31 March 2017 via mobile

This was probably the worst hotel I've stayed at. The staff weren't very professional, the rooms were rundown, the heating unit in the room didn't work, the TV was very old and remote didn't work, the shower didn't work...took 10 minutes to get the water to be a decent temp., the beds were hard and felt like a trampoline, the...

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Helpful?
Thank Crystal M
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review

Thank you for sharing your experience here. Your comments give us focus on what needs to improve. Please note we just about to start our renovations and all of your concerns will be addressed. I would like to sincerely apologize for the unpleasant experience and I hope you come back to see and experience the new revitalized hotel. We hope...

Ottawa, Ontario
Reviewed 27 March 2017 via mobile

Booked from airport, called for shuttle , was told 25 minutes and that was exact. Booked shuttle for 4 am pick up and it also was exact. The property is rundown, the rooms were ok. You need to order take out if you want to eat as nothing is very close by. Staff were friendly.

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Helpful?
Thank Heather S
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review

Thank you, we highly appreciate the comments as they are valuable to us. Your comment has given us a focus on what we will improve in the future. Renovations are about to start and major improvement on our food and beverage outlet. I hope you come back and see the new us!

Reviewed 19 March 2017 via mobile

Booked last minute after a bad experience at another hotel. Had room available and good deal for park and fly. First room at beginning of trip was a little run down but good enough for a night. Room at end of trip was nicer. Vehicle was still there and untouched, flight crews leave their vehicles there so we figured it...

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Helpful?
Thank Tonya H
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review

Thank you for taking the time to write a review of your experience at our hotel. I am delighted you have enjoyed your stay and found our staff to be friendly. I have noted the mentioned breakfast items for our Stay and Fly packages; will be making some changes in the near future. Regarding the run down rooms, good news!...

London
Reviewed 8 March 2017

If you are needing a place to stay near the Toronto Airport, I highly recommend this place. It is well taken care of.The rooms are large and clean. Check-in and out is done quickly. Parking is available on the lot. Rates are good so make a reservation.

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Helpful?
1Thank A6848TDdavidp
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review

Thank you very much for the great review. We are ecstatic to know you have loved your stay here; we would love to see you again in the near future.

Reviewed 8 March 2017

Landing in Toronto en route to a funeral,I needed a room for the night and booked this place without doing any research. My mistake. After gathering my luggage, I called the Hotel for a shuttle. I was told it would be a 20 minute wait. I waited over 45 minutes for the Hotel Shuttle and it never arrived. I ended...

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Helpful?
Thank Jaysen P
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review

Thank you for the feedback. We highly appreciate the comments as it gives us a focus on that we need to improve in. Pease accept my sincere apology for not exceeding your expectations. Our renovations for total refurbishment is about to start in couple of weeks. All of the mentioned areas will be improved and have been addressed. I hope...

Cambridge , Ontario
Reviewed 4 March 2017

My husband & I are from Cambridge & spent an enjoyable dinner and evening in Toronto with friends. Your accommodations were perfect for our visit in the city. A very nice hotel; well maintained & spotless; bed & bath linens bright white! Reception representatives were all friendly and efficient; great senior pricing for us old folks! We'll definitely be back.

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Helpful?
1Thank CarolDCampbell
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review

Thank you for giving us a review. We are ecstatic to know you have loved your stay here; we would love to see you again in the near future.

Buffalo, New York
Reviewed 1 March 2017

Nothing to write home about, but this hotel is fine if you need a place to sleep before a trip out of Pearson. We used the Park and Stay deal, which isn't as convenient as it could be because the parking is a couple of miles away and you have to be shuttled there. "Breakfast" was over-stating the case.

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Helpful?
Thank Glzz2
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review

Thank you for the feedback. We highly appreciate the comments as it gives us a focus on that we need to improve in. Thank you again and I hope to see you soon

Reviewed 1 March 2017 via mobile

We stayed here on our way back from Cuba. The shuttle was very fast at getting us to the airport and back from the airport. They were very polite and check in was fast. The room was nice and for what we payed for the room and parking for a week was what you'd pay for one night in a...

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Helpful?
Thank Malorie R
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review

Thank you for taking the time off your day to give us a review we highly appreciate the effort. Thank you once again.

New York City, New York
Reviewed 1 March 2017

Beware..They force you to take off site parking even if they have spaces available. False advertising, long waits for shuttle..Then shuttle company tries to upsell you once you get there..10- 15 minutes from hotel to off site parking, some people were forced to park at Lowes...

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Helpful?
Thank pzkob
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review

Thank you for the feedback. We highly appreciate the comments as it gives us a focus on that we need to improve in. During the high season of Park & Fly, we advertise and sometimes use off site parking. Due to emergency of gas leak in our parking off site we tried to accommodate our guest. No time to inform;...

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04/06/2017 05/06/2017
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Staying in Etobicoke

Neighbourhood Profile
Etobicoke
Etobicoke is a relaxed area along the Humber River. It's saturated with green spaces and conservatories, making it a premier destination for outdoor sports, hiking, and nature walks. Its abundance of parkland and lakes makes it a typical spot for fishing, picnicking, and camping out, especially in warmer months. The peaceful area is also enjoyed by families, who appreciate its boardwalks and sports facilities. Locals enjoy the variety of golfing and country club opportunities, which also provide lessons for golfers of any skill level.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Quality Hotel & Suites Airport East

Address: 2180 Islington Ave, Toronto, Ontario M9P 3P1, Canada
Region: Canada > Ontario > Toronto > Etobicoke
Price Range: £60 - £91 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quality Hotel & Suites Airport East 3*
Number of rooms: 214
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Also Known As:
Quality Hotel And Suites Airport East
Quality Inn Toronto
Quality Hotel Toronto
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Questions & Answers

Here's what travellers have asked, with answers from Quality Hotel & Suites Airport East staff and other travellers.
21 questions
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Questions? Get answers from Quality Hotel & Suites Airport East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“there arent any”
gohabsOntario, 6 May 2017 | Read review
“Book elsewhere!”
468shirleyp, 17 Apr 2017 | Read review
“Good elevators”
R55Wilson, 10 Apr 2017 | Read review
“no 208, better higher floor”
, 2 Apr 2017 | Read review
“if using park and stay package ensure there is space reserved in the car park”
wpiglet, 11 Feb 2017 | Read review
5 of 5
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US$103* /night
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Prices are for 1 room, 2 adults
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