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Shangri-La Hotel Toronto

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Traveller (603)
Room & Suite (686)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
This 202-room luxury hotel is situated in a new 66-storey tower on University Avenue at Adelaide Street. Shangri-La Hotel, Toronto occupies the first 17 floors of this development, which incorporates the historic "Bishops Block"- one of the oldest remaining buildings in Toronto.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Room Service
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Airport Transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Sauna
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Luxury
Business
HOTEL CLASS
Hotel links
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Hotel deals
1,517Reviews
1,193Photos
33Q+A
100Room tips
Traveller rating
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  • 69
  • 25
  • 17
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Popular mentions
The staff was exemplary! The restaurant was a fine dining experience,also my friend booked the spa and thoroughly enjoyed the massage and staff . I sure that the spa is separate but it just shows you how much attention to detail the hotel standards are held.
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Review collected in partnership with this hotel
Response from Ron P, General Manager at Shangri-La Hotel Toronto
Responded 4 days ago
Dear Adventure07475398509, Thank you very much for your kind review of Shangri-La Hotel, Toronto! I am delighted to read your positive feedback regarding your dining experience in our bosk restaurant and service provided by our colleagues. Kindly note that I will pass on your kind words to the Miraj Hammam spa and the entire Shangri-La team as I know they will be very happy to hear your wonderful comments. We look forward to welcoming you back to the Shangri-La Hotel, Toronto in the near future! Kind regards, Ron Pellerine General Manager
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Had a wonderful weekend in the city at the opera. We were treated very good from the moment we arrive till the day we left. Room was very exquisite. Loved the amenities in the room. Very posh. Anyone would be pleased.
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Review collected in partnership with this hotel
Response from Ron P, General Manager at Shangri-La Hotel Toronto
Responded 2 weeks ago
Dear Vacation08686573024, Thank you very much for your kind review and for choosing the Shangri-La Hotel, Toronto for your recent weekend getaway. I am very happy that you enjoyed our guest rooms, amenities and service provided by our colleagues. Please note that I will pass on your wonderful words to the entire team. We look forward to welcoming you back to the Shangri-La Hotel, Toronto in the near future! Kind regards, Ron Pellerine General Manager
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This was the second time in six months our family had stayed at Shangri-La in Toronto. Our return was an indication of how great our first stay was. This one was as good. From being given the same suite that we had booked six months ago, to the polite and efficient staff
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Review collected in partnership with this hotel
Response from Ron P, General Manager at Shangri-La Hotel Toronto
Responded 2 weeks ago
Dear N8176CSmichaelo, Thank you very much for your kind review and for choosing the Shangri-La Hotel, Toronto for a second time. I am absolutely delighted to hear that you and your family had another enjoyable stay with us. Kindly note that I will share your wonderful comments with the rest of the team as I know they will be very happy to hear your feedback. We are very excited to welcome you and your family back during your next visit to Toronto! Kind regards, Ron Pellerine General Manager
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Stayed at the Shangri-La one night while visiting the Boat show. Check in was super easy. We used the valet parking, and found that to be very convenient. Room was spotless, and bed was very comfortable. I asked for extra blankets, and they were in the room when we arrived!
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Response from Ron P, General Manager at Shangri-La Hotel Toronto
Responded 3 weeks ago
Dear Steve L, Thank you for your kind review and for choosing to stay at the Shangri-La Hotel, Toronto during your recent visit. I am delighted to read your positive feedback regarding your check-in experience, valet parking and that you enjoyed our guest rooms. Kindly note that I will be passing on your comments to the entire team. We are greatly looking forward to welcoming you on your next stay with us! Kind regards, Ron Pellerine General Manager
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Great hotel. Great service. Most excellent people. Location near everything you want to see. Tremendous room and they care about you being happy. They could be better with what bars have non-local hockey games but that only matter to real hockey fans.
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Response from Ron P, General Manager at Shangri-La Hotel Toronto
Responded 3 weeks ago
Dear jakesamdad, Thank you for your kind review of Shangri-La Hotel, Toronto! I am very happy you enjoyed our convenient location and service provided by our colleagues. Your feedback is greatly appreciated and please note that I will be passing on your kind words to the entire team as I know they will be delighted to hear your comments. We look forward to welcoming you back soon again! Kind regards, Ron Pellerine General Manager
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All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorShangri-La Hotel Toronto
The Premier Twin Room at the Shangri-La Hotel Toronto
Professional photo exclusively commissioned by TripAdvisorShangri-La Hotel Toronto
The Premier King Room at the Shangri-La Hotel Toronto
Professional photo exclusively commissioned by TripAdvisorShangri-La Hotel Toronto
The Owner’s Suite at the Shangri-La Hotel Toronto
Professional photo exclusively commissioned by TripAdvisorShangri-La Hotel Toronto
The One Bedroom Suite at the Shangri-La Hotel Toronto
Professional photo exclusively commissioned by TripAdvisorShangri-La Hotel Toronto
The Deluxe King Room at the Shangri-La Hotel Toronto
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I can't be sure, but I think it might be a King Koil mattress. They specialize in hotel bedding and are super comfortable.
0 votes
No deposit, paid the full amount up front. Incidentials on check out
1 vote
It would be highly unlikely that they would ask you to also pay for the use of these facilities if you are a quest of the hotel. Enjoy your stay there it is fantastic as are all Shanghai-La sites.
1 vote
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No charge for hotel guests. I believe it is open from 6am to 11pm. Nice compact pool
1 vote
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"Become a Golden Circle member"
"I had a corner room with a view from the tub of the CN Tower."
"The Deluxe One bedroom suites are worth every penny and are 300sqft bigger than the standard one bedroom."
"Premier rooms are nice, especially the corner suites!"
"higher floors give you a better view of Toronto's downtown towers"
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PRICE RANGE
US$390 - US$640 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioTorontoDowntownDowntown WestBay Street CorridorEntertainment DistrictFinancial DistrictOld Toronto
NUMBER OF ROOMS
202
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