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Charlottetown Inn & Conference Center

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238 Grafton St, Charlottetown, Prince Edward Island C1A 1L5 Canada See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3.5 Star accommodation
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Rooms
2 Dec3 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews(643)
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Michel R
Echandens, Switzerland
21
Reviewed 4 Oct 2018via mobile
We expected better service and facilities for the price we paid for the room. Front desk staff were rude on arrival, the toilet not properly cleaned and the mattress was old. We tried to bring this up with the assistant front desk manager this morning but he didn’t seem concerned at all...really do not recommend staying here!
1 Thank Michel R
Response from Wayne C, General Manager at Charlottetown Inn & Conference Center
Responded 4 weeks ago
Thank you for taking the time to share your feedback on your stay here at Charlottetown Inn & Conference Centre. I am sorry that we did not meet all of your expectations. Feedback such as yours helps us to improve as we move forward. I hope you can consider giving us another opportunity in the future. Sincerely, Wayne Cotton, GM
karvin h
Parksville, Canada
7733
Reviewed 30 Sep 2018via mobile
We stayed here because we were going to the Feast and Frolic International Seafood festival two blocks away.
We reserved accommodation prior to arriving. The first room we looked at was two queen beds in the main part on the 2nd floor. We looked out at some equipment through very steamy windows, very dark, the floor very lumpy through the carpet, hallways included. We declined this room and got one queen bed in the building across the street, last room available apparently, Initially it looked ok, but on closer inspection it was grungy and grimy. Luckily I carry disinfectant wipes and I used them up wiping down surfaces. The light switch in the bathroom was filled with brown crud, gross. The room cost $200 on line, we had called 6 weeks ahead to book and was told if we wanted the cheaper rate, book it online. Problem with booking online is once it’s booked you cannot cancel. This was the opposite of what they verbally told us. There isn’t an option of choosing a slightly higher price with cancellation availability. A bit misleading in my opinion. For 200$ for one night we were disappointed, the upside it was near the venue and only for one night. Old and tired hotel, it’s age is showing. The included breakfast was ok, no decaf coffee, just sanka, although there was packages of decaf in the room with a little coffee maker. Large area for seating. I think we would seek different accommodation on returning to Charlottetown. Sorry management, your hotel needs a good cleaning, the staff we encountered were nice.
Thank karvin h
Response from Wayne C, General Manager at Charlottetown Inn & Conference Center
Responded 4 weeks ago
Thank you for taking the time to share your feedback on your stay here at Charlottetown Inn & Conference Centre. I am sorry that we did not meet all of your expectations. Feedback such as yours helps us to improve as we move forward. I hope you can consider giving us another opportunity in the future. Sincerely, Wayne Cotton, GM
peitraveller88
Prince Edward Island, Canada
6320
Reviewed 17 Sep 2018
I have stayed at this location when it was known as MacLauchlan's and when it was a Best Western so I knew what to expect. We checked into a room on the third floor for Shellfish Festival. The room was decent albeit a bit outdated. The bed was comfortable and we did not hear too much activity outside in the halls. Check in was a breeze and the gentleman who was working the check in counter on Saturday afternoon was great (congrats on your engagement again). The air conditioner in the room was great and served its purpose. The room was neat and tidy when we checked in and I did not find any old hairs or dirt like some previous reviews said they did. My only complaint of my whole stay was housekeeping knocking on the door at 9:08AM when check out was not until 11AM. There was also ample parking which was an added bonus. I would stay here again.
Thank peitraveller88
Response from Wayne C, General Manager at Charlottetown Inn & Conference Center
Responded 18 Sep 2018
Thank you for sharing your comments on your stay with us here at Charlottetown Inn & Conference Centre. It is nice to read that we provided the experience you very much deserved. I hope we will see you for future visits to Charlottetown where perhaps we can provide an experience worthy of a higher rating.. Sincerely, Wayne Cotton, GM
BunBre
Halifax, Canada
11228
Reviewed 15 Sep 2018via mobile
I stayed here mid August for one night while in town for business. Check in was quick, the room was clean, free parking, wifi and breakfast. Unfortunately I had a very upset baby in the room next to me and would not stop crying. Thankfully the front desk clerk was able to move me into an new room. Great sleep! Great stay!
Thank BunBre
Response from Wayne C, General Manager at Charlottetown Inn & Conference Center
Responded 18 Sep 2018
Thank you for sharing your comments on your stay with us here at Charlottetown Inn & Conference Centre. It is nice to read that we provided the experience you very much deserved. I am glad we were able to move you a quieter room. I hope we will see you for future visits to Charlottetown. Sincerely, Wayne Cotton, GM
thomaswarrington47
Halifax, Canada
20
Reviewed 9 Sep 2018
The front desk staff were friendly and accommodating . The location was great but that's it for the pro side . Now for the cons . First room musty smell, bed not made very well and not very comfortable . Second room not cleaned all that well ,it needed dusting . Plugs and hookups not very professional .Breakfast was not the best . Not near worth the money we paid . As for as stars go ( 2 )
Thank thomaswarrington47
Response from Wayne C, General Manager at Charlottetown Inn & Conference Center
Responded 10 Sep 2018
Thank you for taking the time to share your feedback on your stay here at Charlottetown Inn & Conference Centre. I am sorry that we did not meet all of your expectations. Feedback such as yours helps us to improve as we move forward. I hope you can consider giving us another opportunity in the future. Sincerely, Wayne Cotton, GM
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About
Description
Charlottetown Inn & Conference Centre is a centrally located Hotel in the heart of historical Charlottetown. We offer over 6,000 square feet of spacious meeting space as well as 143 guest rooms. More Included in your room rate is a free hot breakfast, free parking, free Wi-Fi and free local newspaper. Enjoy a leisurely walk to the many attractions, restaurants and theatres that Charlottetown has to offer. If beaches are what you are looking for, we are within a 30 minute drive to many of PEI beaches. PEI is known as Canada's golf destination and we are centrally located on PEI to allow easy commutes to and from many courses. We offer great rates on extended stay rooms through the winter months. This is beneficial to both students and those closing cottages for the season. Come join our Family on your next visit to the Gentle Island. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Air Conditioning
Babysitting
Banquet Room
Business Centre with Internet Access
Conference Facilities
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Self-Serve Laundry
Wheelchair access
Beachfront
Room Service
Restaurant
Bar/Lounge
Hotel Style
Business
Room types
Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms
Hotel class
Contact Information
Hotel Style
Business
Room types
Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms
Number of rooms
143
Price range
US$81 - US$145 (Based on Average Rates for a Standard Room)
Also Known As
Best Western Charlottetown Hotel Charlottetown
,
Charlottetown Inn & Conference Center Prince Edward Island, Canada
Location
Canada > Prince Edward Island > Charlottetown
Hotel class
Contact Information
Hotel Style
Business
Room types
Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms
Number of rooms
143
Price range
US$81 - US$145 (Based on Average Rates for a Standard Room)
Also Known As
Best Western Charlottetown Hotel Charlottetown
,
Charlottetown Inn & Conference Center Prince Edward Island, Canada
Location
Canada > Prince Edward Island > Charlottetown
Photos
Traveller (81)
Room & Suite (138)
Dining (11)
Amenities (5)
Family and Play Areas (1)
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Questions & Answers
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Derryl and Sall... J
21 May 2018|
Answer
Response from Wayne C | Property representative |
No we do not provide a shuttle to or from the airport. The airport does have many cab companies that have been certified by the airport and provide excellent service.
0
Votes
rob3757
31 October 2017|
AnswerShow all 3 answers
Response from Wayne C | Property representative |
No Restaurant, but an extended hot breakfast that is free with a room night.
1
Vote
dhillca
30 September 2017|
AnswerShow all 3 answers
Response from chrisjhall | Reviewed this property |
I'm afraid I've always had double king beds in the rooms which I have had allocated. No kitchen.
1
Vote
Room Tips
"could not offer one"
aldermar
28 Aug 2018
Read review
"Do not accept first floor rooms...it's the basement and they are awful."
flyingcariboo
8 Aug 2018
Read review
"Look elsewhere"
LavenderRyan
4 Aug 2018
Read review
"Don't stay here"
LaurenP123456
4 Aug 2018
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