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Fairmont Le Chateau Frontenac

PricelineUS$299*
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Certificate of Excellence
GreenLeadersSilver level
06/06/2017 07/06/2017
1 room 2 adults 0 children
US$419*
US$299*
Great Deal
US$407*
US$419*
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Fairmont Le Chateau Frontenac
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4,026 Reviews from our TripAdvisor Community

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There are newer reviews for Fairmont Le Chateau Frontenac
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Showing 3,081: English reviews
Santa Maria, California
Reviewed 1 week ago

Outstanding hotel....elegant and friendly (a rare combination). We had a room with a river view (highly recommend it) and it was spectacular - especially at night with the lights along the shores. Didn't want for anything. Clean, well care for, GREAT BED, quiet, excellent HVAC, excellent staff. Only slight negative was the waiter serving us breakfast was very "reserved" but...

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Helpful?
Thank Bowie07
Patricia C, Front Office Manager at Fairmont Le Chateau Frontenac, responded to this review

Dear Bowie07, It is truly rewarding to read your comments and we are so thrilled you enjoyed your stay. Thank you for selecting Fairmont Le Chateau Frontenac, and we look forward to hosting you once again in the near future. Kind regards, Patricia Carre Front Office Mnager

A TripAdvisor Member
1 review
Reviewed 1 week ago via mobile

Excellent visit and 1st class service. Stayed at Fairmont Le Chateau Frontenac as this was venue for wedding. We enjoyed a great receptiin after rehearsal dinner and a beautiful wedding the next day with a delicious meal and reception afterwards. Rooms for the wedding party were beautifully appointed and a visit to the spa was heavenly.

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Helpful?
Thank A TripAdvisor Member
Patricia C, Front Office Manager at Fairmont Le Chateau Frontenac, responded to this review

Dear Guest, What a delight to read your review. We are so pleased you enjoyed your stay and the wedding here. Thank you for these wonderful comments. We look forward to your next visit. Sincerely, Patricia Carre Front Office Manager

London, United Kingdom
Reviewed 1 week ago via mobile

The Fairmont Le Chateau Frontenac is the iconic picture postcard image we had of Quebec - so why not go there? We were on a tour of the USA and Canada - and having just got married ( not by Elvis ) in Las Vegas, we were looking forward to a few days of Canadian sanity before heading on further...

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Helpful?
1Thank Misterwillz
Patricia C, Front Office Manager at Fairmont Le Chateau Frontenac, responded to this review

Dear Misterwillz Thank you for taking the time to share your comments with us. I was very disappointed to hear about your recent experience at our hotel. I immediately shared your feedback with our operations team in order to facilitate follow-up and fixe the situation quickly. While not the typical service experience, I wanted to extend our sincerest apologies. Thank...

Medicine Hat, Canada
Reviewed 1 week ago via mobile

Our recent business trip to Quebec City was made more memorable by our stay in a Fairmont Gold level room at Chateau Frontenac. The lounge was well equipped and staff were great. FG concierge staff were very friendly and provided many suggestions that helped us enjoy our trip.

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Helpful?
Thank Jason967
Patricia C, Front Office Manager at Fairmont Le Chateau Frontenac, responded to this review

Dear Jason967, Thank you for this review of your recent Chateau Frontenac stay. We are extremely pleased you enjoyed your stay and the great amenities of our Fairmont Gold product. I will share your great feedback with our teams and we hope to have the pleasure of welcoming you again. Best regards, Patricia Carre Front Office Manager

Reviewed 1 week ago

We cut our trip short because we were so unhappy with the hotel. It has a nice view, but I recommend visiting for the view and stay somewhere else. Our bathtub backed up, standing in other peoples' hair is not cool. The carpet in the room was old and dirty/hairy. When we mentioned the tub at checkout, we were ignored....

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Helpful?
Thank JR F
Patricia C, Front Office Manager at Fairmont Le Chateau Frontenac, responded to this review

Dear JR F, Thank you for sharing feedback of your stay. I was disappointed to read that your stay did not meet your expectations and the issues you encountered with your room. I would like the opportunity to follow-up with you directly if you can contact me at patricia.carre@fairmont.com Best Regards, Patricia Carre Front Office Manager

New York City, New York
Reviewed 1 week ago

I booked a King Deluxe Room with a Riverside view, only to check in and find that the view was obstructed by a building. I spoke with the front desk and they told me that the only thing they could do for us was to switch our room to the fairmont room with a slightly better view of the river....

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Helpful?
Thank mailjunky5
Patricia C, Front Office Manager at Fairmont Le Chateau Frontenac, responded to this review

Dear mailjunky5, Thank you for taking the time to post your review on Trip advisor. Our guest feedback is both valued and welcome, and I thank you for taking the time to make us aware of the areas that require improvement. I was most concerned to learn that you were disappointed with your stay with us and I cannot apologize...

Ottawa
Reviewed 2 weeks ago

We recently had the pleasure of staying here and was amazed to see hoards of tourists/visitors taking selfies of themselves in the lobby, their smiles were an indication that they had arrived at the famous chateau! Every encounter with the staff was a pleasant one, but the super stars were the Valets! Always prompt, always helpful offering driving directions and...

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Helpful?
1Thank Pepper4prez
Patricia C, Front Office Manager at Fairmont Le Chateau Frontenac, responded to this review

Dear Pepper4prez, We are delighted you had such a wonderful experience on your recent stay with us. Our teams work hard to make each guest stay special and it is truly rewarding to read your review, we will share your comment with our valet team. We hope to have the pleasure of welcoming you again. Best regards, Patricia Carre Front...

Vancouver
Reviewed 2 weeks ago

Was there for a business convention. From check in to check out, the service was flawless and friendly, and all of it in english. The hotel itself is a piece of history, and is beautiful. All in all, an amazing experience from the architecture, through the excellent food, to the amazing service.

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2Thank DRS8114
Patricia C, Diretcor of Rooms at Fairmont Le Chateau Frontenac, responded to this review

Dear DRS8114, We are delighted you enjoyed your recent stay Thank you for taking time to post a review and we look forward to your next visit. Best regards, Patricia Carre Director of Rooms

Ottawa
Reviewed 2 weeks ago

Not often I write a review about a hotel stay. Just can't say enough about the great and friendly service we experienced at the Chateau Frontenac. It made for a very pleasant stay especially when the weather was not cooperating. Concierge service went out of their way to make sure we were able to have a pleasant experience and enjoy...

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Helpful?
Thank legsonceknown
Patricia C, Director of Rooms at Fairmont Le Chateau Frontenac, responded to this review

Dear legsonceknown, What a delight to read your review. We are so pleased you enjoyed your stay, Thank you for these wonderful comments I will be so happy to share your comments with our concierge team. We look forward to your next visit. Sincerely, Patricia Carré Director of Rooms

Reviewed 2 weeks ago

I have to say this is one of the best hotels I have ever stayed at. The location is great, it is right in the middle of where you want to be. Everyone is very helpful and pleasant to deal with. I would like to acknowledge one particular staff member, Christine at the front desk. Christine helped us upon arrival....

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Helpful?
1Thank Nhdean
Patricia C, Front Office Manager at Fairmont Le Chateau Frontenac, responded to this review

Dear Nhdean, Thank you very much for taking the time to post a review of your recent visit to Fairmont Le Château Frontenac. We are thrilled you enjoyed your Fairmont experience and hope that you will choose us again in a near future. Thank you very much also for pointing to our attention the great customer service your received from...

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06/06/2017 07/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Internet
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Standing high on a bluff overlooking the mighty St. Lawrence River, Fairmont Le Château Frontenac is not merely a hotel located in the heart of Old Québec - it is the heart of it. At Fairmont Le Château Frontenac, guests are guaranteed a memorable and inspiring stay in one of the most beautiful cities in the world with easy walking access to all of the wonderful sites and experiences that Old Québec has to offer. ... more   less 

Additional Information about Fairmont Le Chateau Frontenac

Address: 1 Rue des Carrieres, Quebec City, Quebec G1R 5J5, Canada
Region: Canada > Quebec > Quebec City
Price Range: £178 - £465 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Le Chateau Frontenac 4.5*
Number of rooms: 611
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotwire, Cancelon, Hotels.com, Fairmont Hotels, Cheap Tickets, Priceline, TripOnline SA, getaroom.com, HotelQuickly and Hotel.de so you can book your Fairmont Le Chateau Frontenac reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont Le Chateau Frontenac Hotel Quebec City
Fairmont Hotel Quebec City
Fairmont Quebec City
Quebec City Fairmont
Fairmont Le Chateau Frontenac Quebec/Quebec City
Hotel Style:
#1 Spa Hotel in Quebec City
#3 Green Hotel in Quebec City
#4 Luxury Hotel in Quebec City
#8 Business Hotel in Quebec City
#12 Family Hotel in Quebec City
#18 Romantic Hotel in Quebec City
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Le Chateau Frontenac staff and other travellers.
61 questions
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Questions? Get answers from Fairmont Le Chateau Frontenac staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“There are no "bad" rooms!!!!!!!!!”
JoyceR334, 17 May 2017 | Read review
“Try for a view of the seaway”
bigfred2016, 17 May 2017 | Read review
“Recommend a room with the river view.”
Bowie07, 16 May 2017 | Read review
5 of 5
Priceline
US$299* /night
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Booking.comUS$407
Expedia.comUS$419
AMOMAUS$312
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Prices are for 1 room, 2 adults
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