Athina Palace Resort & Spa
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Athina Palace Resort & Spa

Traveller (4399)
Room & Suite (917)
Zeus Restaurant at the CHC Athina Palace Resort & Spa
Dining (433)

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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.0
#1 of 1 hotels in Mades
4.2 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.1 of 5 bubbles
Value

See why so many travellers make CHC Athina Palace Resort & Spa their hotel of choice when visiting Agia Pelagia. Providing an ideal mix of value, comfort and convenience, it offers a romantic setting with an array of amenities designed for travellers like you.

Guest rooms offer a flat screen TV, a refrigerator, and air conditioning, and Athina Palace Hotel makes getting online easy as free internet access is available.

You can also take advantage of some of the amenities offered by the hotel, including a concierge. In addition, guests can enjoy a pool and free breakfast during their visit. As an added convenience, there is free parking available to guests.

If you like barbeque restaurants, Athina Palace Hotel is conveniently located near Street Food On The Grill.

At CHC Athina Palace Resort & Spa, your comfort and satisfaction come first, and they look forward to welcoming you to Agia Pelagia.

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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Indoor pool
Outdoor pool
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Aerobics
Darts
Entertainment staff
Evening entertainment
Patio
Table tennis
Children's playground
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Makeup services
Manicure
Massage
Pedicure
Salon
Waxing services
Baggage storage
Concierge
Gift shop
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Sofa
Telephone
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Refrigerator
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Mountain view
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Bay View
Languages Spoken
French, Russian, German, Greek
2,858Reviews293Q+A100Room tips

Reviews
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Detailed Reviews
gilljim1234 wrote a review Aug 2022
Canterbury, United Kingdom4 contributions2 helpful votes
4.0 of 5 bubbles
Being in our 60th wedding anniversary year we decided to take our family of nine for a nine day holiday at the Athina Palace Resort and Spa with ages ranging from 11 to ourselves in our eighties. Our initial impression regarding our accommodation was that it warranted a four star rather than a five star rating. However, with my wife and I being in our eighties, we were very pleased to find ourselves situated in a room 274 which was equidistant from the reception /restaurants area and main pool ….. approximately 150 metres from each. With the complex being situated on quite an incline, had we been given a room in the ‘lower properties’ I suspect that it would have been more problematic due to the steps and incline (oldies please note) !
The youngsters in the party of course, housed in lower down accommodation’ didn’t find this a problem at all !!
The reception staff were extremely welcoming and very efficient at all times and many thanks in particular the three female receptionists for all the advice and information you gave to us during our stay.
The restaurant areas produced a good and varied selection of food at all times with the constant renewal of freshly cooked food. Special thanks to Kostas and Luca in the breakfast veranda…….. always amiable with their welcoming smiles and efficient service.

The local coach service to Helrakion which runs from the hotel is certainly worth
consideration for a mere €3 euros each way with good shopping areas and a very good selection of bars and restaurants etc. there. (Approx. a half hour journey).

Agia Pelagia beach is worthy of a trip with a few boutique shops and a good selection of restaurants although the beach is very narrow and consequently rather crowded. The only disadvantage is that taxis seem to have the monopoly and charge €15 per trip for a ten to fifteen minute journey !!

In conclusion, apart from our initial reaction to our room, we all thoroughly enjoyed our nine days at the Athina Palace. The complex itself is very impressive and well maintained with great views and we would like to thank all members of staff for a truly memorable holiday.
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Date of stay: July 2022
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
Room Tip: As above. … if you are ‘getting on a bit’ request a room close to ‘reception’ !
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Theo Savuidakis, Guest Services / Front Office at Athina Palace Resort & Spa
Responded 30 Aug 2022
Dear guests, On behalf of team Athina Palace Resort & Spa, we would like to thank you for choosing our hotel. It's always great to hear what a good job the whole team has done to make you feel welcome and special during your stay. It's always a pleasure to welcome you to our little paradise in Crete and we can't wait to welcome you back here. Best regards from Team Athina Palace, Resort and Spa.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Donnalh84 wrote a review Oct 2021
2 contributions2 helpful votes
4.0 of 5 bubbles
So I will start by saying that the hotel isn’t a 5* however we still thoroughly enjoyed our stay!
The room was light and spacious. Excellent shower! The room was cleaned every day with the added touch of bottled water and sometimes a bottle of wine, I even got a rose on our last day.
The staff are lovely we didn’t have a problem with anyone.
The food was not what I would call great however I am a very fussy eater so that’s on me, hubby always had a full plate and enjoyed the food. I always managed to find something to my taste. The evening meal was always accompanied with water and your choice of wine or beer.
The views are spectacular!
There is a very well priced bus that goes into the city which we used twice.
I didn’t particularly like the use of the plastic cups but I understand why they would use them around the pool area however they could of been bigger.
The pools are lovely, we didn’t use any of them as the weather has not been the best but we have enjoyed sitting around the adult pool reading and relaxing.

All in all we really enjoyed our stay here, don’t let the bad reviews put you off.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
santpedor wrote a review Oct 2021
Barcelona, Spain517 contributions220 helpful votes
4.0 of 5 bubbles
Obviously my opening comment depends on how much you paid for your stay. We got an excellent deal for a week on all inclusive basis with the flight from Barcelona included.
Let me begin with the positives. Very friendly and helpfull staff. A large renovated bedroom with magnificent views ( room 136 ). A good shuttle bus to the rooms some of which are a long way from reception ( we had to walk up 155 steps to the dining room )
The pools are good and not overcrowded.We only drink wine so had no issues as reasonable quality wine was available everywhere.
Now the not so good points .
Despite the room and bathroom being large there is very little storage space for your clothes and the bathroom is rather dark .
We twice requested early wake up calls but didn't get them.
The hotel is not suitable for people with mobilty problems as everywhere you go is either up or down steep slopes.
The food is not very exciting and usually it's cold .
However, despite my complaints I still consider it to be good value.
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Date of stay: October 2021
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mikhailkrv wrote a review Aug 2021
Washington DC, District of Columbia17 contributions12 helpful votes
+1
1.0 of 5 bubbles
Were do I start? Yes, it's located in a beautiful place with nice views and yes, the stuff are nice and trying to help you as much as they can. But... The hotel is terribly maintained. All the pictures you see on their website were taken probably 20 years ago. The room appliances are old and not working properly. Every time we took a shower, the water was leaking, so we had to put towels on the floor to make sure the area around toilet is not flooded. The shower head kept jumping off it's holder and we were hit with that number of time, when taking a shower. (Thanks God it not very heavy and made of cheap plastic material) The door in the bathroom was scratching the floor, so I had to push it very hard every time we needed to open it. There are literally cracks on the walls in the lobby. The beach chares and umbrellas are very old, dirty, and have holes in them. The paint in many places old and coming off. We were really disgusted to see that the plates at the buffet had remanence of the food from previous use stuck to them. The food is absolutely awful. My wife and son could not find anything good to eat. So we ended up eating outside of the hotel (so much for all inclusive) They also charge you 2 euros for bottle of water (the same bottle costs 1 euro at any gas station. again, speaking about all- inclusive). I can go on and on since there are some many issues. Looks like the owners do not invest any money in maintaining the hotel. It's falling apart and in badly need of the repair and upgrade. It was a terrible mistake to select such awful hotel in such beautiful place like Crete.
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Theo Savuidakis, Guest Services / Front Office at Athina Palace Resort & Spa
Responded 28 Aug 2021
Dear Mikhailkrv Thank you for taking the time to provide us with your feedback about your experience . We are disappointed to hear that your stay was not satisfactory and rest assured that we will transfer your concerns to our teams in order to find ways to avoid similar situations in the future. Your comments are so important to us, as they help us daily to improve the guest experience here. We hope that we were able to regain your confidence in our Hotel and hope to see you again soon.
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Rachel M wrote a review Jul 2021
1 contribution4 helpful votes
1.0 of 5 bubbles
Its not a 5 stars hotel, 3 at most.
Room was too simple, no place in the wardrobe so we put our clothes on the floor! Water from the shower filled the bathroom floor everytime we showered and one evening we had no hot water even.
Reception is understaffed, had to wait too long everytime and we often just gave up. Even when we got service at the reception it was poor and not helpfull because the person there had to give service to too many guests at the same time.
there isnt any -do not disturbe sign at the rooms so the cleaning lady just came inside because I didnt respond to fast to her knocking on the door.
Very disappointed, we just want our stay here to be over!
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Date of stay: July 2021
4.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Penny P wrote a review Oct 2022
5 contributions2 helpful votes
3.0 of 5 bubbles
Stayed for a week for our Honeymoon.
Room (Suit) Great view.

Chairs are falling apart on one of the balconies (do not lean back on them or you will fall through)
The curtains fall off when opened.
Coffee pods, but no coffee machine, tea bags & sugar but never got replaced once during the week.

Water and towels changed etc everyday & the cleaners are lovely.

Adults only Pool areas were really nice and the views outstanding. Very quiet.

Food: there was always something to eat, we never went hungry, it was all really nice apart from the last night, when I found something wiggling in my dessert!! Looked like a small grub!

Very remote location, (don’t book if you want anything at all close by, if you have mobility issues or if you’re English) hotels small beach is beautiful, however it’s down a very steep hill as are lots of the rooms. Shuttle bus is handy for the hill, but not like it’s from a 5 star hotel it’s falling apart!

Reception lady is lovely and helpful. The dining staff are are really friendly and helpful.
The owner of the shops is very miserable.

Hotel is all French, we got moved to the hotel from a sister hotel, we wouldn’t of booked ourselves.
Overall we enjoyed our stay, however we wouldn’t come again, as lots of things need improvement.
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Date of stay: September 2022
4.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Wouldn’t recommend if you are English, have mobility issues or if you don’t want a remote location.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mirell V wrote a review Sept 2023
1 contribution
2.0 of 5 bubbles
This is not 5 star hotel. Rooms are very old and everything in the room falling apart. In addition, the rooms are not clean. Beds are not comfy, they are hard as rock. Food selection is poor - almost every day the same food. Food is below the average. We stayed with the baby and the baby's chairs in the restaurant had not been cleaned so we had to clean them before use all the time. In the room we tried to use kettle, it turned electricity off multiple times so hotel staff had to fix it. Also pipe under the bathroom sink was leaking, they had do change it. Otherwise there were amazing views and most of the staff were friendly and hardworking. We arrived late when the dinner was already over, reception offered us sandwiches. Pools are without heat. It is possible to move around the hotel well with a stroller.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sadie S wrote a review Aug 2022
England, United Kingdom3 contributions4 helpful votes
2.0 of 5 bubbles
Just returned for a week at Athina Palace. Firstly, IT IS NOT 5 STAR. Do not book if you want 5 star experience.

The hotel is generally filthy. The pool toilets are unusable. The food areas and pool areas are disgusting.

The food is basic and repetitive and there is very little for kids. The pasta is very popular and tasty but it goes very quickly. They need to have a separate pasta station as well as pancake station at breakfast because you have to wait for ages.

Also, something that really annoyed me at lunch was that the grill and pasta is together. They are the most popular choices so it causes queuing and business instead of a relaxing setting which you would expect for an apparent 5 star.

Another terrible feature is you can only get cold water at dinner. During the day water is again left from old tatty dispensers and the water is warm!!!!

The wine and beer is absolutely awful.

Location and setting is lovely but it let down so badly by the standard of the hotel and food. It needs an massive update and more staff.

There is also absolutely no entertainment apart from 3 tunes played for the mini disco so the kids are bored after and then random entertainment but most evenings absolutely nothing going on.

Unfortunately a very disappointing stay. I wouldn’t recommend and I won’t be returning.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sam B wrote a review Jul 2022
13 contributions
+1
5.0 of 5 bubbles
Stayed here for one week end of June 2022. We would highly recommend, large resort with great main pool + adults only pools.

We read some bad reviews before, but we personally had no issues. On day 2 our A/C stopped working in our room, within 30mins they had arranged a new room for us and sent someone to help with our bags.

Good choice of food & drink, all staff were polite & helpful. Hotel was very clean and tidy throughout.

Our only comment for future guests there is little to do within walking distance of the resort. If you're looking for some bars/restaurants or a beach day a short taxi drive to Lygaria Beach is recommended!
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Date of stay: June 2022
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Book a Sea View room!!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rich H wrote a review Aug 2022
3 contributions1 helpful vote
3.0 of 5 bubbles
So I'm scoring the Athina Palace 3/5 because that's what it is, maybe 3+ with the service level, but no more. I've been lucky enough to travel the world and stay in many 4/5* hotels, this ain't one of them. Where to start..
Accommodation
We were lucky to get a refurbished room, we saw what they looked like before (80's student accomodation) ours was a superior sea view and was clean and new lookimg, but no better than a premier inn room of the 00's before they got those comfortavle beds. The bathroom was a touch better with a good walk in shower.
Service
I'll start by giving praise where it's due, the guys and gals on the bars and in the restaurants were great, really friendly, treated us like family, which is exactly what you get in Greece and the reason we came. The 'Maitre'd's' in the two theme restaurants were a different story, any establishment that starts a meal pointing out the feedback form and passive aggressively suggesting everything should be marked excellent or the maitre'd should be called out personally is just BS, stop this. It's not charming and it doesn't bode well for what follows. The greek night chef needs to step out and eat real Cretian food, we had a night at Bar Vassilis, I suggest they do the same, that was 5 star food. The a la carte meal was better, but again no danger of a Michelin star here.
Here's the kicker, Greek wine ain't that great, but if you don't order a bottle (20 to 30 euro) you get the lower level of service. Buy a crappy bottle and watch them faun over you. Not 5*
Family Friendly
Here's the real kicker and maybe the reason for bad english in the positive reviews... This is the first 'French focussed' hotel I've ever stayed at. If you're not French (I speak French, that doesn't count) you will not get looked after, your kids will not be entertained, included or spoken to. My only daughter was stuck with us for company and entertainment for the week. The front of house staff will also brush you off and do the bare minimum for you, you are second class. Which results in a bunch of arrogant French teens wandering the place like they own it.
Last points
The shuttle is not every 20 minutes I've waited well over 30 several times this week, which results in a crazy stampede. One night they crammed 17 people (including kids) into a 9 person sprinter with the side door tied open and then haired up the hill round hairpin bends, this is a horrible accident waiting to happen. So many little kids dragged up and down that hill in crazy heat because people gave up waiting.
I'm told this will all change next year, but watch the reviews before booking, this is a hotel in need of serious upgrading, or star removal before coming again. That said we got what we paid for, so this is merely my feedback as to what could be improved. Oh and the wifi sucks, but it's a big site on an island...
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ewa S wrote a tip 18 May
26 contributions
3.0 of 5 bubbles
"25km to Heriaklion and 2.5h drive to Chania"
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Sol abigail R wrote a tip Sept 2023
5 contributions
4.0 of 5 bubbles
"The hotel have shows but they only speak french, the place is quite big so maybe it’s not recommended for people with walking problems"
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Carl S wrote a tip Aug 2023
Sheffield, United Kingdom45 contributions19 helpful votes
1.0 of 5 bubbles
"Don`t go"
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nicole b wrote a tip Aug 2023
Scotland, United Kingdom3 contributions
1.0 of 5 bubbles
"Don’t come here."
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Lezli H wrote a tip Aug 2023
14 contributions
3.0 of 5 bubbles
"Try to get a room that is near one of the roads. Not great if you have small children. If you can’t do stairs this isn’t for you."
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PRICE RANGE
£129 - £373 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
club marmara athina palace hotel agia pelagia, athina palace agia pelagia
LOCATION
GreeceCreteHeraklion PrefectureMades
NUMBER OF ROOMS
358
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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ATHINA PALACE RESORT & SPA - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Athina Palace Resort & Spa
Which popular attractions are close to Athina Palace Resort & Spa?
Nearby attractions include Senses Club (4.8 miles), Nefeli Bar (1.3 miles), and Ligaria Beach (0.6 miles).
What are some of the property amenities at Athina Palace Resort & Spa?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
Which room amenities are available at Athina Palace Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Athina Palace Resort & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Athina Palace Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Athina Palace Resort & Spa?
Conveniently located restaurants include Taverna Bar Vasilis, Bravo Seafood Restaurant, and Mythos taverna.
Are there opportunities to exercise at Athina Palace Resort & Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Athina Palace Resort & Spa have airport transportation?
Yes, Athina Palace Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Athina Palace Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Athina Palace Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Athina Palace Resort & Spa?
The staff speaks multiple languages, including French, German, Russian, and Greek.