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Hilton London Stansted Airport

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Hilton London Stansted Airport
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2,080 Reviews from our TripAdvisor Community

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Showing 1,887: English reviews
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Biggleswade, United Kingdom
Reviewed 3 days ago NEW

Very comfortble night . We booked here to rest before our very early morning flight and we were very happy with the stay . The evening meal in the restaurant was very good as was the coffee that followed . We would highly recommend this as a way of having a stress free start to a trip and will look...

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Thank jimbojet12
Newcastle upon Tyne, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 21 February 2017

Excellent stay again very friendly staff especially at reception. Excellent check in and out, by two very pleasant staff. I have been here several times and find the hotel great. Breakfast was great, good selection well looked after by waitress and the chef. The rooms are a good size and clean, but looking old and tired, they could do with...

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1Thank Neil f
About Hotel's Favourite Review
StanstedManager, General Manager at Hilton London Stansted Airport, responded to this review

Dear Neil F, Thank you for your review. I was delighted to read you enjoyed your stay with us at the hotel and you found the reception staff very pleasant. We look forward to welcoming you back to the hotel in the future. Yours sincerely Robert Watts Hotel Manager Robert.watts@hiltonstansted.com

St Ives, United Kingdom
Reviewed 3 days ago NEW

The service (help unloading cases) efficient checking-in and parking arrangements all carried out efficiently and courteously. The evening meal was delicious and the service everything you would wish.

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Helpful?
Thank Michael L
StanstedManager, General Manager at Hilton London Stansted Airport, responded to this review

Dear Michael L, Thank you for your review I was pleased to read that you were extremely satisfied with your stay at the Hilton London Stansted Airport and that you found the evening meal delicious. We look forward to welcoming you back to the hotel in the future. Yours sincerely Paul Muscroft General Manager Paul.muscroft@hiltonstansted.com

Earls Barton, United Kingdom
Reviewed 6 days ago NEW

The staff went out of there way to help with a holiday suprize for a dear friend . Helped with room allocation change for rooms near each other , parking for holiday stay , boarding card printouts , helping with other guests who were coming to suprize my friend .Friendly happy staff .

Review collected in partnership with Hilton Hotels & Resorts
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Thank K9335VFlindam
StanstedManager, Manager at Hilton London Stansted Airport, responded to this review

Dear K9335VFlindam, Thank you for your review. I was pleased to read that you were extremely satisfied with your stay at the Hilton London Stansted Airport and that you found staff friendly and happy. We look forward to welcoming you back to the hotel in the future. Yours sincerely Luba Prebble Operations Manager luba.prebble@hiltonstansted.com

Derby, United Kingdom
Reviewed 6 days ago NEWvia mobile

Stayed at the Hilton for ski trip so included parking too. Easy to find and parking on site so no one messing with your car whilst you are away!! Had dinner in the restaurant and food was good. Didn't bother with breakfast as we left really early. Transfer to airport quick and efficient. No problem at all. Would use again.

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Helpful?
Thank blodwin52
StanstedManager, Manager at Hilton London Stansted Airport, responded to this review

Dear blodwin52, Thank you for your review. I was pleased to read that you were extremely satisfied with your stay at the Hilton London Stansted Airport and that you enjoyed the food in the restaurant. We look forward to welcoming you back to the hotel in the future. Yours sincerely Luba Prebble Operations Manager luba.prebble@hiltonstansted.com

Norfolk, United Kingdom
Reviewed 1 week ago NEW

Very clean, tidy and comfortable rooms. Good value for money. Easy reasonably priced parking for Stansted airport holidays. makes good start to your holiday experience. Would recommend park and stay here.

Review collected in partnership with Hilton Hotels & Resorts
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Thank blackmur2017
StanstedManager, Manager at Hilton London Stansted Airport, responded to this review

Dear blackmur2017, Thank you for your review. I was pleased to read that you were extremely satisfied with your stay at the Hilton London Stansted Airport. We look forward to welcoming you back to the hotel in the future. Yours sincerely Luba Prebble Operations Manager luba.prebble@hiltonstansted.com

Newcastle
Reviewed 1 week ago via mobile

Stayed one night. Hotel easy to find and signposted, though it is not on the airport, they do gave a courtesy bus. Plentiful secure parking to the front. The entrance lobby, looks fresh and inviting. I am sure this area has been revamped since my last visit several years ago but after that it is pretty much down hill. The...

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Thank TandWtraveller
StanstedManager, General Manager at Hilton London Stansted Airport, responded to this review

Dear TandWtraveller, Thank you for your review. I was concerned to read that you found your room to be tired. All guest rooms are currently undergoing refurbishment in line with our re-branding from Hilton to a Novotel as of 27th June. However please accept my sincere apologies for any discomfort you may have experienced during your stay. On a positive,...

Reviewed 1 week ago via mobile

With an early morning outbound flight and a late return flight, we decided to make use of a hotel and parking deal as it was cheaper than parking at Stansted. The hotel is very convenient in location and the shuttle bus (£3 per person, per trip) takes you to the terminal gate in 10mins. However, the bed was so uncomfortable...

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Thank Piankoos
StanstedManager, General Manager at Hilton London Stansted Airport, responded to this review

Dear Piankoos, Thank you for your review. Please be assured that your feedback regarding the bed in your room being uncomfortable has been discussed with the head housekeeper in order for this to be inspected and if necessary replaced. I would like to apologise for the discomfort that this caused to your stay. On a positive, I am pleased to...

Lincolnshire, United Kingdom
Reviewed 1 week ago

We booked this hotel so we could sleep before an early flight, but we got very little sleep due to an extremely creaky bed frame and a decrepit mattress. I arose with extreme acute low back pain which I did not have the night before, which ruined our trip away and is still causing me pain 1 week later despite...

Review collected in partnership with Hilton Hotels & Resorts
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Thank DurhamSkychick1
StanstedManager, Manager at Hilton London Stansted Airport, responded to this review

Dear DurhamSkychick1, Thank you for your review I was concerned to read that the menu on the website was not the one available in the restaurant, this is being investigated. Your feedback regarding the vegetarian options and the pizza & garlic bread have been discussed with the Food and Beverage Manager and the Head Chef and corrective training has taken...

Winchester, United Kingdom
Reviewed 2 weeks ago via mobile

Outdated and tired. Wanted a relaxing night before an early flight. First room had broken air con and was pumping out heat. TV blurred and rubbish quality, the bed was unbearable. The slightest movement and it would rattle and squeak - wooden board behind loose. Told reception who then after 10 minutes of faff moved us. Same heating problem and...

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Helpful?
Thank 568SBird
StanstedManager, General Manager at Hilton London Stansted Airport, responded to this review

Dear 568SBird, Thank you for your review. I was concerned to read that you found your room to be outdated. All guest rooms are currently undergoing refurbishment in line with our re-branding from Hilton to a Novotel as of 27th June. However please accept my sincere apologies for any discomfort you may have experienced during your stay. Please be assured...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Stansted Airport staff and other travellers.
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Questions? Get answers from Hilton London Stansted Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“check the timings of the transfer to airport bus as it does not run 24hrs like some”
jimbojet12, 27 Apr 2017 | Read review
“ask for a room away from the current building works to ensure a lay in if required.”
GriJohn, 27 Mar 2017 | Read review
“check lightbulbs before bellboy leaves.”
Peanut55, 18 Mar 2017 | Read review
“ground floor near reception means less walking with cases”
dickyd2015, 31 Jan 2017 | Read review
“You can get deluxe rooms if you are honors member to use money and reward.you can get a room for £31 + 8000 points.”
MJaveed, 16 Jan 2017 | Read review
5 of 5