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Dunston Hall

Traveller (777)
Room & Suite (235)
Dining (41)

About

Location
Cleanliness
Service
Value
Property amenities
Free Parking
Room Service
Pool
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Golf course
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Pets Allowed ( Dog / Pet Friendly )
Sauna
Wheelchair access
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Room features
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Great View
HOTEL CLASS
3,210Reviews
816Photos
32Q+A
100Room tips
Traveller rating
  • 1,068
  • 874
  • 657
  • 369
  • 242
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  • English
Popular mentions
Set in a noisy bar with mediocre service, the amount charged for an afternoon tea could only be described as a rip off. Minimum £20 per person for 8 sandwiches, 4 inches long and 1 inch wide, 8 small cakes and 2 scones. If you're thinking of going there for their afternoon tea
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Response from Andrew_Blyth, General Manager at Dunston Hall
Responded 3 days ago
Thank you Connector788741 for your review following your visit to the hotel. I was extremely disappointed to read your comments about our afternoon tea offering but please be assured I will be discussing your feedback with my Bars Manager and Executive Chef so the points you raised can be addressed and the necessary training implemented. I hope we have the opportunity to welcome you back. Kind regards Andrew Blyth General Manager
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Yesterday (17th, Feb)..my wife and I stayed at Dunston for the night to celebrate my Birthday,What a let down....I was really looking forward to the Carvery which was advertised on their website,but it had been taken off the menue, The alternatives were terrible in our opinion,
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Response from Andrew_Blyth, General Manager at Dunston Hall
Responded 3 days ago
Thank you Robert S for your review following your visit to the hotel. Please accept my sincere apologies for the problems you and your wife experienced during your stay with us. I can assure you I will be speaking to my Executive Chef and his team so the points you raised can be addressed and the necessary training implemented in order to prevent a reoccurrence in the future. I hope we have the opportunity to welcome you back. Kind regards Andrew Blyth General Manager
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Paid £217 for bed breakfast and evening meal, in the afternoon went to the bar and had a couple of beers, found a couple of seats with a table,but the table had tea pots and cups on, these items was not removed for over 90 minutes. The evening meal was good and enjoyable. The
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Response from Andrew_Blyth, General Manager at Dunston Hall
Responded 3 days ago
Thank you johnrobw for your review following your visit to the hotel. Please accept my sincere apologies for the noise problems you encountered during your stay with us. Please be assured your comments will be discussed with my Reception Manager so the points you raised can be addressed and the necessary training implemented with the individual receptionist. I hope we have the opportunity to welcome you back. Kind regards Andrew Blyth General Manager
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We’ve stayed here many, many times before but sadly this visit has been disappointing. We always look forward to the excellent carvery but they have stopped serving this on a Sunday evening! The Sunday restaurant menu is very limited and now with the changes we exceeded our
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Response from Andrew_Blyth, General Manager at Dunston Hall
Responded 4 days ago
Thank you Wendy S for your review following your visit to the hotel. I was extremely disappointed to read your comments but please be assured they will be discussed with my Management Team so the points you raised can be addressed. Customer feedback is very important as it enables us to continually assess and improve the standard of service and facilities we offer our guests. I hope we have the opportunity to welcome you back. Kind regards Andrew Blyth General Manager
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Lovely building, easy to get lost. However, our room was small, and the walls were so thin I could hear next door talking......Most annoying, plus the bed was lumpy. The facilties were poor too, the swimming pool was more a bath, far too small....
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Response from Andrew_Blyth, General Manager at Dunston Hall
Responded 4 days ago
Thank you LIghtPacker741023 for your review following your visit to us. It was disappointing to read your comments especially as you were staying with us for a surprise family get together but hope we have the opportunity to welcome you back. Kind regards Andrew Blyth General Manager
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Deluxe bedroom
Photo provided by managementDunston Hall
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Thank you MumOf3NowNanny for your message. I can confirm that our breakfast offering will be hot and the chefs will make scrambled eggs to your requirements. Your husband and his friend will be able to hire clubs. Please contact the Golf Club direct on 01508 473887 to arrange this. If you and your friend would like to book a treatment in our Lilac Room please contact them directly. They are run as a separate concern to the hotel and unfortunately I am unable to share a link on this reply. Unfortunately the Brasserie Restaurant doesn't serve a Carvery offering on a Saturday however we do on a Sunday from 12.30pm to 2.30pm. If you could contact our Reservations department direct on 01508 473876 they will be able to advise you of the room you have booked. I hope the above answers your questions and we look forward to welcoming you and your friends to Dunston. Kind regards Andrew General Manager
1 vote
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Thank you spacey83 for your question. If you could contact our Brasserie Restaurant on 01508 473830 they will be able to give you all the information you require. Kind regards Andrew General Manager
0 votes
Thank you Jenny C for you question. I would advise you to book for our Brasserie Restaurant on Friday and Saturday evenings. Please call the Restaurant direct on 01508 473830. I can confirm that drinks are served to the table. We look forward to welcoming you to Dunston. Kind regards Andrew General Manager
1 vote
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"Don't bother"
"even the basic double is very comfortable"
"Most rooms have been refurbished apparently. We had one on the ground floor by the treatment rooms"
"4 poster bedrooms are very nice."
"Room 343 and 341 are lovely"
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PRICE RANGE
US$113 - US$223 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dunston hall de vere hotel norwichde vere dunston hall norwichdunston hall norwichdunston hall hotelde vere dunston hall hotel
FORMERLY KNOWN AS
De Vere Dunston Hall
LOCATION
United KingdomEnglandEast AngliaNorwichStoke Holy Cross
NUMBER OF ROOMS
166
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