Derwent Manor Boutique Hotel
Allensford Bank, Allensford DH8 9BB England
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About
#1 of 1 hotels in Allensford
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Travellers' Choice
Beautifully set in twenty acres of Northumberland countryside and overlooking the Derwent Valley, Derwent Manor offers the warmest of welcomes. With its country house ambiance, elegant decor and professional team, this is the ideal venue for business and leisure guests alike. Derwent Manor boasts 48 spacious en-suite bedrooms , doubles, double x doubles and suites many with stunning views over the Northumberland countryside.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Electric vehicle charging station
Parking
Wifi
Pool with view
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Non-smoking hotel
Outdoor furniture
Picnic area
Sun terrace
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Desk
Housekeeping
Interconnected rooms available
Room service
Flatscreen TV
Radio
Bath / shower
Safe
Seating area
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
iPod docking station
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Polish
Location
Allensford Bank, Allensford DH8 9BB England
Getting there
Car HireSee all Allensford car hire
886Reviews7Q+A93Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Have stayed at this hotel many times but sadly this experience was far from the best. Bathroom freezing with ice cold towel rail and no hot water in the shower. Reported to reception who apologised and said maintenance would sort the following day. Returning to the hotel after being out all day was told it was all sorted. It wasn’t bathroom still freezing so we moved room. Subsequent room had really poor WiFi and coffee machine didn’t work. All food including breakfast and dinner was very poor, with little taste and quality lacking in favour of quantity. Such a shame as this hotel used to be so good. Sadly no more . Hope it gets back to a good standard as guests won’t tolerate this shoddy service.
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Date of stay: December 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Keith Donkin, Other at Derwent Manor Boutique Hotel
Responded yesterday
Dear Valued Guest Thank you for taking the time to review your recent stay with us, I was very sorry to read that you did not enjoy your stay on this occasion. I have passed all of your comments to our relevant heads of department. We have had an unexpected issue with our biomass boiler which has now been rectified and I apologies that this impacted on your stay. We hope that you would afford us the chance to stay with us again in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Second time visiting this fabulous hotel, this time with family for our son’s 40th birthday. We all had a fantastic time. Everyone agreed that the Sunday lunch is the best we’ve ever had. Lovely, friendly staff. Will definitely return as soon as possible.
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Keith Donkin, Other at Derwent Manor Boutique Hotel
Responded yesterday
Dear Guest Thank you for taking the time review you recent stay with us, I was delighted that you had an fantatsic time for your sons 40th Birthday. We look forwrad to welcoming you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Have wanted to visit the Derwent Manor for a long time and was delighted to discover they had cottages, so booked one for a week in November. What an utter disappointment it turned out to be. So much so, that we left after 3 nights. So, what went wrong? Well let's start with their heating system. Totally inadequate, inefficient and kept breaking down. The row of fan heaters behind reception should have given us a hint on arrival! After notifying them, we were given 2 oil radiators for the living area and there was a fan heater in the wardrobe we used for the bedroom. We were later told by a staff member that the heating issue has been ongoing for several months. The straw that broke the camels back, and initiated our early departure, was on the morning of day 3 there was no hot water. Again, apologies all round, but by this time we'd had enough. Along with the above issues, we were not impressed with this recently (within the past month we were told) refurbished cottage. The kitchen window had no blind, despite fittings being in place, so no privacy, especially when dark. Obviously it had not occurred to anyone to fit one. We asked about it, and were told one would be ordered, but may not be here by time we were due to leave. The lighting was "boutique" ie: totally useless and inadequate. In the living area we had a huge table, over which hung a piece of driftwood with bare bulbs hanging from it. Not only was it dangerous (I cracked my head on the end of it) but sitting at table with lights on, they were directly in your eyeline. The whole contraption needs to be at least 6 inches higher. The other lamp in living area had leaf like fronds attached, one of which I found in the cupboard below. After nearly taking my eye out on one of the other 3, I understood why, so they also were removed and put in the cupboard for the duration of our stay. This part of the living area housed the only usable mirror in the cottage with a nearby socket so I could dry my hair and see what I was doing, hence the need to use it. (Neither of the 2 bedrooms had a mirror.)As I said, Boutique. The other requisite of boutique seemed to be the need for as much black paint to be used as possible, also not helping with the lighting. I will also add that both bedrooms had wardrobes that are not deep enough to accommodate standard size hangers without them being at an angle. Back to the living area: A state of the art TV. You could only watch catch up on it as Live broadcasts just scrambled. The door into the accommodation had a gap below it, that you would not accept in your own house. Any heat just flew out, and cold raced in. In the bathroom, there is a towel rail that has obviously never worked, so that room was particularly cold, and a leaking shower. If this cottage really has been refurbished, then I suggest the owner ask for a refund. You would most definitely not accept this if it were your own property. I would also change the interior design company. I also strongly suggest that the owner actually stays in the cottage for a couple of nights to experience the shortcomings for themselves before replying to this review. I have given 2 star rating because the bed was very comfortable and the food in both restaurants was excellent and reasonably priced. …
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Date of stay: November 2023Trip type: Travelled as a couple
Location
Service
Room Tip: Avoid anything that says Boutique. It usually means overpriced and impractical.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Keith Donkin, Other at Derwent Manor Boutique Hotel
Responded yesterday
Dear Guest Thank you for taking the time to review your recent stay with ourselves in one of our newly renovated boutique cottages, I was very sorry that you encountered Intermitted heating issues, this was due to a fault with our biomass boiler and was totally out of our control and as it was particulalry cold outside this impacted even more on your comfort, for which I apologise for. I was very sorry to learn that you did not like the style of the cottage and its decor. Your valued feedback will be used to help us improve our product for all of our future guests.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From the min. we arrived till we checked out our stay was FANTASTIC. The room the meals the service the staff they were always smiling, helpful, nothing was to much trouble. We had a FANTASTIC weekend so we have booked up again. Special thanks to Joanne Debbie (reception) Beth responsible for in house design (outstanding) Su (restaurant Manager) and Kieron a top star many thanks
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: From the min. we arrived till checkout our stay was FANTASTIC. The room, staff, meals, service...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Spa is in need of huge overhaul. Each night something wasn't working. Pool is tiny so when it's busy in the day it is like sardines in the pool and therefore unable to swim. Mens changing room was untidy. Lockers were in disrepair and there seemed to be only 4 with keys.
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Review collected in partnership with Best Western
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I thought i would have a little break away from all the Halloween events so booked this hotel for one night for myself and my wife. I booked direct as i found it slightly cheaper than hotels.com. Hotel looked nice from the pictures and decided to book their standard room. Romm was very nice massive bed and bath shower combo was very good. We had a few drinks in their bar which was massive but very nice - great touch re free pool - only a depoist for the balls taken and given back. We ate that night in the Prego restaurant - nice food. Breakfast again was nice the following morning. Overall an excellent stay
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Review collected in partnership with Best Western
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I stayed at the beginning of the month and had a lovely experience with a young girl named Freya she helped us with are bags and went above and beyond with her service she was fantastic she was welcoming and chatty we returned today for a meal we were informed she had been let go. This is extremely disappointing as she was so enthusiastic about her job and seemed to bring a family feel to the hotel
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
A wonderfully friendly hotel with all the comfort you would expect at home. The choice of food in the bar was very good indeed, as was the choice of drinks. My colleague asked if he could watch a live football game and the bar staff changed the channel so he, and others, could see the match. Breakfast was also extremely good - You have to go a long way to find freshly cooked eggs!
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Review collected in partnership with Best Western
Date of stay: October 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
We came from the US to visit the UK and we saw this hotel and decided to stay in it. This hotel is just magnificent. It feels like a relaxed amusement park to spend time with family and friends. From the rooms to the location to the food and drinks! The rooms are so clean and look very luxurious. We are really glad we stayed here and looking forward to visiting the next time we come to the UK ❤️
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Stayed a few nights whilst visiting local attractions. Good breakfast and plenty to choose in the meals in the restaurant and bar. Quality of room is good, and décor in hotel fresh and tasteful. Well maintained.
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Review collected in partnership with Best Western
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
PRICE RANGE
US$120 - US$193 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western derwent manor hotel allensford, best western northumberland, best western hotel northumberland
LOCATION
United KingdomEnglandNorthumberlandAllensford
NUMBER OF ROOMS
60
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Claim Your ListingDERWENT MANOR BOUTIQUE HOTEL - Updated 2023 (Allensford)
Frequently Asked Questions about Derwent Manor Boutique Hotel
Which popular attractions are close to Derwent Manor Boutique Hotel?
Nearby attractions include Derwent Reservoir (3.2 miles), The Grey Horse (2.3 miles), and Clart About Sensory Cafe (2.6 miles).
What are some of the property amenities at Derwent Manor Boutique Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Derwent Manor Boutique Hotel?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Derwent Manor Boutique Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Derwent Manor Boutique Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Derwent Manor Boutique Hotel?
Conveniently located restaurants include Knitsley Farm Shop and Granary Cafe, The Manor House Inn, and Santonios.
Are there opportunities to exercise at Derwent Manor Boutique Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Derwent Manor Boutique Hotel located near the city centre?
Yes, it is 0.4 miles away from the centre of Allensford.
Are any cleaning services offered at Derwent Manor Boutique Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Derwent Manor Boutique Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Derwent Manor Boutique Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.