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Hacienda San Jose, a Luxury Collection Hotel

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231 Reviews from our TripAdvisor Community

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Showing 157: English reviews
Los Angeles, California
Reviewed 5 days ago NEW

I spent one night here at the tail-end of a two-week vacation to the Yucatan. I must return! It is a beautiful former hacienda, with fantastic rooms, lush grounds, refreshing pool and fantastic staff. The on-site restaurant is excellent -- had the best panuchos with cochinita pibil I've ever tasted -- and the ambience of the whole place is relaxed...

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Helpful?
Thank Eduardo2626
Management response:

Dear Eduardo. Thanks alot for choosing Hacienda San Jose during your holiday around of yucatan peninsula. We are pleased with your kind comments, especially in your mention about our panuchos with cochinita pibil, i must to say, the panuchos are a traditional meal and that our visitants enjoys and recommends our restaruant and our service means to much for us....

Reviewed 1 November 2016 via mobile

We managed to get quite lost driving to this wonderfully mysterious colonial hacienda near Merida in the Yucatan. However, it was well worth it! Every aspect and vista of this beautifully restored and well kempt hacienda is breathtaking. The local staff are extremely courteous and charming, our room(s) was simple, attractive and comfortable, the spa was sensational and blissfully quiet,...

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Helpful?
1Thank 16R25D
Management response:

Thank you for choosing Hacienda Sn Jose during your hollidays in Yucatan peninsula. I deeply apologize for the inconvinient on the way. i'm glad to hear your kind comments about your experiences in the facilities of the Hacienda. Please let me know if you think in visit us again, it will be a pleasure assist you but a different house...

Copenhagen, Denmark
Reviewed 28 October 2016 via mobile

Staying 2 night with family As with everything it all depends on expectations. Being a 5 star hotel at usd 460 a night I expected a bit. First impressions: - not well maintained - service very slow compared to Mexican standards. Waiters are nice though - limited selection of tequila and beer - food was whatever - the spa is...

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Helpful?
Thank AndySims
Management response:

Dear Adam Sims Thank you for choosing Hacienda San Jose during your visit to the Peninsula. First I want to apologize for the inconvenient met during your visit; we have taken note and will present this to the board in order to take on the best solution to this point of opportunity. Thank you for your kind comments, please let...

Reviewed 3 September 2016 via mobile

I am right now Staying at the hacienda San Jose and I must say I am completely Impressed by the professionel and friendly staff, amazing rooms and sensational Nature Experience. The massages are not from this world- a once in a lifetime Experience... The food is excelent and even the Cocktails are well balanced and experimental. Well done! Keep up...

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Helpful?
Thank Arnd H
Management response:

Thank you for choosing Hacienda San Jose during your visit to Yucatan. is it great read your comments and know that you enjoyed a great time in our house Hacienda Sn Jose. it will be a pleasure to assist you in the future to make of your visit a memorable experience. Your sincerely Marvin Robles Guest Relations

Chesapeake Beach, Maryland
Reviewed 28 August 2016

We completely loved the three nights spent at Hacienda San Jose. The rooms are generous with high ceilings, hammocks, huge bathrooms and an outdoor tub. The grounds are stunning. The jungle landscape is obviously well maintained yet it feels so natural. The remnants of the sisal plantation add charm and a sense of history. Our teens spent time wandering the...

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Helpful?
Thank Amy F
Management response:

Dear Amy Thank you for choosing Hacienda Sn Jose during your visit Yucatan peninsula. We are glad to know, that you enjoyed your staying in our house Hacienda Sn Jose and we hope that you carry on to home the best memories of us. Please let us to know if you and your family come back to visit our house....

Reviewed 12 July 2016 via mobile

My husband and I stayed for three nights as part of our honeymoon and this has been the highlight so far. The hotel is extremely remote and the website directions aren't great so we used our iPhone gps. It is beautifully authentic with staff that couldn't do more for you. The staff have been there for 5-10 years and are...

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Helpful?
Thank Amy T
Management response:

Dear Amy T. We are glad to know that you enjoyed your stay during your visit in yucatan peninsula. I want to apologize for the inconvinient for our hard location. On another hand we houp that you carry on to home the best experiencies. Please let us to know if you come back to visit us. Kind regard. Marvin Robles...

A TripAdvisor Member
Level Contributor
5 reviews
4 hotel reviews
2 helpful votes
Reviewed 24 April 2016 via mobile

Exceptional place for those who love authentic hotels. Hotel is very quiet and a relaxing place. Very comfortable rooms. Excellent food. pool is amazing. The staff is great. However it is a bit far from main touristic attractions nearby...

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1Thank A TripAdvisor Member
calgary
Reviewed 17 April 2016 via mobile

We moved here after our Havienda Temazon fiasco. Great choice. Great service beyond our means, good food quiet almost too quiet. Couples massage was great, pool great. The grounds where great to wonder around. Only 15 rooms and only 5 in use while our visit and half from Temazon move. If u want peace and quiet or a romantic few...

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Helpful?
1Thank murphy32
Management response:

Thank you for choosing Hacienda Sn Jose during your visit Yucatan peninsula. We are glad to know, that you enjoyed your staying in our house Hacienda Sn Jose and we hope that you carry on to home the best memories of us. I want to apologize for the inconvenient during your visit in Temozon, we have taken note and will...

Halifax, Canada
Reviewed 3 April 2016

If you can't afford the megabucks to stay here, do yourself a favor and visit. Walk the grounds, eat at the restaurant or have a drink. Pleasant beyond your imagination and the hired help are courteous, friendly and helpful. Not to be missed!

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Helpful?
Thank Ixil
Arturo P, Guest Relations Manager at Hacienda San Jose, a Luxury Collection Hotel, responded to this review

Dear Ixil, Thank you for your kind comments, we are glad that you have had a great time at Hacienda San Jose! Please let us know if you will be back to the Yucatan, we will be thrilled to assist you planning a memorable experience. Best regards, Arturo Ponce, Guest Relations

New York City, New York
Reviewed 22 March 2016

Grounds are absolutely spectacular! Relax and slow down here, it's beautiful -- the foliage is lush, dense and the upkeep is just fantastic. On the flip side, the service could be improved. Dining staff is very friendly, but very slow. Same goes for ordering food to the pool... slow. The menus cater more to tourists and misses opportunity to feature...

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Helpful?
Thank Megan_MT2013
Arturo P, Guest Relations Manager at Hacienda San Jose, a Luxury Collection Hotel, responded to this review

Dear Megan_MT2013, Thank you for having chosen Hacienda San Jose as your stay during the holidays. Sna Jose is indeed an oasis in the Mayan Jungle than should not be missed. I apologieze for the inconvinience met at the restaurant, I will eb apssing this information to F&B Manager so we can improve this area for which I am sure...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Concierge
  • Airport Transportation
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Hacienda San Jose is an emblematic building erected in the 18th century that, even after undergoing restoration, preserves the pastel blues of its facade, its decoration, and the murals in the chapel. Located just a 45 minute drive from Mérida’s International Airport, this place is perfect as a starting off point to visit other sceneries such as the Balancanche caves, Izamal or the mythical Pyramids of Chichén Itzá. Lavender blue colors are all around the corners of Hacienda San Jose. Its 15 rooms and suites, spread around a colonial patio with captivating ambience, will take you back in time to the past but with the amenities of this century. The former vegetables garden of the old residence is currently a site for a fantastic pool and Jacuzzi that, along with the surrounding Mayan palapas, present guests with a unique life experience. ... more   less 

Additional Information about Hacienda San Jose, a Luxury Collection Hotel

Address: Km 30 Carretera Tixkokob-Tekanto, Tixkokob 97470, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Tixkokob
Price Range: £165 - £375 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hacienda San Jose, a Luxury Collection Hotel 5*
Number of rooms: 15
Reservation Options:
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Also Known As:
Hacienda San Jose, a Luxury Collection Hotel Mexico/Yucatan - Tixkokob
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda San Jose, a Luxury Collection Hotel staff and other travellers.
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Questions? Get answers from Hacienda San Jose, a Luxury Collection Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can, upgrade to a larger room with the outside bathtub and patio. So well-worth it!”
 of 5 bubbles Eduardo2626, 1 Dec 2016 | Read review
“If you want a jacuzzi in the garden go for a suite”
 of 5 bubbles rosiedives, 13 Mar 2016 | Read review
“A little tough to find if driving on your own. Print out a proper Google map to navigate to this secluded jungle hotel.”
 of 5 bubbles 735LauraB, 22 Feb 2016 | Read review
“Mayan Villa”
 of 5 bubbles 61_IslandHopper, 1 Jan 2016 | Read review
“Go for the Casitas as they provide privacy and are very unique.”
 of 5 bubbles MissD787, 14 Apr 2015 | Read review
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