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    Gran Melia Palacio de Isora Resort & Spa

    6,823 Reviews
    #2 of 2 Hotels in Alcala
    Avenida Los Oceanos s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
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    Best prices for your stay
    30/07/2017 31/07/2017
    US$289
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    US$289
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    US$289
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    CheapTicketsUS$289
    Hotwire.comUS$289
    TripAdvisorUS$288
    View all 9 deals
    Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
    All photos (4,321)
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    Certificate of Excellence
    Traveller (3668)
    Room & Suite (741)
    Pool & Beach (705)
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    Overview
    4.5
    6,823 reviews
    • Excellent63%
    • Very good22%
    • Average10%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “full board” (513 reviews)
    “infinity pool” (537 reviews)
    “family pool” (305 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from Gran Melia Palacio de Isora Resort & Spa
    Offers & Announcements: SummerLastMinute - 20%
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    Rooms
    30 Jul31 Jul
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (6,823)
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    6 - 10 of 4,075 reviews

    Reviewed 3 days ago
    75th Birthday Celebration

    The Hotel pulled out all the stops to make this celebration memorable, from room upgrade to Cava in the room and special table reservation in the dining room. Table also reserved for breakfast on the actual Birthday Day. Again we had Cava delivered to the...More

    Review collected in partnership with Meliá Hotels International
    1  Thank ValandBarrySmith
    Reviewed 4 days ago
    Inconsistent Service

    The grounds, pools, hotel rooms are great. Service is not consistent at all. Some love what they do and others couldn't be bothered. We expected 5 star service and decided to come here instead of the ritz carlton. We probably received 3.5 star service. Not...More

    Review collected in partnership with Meliá Hotels International
    2  Thank pp704
    Reviewed 5 days ago
    Very nice with only a few small improvements needed to make it perfect

    We stayed with another couple booked via Thompson holidays who market this hotel as the Sensatori Resort Tenerife in a Deluxe room. Without question all the staff we interacted with were cheerful, courteous and helpful which is hard to put a price on! The hotel...More

    1  Thank Dazp71
    Response from Álvaro C, Guest Experience Manager at Gran Melia Palacio de Isora Resort & SpaResponded 5 days ago

    Dear guest Dazp71. Thank you for choosing our resort for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal....More

    Reviewed 6 days ago
    Beautiful 5*, however resturants need more staff to provide a 5* service

    The hotel is beautiful, modern, clean and well kept throughout. 5 mins walk from a little town and on the beach front (remember black 'sand' here so no sand castles!). There are a number of pools all very clean & with excellent life guards. The...More

    2  Thank Sarah D
    Response from Álvaro C, Guest Experience Manager at Gran Melia Palacio de Isora Resort & SpaResponded 5 days ago

    Dear Sarah D, Firstly, thank you for choosing Gran Meliá Palacio de Isora and for sharing your feedback with the travelers of TripAdvisor. We are delighted to know that you have enjoyed a pleasant stay with us since we daily strive to create memorable experiences....More

    Reviewed 6 days ago
    Simply the best!

    Spent a week here with our grown up family over Easter. It was everything we hoped for and more! We couldn't fault anything, staff, facilities, cleanliness and the food! Oh the food! We might as well have been the only people in the hotel we...More

    Thank sarahR7980WM
    Response from Álvaro C, Guest Experience Manager at Gran Melia Palacio de Isora Resort & SpaResponded 5 days ago

    Dear Sarahr7980WM, Thank you for choosing Gran Meliá Palacio de Isora for your holiday and for the time taken to let us know about your recent experience through TripAdvisor. It is always wonderful to read such positive feedback, which serves as a great motivator to...More

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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Room Service
    • Pool
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Breakfast included
    • Bar/Lounge
    • Beachfront
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • US$212 - US$547 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 578
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Priceline, Orbitz, Expedia, TripOnline SA, Cheap Tickets, Evoline ltd, Hotwire, HotelQuickly and Cancelon so you can book your Gran Melia Palacio de Isora Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Spain >
    • Canary Islands >
    • Tenerife >
    • Guia de Isora >
    • Alcala
    • Also Known As
    • Gran Melia Palacio De Isora Hotel Alcala ,
    • Gran Melia Guia De Isora ,
    • Palacio De Isora Gran Melia ,
    • Gran Melia Palacio De Isora Resort & Spa Tenerife/Guia De Isora
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    All photos (4,321)
    Full view
    Traveller (3668)
    Room & Suite (741)
    Pool & Beach (705)
    Dining (374)
    Hotel & Grounds (2260)
    Bathroom (86)
    Family and Play Areas (33)
    Business Centre & Event Rooms (8)
    Nearby
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    Ask a question
    Questions & Answers
    See all 455 questions
    Stephanie H
    16 July 2017|
    Answer Show all 5 answers
    Response from Margaretburke2017 | Reviewed this property |
    Not sure, didn't go off site at night. Alcala is a short stroll away but I would imagine fairly quiet. Los gigantes is a taxi ride away and no doubt provides more night time entertainment.
    0
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    francesca9567
    11 July 2017|
    Answer Show all 6 answers
    Response from hpmp2016 | Reviewed this property |
    The Bali beds are from 20 Euro which are not around the pool side up to 200 Euro which are pool side and include champagne and waiter service We never found out how much the red level cost I felt we paid enough for all... More
    0
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    tanyab100
    9 July 2017|
    Answer Show all 3 answers
    Response from LisaDaniel1967 | Reviewed this property |
    Yes there is 👍
    1
    Vote
    Room Tips
    "Sea view would be great"
    Read review
    "don't upgrade for the partial ocean view. there is too much vegetation for you to see anything..."
    Read review
    "Rooms overlooking central garden or see would be much better than those on the outside looking at roads etc."
    Read review
    "When they say 'resort' view room you want a room overlooking the 'family pool'."
    Read review
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