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Sandman Signature Vancouver Airport Hotel & Resort

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Sandman Signature Vancouver Airport Hotel & Resort
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675 Reviews from our TripAdvisor Community

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Showing 636: English reviews
Reviewed 20 August 2015 via mobile

Generally clean and location is handy to airport. Room is very dated. Bed comfortable but Carpets filthy. Bathroom poorly lit with no ventilation. Balcony filthy and overlooking same level roof strewn with bottles and cigarette butts. Airport shuttle every half hour. Restaurants and gym nearby.

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Helpful?
Thank Greigk
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Trip Advisor Member, Thank you for sharing your feedback with us. I am disappointed to learn your experience was below expectations you have come to expect from us. I would invite you to contact my office directly so we may review the details of your stay and resolve this matter to your satisfaction. I do look forward to speaking...

Bainbridge, Georgia
Reviewed 18 August 2015

Spent a couple of nights at the Sandman while traveling with a tour group to the Pacific Northwest and BC. The hotel was clean and there was an upscale Restaurant and Denny's within easy walking distance. Many in our group complained about the air conditioning (or lack of) but my husband and I opened the doors to our small balcony...

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Helpful?
Thank flowerchild07
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Trip Advisor Member, Thank you for taking the time to provide your feedback. We are glad to know that you enjoyed your time with us. We trust that the air conditioner complaints from others in your group were looked after during your stay. Although we do not offer complimentary breakfast, CHOP restaurant does offer a new breakfast buffet, along...

Calgary
Reviewed 18 August 2015 via mobile

I don't know what is up with Sandman's. They are personally my least favorite hotel chain. I have stayed at this location a number of times, and although not consistently terrible, on one occasion, My room boasted smelly sheets with other people's hair in my bed, and the couch had a heavy smell of unshowered hair/body (as if someone had...

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Helpful?
Thank jettingwithkids
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Trip Advisor Member, Thank you for taking the time to post your comments and concerns. I am disappointed to learn your experience was below the expectations we have set forth in cleanliness. As your encounter does fall outside our typical standards of service, I would invite you to contact my office directly so we may review the details of...

Calgary, Alberta
Reviewed 17 August 2015

Review collected in partnership with Amoma.com
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Helpful?
Thank Yiu W
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Toronto
Reviewed 16 August 2015

First of all, I have to preface this review by saying that I did not choose this hotel, it is the one my company uses. Pros: There is a free shuttle from the airport The bathroom has a light up magnifying mirror There is a coffee maker with Starbucks coffee (although I won't use it since it's located in the...

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Helpful?
Thank Donna_B51
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Trip Advisor Member, We thank you for taking the time to share your feedback with us. We are disappointed to learn that your time with us was below the expectations you have come to expect from us. Please do accept our most sincere apologies for any inconveniences you encountered. Please contact me at your convenience so we may review...

Perth, Australia
Reviewed 15 August 2015 via mobile

Don't arrive tired as you need tour wits about you. The hotel is some distance from the airport and the shuttle leaves every 30mins. The wifi is lousy off, on, off on, and not good enough for Skype. The hotel is a strange design and there are no signs on level two when you get out of the lift. The...

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Helpful?
1Thank ZELwickL
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Trip Advisor Member, Thank you for taking the time to post your comments regarding your recent stay with us here at the Sandman Signature Hotel & Resort Vancouver Airport. We do offer the complimentary shuttle service and are glad you were able to take advantage of this service. The property here is quite large and may be confusing, we...

Toronto, Canada
Reviewed 13 August 2015 via mobile

Typical sandman hotel. Decor is the same as most sandman hotels across the country. It has the same restaurants as others of the same chain ie chop, shark club and Denny's . This hotel has the "Steve Nash club attached and you can get passes to it, hotel gym is not worth your time. The outdoor pool is nice ,...

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Helpful?
Thank westjetjoe
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Trip Advisor Member, Thank you for taking the time to post your comments. We are pleased to know that you have enjoyed your recent experience with us at the Sandman Signature Hotel & Resort Vancouver Airport and hope to welcome you back soon. Sincerely, Franklin. Franklin Jackson - CHA | Executive General Manager SANDMAN SIGNATURE VANCOUVER HOTEL & RESORT...

West Kelowna, Canada
Reviewed 12 August 2015

The room was spacious, nicely appointed, and bed was comfortable. Wi-Fi was included. I stayed in C Tower 20th floor. Flat screen TV had poor resolution, dark picture and poor sound. Safe in room, but no fridge for cold beverages. Checkin was slow with two clerks handling checkins and othwr inquiries. Elevator is slow arriving, not sure if they were...

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Helpful?
Thank Donald D
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Trip Advisor Member, Thank you for taking the time to share your comments with us. We do value our guest comments and feedback. We are glad to hear your room was to your expectations. We look forward to welcoming you back in the future. Sincerely, Franklin. Franklin Jackson - CHA | Executive General Manager SANDMAN SIGNATURE VANCOUVER HOTEL &...

Oakville
Reviewed 12 August 2015

Had two rooms reserved for mid July one for my wife and I and the other for our son his wife and their two daughters. Check in went fine. Rooms initially appeared fine. However, later that evening my daughter in law was sitting on the bed when she realized that her clothes were wet as we're her legs. It turned...

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Helpful?
Thank Gerald B
Sw Grand Mound,
Reviewed 11 August 2015

The hotel and the room we stayed in were large. The air conditioning in our room leaked, bubbling the ceiling and dripping water onto the floor in the kitchenette. There was mold in that area of the ceiling and 2 others. The linens and bar stools in the room were new, but some of the furniture was chipped and stained....

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Helpful?
Thank kristinas64
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Trip Advisor Member, Thank you for taking the time to share your comments with us. We are disappointed to learn that your recent stay with us was below the expectations that you have come to expect from the Sandman Signature Hotel & Resort Vancouver Airport. Certainly, this is not typical of the level of service and accommodations for which...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Elegance, Relaxation, and Comfort await you at the Sandman Signature Vancouver Airport Hotel & Resort. Located just minutes from Vancouver International Airport, the property is ideal for business and leisure travelers alike. Guests will be greeted with exceptional services and amenities including luxurious rooms, complimentary high-speed Internet access and airport shuttle, indoor Swimming Pool, Hot Tub & 225 foot long water slide, fitness centre, Indoor Tennis, and Squash Courts. By harmonizing our legendary Sandman Service and Amenities with fresh contemporary design, our guests will experience a refined yet unpretentious quality reflected in the details and service. ... more   less 

Additional Information about Sandman Signature Vancouver Airport Hotel & Resort

Address: 10251 St Edwards Dr, Richmond, British Columbia V6X 2M9, Canada
Region: Canada > British Columbia > Richmond
Price Range: £105 - £208 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandman Signature Vancouver Airport Hotel & Resort 3.5*
Number of rooms: 439
Reservation Options:
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Also Known As:
Sandman Signature Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Sandman Signature Vancouver Airport Hotel & Resort staff and other travellers.
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Questions? Get answers from Sandman Signature Vancouver Airport Hotel & Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go elsewhere”
44Sas30, 17 Mar 2017 | Read review
“stay away from the Provincial Suites. They are in an older wing of the property and requires a road map to reach”
westcoaster95, 20 Feb 2017 | Read review
“We had room 106 and it was pretty quiet, not sure about other rooms.”
DeanaChilliwack, 7 Dec 2016 | Read review
“Use the elevator card very slowly to get the elevator to work.”
Traveller1852, 8 Nov 2016 | Read review
“Columbia tower is better and quieter.”
TomKa1234, 29 Oct 2016 | Read review
5 of 5