River Rock Casino Resort
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River Rock Casino Resort

Traveller (689)
Room & Suite (386)
Tramonto at the River Rock Casino Resort
Dining (65)

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About

4.0
#14 of 23 hotels in Richmond
4.2 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.0 of 5 bubbles
Value
River Rock Casino Resort is Western Canada's only 4-Diamond Casino Resort located in beautiful British Columbia. Situated next to the Fraser River in Richmond, River Rock's stunning location has waterfront and city views of Vancouver and the North Shore Mountains. With the Canada Line train right at the resort's doorstep, getting to downtown Vancouver is only 18 minutes away and the Vancouver International Airport (YVR) is just a quick 7 minute ride. The resort features deluxe King or two Queen guest rooms and luxurious one and two bedroom suites - River Rock has something to suit everyone. Amenities include a sprawling pool with waterslide, show theatre with regularly scheduled entertainment, 24-hour casino, 10 food and beverage outlets including lobby Starbucks, all day buffet, food court and fine dining, Absolute Spa, and fitness centre. River Rock Casino Resort has everything you need to create the perfect mix for both business and pleasure.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Casino and Gambling
Entertainment staff
Highchairs available
Electric vehicle charging station
Valet parking
Paid public parking on-site
Wifi
Fitness / spa changing rooms
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Outdoor dining area
Special diet menus
Wine / champagne
Vending machine
Evening entertainment
Waterslide
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Dining area
Housekeeping
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
Room types
Mountain view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
River View
Great View
Languages Spoken
English, French, Chinese, Filipino and 5 more

Location

8811 River Rd, Richmond, British Columbia V6X 3P8 Canada
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 70 out of 100
70
Vancouver Intl Airport
Nanaimo Airport
Bridgeport
2 minVancouver Sky Train
4.0
4.0 of 5 bubbles2,037 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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River Rock Casino Resort offers guests a stay marked by comfort and convenience, located ideally for access to the skytrain and airport. While the beds are cozy and the accommodations generally clean, reviewers have voiced concerns over the need for updated decor and have had mixed reactions regarding the amenities, with some frustrations over parking costs and keycard issues. Despite the quality of service being inconsistent, with reports of both helpful and unresponsive staff, travelers widely regard the hotel's location as a high point. However, the value proposition is a point of contention, as guests often feel the prices are steep considering the dated rooms and additional fees.
Location
Convenient
Atmosphere
Tired
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming

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2,037Reviews44Q+A100Room tips
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Detailed Reviews
OKfamilyof4 wrote a review Mar 2022
Kelowna, Canada
4.0 of 5 bubbles
Our one bedroom suite in the executive tower was great! The room was clean, with a comfortable bed, large room and sitting area, and everything was well maintained too. Parking was free, which saves you a lot of money compared to the hotels in Vancouver that charge you over $50 per day. We slept great, and didn’t hear any noise at all. I love this location because the sky train is right there, which gives you easy access to the airport, malls and downtown Vancouver without driving or having to find parking in busy Vancouver. The staff were also all pleasant and friendly. The only annoyance was the one-ply crinkly toilet paper which was comparable to wrapping paper in our room. Maybe this is a temporary cost savings measure? We will definitely come back regardless. At the moment, only the food court & Starbucks are open for food during the week. The restaurants are open on weekends.
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Date of stay: February 2022
4.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ferretous wrote a review Feb 2020
Kamloops, Canada
5.0 of 5 bubbles
Rooms were spacious, clean and well appointed. Bed was super comfortable, that was a huge plus as I appreciated the firmness of the mattress. Staff were friendly and helpful, and the conference centre did a great job of looking after my food allergies so I felt safe that I could eat what they told me was OK for me.
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Date of stay: November 2019
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Shannon M wrote a review Jan 2020
3.0 of 5 bubbles
The River Rock Hotel was a bit disappointing right off the gate as it is one of the few hotels that does not provide a shuttle to the hotel from the airport. You have to take the sky train, which is fine in the summer months but we were there in a snow storm when even the sky train was not running properly. The lobby is undergoing renovations as supplies were laying everywhere and Christmas decorations were still up (Jan 17th). There are two hotel blocks and ours was the farthest away and a bit of an obstacle to get there. The room was clean and nice. The reception was very friendly but she went through a number things we needed to do when we got to the room. It was midnight when we got there so this info (although very helpful) was hard to retain this late at night. The value of our stay just wasn’t there.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
J P wrote a review Mar 2022
+1
2.0 of 5 bubbles
We were really looking forward to our stay but a few glaring set backs really makes me question if I would go back.

The room was dirty, dusty tables, what I assume is blood on the shower curtain, dirty grout in the shower, dust bunnies hanging from the air vents, dirty light in the shower.

Then at 11:30 pm the fire alarm went off, I don't blame the hotel, but no one bothered to explain anything. After standing outside and in the lobby for nearly an hour we were allowed back, but one of the elevators wasn't working. The next day while using the other elevator the door would not open after reaching the lobby, after pushing the open door button a few times it finally opened. Concerned that this might be an issue that would get worse, we told the clerk in the lobby, who literally could not have cared any less. Just a response of hmmm ok.

Other issues were the pool which can only be accessed via the main building lower lobby but doesn't have any towels so you have to walk soaking wet through the grand entrance, as there's never any towels. There is a sign saying to call the front desk if there are no towels, but there is no phone to do so... Despite signs saying not to use room towels, just take a room towel, everyone there was.

The room service menu prices are subject to fine print charges which seemed deceptive. + $4.00 + 15% on top of every item why not just print the actual price?

Also disappointing was that Sea Harbour Seafood restaurant attached to the hotel serves shark fin dishes which is very surprising as I thought this was banned in Canada, after checking online we found out that the restaurant is listed by the Animal welfare institute for this reason. I am not sure if this restaurant is owned or partnered with the hotel, but it is inside the River Rock Resort Hotel building directly behind the check in on the lobby floor so I feel the resort bears some responsibility.

Overall, Richmond is a great area, there were good connections to transit, but keep in mind that this resort has two hotels, the River Rock Resort and Casino, and the "Hotel at River Rock" which is across the street. I can only assume that The Hotel at River Rock is clearly a second tier expansion to the original resort and just does not get the same care and prioritisation, as it did not live up to our expectations or the advertisements posted about being Western Canada's only 4 diamond resort.
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Date of stay: March 2022
3.0 of 5 bubblesValue
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Launa H wrote a review Jan 2020
Seattle, Washington
5.0 of 5 bubbles
If you follow me, went up for a 24 hr gambling get away. I like this property because it is dog friendly. $35 per dog a little steep, I paid because I want my little guy with me. Check-in went very nicely. Rooms are so spacious and very nice. Beds are extremely comfortable. Four pillows to a bed, wonderful. Bathroom done in all tile and the tub is deep so you can lean back and just relax. Very nice. The property has a sky way to get over to the casino. I really did enjoy our stay. Please enjoy yours!
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Date of stay: January 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: I stayed on the side where the light rail is. Very quiet.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nic wrote a review Feb 2020
2.0 of 5 bubbles
Had probably the worst check in experience of my life with Hana at the casino side check in. If you see her working, just go to a different line, you’ll thank me in advance.

She was really rude, had zero customer service skills or flair, and she demanded that we pay an upgrade fee despite being I Prefer members and frequently staying at the hotel and paying for the highest rate from our travel agent.

I asked her to speak with a manager and she pretended to make a phone call on the other side of the desk and didn’t say a single word before coming back and claiming there was nothing she could do to follow the simple terms and conditions.

I spoke with management afterwards and they said they didn’t know what happened, but would only refund 2 nights of the upgrade fee.

I hope getting the extra $30 is worth the bad review. I expected better. Even I Prefer told me that the upgrade should be free if it’s available.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sebastian S wrote a review Oct 2023
5.0 of 5 bubbles
Though I didn't stay in the hotel on the last visit to the River rock casino, I did take in some fun on the casino floor playing the slots. As normal the staff at the door are very courteous and they are very educated in regards their position of security. the new I.D at the entrance is good added security. I have never won a huge jackpot here unless one can consider $4500.00 a huge sum of money. To most serious gamblers I'd guess its money spent trying to get a huge jackpot but for me that is by far the largest jackpot I have hit on a slot machine. I am very unlucky at any casino I've gone to and hence don't go much anymore, as losing on a consistent basis isn't what I would call "fun". But that aside the River Rock has many slots to play with a few high roller rooms at either end and plenty of tables if that's your poison. I play roulette and occasionally blackjack and have done ok on those two games but not very often as I do enjoy playing the slots. They have the greatest staff very helpful and coffee cart is always making the rounds as well wait staff if you care for alcoholic beverages or pop. they are only operating one cashier booth with about 4 to 6 wickets open for cashing out chips, breaking bills, or exchanging vouchers for cash, though you can also use one of the many satellite money dispensers located thru out the casino to cash vouchers as well. The food court has three restaurants open that are more like fast food or they have an amazing buffet located on the second floor in the main lobby. As for location they are in a perfect spot to access from the skytrain into Richmond (Canada Line), as it stops just merely 100m from the Hotel and can be accessed thru the over street walkway or thru the parkade and stairs with easy to follow signage, and is easily access as well for handicap persons with ramps and the valet people can probably help if needed. Overall the River Rock has a little for everyone whether you want a night of gambling, staying in the hotel or relaxing by the pool, this place has it all. Unwind, relax, enjoy!
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Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bry C wrote a review Aug 2023
Trail, Canada
4.0 of 5 bubbles
Nice King size room across the street from the Resort and Casino. Wish I was told when I called that the King suite in the Resort was just a few dollars more. Parking is free in the parkade but if your truck is taller than 6’7” you have to pay $20 to park in the outside lot. Also they have a policy that asks you don’t bring in food or beverages to your room and order off the room service menu. I’ve never heard of this before but ok. Great location with the Bridgeport skytrain right there.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samson wrote a review Apr 2023
Hong Kong, China
+1
4.0 of 5 bubbles
You won't be disappointed staying at this hotel especially if you want to be close to the airport yet having easy access to Downtown and major cities in Greater Vancouver.

Hotel itself is located only 3 skytrain stops away from YVR International Airport. A big outlet mall is only one train stop away from the hotel. With lots of nice restaurants and shopping malls in and around the area. If you enjoy gambling, the hotel offers a good sized casino which has a lot of table games and slot machines to choose from. If you're hungry after gambling for a while, there's a food court inside which serves Chinese and Western; and surprisingly the food quality was pretty good considered it's food from the food court.

When it comes to the room itself, beds are pretty comfortable and the bathroom was nice and clean; however, it lacks of a clock and USB ports for charging your phone or laptop when needed. So get your own charger. All in all, it's a nice hotel and staff were all friendly and helpful during our stay there.

One drawback is they don't have hotel shuttle to.tje airport. But since the hotel is attached to the skytrain station, it really isn't so bad not having the hotel shuttle. FYI, the time I write this review, the cost of skytrain from the hotel to the airport is CAD 7.50.

I would recommend anyone wanting to stay at an upscale hotel with a not so high price.
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Date of stay: April 2023Trip type: Travelled with family
Room Tip: Free guests parking but a bit far away from the hotel room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ann Merenda, General Manager at River Rock Casino Resort
Responded 19 Apr 2023
Thank you so much for your feedback - its important that we hear from our guests. We agree about the clock and ports - we are reviewing an opportunity to upgrade the rooms this year.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kim s wrote a review Feb 2023
2.0 of 5 bubbles
Have been staying at the River Rock hotel and resort since it first opened. Literally dozens of times with friends and family or just the two of us for a quick get away. Originally, and for several years it was great! Nice rooms with great beds. There was Lulu's lounge that was situated in the Casino. It was a fun and great place to get a drink or a bite to eat and on weekends it was hopping with live music. For a more fine dining experience there was Tamonto's and if you wanted something more casual there was a food fair and a great buffet that was open for breakfast lunch and dinner. Now the rooms are tired and in dire need of redecorating, there is no more lulus lounge, only a small bar with a very long line up to get drinks. No more live bands. No more fine dining restaurant and the buffet is rarely open. We decided to go into curves restaurant which is situated behind the check in desk in the main lobby. It was busy since there was no where else to go besides the food fair for dinner. Menu and service were terrible as was the food. We ordered our tenderloin dinner with mashed potatoes and a glass of wine. The wine came quite quickly but after waiting an hour for our 2 $39 steak dinners, we were informed that they had run out of mashed potatoes. That was fine we subbed that but it was another 30 minutes until we received our very overcooked steak dinners. The server apologized and said she would get that corrected. We ate the fries and the withered asparagus while we waited another 20 minutes for our new steak that was cooked to our requested medium rare. Unfortunately however, it was not a tenderloin that we had ordered, but a cheap sirloin that was unchewable!!. At this point we had been there for 2 hours!!!!! So we just gave up and paid for our wine and left hungry. On our way home the next day we stopped in at the new Marriott hotel and cascade casino in Delta. Wow! I think we will stay there next time.
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Amanda Knievel
Regina, Canada44 contributions7 helpful votes
That depends on where you are coming from but there are lots of outlets!
Vancouver, Canada3 contributions1 helpful vote
Amtrak I think takes you the heart of Vancouver. There is a sky train station within view of the train station but easiest way to deal with train only would be to take the sky train to waterfront station and then transfer to the Canada line station. That train wil take you directly to river rock as you get off at Bridgeport station. Hardest part likely likely the transfer at waterfront as you have to get off go up the escalator to the main part of waterfront station and then take a right through the turnstiles and then right again to take the stairs down to Canada line. At that time of night it should be all one zone as well
Answer from 1958_28
Singapore, Singapore136 contributions69 helpful votes
Sorry I went there to watch a concert plus I do not gamble
Fair for all J wrote a tip Jun 2024
1 contribution
1.0 of 5 bubbles
"Don't go there. By the way, they charge 2% if you use credit card to pay."
Read full review
Gabby L wrote a tip Apr 2024
Hervey Bay, Australia28 contributions16 helpful votes
3.0 of 5 bubbles
"Bring your own wine glasses ! "
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Connie R wrote a tip Feb 2024
Kelowna, Canada10 contributions2 helpful votes
4.0 of 5 bubbles
"Be prepared for non working elevator to pool."
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John G wrote a tip Jan 2024
Toronto, Canada27 contributions16 helpful votes
2.0 of 5 bubbles
"Book the south tower. Newer rooms."
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renees424 wrote a tip Jan 2024
Chicago, Illinois8 contributions10 helpful votes
4.0 of 5 bubbles
"Pool not heated"
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Not the right property for you?
There are more places to choose from in the Richmond area.
PRICE RANGE
£150 - £216 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
river rock richmond, river rock hotel richmond
LOCATION
CanadaBritish ColumbiaRichmond
NUMBER OF ROOMS
396
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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RIVER ROCK CASINO RESORT - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about River Rock Casino Resort
Which popular attractions are close to River Rock Casino Resort?
Nearby attractions include Time Escape (0.6 miles), River Rock Casino Resort (0.02 miles), and McArthurGlen Designer Outlets Vancouver (0.6 miles).
What are some of the property amenities at River Rock Casino Resort?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at River Rock Casino Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at River Rock Casino Resort?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at River Rock Casino Resort?
Yes, free parking, a parking garage, and paid public parking on-site are available to guests.
What are some restaurants close to River Rock Casino Resort?
Conveniently located restaurants include The Story Cafe - Eatery & Bar, Italian Tomato, and Moxies.
Are there opportunities to exercise at River Rock Casino Resort?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at River Rock Casino Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does River Rock Casino Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at River Rock Casino Resort?
The staff speaks multiple languages, including English, French, Chinese, Hindi, Japanese, Thai, and Vietnamese.
Are there any historical sites close to River Rock Casino Resort?
Many travellers enjoy visiting Steveston Village (4.9 miles) and Mountain View Cemetery (3.2 miles).
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