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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs

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Traveller (65)
Room & Suite (78)
Dining (21)
Overview
  • Excellent65%
  • Very good26%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“outlet mall”(58 reviews)
“farmers market”(61 reviews)
“st jacobs”(36 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
Additional information
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Reviews (367)
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364 results
Traveller rating
229
97
24
8
6
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Time of year
LanguageEnglish
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229
97
24
8
6
Show reviews that mention
All reviewsoutlet mallfarmers marketst jacobswet barthe general managernice indoor poolsalt water poolincluded in the room ratecomfortable bedshard boiled eggslocation was perfectyogurtright next doorhotel is locatedking bedsmall fridgeroom was spotless
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1 - 5 of 364 reviews
Reviewed 1 week ago

We stayed in this hotel from 7/19/18 - 7/12/18. All the hotel staff were very professional, helpful and friendly. We really enjoyed our stay and would do it again if we are ever in this location. Wonderful location if you want to go shopping including...More

Thank Mickie S
Response from Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St JacobsResponded 5 days ago

Dear Mickie S, Thank you for the 4 Star review. Your feedback regarding the location and staff is greatly appreciated. We endeavor to make improvements to ensure the continued satisfaction of all our guests. We hope to welcome you back again soon! Thank You! Warm...More

Hotel's Favourite
Reviewed 1 week ago

We were visiting both Elora Gorge area and St. Jacobs area so this location was perfect for both locations. I cannot say enough about the service and attentive staff at this location. The rooms are clean, comfortable, smoke free with wi-fi, free parking, great breakfast...More

Thank Maureen S
Response from Naushad, Manager at Holiday Inn Express Hotel & Suites Waterloo - St JacobsResponded 1 week ago

Dear Maureen S, Thank you for the 5 Star review. Your detailed feedback regarding your stay is greatly appreciated. We are glad to know your stay with us was remarkable. Thanks for recommending our Hotel. We endeavor to make improvements to ensure the continued satisfaction...More

Reviewed 4 weeks ago

It was a pleasure to stay there, the Staff is very kind and helpful. The apartment is very clean, comfortable with a work desk, good space, coffee and quiet! Also it have a great view. Breakfast was excellent(typical american one). I forget an object there...More

Thank Raul E
Response from Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St JacobsResponded 4 weeks ago

Dear Raul E, Thank you for the 5 Star review complimenting the Hotel. Your feedback regarding the staff service, breakfast and overall stay is greatly appreciated. We are glad to know that you had a great time staying with us. Next time please try our...More

Reviewed 5 June 2018 via mobile

We stayed here with our dog. Great place. Clean facilities and room. Close to market and city. Good size room. Kind of a weird layout. Parking. No complaints really. Will stay again if in area and recommend.More

Thank evanescencetabby
Response from Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St JacobsResponded 4 weeks ago

Dear evanescencetabby, Thank you for the 4 Star review. Your feedback regarding the location, cleanliness and parking is greatly appreciated. We endeavor to make improvements to ensure the continued satisfaction of all our guests. Next Time, Please do try our indoor heated water pool, it...More

Reviewed 12 April 2018

We stayed here with a group of ten rooms. Everyone was very impressed with everything about their stay. Great rooms, lovely breakfast, and super accommodating and friendly staff. The complimentary meeting room was just the icing on the cake. It allowed us to quietly get...More

1  Thank traveller19792018
Response from Naushad, Manager at Holiday Inn Express Hotel & Suites Waterloo - St JacobsResponded 14 April 2018

Dear traveller19792018, Thank you for the 5 Star review complimenting the Hotel. Your feedback regarding the rooms, breakfast and staff is greatly appreciated, We endeavor to make improvements to ensure the continued satisfaction of all our guests. Next time please try our indoor heated water...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Bar/Lounge
Breakfast included
Hotel Amenities
Wheelchair access
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Breakfast Available
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$113 - US$166 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$113 - US$166 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (65)
Room & Suite (78)
Dining (21)
Pool & Beach (8)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
Ask a question
beatroot
24 August 2017|
AnswerShow all 2 answers
Response from Naushad | Property representative |
hello..thank you for inquiry. unfortunately we do not have a nite time bar. see you soon
0
Votes
walt d
20 August 2015|
AnswerShow all 2 answers
Response from Naushad | Property representative |
Only service animals.
0
Votes
walt d
20 August 2015|
AnswerShow all 3 answers
Response from Elaine P | Reviewed this property |
Not really sure, best to contact the hotel directly.
0
Votes
Room Tips
"Suggest upper floors for quieter rooms. Stayed in rooms facing stores."
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"went you area member you have more provilege."
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"stay on 6th floor"
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"South rooms face town North rooms face rural farms"
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