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Sheraton Parkway Toronto North

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524 Reviews from our TripAdvisor Community

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Showing 508: English reviews
Richmond Hill, Canada
Reviewed 12 May 2014 via mobile

We went to Sharaton parkway North yesterday for brunch. I have had many many bad experiences in restaurants but never once one so bad that made me write a review. From the beginning we go in the front desk doesn't know where we are suppose to go. They tell us to go to where there is a line up. I...

3Thank Liliaylar
SheratonParkway221, Public Relations Manager at Sheraton Parkway Toronto North, responded to this review

Dear Liliaylar, Thank you for your review. We are terribly sorry for the experience you've had at our restaurant, especially on a important special day such as Mother's Day. We've had many successful Mother's Day brunch year after year. This year our marketing effort had increased and we had more last minute reservations than we anticipated, and therefore experienced high...

Old Bethpage, New York
Reviewed 21 April 2014 via mobile

Stayed two nights with husband and two kids. Got king bed suite. Location was good as it was in the middle of where we needed to be. We expected a nicer room for what we paid. Shower was tiny, decor dated, the bed wasn't comfortable, the carpet was dingy (not the best with a 2 and 4 year old). We...

Thank jayren
Edmonton, Canada
Reviewed 18 April 2014

My wife and I were there for four nights. The hotel is located in a commercial area about $75 from the airport by cab. It's immediate surroundings at street level are pretty down at heel... looks like an area that's been neglected. My first experience, checking in, was positive... great staff, friendly and helpful. Next experience was one of two...

1Thank cmbtraveller
Reviewed 29 March 2014 via mobile

Great suites, very friendly front desk. Amazing breakfast buffet. Fresh, gourmet and totally wonderful. Out daily server was Peter and he was AWESOME. He felt like a friend when we left. Looked forward to seeing him everyday. Make sure to ask for him! Pool is deep in the basement which is kind of weird. Long walk and doesn't seem like...

1Thank beach724
SheratonParkway221, Guest Relations Manager at Sheraton Parkway Toronto North, responded to this review

Dear beach724, We would like to thank you for staying at the Sheraton Parkway Hotel as well as taking valuable time to give us such an amazing review. Peter has been with us for many years and he is always loved internally and externally at our hotel. We are glad you have enjoyed your time here with us and we...

Toronto, Canada
Reviewed 27 March 2014

Lobby was nice. The rooms were okay. A bit dated. Nice tvs. The view was a roof. Nothing nice. The restaurant Crave was actually pretty good! I had a steak sandwich and they brought shot glasses of soup. Was really neat. The gym..... A couple elliptical machines, dumbbells and a bike. Not really a gym in my opinion. The parking...

Thank trixyt
SheratonParkway221, Guest Relations Manager at Sheraton Parkway Toronto North, responded to this review

Hello trixyt, Thank you for staying with us and taking valuable time to write us a review. It is reviews like these that help us better ourselves as an organization. We are glad you enjoyed your meals at the Crave Restaurant. We are proud to be one of the few hotels with a 4-diamond award winning restaurant, owned and operated...

Reviewed 24 March 2014

My number one requirement in a hotel room is a clean, comfortable bed. The king size bed was very comfortable, lots of comfortable pillows and blankets. The room was clean and the decor pleasant. The staff at the front desk were helpful and polite. We were offered help with luggage, a nice touch. We didn't take them up on the...

Thank OntarioKwin
SheratonParkway221, Guest Relations Manager at Sheraton Parkway Toronto North, responded to this review

Dear OntarioKwin, Thank you for staying at the Sheraton Parkway Hotel. We are thrilled to get a great detailed review such as this. We are glad you were able to use our hotel and also enjoyed a day in Downtown Toronto. I have passed this review to our management office as a success story to be shared with our staff....

Collingwood, Ontario, Canada
Reviewed 18 March 2014

We stayed one night for an event being held at the Sheraton North. Overall, it was a great experience. Room was nice, staff was friendly and attentive. Conference facilities were amazing. I would stay again. It was so easy to access coming from the north. Very convenient location.

2Thank Lynda R
SheratonParkway221, Guest Relations Manager at Sheraton Parkway Toronto North, responded to this review

Hello Lynda R, Thank you for visiting us all the way from Collingwood. Our convenient location right off of the Hwy-404 helps travellers find us even during their busiest days. I hope you will visit us again during the summer, when we have one of the best Canada's Wonderland packages available. Thank you

Victoria, Canada
Reviewed 4 March 2014 via mobile

Stayed one night. Rooms are dated but most service was good as with most Starwood properties. Hallways were loud and service in lounge was not very good. The server was just not very nice. Didn't seem to care. Seemed like it was a bad day or something.

Thank CanucksFan154945
SheratonParkway221, Guest Relations Manager at Sheraton Parkway Toronto North, responded to this review

Hello CanucksFan154945, Thank you for taking your time to review our property. We are glad you were okay with our the service we provided during your stay. However we are terribly concerned about your club lounge experience. This review has been passed down to our management office for further investigation. I'd like to take this opportunity to apologize for the...

Greenwood, Maine, United States
Reviewed 3 March 2014

Complaint 1: I checked in late (1:45am) after a long day of delayed flights. When I showed my ID (passport) the clerk went to make a photocopy of it. I asked why and she said, "we have to." I told her, "no, you don't" and demanded to see the photocopy destroyed, it was. If you value identity protection don't stay...

Thank Richard B
SheratonParkway221, Guest Relations Manager at Sheraton Parkway Toronto North, responded to this review

Dear Richard B, I'd like to start off with a sincere apology for the inconvenience you encountered during your stay. It was not to our hotel standard and I've passed down this review for our management office to discuss and investigate. We do offer Internet at $7.99 as we provide Canada's fastest network while our IT specialist make sure our...

Reviewed 18 February 2014

Coming in to the Toronto area I guess my expectations were set a little to high. As a co-owner of a company that has at least 16-20 nights a month shared between staff and self. I thought I would try out the offerings of the Sheraton in Richmond Hill. I found it dirty, my king sized bed had been short...

1Thank Paul B
SheratonParkway221, Public Relations Manager at Sheraton Parkway Toronto North, responded to this review

Dear PAUL B, Thank You for taking the time to provide us with the feedback about your stay with us. I want to apologize for the inconveniences you went through at our hotel. Checking into a dirty room can leave a negative lasting impression that overshadows the rest of any trip. Rest assured that your comments have been passed onto...

156 photos of this hotel

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Business Centre/Function Rooms (11)
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Management photos: Courtesy of the property manager

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  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Crave Restaurant
Crave Restaurant
Cuisines: American, Canadian, International
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Paid Wifi
  • Paid Internet
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Parkway Toronto North Hotel in Richmond Hill has one of the largest convention centers in Toronto. Our hotel features an on-site Spa, 30 meeting rooms, and is close Canada's Wonderland. ... more   less 

Additional Information about Sheraton Parkway Toronto North

Address: 9005 Leslie Street, Richmond Hill, Ontario L4B 1B2, Canada
Region: Canada > Ontario > Richmond Hill
Price Range: £74 - £117 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Parkway Toronto North 3.5*
Number of rooms: 312
Reservation Options:
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Also Known As:
Sheraton Parkway Toronto North Hotel Richmond Hill
Sheraton Hotel Richmond Hill
Sheraton Richmond Hill
Richmond Hill Sheraton
Sheraton Parkway Toronto North Richmond Hill, Ontario, Canada
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Parkway Toronto North staff and other travellers.
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Questions? Get answers from Sheraton Parkway Toronto North staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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