Thank you K1606LCannaa, for your feedback. I am sorry that we could not delight you in your stay, but your friend is right, we are a great hotel and I am sorry your experience didn't meet this. Let me respond to your criticism of the hotel and staff. Our bath towels are standard bath towel size, and I am sorry you felt they were too small. I am also sorry if there was a nuisance with your room move, we did our best to accommodate your request of a bathtub. You booked the last King room, which was an accessible room – lower benches and walk-in shower (no bathtub). I am happy my very friendly and professional team could assist you with this. I have complete confidence in my team, the cleanliness of the hotel and quality of the service we provide – I urge anyone to read our reviews. All rooms have coffee machines and hot water kettles are available on request. We would have happily changed this for you, if a used coffee filter was in the machine – I apologize for this oversight on behalf of the team. Hot water kettles are available on request and we have 2 selections of tea in the room – Caffeinated English Breakfast and Un-caffeinated Peppermint and another 7 to choose from on request, or pick up from the breakfast room. We also have other pillows on request - once again, you only just need to ask. Our included Continental Breakfast is very popular, but will not meet everyone’s needs – eg those who want scrambled eggs and bacon etc. We have never advertised a hot breakfast and we are the only hotel in the Sea to Sky that offers such a well stocked and nutritious continental breakfast, included with the stay. We can recommend lots of great breakfast restaurants nearby. Our breakfast includes many high quality items you can heat and are delicious eg Belgian Waffles, Cinnamon Swirl French Toast, Croissants (with Nutella), English Muffins, 4 types of Bagels with Cream Cheese, Blueberry, Choc Chip or Bran Muffins, Cereal Bar with 5 choices including High Protein options, Boiled Eggs, Hot Oats (2 flavours), Yogurts (4 flavours), Dried Cranberries and Almonds, White or Whole-Wheat Toast, Fresh Fruit, Fruit Salad, a good selection of Juices and Hot beverages. There are high protein options available, Gluten-free options and Non-dairy milk options. I am sorry we will not be welcoming you back, as we are a great hotel, offering great value and friendly service in the heart of the beautiful Sea to Sky Country. For the areas we can improve, we will, our motto is to “Always get better”. All the best!