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Best Western Plus Baker Street Inn & Convention Centre

Traveller (47)
Room & Suite (66)
Dining (6)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Best Western Plus Baker Street Inn & Convention Centre is the ideal starting point for exploring all that Nelson has to offer. All rooms and amenities have been recently renovated including the launch of our onsite modern Italian restaurant, Marzano. The property also features a fitness center and hot tub, business center, free parking in a large lot and kids stay free. The convention center space is perfect for a variety of business or special events. And, not only are we Eco-Friendly, but we're pet-friendly too. Come discover why Nelson has earned the reputation as one of BC's premier tourist destinations at the Best Western Plus Baker Street Inn & Convention Centre.
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Property amenities
Free High Speed Internet (WiFi)
Free parking
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room service
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Centrally Located
Business
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:BOOK DIRECT & SAVE
Hotel deals
632Reviews
119Photos
6Q+A
100Room tips
Traveller rating
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  • 211
  • 64
  • 9
  • 4
Time of year
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Popular mentions
Nothing is spectacular about this BW. It is clean, okay beds, and very generic overall. It is quite overpriced, but staying overnight without advanced booking there's not a whole lot of choice. It's a bit dark , but not dingy. Friendly and helpful staff.
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Response from KellyM7279, General Manager at Best Western Plus Baker Street Inn & Convention Centre
Responded 1 week ago
Dear valued guest, Thank you for taking the time to write this review. We apologize that you weren't happy...One thing you have to understand is that hotel rates are at a premium this time of year in beautiful Nelson, BC. However, we are glad that you found our staff to be friendly and helpful and that our high standards of cleanliness met your expectations. I hope you will give us another chance if you are back in our area. I believe if you read our other reviews of our property you will find that we do a great job and I hope that you call me personally so I can make your next reservation for you. Warm regards,
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Hotel's Favourite
Not like the new BW hotels, this is an extensively-renovated OLD hotel; with wonderful charm. My room was spacious, everything worked, and the nouvelle Italian restaurant must have been great because I couldn't get in for dinner; it was packed! The Italian meatball room service
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Response from KellyM7279, General Manager at Best Western Plus Baker Street Inn & Convention Centre
Responded 11 Feb 2019
Hi James, Thank you for taking the time and sharing your impression with us and many other travellers. It was so nice to hear you highlight our extensive renovations, our remodel has allowed us to provide the very best hotel experience to our valued guests! I'm delighted you enjoyed your Italian meatballs from Marzano, however, I apologize you did not have the opportunity to experience the true Marzano vibe! Please contact me directly at (250) 352-3525 Ext# 7029 for your next stay with us at the Best Western Plus Baker Street Inn, I can assure you will be wowed by the Marzano experience! We are so happy you enjoyed your stay and look forward to welcoming you back. Sincerely,
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This hotel is a great place to stay with very nice comfortable rooms. This BW does not offer free breakfast but the adjacent restaurant, Marzano’s, is great. Central location. The staff are very nice and accommodating. The rates are very reasonable.
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Response from KellyM7279, General Manager at Best Western Plus Baker Street Inn & Convention Centre
Responded 8 Feb 2019
Hi Connie, Thank you for choosing to stay with us and I'm glad to hear that your stay with us was a memorable one! A free breakfast is not a requirement of our brand, we prefer to offset with a lower room rate and give our guests their choice of where & when to eat. I am happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Sincerely,
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Friendly staff, clean rooms, centrally located. Great for business and families. Parking can be a issue downtown. The restaurant next to the lobby is a great place to go for dinner and meet others also,
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Response from KellyM7279, General Manager at Best Western Plus Baker Street Inn & Convention Centre
Responded 4 Feb 2019
Hi Darrell, Thank you for taking the time out of your busy schedule to review your most recent stay. Our location & private parking lot is a real asset, however, it is nice to see that our staff and high standards of cleanliness were recognized as well! I will certainly pass on your kind words to our team. We appreciate you taking the time to write us about your positive experience. We look forward to welcoming you back! Warm regards,
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Clean, updated and very nice. Friendly and helpful staff. Locatiin was convenient to shops and great restaurant on site. I would recommend this hotel to anyone traveling to Nelson and definitely stay here on my next visit.
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Response from KellyM7279, General Manager at Best Western Plus Baker Street Inn & Convention Centre
Responded 1 Feb 2019
Thank you for your positive review of our hotel and restaurant. We are happy to hear about your satisfaction with our service and location. We look forward to welcoming you back. Regards,
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Photo provided by managementBest Western Plus Baker Street Inn & Convention Centre
King Suite
Photo provided by managementBest Western Plus Baker Street Inn & Convention Centre
King Bed Guest Room
Thanks for the Birthday wishes
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12345614
Do you have coin operated guest laundry?
Yes we do!
0 votes
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What is fair?
I came from out of town to Nelson, my girlfriend was also coming from out of town , we decided to meet at the Best Western in Nelson to have a late lunch , early dinner, i parked across the street from hotel , Parking lot sign says "customer Parking"made a quick stop and proceeded to walk to restaurant to meet my friend , as i was walking to the bottom street cross walk, there was something attached to the wheel well on my truck, in a panic i went to see what it could be, considering i drive a brand new truck, they put a lock on the tire, so i went over to meet my g/f who had not arrived yet,i called the RCMP, , who thought they were also being unreasonable, needless to say, i had to pay the 50 $ , for the release of my truck, and they wanted me to still have lunch there, are you kidding me, they were extremely rude. Manager Ryan Martin and Attendant Cane, i am a mature 50ish , working in Health Care system, just wanting to have lunch w/ a dear friend that i hadnt seen for awhile. UPDATE, as i am writing this the Manager has called me to tell me his problem that he does not make enough money w/ Best Western, so he was not there to deal w/ situation , because he was working at the Hotel Hume down the street, wow. He is not prepared to deal with me, he called because he realized that i made a complaint to the head office, which i will now call back.These kids need more training in customer service, and professionlism, to attack someones credibility and make them look bad, to make yourself look better, is not good business, i am sharing this , because i am a very unhappy customer, and membership holder. Social Media can be the judge , and small town i will tell anyone that listens.
0 votes
does the property have a restaurant and lounge or just a restaurant?
It just has a restaurant called the Baker Street Grill. It does have a sectioned off bar area which is more lounge like but it is essentially just part of the restaurant. If you are looking for a nice lounge, you can't beat the Library Lounge in the Hume Hotel.
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aaAWe prices in Canadian daollars awahowever if you are lookingSss at Thor
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I just checked, Katrina, and we only have five rooms left for that particular weekend. I am sorry that we do not have the availability.
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12
"Centre of town"
"Avoid an inner room"
"If you pay for a view, make sure you don't have a view of a roof, electrical wires or an industrial area"
"King suite with sofa bed is quite roomy; 4th floor facing Baker St. has nice views of the mountains."
"Rooms facing lake are quieter"
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12345620
PRICE RANGE
US$112 - US$159 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western nelsonnelson best western
LOCATION
CanadaBritish ColumbiaKootenay RockiesNelson
NUMBER OF ROOMS
70
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