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BEST WESTERN PLUS Burnaby Hotel and Conference Centre

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BEST WESTERN PLUS Burnaby Hotel and Conference Centre
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385 Reviews from our TripAdvisor Community

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Showing 362: English reviews
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vancouver, Canada
Reviewed 24 January 2017

staff was excellent - sick child with us - who got the flu - fresh linens were delivered every time we needed them. maids were very helpful and kind - asking how the child was. Never got a chance to try the breakfast.

Review collected in partnership with Best Western
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1Thank juliewC7447WN
BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review

Thank you very much for your kind comments towards regarding the staff. We are here to provide you with a superior level of service to ensure that your stay with us is comfortable and enjoyable, and I am glad that we were able to do that for you and especially your child, who had the flu. I hope your child...

Edmonton, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 20 October 2016

I stayed 6 nts in a room with 2 queen beds. pros~ This hotel/motel is not too expensive being it's the lower mainland (no toll bridges to pay when going into Van.) The staff were all accommodating & delightful.Clean,spacious room with very comfortable beds.Buffet bkfst was pancakes,waffles,scrambled & hard boiled eggs,ham slices,& either bacon or sausages,cereals,yogarts,yummy pastries,breads,limited fruit,juice,good coffee,decent breakfast.New...

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1Thank Debbie E
About Hotel's Favourite Review
BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review

Dear Debbie, Thank you very much for taking the time to share your experience at our property with other travellers like yourself here on TripAdvisor. I am thrilled to learn that your stay with us has been fantastic overall. We pride ourselves on our staff and our superior level of customer service, and I am delighted that we were able...

Victoria, Canada
Reviewed 21 January 2017

The room smelt. The room was extremely small for a Best Western. Feels like a motel more than a hotel. Closet door track was bent up on side and scratched. Road noise was disturbing. Light outside my room shined through the side of the curtains and made my body feel like it was time to wake up all the time....

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Helpful?
Thank Jay K
BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review

Thank you very much for taking the time to share your concerns about your recent experience with us. I am sorry that your time with us was less than satisfactory. We do have a variety of room types available to suit the different needs of our guests. If you found the room you stayed in to be a bit on...

Salem, United States
Reviewed 14 January 2017

Clean room. Comfortable bed. Friendly staff. Good location. But driveways and parking spaces were found packed with snow and ice so it's hard to park and to walk on the ground. It appeared that more attention should be given to the parking areas outside the building to ensure safety and easier access to parking for the residents especially during or...

Review collected in partnership with Best Western
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Helpful?
Thank Mary C
BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review

Dear Mary, Thank you very much for taking the time to share your feedback and comments with us regarding your recent experience at our property. Please accept my sincerest apologies for the inconvenience caused by the heavy snowfall we received in December. We tried to contact all of the snow removal companies in Burnaby after the initial snowstorm, but none...

Kent, Washington
Reviewed 6 January 2017

We had a pleasant one night stay here in spite of the fact that Burnaby was frightfully unready for the dumping of snow the previous day, and as a result the parking lot was a mess. The room was comfortable, and being located away from the road peacefully quiet. The complimentary breakfast was significantly better than most. And the staff...

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Thank st-eutychus
BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review

Dear Valued Guest, Thank you very much for taking the time to share your recent experience with us. Please accept my sincerest apologies regarding any inconvenience caused by the snow in our parking lot. After many attempts since the initial snowfall, we were finally able to contact another snow removal company last week to come and clear the snow in...

Alberta, Canada
Reviewed 4 January 2017

Review collected in partnership with Best Western
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Thank Professional-Pilgrim
BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review

Reviewed 24 December 2016

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Thank Tony E
Seattle, Washington
Reviewed 24 November 2016

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Thank Jean B
BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review

Klamath Falls, Oregon
Reviewed 12 November 2016 via mobile

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Thank Gary R
BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review

Kamloops
Reviewed 27 October 2016

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Thank Trione01
BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Burnaby Hotel and Conference Centre staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Burnaby Hotel and Conference Centre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quieter on the upper floor.”
 of 5 bubbles Trione01, 27 Oct 2016 | Read review
“This hotel is withing walking distance to several hotel and a mall.”
 of 5 bubbles 160JoseR, 19 Oct 2016 | Read review
“As far away from Kingsway as possible but the one we had was good even allowing for the position near the lift.”
 of 5 bubbles michaelwI5786VY, 18 Oct 2016 | Read review
“Choose a room away from Kingsway near the back”
 of 5 bubbles SagebrushCanada, 24 Sep 2016 | Read review
“I would ask for a room facing the pool as they are set back further from the road and they get the sun all day.”
 of 5 bubbles ficklefemale1, 17 Sep 2016 | Read review
5 of 5