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Holiday Inn Express Hotel Vancouver Metrotown

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Holiday Inn Express Hotel Vancouver Metrotown
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274 Reviews from our TripAdvisor Community

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Showing 262: English reviews
Perth, Australia
Level Contributor
45 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 24 October 2016

Relatively new place right across the road from the sky train. It's fine if you have business nearby. If you're on the side of the hotel that faces the sky train, you can actually hear the train surprisingly well even though there are double-glazed windows.

Helpful?
Thank mark_mb
HIMetrotown, Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Hello mark_mb, We appreciate you taking the time to provide us with a feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email me if you wish to discuss your issues personally - gm@himetrotown.ca Sincerely, Scott J General Manager More 

Smithers, BC
Level Contributor
94 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 17 October 2016

I quite enjoyed my stay at this hotel. The place was modern and clean. The pool and fitness room was very clean and had all that I needed. The TV channels are bit limited but enough. I found the rooms very dark and even with every light on - it still felt that way. The location is great. It is... More 

Helpful?
Thank PAR1BC
HIMetrotown, Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Hi PAR1BC, We are happy to hear you had a good experience with us. Our location indeed could not be more convenient, just a few steps from mall, pharmacy, restaurants and everything our guests need. We hope to see you again. Regards, Scott J General Manager More 

Black Creek
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 October 2016 via mobile

I am a gold member with ihg. I can honestly say, that I have never been treated with this much disrespect as I was at this facility. They refused a 5 night stay as the payment was from the US. So if you are a foreign traveller, which so many are, don't stay here.

Helpful?
Thank Maxine L
HIMetrotown, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Dear Maxine L, Thank you for being an IHG Reward Club member. I am sorry that you felt disrespected at our facility. I would like to clarify our payment process because of course we do accept payment from our US guests. As part of our payment requirements, we accept all major credit cards issued in North America. We do require... More 

Vancouver
Level Contributor
57 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 12 October 2016

I stayed at the Holiday Inn Express in Metrotown, Burnaby in the 3rd week of September 2016. I requested their top floor suite (they have only 1) so that I could have additional room to entertain a few colleagues upon the occasion of my retirement, and I wanted to be closer to the airport for a morning flight I had... More 

Helpful?
Thank Linescrew
HIMetrotown, Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Hello Linescrew, Thank you for the review. Our suite indeed allows us to accommodate our guests needs very well. We are happy you could experience a great stay. We look forward to having you with us again. Sincerely, Scott J General Manager More 

Kelowna, Canada
Level Contributor
166 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 8 October 2016 via mobile

The best thing about this hotel is its proximity to the Skytrain. This allows you to get to all the main attractions in Vancouver. Other pluses include: clean rooms, comfy bed, free wifi, nice staff and also close to Metrotown (large shopping centre).

Helpful?
Thank xtinecarmen
HIMetrotown, Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Hello xtinecarmen, Thank you for the 5 star review. Our locations is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of Burnaby and a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences. We hope... More 

Toronto, Canada
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 October 2016 via mobile

Stayed here for a week. The hotel is perfectly situated right at the SkyTrain and next to two large malls. We were able to get anywhere easily, right downtown in about 15 minutes. The mall has a great food court so after a long sightseeing day we didn't have to go far in search of food. The room was fine... More 

Helpful?
Thank kikibird85
HIMetrotown, Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Hello kikibird85, Thank you for your review. Our locations is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of [insert name of your city here] and a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day... More 

Tokyo, Japan
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 September 2016

A functional hotel, the rooms are not luxurious but they have mostly everything you need and other items are sold at the front desk. Friendly service, free parking and free buffet breakfast with hot and cold items. The driveway is tiny, and the lobby is basic. It had three computer terminals for guest use. Wifi stopped working for us at... More 

Helpful?
Thank Laidback84
HIMetrotown, Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Hello Laidback84, Thank you for your review. I am pleased to hear you enjoyed your stay. I would like to apologize for the inconveniences with the wifi. I hope you can visit us again. Sincerely, Scott J General Manager More 

San Francisco, California
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 31 August 2016

Room is as you'd expect for this chain. My main compliant was the bed needs to be replaced as it was way too soft. The mall next to this property is convenient and great for those who want to shop. If you're doing things mostly in downtown (or that direction), it's not the best location as it's ~20 minutes to... More 

Helpful?
Thank OBIE1_13
HIMetrotown, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Dear OBIE1_13 Thank you for your review and comments on our hotel. Many of our guests and I find that getting downtown is a lot easier by using the adjacent Metrotown skytrain station. From our property to downtown is less than 20 minutes and no parking issues when you arrive downtown. Of course if you need a car for the... More 

Calgary, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 August 2016

We stayed here recently and unfortunately had to deal with an unexpected illness. The hotel was conveniently located to the mall and a nearby drug store which was very helpful. The hotel room was extremely clean and the staff were very helpful to ensure that we had what we needed. The breakfast was great - lots of choices. There is... More 

Helpful?
1 Thank maple244
HIMetrotown, Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Hello maple244, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We surely hope you will visit us again. Sincerely, Scott J General Manager More 

1 review
Reviewed 25 August 2016 via mobile

We've just checked in and they put us in a room facing road works going on all the night (and for several nights, also started several days ago). We went to ask to be moved but they told us they are fully booked and they can move us only tomorrow. We have booked this room more than 2 months ago.... More 

Helpful?
Thank Silvia V
HIMetrotown, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Dear Silvia V, We appreciate you taking the time to notify us of your comments. The Metrotown Skytrain station is currently undergoing improvements and renovations to better service our community and surrounding areas. We have listed this information on our website and reservation confirmations to assist others in being aware. I am sorry that you were not aware of this... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Pool
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Completely Renovated hotel, guestrooms, conference space and all public space. The Burnaby Hotel 18 min to downtown, BC Place, Rogers Arena & Vancouver Convention Centre by Skytrain. Connected to Metropolis at Metrotown the 2nd largest shopping and entertainment complex in Canada. The hotel also offers complementary full hot buffet breakfast, underground parking and wifi. The location is ideal for leisure and corporate guests looking for Greater Vancouver accommodations also close to companies like Translink, Electronic Arts, BC Hydro and Telus. The hotel offers conference space with natural light, the Fraser Ballroom can accommodate upto 150 for a sitdown dinner with outdoor terraces as well as a boardroom for upto 10 guests. Full service catering and A/V equipment. Additional amenities include outdoor pool and sun deck and business centre.The adjacent area is undergoing renovation and there may be construction noise during the day from 8 am to 5 pm. ... more   less 

Additional Information about Holiday Inn Express Hotel Vancouver Metrotown

Address: 4405 Central Blvd. | Beside Metrotown Shopping and Entertainment Complex, Burnaby, British Columbia V5H 4M3, Canada
Region: Canada > British Columbia > Burnaby > Maywood
Price Range: £77 - £152 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel Vancouver Metrotown 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Holiday Inn Express Burnaby
Holiday Inn Burnaby
Burnaby Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel Vancouver Metrotown staff and other travellers.
1 question
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Questions? Get answers from Holiday Inn Express Hotel Vancouver Metrotown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room not facing the sky train”
 of 5 bubbles mark_mb, 23 Oct 2016 | Read review
“Ask for a room opposite from the skytrain. I could hear it all night.”
 of 5 bubbles PAR1BC, 17 Oct 2016 | Read review
“Request the top floor suite with the 2 patios for additional room!”
  • View from one of the 2 patio balconies from the room.
 of 5 bubbles Linescrew, 12 Oct 2016 | Read review
“Ask for ear plugs until the construction across the street has completed”
 of 5 bubbles OBIE1_13, 30 Aug 2016 | Read review
“Be sure to book at the back of the hotel or you will suffer from the Sky Train noise and sky train construction.”
 of 5 bubbles iSeeiPlay, 19 Aug 2016 | Read review
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