The Oaksmere Hotel
Rectory Road Brome, Eye IP23 8AJ England
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Dining (46)
About
#4 of 13 hotels in Eye
Location
Cleanliness
Service
Value
The Oaksmere is a lovingly restored Tudor manor, set in 17 acres of Suffolk parkland just outside of the market town of Eye, Diss. Boasting a Victorian walled kitchen garden, which is at the heart of our menus, alongside an on site butchery, Executive Chef Matt Avery and his team create exquisite dishes from homegrown and local produce. We have a range of dining areas including a public house, three private dining rooms, a spacious terrace with children’s play area, and a bright orangery style restaurant with open pass – so that you can watch the kitchen team at work! The Main House and Coach House boast 14 state of the art, individually designed bedrooms and suites, including family bedrooms and dog friendly bedrooms – perfect for reclining after dinner or a stroll in the Suffolk countryside. Nestled in our landscaped parkland, with the idyllic Suffolk countryside as a backdrop, stands our wedding and event marquee. Our wedding and event planners offer a bespoke planning service, with each wedding or event individually tailored to your personal taste and requirements.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Children's playground
Children Activities (Kid / Family Friendly)
Taxi service
Conference facilities
Banquet room
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Special diet menus
Meeting rooms
Baggage storage
Newspaper
Shared lounge / TV area
Sun terrace
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Laundry service
Ironing service
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Room features
Housekeeping
Room service
VIP room facilities
Bottled water
Coffee / tea maker
Minibar
Flatscreen TV
Whirlpool bathtub
Iron
Private bathrooms
Electric kettle
Complimentary toiletries
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Location
Rectory Road Brome, Eye IP23 8AJ England
Getting there
Car HireSee all Eye car hire
864Reviews2Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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The Oaksmere Hotel certainly impresses at first glance with its charming aesthetics and delightful culinary offerings. The ambiance of the hotel and the quality of the food served are commendable. However, the primary purpose of a hotel stay is a restful night's sleep, an expectation that was woefully unmet during my stay in Room 4. Positioned directly above the reception hall, Room 4 is plagued by an incessant cacophony of noise that makes relaxation and sleep nearly impossible. My attempt to retire early at 9:30 PM was quickly disrupted by the continuous clatter of dishes and the loud conversations of staff members, which persisted unabated until about 11 PM. Just when the reception hall quieted down, the cleaning staff began their rounds, seemingly oblivious to the presence of guests trying to sleep. The sounds of their activities - bashing around and moving items - continued until midnight. The cumulative effect of these disturbances meant that I only managed to fall asleep around 1 AM, resulting in a night that was more exhausting than restful. While the hotel has its merits, the experience in Room 4 was appalling due to the noise levels. Prospective guests should be wary of this issue, particularly if they are light sleepers or need to adhere to a strict sleep schedule. A hotel stay should rejuvenate, not leave you more tired than when you arrived…
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Date of stay: November 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Take earplugs...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Beautiful location and beautiful venue, but and here it comes dirty bathroom in tired room, photos attached, shame really, would of spoken to staff, but not asked about my stay, would expect this venue to be clean at least, the bathroom toilet was very dirty as shown in the photos and tired walls with cracks down them, also fans that started up around 6am, guess I had a special room
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
This is our second time staying at The Oaksmere but in a different room & we always have a lovely stay here! We stayed in the junior suite and it was gorgeous, the jacuzzi bath with the tv on the wall was amazing! We had an amazing evening meal followed by a gorgeous breakfast in the morning. All of the restaurant staff, and check in lady were very pleasant & welcoming too. I would agree with some of the comments that the rooms are a little tired in places, particularly the carpets and walls with lots of scuffs etc. I was also quite disappointed to see that our LED bathroom mirror was broken too which is slightly frustrating as it is not a cheap stay here. Other than a few minor inconveniences, we had a really pleasant stay! :-)
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The oaksmere, Owner at The Oaksmere Hotel
Responded 25 Oct 2023
Thank you for your lovely review, we are so glad you enjoyed your stay will us. Our rooms are currently under a refresh program so will all receive a revamp and the maintenance issue has been passed on and will be resolved quickly, sorry for any inconvenience caused during your visit. We will pass on your kind comments to our team and hope you will join us for another stay soon. Kind regards, The Oaksmere
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A beautiful place that impresses on arrival, but that’s where the good comments end. Walked into reception asking where to go for Sunday lunch and we were ushered through to their beautiful, buzzy restaurant. Gave our name to the plentiful staff and was informed that they had overbooked the restaurant and we’re going to be seated in the bar. Not good…if I’d wanted a pub lunch we’d have booked a pub. We were then shown to the empty bar, devoid of people and atmosphere, and with loud, crackly music above our heads that kept cutting out. We were left wondering whether we go the bar for drinks or if the staff take an order at the table, as there was no indication from the staff member. We were then ignored for 25 minutes so we decided to leave as a staff member finally acknowledged us and asked if we’d like to order. We told her that we were leaving and were met with “OK” and no question as to why we felt the need to leave. Hopeless experience. …
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from The oaksmere, Owner at The Oaksmere Hotel
Responded 26 Oct 2023
Thank you for your nice words regarding the aesthetics of our property however the title ‘approach with caution’ seems somewhat alarmist for a booking error. As you kindly stated it was a buzzy atmosphere as the restaurant was fully booked that day. Unfortunately, you made a booking in the pub which also served Sunday Lunch. So as explained to you by a member of our team there was no space in the restaurant at that moment. You were then given the option of your table into The Pub or to wait until a table in restaurant became free. Our pub does intentionally offer a more laid-back atmosphere and service style in contrast to our restaurant which full table service but apologises if you interpreted this as neglectful and of course your comments will be raised with the service team as we always strive to improve. Thank you for your comments, The Oaksmere
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Haven’t been here for a few years, so decided to give it another go. Entrance and exit signage very poor in the dark. Welcome non existent, but service staff very pleasant and attentive. My wife had scallops and me the parfait, both of which were very nice. For main I had the skate wing, which was completely tasteless, and my wife the hake, served in a bowl.which made everything soggy. Then 12.5% service charge - sorry, no way. I prefer to give my own tip, and left £5. Sorry but not the best restaurant experience.
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Better lit signage for entrance an exit. Get rid of the service charge, and try not to serve pre...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from The oaksmere, Owner at The Oaksmere Hotel
Responded 26 Oct 2023
Thank you for feedback. Firstly, apologies you did not you feel your visit was not entirely positive, we are always striving to provide our guests the best experience during their time with us and take feedback very seriously and we will certainly look into your comments that outdoor signage at night was not easy to navigate. Thank you for your positive comments regarding the service you received from our restaurant team, and we are very glad you both enjoyed your starters. It is a shame to hear you did not enjoy your main course as it one of our most popular dishes that has received a lot of compliments. Our team did offer to change your mains which was declined. Our service charge policy is completely discretionaryand given directly to the service team but ultimately should reflect the service your feel you should receive. Kind regards, The Oaksmere
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ate in restaurant. nice place good atmosphere. however the chicken parfait led to a series bout of food poisoning. It is well known that this starer needs very carefully handling. So take care in your choice. The sirloin steak was average and spoilt by unnecessary herbs Not as tender as it should have been at the price.
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The oaksmere, Owner at The Oaksmere Hotel
Responded 26 Oct 2023
Please contact The Oaksmere directly regarding this concern. We take matters of this nature very seriously. This dish was in fact served to 300 other guests at a function that day and there were no other complaints of illness at all. If you could please take the time to email or call us at your convenience this would be much appreciated. Kind regards, The Oaksmere
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The positive - Beautiful setting especially on a sunny day. Lovely looking restaurant. Good food choice. Most of it lovely. The younger waitresses were very pleasant (which is why I continued with my tip). Hotel made a lovely effort with birthday table decorations and serving our cake. The negative - Some of the Bedroom/Bathroom decor tired and needing touching up. Mould and damp patches (We had 3) Very disappointed with managements lack of apologies for hotel errors sadly. (Which I did discuss at the time during the eve and the next morning) Customer appreciation goes a long way and I did not feel this at all when I left sadly especially as I had just spent nearly £1000 for the evening for 8 of us. (Not my first visit) large piece of plastic in burger. Wrong steak order followed by one of the steaks being very poor. Had to leave table 3 times to find someone to take drinks orders. If a discretionary tip of £52 is going to be added to the bill, maybe earn it first! (For the record I still paid £30 tip as the evening wasn’t all bad). Just a shame the management did not offer any good will gesture.…
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The Oaksmere is a very pleasant hotel. The room we had was a decent size and comfortable. Staff were also very welcoming. The restaurant was excellent with interesting dishes that were well cooked. Overall, a gooid place to stay.
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
We have stayed here at The Oaksmere before and had an enjoyable stay, and thought we would book again from the first stay experience. How wrong were we….. having limited mobility and my other half breathing difficulties we were careful on the room type selected, also we ensured we requested none feather bedding, nothing where animal hair had been and if stairs just one flight. When we arrived the receptionist was pleasant and helpful, she advised she had upgraded our room, we thanked her. When entering the room it seemed ok, but arriving late we quickly changed for dinner. When entering the room after dinner we thought we would open a window…… we could not it was patio doors ( as a ground floor room) so that meant we could not have a window open for my other half’s breathing condition during the night, there was no air con either. On opening the patio doors (room 11) to get air before bed the slabs were full of cigarette butts ! I’ve taken some pictures but believe me there were more either side of the doors and scattered around, why were these not cleaned up ? The fridge constantly made a drumming noise, it kept us awake until 3am ! Then we turned it off, I recorded it as there was no one on reception later on in the evening to report it too, so this was mentioned in the morning, they did not comment or offer apologies. When speaking with reception I advised about the room, cigarettes, no window, smell of dog, hair and dirty shower but there was no comparison what do ever or even a gesture of good will. The room was stifling, I’m not sure of the thinking of staff and how this was an up grade for mobility and breathing ? There was also an uneven paving slab located by the room door entrance. The shower needed a deep clean. The breakfast was ok, However not the same as previous years, less selection on help yourself, less fruit, less pastries. The dinner was good but smaller portions then previously. The main rub was how we were given the room as an upgrade and truthfully it was no upgrade due to lack of windows, and not suitable for our needs. I feel in my opinion staff should be more aware of services and what’s on offer. The hotel should think on how they can make it up to customers who have a genuine complaint. …
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Check rooms out before hand.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
awful service!!! Could not fault some of the food apart from the burger was dry and no taste! But the service was awful… it wasn’t that busy I have been to busier places and had brilliant service… even though we mentioned the long waits etc we still had no sincere apology from the staff members..
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
US$131 - US$163 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cornwallis hotel brome
FORMERLY KNOWN AS
Cornwallis Hotel
LOCATION
United KingdomEnglandEast AngliaSuffolkEye
NUMBER OF ROOMS
14
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Frequently Asked Questions about The Oaksmere Hotel
Which popular attractions are close to The Oaksmere Hotel?
Nearby attractions include The 100th Bomb Group Memorial Museum (4.3 miles), Bressingham Steam Museum and Gardens (4.4 miles), and Shorelands Wildlife Gardens (4.4 miles).
What are some of the property amenities at The Oaksmere Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Oaksmere Hotel?
Top room amenities include a minibar, a flat screen TV, and a whirlpool bathtub.
What food & drink options are available at The Oaksmere Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to The Oaksmere Hotel?
Conveniently located restaurants include The Yaxley Bull at The Auberge, The Four Horseshoes, and Weavers Wine Bar & Eating House.
Does The Oaksmere Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Oaksmere Hotel?
Many travellers enjoy visiting Manor Farm (8.7 miles).
Is The Oaksmere Hotel accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.