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The Oaksmere Hotel

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Rectory Road Brome, Eye IP23 8AJ England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (267)
Dining (36)
Room & Suite (23)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 02/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Oaksmere Hotel
Updated 02/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 2 hotels in Eye
Location
Cleanliness
Service
Value
Travellers' Choice
The Oaksmere is a lovingly restored Tudor manor, set in 17 acres of Suffolk parkland just outside of the market town of Eye, Diss. Boasting a Victorian walled kitchen garden, which is at the heart of our menus, alongside an on site butchery, Executive Chef Matt Avery and his team create exquisite dishes from homegrown and local produce. We have a range of dining areas including a public house, three private dining rooms, a spacious terrace with children’s play area, and a bright orangery style restaurant with open pass – so that you can watch the kitchen team at work! The Main House and Coach House boast 14 state of the art, individually designed bedrooms and suites, including family bedrooms and dog friendly bedrooms – perfect for reclining after dinner or a stroll in the Suffolk countryside. Nestled in our landscaped parkland, with the idyllic Suffolk countryside as a backdrop, stands our wedding and event marquee. Our wedding and event planners offer a bespoke planning service, with each wedding or event individually tailored to your personal taste and requirements.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Children's playground
Children Activities (Kid / Family Friendly)
Taxi service
Conference facilities
Banquet room
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Meeting rooms
Baggage storage
Newspaper
Shared lounge / TV area
Sun terrace
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Housekeeping
Room service
VIP room facilities
Bottled water
Coffee / tea maker
Flatscreen TV
Whirlpool bathtub
Iron
Private bathrooms
Minibar
Electric kettle
Complimentary toiletries
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
745Reviews2Q+A100Room tips
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Sophie M wrote a review 22 Jun
1 contribution
My family and I had a meal in the restaurant here at the end of May. It was booked for my fathers birthday and was the first time myself and my family had been able to see him for 10 months, so needless to say we were hoping it would be a special evening for us all. From start to finish the service was appalling for various reasons. Repeatedly having to chase drinks (at one stage we ended up asking 3 different members of staff if our drinks might be on the way and waited around 35+ minutes only to be told the bar had been busy making cocktails for other tables). Soup was served without soup spoons (took several minutes to catch a waitress and request a spoon by which time the soup was cool), steak served without a steak knife, at no point were we asked if we would have liked condiments with our meal or if everything was ok. I could go on with other details that, although minor contributed to our evening being spoiled. The restaurant itself was not particularly busy when we arrived and so these issues could not be blamed on the volume of customers there. When we returned home I checked our receipt to find unsurprisingly we had also been over charged for multiple items (only adding up to around an additional £15 / £20 but in principle this should not have happened). There was also a standard 10% service charge placed on the bill. A £30 service charge on a £300 bill. I can honestly say that the service at Pizza Hut with my children days later was a million times better... the bill needless to say also. While I am more than happy to pay a premium for a lovely restaurant and food, the service absolutely ruined our evening because everything was such hard work. Having worked in many restaurants for several years I absolutely cannot understand how they could have gotten it so badly wrong. Having also discussed this with several friends, they have unfortunately had similar experiences. It is such a shame as it is such a beautiful building with the potential to be an amazing venue. Twice I have contacted the oaksmere to give them a chance to respond to their shortfalling and needless to say I have had no response at all. Very disappointing to say the least.
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Date of stay: May 2021Trip type: Travelled with family
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C8275XRannr wrote a review 19 Jun
Hest Bank, United Kingdom137 contributions48 helpful votes
Lovely venue spoilt by very very poor service throughout. Very slow drinks and food service. Lack of attention to detail and staff just un aware of guests waiting for very long periods of time. Food not brilliant often cold and menu not very inspiring. Food hygiene issues ...pastries and items out at breakfast in heat with no covers and lots of flies around them due to hot weather . Cold cooked breakfasts and items missing not noticed by serving staff. Serving staff not clued into what tables should have out, anything missing or customers needs. Staff need training on customer relations when customers do look frustrated by these long periods and errors . After apologises on day one management said they would address the issues, but clearly failed as it was repeated on day two. Just felt like lip service. Asking about allergies on arrival obviously due to some serious occurrence in the past, but seeing raw salmon being handled by hand onto a plate with no tongs or gloves could potentially be a cause of concern for anyone with allergies to fish, these would require serious immediate medical attention, if ot took as long as the drinks did., I dread to think! The staff need training clearly then close monitoring, and thinking that the venue which is in a lovely setting will make up for the service are deluded. The service and staff are everything ... Leadership is key too and following through issues repeatedly as well as random checks yes its laborious but necessary to instill a consistent service for every customer coming through the door . I observed guests looking around for attention, things forgotten, things not arriving or delayed ..if as a guest I can see it why cant staff ..they chose repeatedly to not make eye contact or appear super busy when there were not many guests at all .They missed the looks at peoples watches , the heads turning seeking staff or trying to desperately get attention,...simple physical gestures flagging up the beginning of customers becoming disengaged and becoming dissatisfied. Unsure if I would return due to the location, I would consider eating out and not ensuring the fiasco of dining or drinking here, but that isnt what a hotel is about .. Its being able to relax after check in ...not get wound up trying to get a simple meal Served or a drink ...its the whole experience ....the place looks smart , get the smart with your sevice, food, drinks, and Staff its not about cosmetically looking the part ,,, it's about delivering a service that's smart too.
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Date of stay: June 2021
Value
Cleanliness
Service
Trip type: Travelled on business
Room Tip: Rrooms at back, gravel drive and bar entrance and car park can be noisy, and neighbours dog noise...
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Liza S wrote a review 18 Jun
1 contribution2 helpful votes
I had booked a table onTuesday for the Wednesday lunchtime on 'The Terrace' and requested a table under the canopy or with a parasol. This was to celebrate a family birthday and we were looking forward to it, however we have experienced slow service previously. When we arrived it was extremely hot, the table we were taken to was on 'The Terrace' but in drect sunlight, no tables were available under the canopy or with a parasol. Therefore we decided to dine inside whihc was fine as cooler but not what I was expecting due to booking the table outside. A member of staff came over after about 10 minutes to take drinks orders with no menu, I asked for a drinks menu whihc was brought 5-10 mins later, we waited and contined to wait until after we had been seated for a total of 25 minutes - we then left and explained to reception why. If the member of staff had brought the drinks menu from the start we could have ordered immediately. The female member of staff who initially had taken us to the table outside was later walking around with a toddler in her arms which was not professional and maybe she would have been better placed serving the guests. They are obviously seriously short of staff but I am sure there must be senior management/owners that should be able to step in to make sure a good level of service is provided and guests are happy and will therefore return. The prices are not cheap and because of this the perception a guest will have is for a better level of service and quality of food etc. We know it is hard at the moment but your reviews are very hit and miss, we will not be back and I am sure we will not be the only ones.
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Date of stay: June 2021
Service
2 Helpful votes
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Liffey79 wrote a review 16 Jun
Cambridge, United Kingdom80 contributions46 helpful votes
We decided to come here for a team lunch and were all quite excited about it when we checked out the menu online. The booking procedure was easy and friendly. Upon arrival we got our seat on the terrace and the venue is absolutely beautiful. However, it feels like the prime location is abused as service is severely lacking. It took over half an hour for us to get drinks. The waiter then forgot what we ordered and had to come back. I ordered gin with slimline tonic. They had run out of that so gave me normal one instead. I then got offered soda water instead. I didn’t like it but there was no chance I was being offered a new drink; I had to go inside to order it. It the got delivered to the wrong table. Finally after we finished our drinks someone had taken our food order which appeared to be complicated as well. After almost 90 minutes at the venue we finally got the food (sandwiches!) and a tart. The tart was supposed to come with roasted vegetables but was served with giant couscous instead. By that point we were tired of complaining and left it. The food actually tasted nice but presentation was lacking. Literally chips and a sandwich. There was no love lost. A real terrible shame for an amazing venue that is also costly. The terrace wasn’t full and there were plenty of staff so the bad service is inexplicable. It was all really disappointing experience apart from one lady who was visibly running the show and was doing a fine job at it. Unfortunately I didn’t catch her name. (Black jeans and white blouse). She deserves an instant promotion as she was working so hard and without her a lot of people would have walked out. There is huge potential but it just seems badly managed.
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Date of stay: May 2021Trip type: Travelled on business
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hayley v wrote a review 11 Jun
1 contribution1 helpful vote
my husband and myself stayed here last night. Room was fantastic but the staff overall were very under qualified. Chef was incredibly rude when I complained that my rib eye steak was overcooked and incredibly grey looking. He insisted it was cooked to a perfect medium. My husband has a porterhouse cooked perfectly . Very confusing. It took speaking to Emma in the end to get any resolution. Room 5 is also directly over the kitchen and very noisy until 1am. I really wouldn't recommend wasting your money here.
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Date of stay: June 2021
Value
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PRICE RANGE
US$116 - US$161 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cornwallis hotel brome
FORMERLY KNOWN AS
Cornwallis Hotel
LOCATION
United KingdomEnglandEast AngliaSuffolkEye
NUMBER OF ROOMS
14
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Frequently Asked Questions about The Oaksmere Hotel
Which popular attractions are close to The Oaksmere Hotel?
Nearby attractions include The 100th Bomb Group Memorial Museum (4.3 miles), Bressingham Steam Museum and Gardens (4.4 miles), and Shorelands Wildlife Gardens (4.4 miles).
What are some of the property amenities at The Oaksmere Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Oaksmere Hotel?
Top room amenities include a minibar, a flat screen TV, and a whirlpool bathtub.
What food & drink options are available at The Oaksmere Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Oaksmere Hotel?
Yes, free parking is available to guests.
What are some restaurants close to The Oaksmere Hotel?
Conveniently located restaurants include The Bull at The Auberge, Number 11, and Turkuaz.
Does The Oaksmere Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Oaksmere Hotel?
Many travellers enjoy visiting Manor Farm (8.7 miles).
Is The Oaksmere Hotel accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.