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Hotel Universel

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Hotel Universel
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319 Reviews from our TripAdvisor Community

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Showing 177: English reviews
Ottawa
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

Great stay! Very quiet and clean! Wish they had explained the spa facilities to me when I checked in, My French was not very good but the staff was helpful and spoke English to me. I will definitely be back again!!!

Helpful?
Thank Mama_is_on_Vacation
joanna_lortie, Propriétaire at Hotel Universel, responded to this review

Thank you for your wonderful review! We are happy to hear that you enjoyed your stay. Hopefully we will see you again verye soon in our great region. More 

Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 weeks ago via mobile

Spent the night of a little couple getaway for our birthdays. Very clean rooms. A little noisy as our room was at the end of a hall by a staircase and there was a youth hockey team on the adjacent hallway but overall a nice relaxing stay. Didn't get to pool but not sure it would have been relaxing being... More 

Helpful?
Thank Natasha B
joanna_lortie, Propriétaire at Hotel Universel, responded to this review

We want to thank you for taking the time to share your comments following your stay at the hotel. We are glad you enjoyed your stay with us even if you stayed on a busy week-end. Thanks again for your kind comments and we hope you will come back soon for another relaxing stay. More 

Quebec City, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

partially my fault, i will admit, i have chosen the wrong room type and didn`t fully read the small prints but within 10 minutes of my booking i was calling them to change the dates due to a ball tournanment that changed their dates and i was told no. i couldn`t believe it, asked to speak to a supervisor, was... More 

Helpful?
Thank Dennis S
Belleville, Canada
2 reviews
Reviewed 26 October 2016

Stayed there one night this summer. Room was very noisy and staff was not cooperative. We had to wait for the manager to arrive. The good part is the restaurant. Breakfast was excellent and the service was good even though it was a busy morning.

Helpful?
Thank robichaudjm
Niagara Falls, Canada
Level Contributor
84 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 23 September 2016

We chose this hotel as an overnight stop on or trip to Dartmouth Nova Scotia. I was warmly greeted first in French, then in English by a very nice young man at the desk. He was very accommodating and gave me some additional information that I needed. I had requested an easy access room and was given a drive up... More 

Helpful?
Thank Judai
Ottawa, Canada
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 September 2016

Only stayed 1 night but I would recommend this hotel if you are taking part in a conference being held on the premises or a family to enjoy the pool and slides. It was busy, noisy and crowded. I would also like to point out that when you arrive at check-in and are told that your room is not ready... More 

Helpful?
Thank Louise S
1 review
Reviewed 8 September 2016

Appeared to be lovely. It was promoted as including breakfast but it wasn't. We had 2 rooms and they were both very noisy. Some fan or air exchanger or something like that was on and off all night. Not restful at all. We were on the pool side on the 3rd floor. Given that we like an early start with... More 

Helpful?
Thank Sandra S
Kingston, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 September 2016

This Hotel has a lot to offer. It is extremely clean, and friendly staff. There are 2 restaurants on site. Indoor pool with slide. We had a lot of fun. Checking In and Out was very easy. It had everything we needed and more

Helpful?
Thank Debbie S
Burlington, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 September 2016 via mobile

I just experienced the most inhumane treatment of my pet that I can not believe happened. We selected a dog friendly hotel to stay at to split up our long drive and thus ended up at Hôtel Universel & UniverSpa nordique Rivière-du-Loup and I regret making this decision. I WARN ALL PET OWNERS, avoid this hotel if you care about... More 

Helpful?
1 Thank Eatlocaldamo
joanna_lortie, Propriétaire at Hotel Universel, responded to this review

Dear Mr. Wills, I am Joanna Lortie, the vice president of the hotel. After taking the informations of everyone that was concerned in your situation, I would like to give you my apology. I have myself a cat and I would have probably reacted the same way you did. The employees who where at the front desk wanted to insure... More 

Caribou, Maine
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 September 2016

Stayed a weekend w/ my husband - beautiful suite with kitchen, walk in shower, the works, used the spa and got massages, very, very relaxing. Hotel is loaded with amenities like outdoor pool and several restaurants. We didn't care for the food, our main courses were weird - more like art than food and expensive, breakfast experience nothing special. Aside... More 

Helpful?
Thank CrossCountryDriverx3

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Welcome to Hotel Universel Riviere-du-Loup Hotel Universel in Riviere-du-Loup is pleased to welcome you to its brand-new, 220-room hotel in Riviere-du-Loup including 51 newly-built units. Hotel Universel offers a complete range of services specially designed to accommodate all the needs of its clientele, both business and tourist. Hotel Universel is your choice hotel in Riviere-du-Loup. We pride ourselves in being able to meet the expectations of all types of travelers with our variety of services and amenities, which is unique for a hotel in Riviere-du-Loup. Our extensive facilities include a state-of-the-art convention centre equipped with the latest in high-tech equipment; our excellent team of experienced lodging and food service professionals will ensure that your activities are an unqualified success. Our team at our hotel in Riviere-du-Loup is at your disposal to accompany you and advise you in organizing your wedding or your business meeting. ... more   less 

Additional Information about Hotel Universel

Address: Boulevard de l'Hotel-De-Ville | 311, Riviere du Loup, Quebec G5R 5S4, Canada
Region: Canada > Quebec > Riviere du Loup
Price Range: £67 - £93 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Universel 3*
Number of rooms: 220
Reservation Options:
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Also Known As:
Universel Hotel Riviere Du Loup
Hotel Universel Riviere Du Loup, Quebec, Canada
Hotel Style:
#3 Business Hotel in Riviere du Loup
#6 Romantic Hotel in Riviere du Loup
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Universel staff and other travellers.
1 question
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Questions? Get answers from Hotel Universel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tell them if you have any special needs when you make your reservation. I am sure they will do their best to accommodate you.”
 of 5 bubbles Judai, 23 Sep 2016 | Read review
“If you want a good nights sleep ask for a quiet room.”
 of 5 bubbles sandrasR4681IW, 8 Sep 2016 | Read review
“Pay extra for a suite or stay in the newer section”
 of 5 bubbles CrossCountryDriverx3, 1 Sep 2016 | Read review
“Rooms in the renovated section are spacious and quiet.”
 of 5 bubbles Hopper57, 31 Aug 2016 | Read review
“Rooms in the newer section seem a bit larger, and are served by a bigger elevator, and close to the rear entrance.”
 of 5 bubbles ComstockJL, 25 Aug 2016 | Read review
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