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Hotel Castel & Spa Confort

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Hotel Castel & Spa Confort
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142 Reviews from our TripAdvisor Community

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Showing 71: English reviews
Ottawa, Canada
Reviewed 2 September 2014

The hotel is located a short drive from the Zoo and was near a few restaurants. The pool was only open on the Friday and Saturday with a life guard on duty. The room was clean and well appointed, for a family of 2 adults and 2 kids. The hotel is a little tired and could do with so Reno's,...

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Helpful?
Thank SoccergodManU
LouiseBouthiette, Directeur général at Hotel Castel & Spa Confort, responded to this review

We would like to thank you for taking your time to post your comment. We are glad to hear that you enjoyed your stay with us and it is going to be a pleasure to welcome you again with your family for your next visit to the Granby Zoo.

Quebec City, Canada
Reviewed 28 August 2014

Correct rooms, nice ammenities, superb outdoor pool setup and a very friendly . Naturally, very close to the zoo and family friendly. The best option in town by far. Forgot some stuff in the room, they offered us to ship it back home

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1Thank PATmaan
LouiseBouthiette, Directeur général at Hotel Castel & Spa Confort, responded to this review

Thank you for this nice review of your stay with us. We really appreciate to hear from you. We hope you will come and see us again next time you travel in the Eastern Townships with your family.

Reviewed 12 August 2014

I spent one night in this hotel and met with my expectations. This is a very nice hotel, well located, the staff were polite and accommodating, and very clean overall. Just a few minute from the zoo, walking distance to restaurants, nice pool and park for children's. I did not experience the spa, but I am really please with the...

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Helpful?
1Thank peter A
LouiseBouthiette, Directeur général at Hotel Castel & Spa Confort, responded to this review

What a great review from your recent stay at our hotel! Thank you very much for your good comment, we really hope to see you again soon with your family (or for a romantic getaway weekend, why not?) Have a nice summer ending!

Ottawa, Ontario, Canada
Reviewed 31 July 2014

We stayed at this hotel for 1 night and got the 2 day zoo package. When you arrive there is a little table with mega blocks and children's books - what a great idea, after a long car ride its nice for the kids to have something to occupy them while you check in. The room was nicely furnished and...

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Helpful?
Thank Elena A
LouiseBouthiette, Directeur général at Hotel Castel & Spa Confort, responded to this review

That is such a pleasure to read your review about your stay in our hotel. Thank you very much for taking your time to post your comment and to recommend the hotel to our future customers. It is going to be a pleasure to see you again next year!

Trois-Rivieres, Canada
Reviewed 23 July 2014

Went there for a tournament and they know it. This was overpriced The hotel need renovations, the room is small, the bathroom too. The room was clean and the pool too. The staff was nice. I don't have a lot to say because nothing was wow. If you are looking for an overpriced room near the granby zoo, its the...

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Helpful?
Thank Sebastien B
LouiseBouthiette, Directeur général at Hotel Castel & Spa Confort, responded to this review

We are really sorry you did not like your stay as we wish you could. You have to know that we are constantly renovating our rooms and installations to satisfy our precious customers. However, we would like to thank you for your goods words regarding our staff and the cleanliness of the hotel.

Ottawa, Canada
Reviewed 5 July 2014

We stayed there one night as part of the hotel / Granby Zoo package. What a waste of money. You're paying a lot of money for an outdated hotel in the middle of nowhere. The included breakfast is nothing more than a cafeteria serving in a basement room. The pool was not heated as advertised. The kids, who usually couldn't...

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Helpful?
Thank Dan B
LouiseBouthiette, General Manager at Hotel Castel & Spa Confort, responded to this review

We are really sorry you did not enjoy your stay in our hotel. Our main goal is to offer the best for our customers. Normally, they appreciate the location on Principale Street, near the Granby Zoo and the shopping area, which is a must for families. Concerning the outdoor pool, it is heated all summer long at 82 degrees. We...

Ottawa, Canada
Reviewed 2 June 2014

Front desk staff were very nice and helpful, otherwise I didn't use any other services except the breakfast in the morning (in room), and again the staff were very nice. However the quality of the food was average, the room (suite) was Okay. I wasn't expecting much more since it is a small town and options are limited, this way...

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Helpful?
1Thank Sohail A
LouiseBouthiette, Directeur général at Hotel Castel & Spa Confort, responded to this review

Thank you for taking your time to post your comment here and to recommend our hotel to our future customers. We consider every comment we receive, so we really appreciate to hear from you. We hope to see you again!

Sainte-Julie, Canada
Reviewed 28 May 2014

If it's raining, then you have nothing to do, the pool is outside and cold (even in July), no playroom no nothing. The rooms were okay, the building seemed to be old and small, but it was close to the Granby zoo...

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Helpful?
Thank Annie E
LouiseBouthiette, General Manager at Hotel Castel & Spa Confort, responded to this review

We think everybody can easily find something to do at the hotel even if it’s raining outside (gym, bar, pool table, playroom, outdoor heated pool…). Some of these services are opened 24-hours and they are completely free. Otherwise, we are always open to receive your suggestions to increase the experience of our future customers. Thank you!

Pont-Rouge, Canada
Reviewed 20 February 2014

We've taken our vacation to Granby 3 years in a row and all 3 times we booked there because it was great the first time, it met our expectations the 2 other times. We travel with our son, and the first time we did, he was 2 so I thought it was great to have a fridge in the room...

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Helpful?
Thank KarG2014
LouiseBouthiette, General Manager at Hotel Castel & Spa Confort, responded to this review

Thank you for taking your time to post your comment. It’s a great pleasure to know that you enjoyed your stay each time you came at Hotel Castel & Spa Confort. Our employees make a lot of efforts, these compliments are a reward for their good work. We are also pleased that you enjoyed our facilities and that you had...

Modena, Italy
Reviewed 4 January 2014

Never seen an hotel with a fixed menu for breakfast...sorry, i have seen it but it was in an airport...rooms are in the average. Very close to center of Granby. But for sure it dors not deserve 4 stars!!!

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1Thank riccardo s
LouiseBouthiette, General Manager at Hotel Castel & Spa Confort, responded to this review

Thank you for taking your time to post your comment. In fact, with every package you get at the hotel, you can take one of our 6 different complete menus which are included without any additional charges. We prefer to prepare breakfasts with this formula instead of a buffet style, because it assures to every client that meal is freshly...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Spa
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Castel & Spa Confort staff and other travellers.
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Questions? Get answers from Hotel Castel & Spa Confort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with brand new bathroom are nice”
 of 5 bubbles andrewrobertson444, 9 Aug 2016 | Read review
“1st floor has most direct access to outdoor pool and multiple exits to parking.”
 of 5 bubbles nealkimb, 29 May 2016 | Read review
“Reservations do not guarantee you will get the room you want. Room assigned on arrival. Don't know their criteria.”
 of 5 bubbles LifeIsGood2316, 23 Jul 2015 | Read review
“We overlooked the pool but it was not as noisy as I expected and had a small balcony.”
 of 5 bubbles beemer46209, 22 Jul 2015 | Read review
“The rooms with two queen size beds are more quite, though more expensive.”
 of 5 bubbles 906helenas, 24 Jun 2015 | Read review
5 of 5