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Brentwood Bay Resort & Spa

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Traveller (382)
Room & Suite (377)
Dining (41)
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Overview
  • Excellent73%
  • Very good18%
  • Average4%
  • Poor3%
  • Terrible2%
Travellers talk about
“the pub”(176 reviews)
“butchart gardens”(116 reviews)
“jetted tub”(36 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Rooms
5 Jun6 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (771)
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757 results
Traveller rating
534
140
36
29
18
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LanguageEnglish
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534
140
36
29
18
Show reviews that mention
All reviewsthe pubbutchart gardensjetted tubgas fireplacevancouver islandview of the baysmall marinathird floor roomseagrille restaurantrain showerbeautiful resortfloor to ceiling windowsoutdoor patioromantic getawaylocal ferryshort drivedowntown victoria
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1 - 5 of 757 reviews
Reviewed 3 days ago

Evening started off poorly as my wife called from our boat as we were in transit from Friday Harbor around 3:00 asking for a res for 5. We were told they were sold out. Knowing we could get a table in the pub I called...More

Thank Peter E
Response from LeadershipTeam, Manager at Brentwood Bay Resort & SpaResponded today

Hello Peter, Thank you for taking the time to review our resort. We appreciate your feedback and your patience during your visit! The law regarding minors in the pub is legislated by the province and regulated by our pub liquor license. We offer our guests...More

Reviewed 3 days ago

We had booked a room both for our wedding night and back up plan if the weather didn't cooperate for our small boat wedding in the nearby marina. The staff ensured we had the room we wanted (1st floor with a patio), a gift to...More

Thank Baxterthetravelguy
Response from LeadershipTeam, Manager at Brentwood Bay Resort & SpaResponded today

Hello Baxter theTravel Guy, Congratulation on your nuptials and we are so thrilled you choose to celebrate with us at Brentwood Bay Resort and Spa! Thank you for your kind words and compliments to our staff and accommodations. We look forward to hosting you again,...More

Reviewed 1 week ago

Positives - Great view, comfy bed, cozy fireplace, sparkling pool, yummy margaritas @ poolside, wonderful service, great food. Cons - Balconies are not private, whenever we were on our balcony trying to enjoy the gorgeous views we were being watched by guests using the restaurant...More

1  Thank R L
Response from LeadershipTeam, Manager at Brentwood Bay Resort & SpaResponded today

Hello RL, Thank you for taking the time to review our resort on Trip Advisor and your compliments on our accommodations. Our balconies are all Ocean views which is the same view as our restaurant and pub patios, Fortunately, the two buildings are adjacent so...More

Reviewed 1 week ago via mobile

Another unacceptable experience. When we arrive we're told we can't order food for 1/2 hr because they seated a large group and the kitchen is backed up. Ok. So we got some drinks. Ordered fries, beause by then i'm starving, and they were good. Real...More

Thank Gerry M
Response from LeadershipTeam, Manager at Brentwood Bay Resort & SpaResponded 1 week ago

HI Gerry, Thank you for taking the time to send us your feedback. We appreciate your business and we are truly disappointed to hear of your experience here over the weekend. We are just getting our summer staff up to par, and with the volume...More

Reviewed 2 weeks ago

This hotel and spa was near Butchart Gardens and we had a nice stay here. The staff was unusually friendly. Everyone went out of their way to insure that we had a good time. The Spa was wonderful. Breakfast was included with our spa package...More

Thank James C
Response from LeadershipTeam, Manager at Brentwood Bay Resort & SpaResponded today

Hello James, Thank you for taking the time to review our Resort. We appreciate your feedback and glad you enjoyed your stay. The Spa Lovers Escape is a great package for couples looking to get away and relax in seclusion for a weekend. Perhaps the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Room Service
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Business Centre with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$159 - US$614 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$159 - US$614 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (382)
Room & Suite (377)
Dining (41)
Pool & Beach (38)
Amenities (80)
Questions & Answers
Ask a question
Melbourneboy
30 November 2017|
AnswerShow all 8 answers
Response from FrancesZC | Property representative |
Hello! Thank you for your inquiry. Our property is fully wheelchair accessible, with an elevator inside the building to access each of our three floors and an outdoor ramp that connects our parking lot to the main Pub... More
1
Vote
Hannah C
2 July 2017|
AnswerShow all 4 answers
Response from LeadershipTeam | Property representative |
Hello Hannah C, My recommendation is to exchange money at your own bank before travelling to Vancouver Island. Your bank may offer a better exchange rate/less fees. Alternatively, you can exchange money at a currency... More
1
Vote
Heapie1
23 January 2017|
AnswerShow all 6 answers
Response from Trevor S | Reviewed this property |
From Vancouver, there is a ferry that runs regularly (about 1.5 hours). From Seattle there is both a slow ferry and a high speed ferry. There are also seaplanes that fly into downtown Victoria harbor and regular planes that... More
2
Votes
Room Tips
"I think every room has a view, the higher up ones for sure but we were surprised at the view from the 1st..."
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"Top floor seems to offer a bit more privacy."
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"you will not regret your booking."
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"The ground floor room we had was large, and we think it was worth the upgrade."
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