it was a pleasure to stay at Bristol Broad Quay, hassle free and excellent friendly staff. The Apartment was perfect and peaceful, I was there for a few weeks and had my room Serviced during my stay which was a really nice surprise, many thanks, see you again
the apartment was perfect, just what we were looking for. nicely decoarted, spacious, clean, great balcony, lovely view over bristol, quiet, great front desk team. you can book the uderground parking which is pretty cheap. highly reccommend
Lovely apartment in a great location located in the city centre! The apartment was modern, clean and overall stunning! Came with a kitchen, so we had crumpets in the morning which was nice. Also the bathroom was lovely and modern.
This apartment was a great central find, not too pricey & great for two mature ‘girls’ that want a bed & bathroom each, really well equipped kitchen, literally everything you could need for a couple of days away with your friend (who lives other side of country). We’ll be back!!
Booked to stay here through Booking.com who failed to communicate a change in dates to SACO Broad Quay. As a result, when we arrived they had no record of our booking even though the reservation was confirmed on the booking.com site. The lady on reception was pleasant and advised us that despite this mistake they could accommodate us with the last remaining available room. She suggested this room was an upgrade from what we had booked (a one bedroom appt) but we did book a one bedroom appt so unclear how this was an upgrade. I paid IN FULL for the room on check in. The issues arose because the reception team on check in did NOT advise us that the room we had been allocated would be needed for other guests and we would have to vacate this room on the final night of our stay and be downgraded to a studio room. AT NO POINT were we told this. The manager who was not even there at the time of check in insists we were told this which I take GREAT objection to - she is essentially accusing us of lying. I also take great issue with how we were told we would have to vacate the room. The reception called us four times during our dinner on the night before demanding we leave the room the next day. I refused to have my dinner rudely interrupted asked them to stop calling me and that I was not prepared to leave the room as we HAD NOT BEEN TOLD THIS WAS A REQUIREMENT. The next morning as we were heading out to meet our daughter the manager tried to stop us and again told us we had to leave the room. I was not prepared to be late for the meeting with my daughter so I did not stay to discuss this. My husband remained to talk to her. In a nutshell, he was given an ultimatum - we are going into your room and removing your belongings unless you vacate now. He was appalled but felt he had no option and threw our things into bin bags which then had to be left at reception. SO - to summarise - we then had NO ROOM at all for a few hours - walking the streets in the rain until a lesser room became available. Yes they did refund us one nights stay by way of compensation and yes they found us a room when the original mistake was made by booking.com but they seem to think this excuses the overall experience. Next time we suggest you make it perfectly clear if a guest is going to be thrown out of a hotel room, don't repeatedly call them when they are eating their dinner and don't expect them to like being accused of lying.…