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Mercure Bristol Grand Hotel

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Traveller (175)
Room & Suite (101)
Dining (19)
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Overview
  • Excellent25%
  • Very good31%
  • Average19%
  • Poor16%
  • Terrible9%
Travellers talk about
“concierge paul”(6 reviews)
“steam room”(14 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Offers from Mercure Bristol Grand Hotel
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Special Offer: CHEAPEST ONLINE RATES!
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (460)
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442 results
Traveller rating
111
131
86
73
41
Traveller type
Time of year
LanguageEnglish
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Travelers talk about these amenities: Free Wifi, Spa, Parking, Restaurant, Bar/Lounge
111
131
86
73
41
Show reviews that mention
All reviewsconcierge paulsteam roomleisure facilitiescentral locationshower headfantastic staywalk in showerlong weekendthe hotel car parkcoffee machinestayed for two nightsfull englishone night staycabot circusrefurbearplugs
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1 - 5 of 442 reviews
Reviewed yesterday via mobile

This was, quite simply, the worst hotel experience I have had for some years. It starts with the dour, scruffy public areas, continues into the dull bar restaurant and through to the (when I used them) disgusting public lavatories. Breakfast was bedlam and not great...More

Thank JohnRBro
Response from ManagementTeam_om, General Manager at Mercure Bristol Grand HotelResponded today

Dear JohnRBro, Thank you for your review and I was disappointed to read that you do not like the recent refurbishment of the hotel. Thank you for your feedback regarding the bar prices and this will be considered at our next competitive pricing review. Housekeeping...More

Hotel's Favourite
Reviewed 2 January 2018 via mobile

Just come back from staying at this hotel. The hotel is in a central location which is great for exploring Bristol. The hotel looks lovely from the outside and has a fresh modern look inside. Two of us stayed in there standard room, this was...More

1  Thank pinkbanana16
Response from ManagementTeam_om, General Manager at Mercure Bristol Grand HotelResponded 9 January 2018

Dear pinkbanana16, Thank you for sharing your experience following your New Year's Eve stay with us. It is pleasing to learn that you found the hotel, your bedroom and the leisure facilities to your satisfaction. Your comments will serve as an encouragement for the team...More

Reviewed 2 days ago via mobile

Room ok, clean , tidy and not a bad size. staff mostly polite however .......the noise from the extractor fan meant we couldn’t open the window and on top of that the thud thud thud base music from either an event or party meant we...More

Thank Helen L
Response from ManagementTeam_om, General Manager at Mercure Bristol Grand HotelResponded today

Dear Helen L., I am disappointed to read that your stay did not meet your expectations. Your comment regarding the noisy extractor fan is being addressed and a resolution has been found. I apologise that you were kept awake by the noise from one of...More

Reviewed 3 days ago

Booked and had our wedding here, staff very helpful and friendly. Everything was taken care of and didn’t have to worry about anything during the day. Paul the concierge was fantastic helping not just the bride but all those attending the big day. We returned...More

Thank smudger954
Response from ManagementTeam_om, General Manager at Mercure Bristol Grand HotelResponded 3 days ago

Dear Smudger954, Thank you for your excellent review, we are delighted you enjoyed your experience with us and congratulations again on your wedding! Your comments will be communicate to the hotel team who I know will be delighted. Many thanks, Nicholas Carn General Manager

Reviewed 3 days ago

Booked into Mercure Grand Bristol on 1 March by Ryanair for 3 days following cancellation of flight to Dublin. Despite informing staff at Reception that we would be staying 3 days, on the second day we found in the afternoon that we had been locked...More

Thank bobyrne2018
Response from ManagementTeam_om, General Manager at Mercure Bristol Grand HotelResponded today

Dear Bobyrne2018, Thank you for your review and please accept my apologies for the inconvenience with obtaining your receipt. I have a copy of your receipt ready to send to you, if you would email me directly on: nicholas.carn@accor.com and I will send you the...More

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About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Pool
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Heated pool
Indoor pool
Details
Price range
US$104 - US$210 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Bristol
#16 Luxury Hotel in Bristol
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$104 - US$210 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Bristol
#16 Luxury Hotel in Bristol
Room types
Suites, Non-Smoking Rooms
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Traveller (175)
Room & Suite (101)
Dining (19)
Pool & Beach (2)
Amenities (34)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
catey68
12 April 2018|
AnswerShow all 2 answers
Response from PLowndes | Reviewed this property |
Checkout is 12. Late checkout may be available if you ask on the day; sometimes there is an additional charge. If you have the Accor loyalty card and are Platinum status (and Gold too I think) then late checkout is not... More
0
Votes
SarahDenness
26 February 2018|
AnswerShow all 2 answers
Response from vandapereira110 | Reviewed this property |
As far as i remember it was from 6h30am on but please confirm. You can call them directly - keepers bar serves their delightful breakfast.
0
Votes
MazP73
12 January 2018|
AnswerShow all 4 answers
Response from Widiarto W | Reviewed this property |
Parking lot at beside the hotel, just ask hotel staff for information..for hotel guests parking fee about 10 pounds, i don’t think so if you have many car, just ask for availabilty space and discount fee to reception
1
Vote
Room Tips
"If you have any issues seek out Paul he's a great help"
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"If you want a double bed make sure it is double and not three-quarter"
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"quiet, good bed, good breakfast"
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"Don’t bother!"
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