Thank you for making me feel so welcome over the past five months (Mon to Fri) given the current circumstances . Couldn't have done enough for me, lovely team always happy to do what they could to make my stay an enjoyable one- loved the continuity of my favourite room, much appreciated and on reception in the mornings the lovey Tracy , always a chat and smile to set you off on a good day. Would highly recommend this hotel for a long corporate stay , in fact I hope to return later in the year - thats if they will have me !
Good service as always. Been staying here for the past couple of months. Have been upgraded on occasions as well, which has been nice. Will be soon a gold member so will be expecting regular upgrades which will be reported on.
We stayed at the Grand for two nights in December, just before Christmas. The first thing to say about the hotel is that the location is excellent - it is very central and easy to walk to everywhere in town that you might want to visit. It also has a car park next door, which is quite tight but (as recommended) fine for a medium-sized car. Given the central location, £15 a night for parking doesn't seem too bad. We had booked a Privilege Double as we were staying for two nights and wanted space to work during the day. We were given a large room with high ceilings on the first floor overlooking the front of the hotel, but we immediately spotted that the Nespresso coffee machine was missing. (There was also only one robe and no slippers.) The other bizarre thing about the room was that it had not one, but two inter-connecting doors (a first for me) to two separate rooms! One I can (just about) handle, but there was no way we were happy with two (and no coffee machine), so a quick trip back to reception was required. Our request to move was handled swiftly and pleasantly. We were given a room on the second floor which also had a sofa. The view of the car park was nothing to write home about, but we didn't choose the hotel for a view so that wasn't a problem. The second room did have a Nespresso coffee machine although the fridge didn't have any complimentary soft drinks, which the room description said it would. I imagine this would be put down to Covid and, in fairness to the hotel we didn't bother asking - I suspect the problem would have been resolved swiftly if we had raised it. The bathroom in the second room was actually slightly larger than the first and the shower was excellent. We also had two robes and each one had slippers. Possibly house-keeping on the first floor need to up their game! The bed was comfortable, the desk was a good size for working, the free wi-fi was decent enough to work on and stream a film and the television was large with a wide range of channels. Overall we found our new room very comfortable and an excellent size. As we were advised on check in, house keeping were not refreshing any rooms due to Covid. This meant that when we requested fresh towels they were simply left on the bed. This wasn't a massive problem, but it is interesting to see how different hotels have a different approach (e.g. My Ibis Styles stay in Warsaw needed me to request house-keeping, but they would then do a full service). We decided not to take up the offer of breakfast, but Keepers - the bar/restaurant is a well-laid out and decently presented space. I was slightly surprised though that my request for a beer from the bar to take to my room was declined because I'd have to order a full meal to go with it. I understand the current government rules say you can't drink in a bar/restaurant unless you order a substantial meal, but I don't think that should apply to room service. Quite frankly the hotel are missing out on potential revenue. The solution is simple of course - Tesco Express around the corner sells beer, so you can buy from there and keep them cold in the fridge! An opportunity missed by the hotel. Overall we really enjoyed our stay here and would certainly return next time we are staying in Bristol. I am at a loss as to why this hotel appears so low in the TA rankings for Bristol - based on our stay I'd expect to see it closer to the top 10.…
Me and my partner booked a day room in this hotel. The hotel was very clean and nice environment. The room was kept to the high standard and was at an affordable rate for the hours needed. However the noise level from cleaning staff was ridiculous. Additionally a member of staff kept repeatedly knocking and then walked in to ask a question regarding if we had booked in. I felt this was highly inappropriate due to my partner and myself being alone together in a room. I do not understand why this member of staff felt the need for this as we only required the room for the few hours in the day. I would be wary staying here again due to this incident as it was inappropriate and I do not believe staff respect the privacy or noise levels of customers. Staff certainly shouldn’t just walk in to customers rooms especially as my partner wasn’t dressed adequately either.…
The staff here made my stay great. Personal and approachable and will do anything to make you enjoy the hotel. Tier 3 lockdown in place but that doesn’t stop the staff trying. Tracy and Michael on reception were great!
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