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Travelers talk about these amenities: Free Wifi, Spa, Parking, Restaurant, Bar/Lounge
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All reviewsconcierge paulsteam roomleisure facilitiescentral locationshower headfantastic staywalk in showerlong weekendthe hotel car parkcoffee machinestayed for two nightsfull englishone night staycabot circusrefurbearplugs
Over the past 3 years, I’ve stayed at many Novotel and Mercure hotels across the Europe, and The Grand just did not live up to my expectations of the Accor brand.
To go into specifics (in no particular order):
1. I did not appreciate the...More
Just come back from staying at this hotel. The hotel is in a central location which is great for exploring Bristol. The hotel looks lovely from the outside and has a fresh modern look inside. Two of us stayed in there standard room, this was...More
1 Thank pinkbanana16
Response from ManagementTeam_om, General Manager at Mercure Bristol Grand HotelResponded 9 January 2018
Thank you for sharing your experience following your New Year's Eve stay with us.
It is pleasing to learn that you found the hotel, your bedroom and the leisure facilities to your satisfaction. Your comments will serve as an encouragement for the team...More
I think the last person that stayed in room 117 might have died, based on the smell and the missing twin bed that I had paid for. Or it could just be the carpet that didn’t seem to have been vacuumed since it had been...More
Hazel & Sara made a great choice of the BLT..
Smiley faces all round.! Nicholas the boss even bought the cider..!
Fantastic decor and staff made sure my stay was enjoyable, great location! :) :)
Bristol on a Monday .!More
Response from ManagementTeam_om, General Manager at Mercure Bristol Grand HotelResponded 2 days ago
Many thanks for your review and we are delighted you enjoyed your experience with us. I was happy to read that you were met with "smiley faces all round" and i will be sure to let Hazel and Sara know you enjoyed their...More
This was, quite simply, the worst hotel experience I have had for some years. It starts with the dour, scruffy public areas, continues into the dull bar restaurant and through to the (when I used them) disgusting public lavatories. Breakfast was bedlam and not great...More
Response from ManagementTeam_om, General Manager at Mercure Bristol Grand HotelResponded 3 days ago
Thank you for your review and I was disappointed to read that you do not like the recent refurbishment of the hotel. Thank you for your feedback regarding the bar prices and this will be considered at our next competitive pricing review. Housekeeping...More
Checkout is 12. Late checkout may be available if you ask on the day; sometimes there is an additional charge. If you have the Accor loyalty card and are Platinum status (and Gold too I think) then late checkout is not... More
Checkout is 12. Late checkout may be available if you ask on the day; sometimes there is an additional charge. If you have the Accor loyalty card and are Platinum status (and Gold too I think) then late checkout is not chargeable but still depends on availability ie. whether they have someone due to come into the room early in the day.
Response from Widiarto W | Reviewed this property |
Parking lot at beside the hotel, just ask hotel staff for information..for hotel guests parking fee about 10 pounds, i don’t think so if you have many car, just ask for availabilty space and discount fee to reception