Mercure Bristol Grand Hotel
1,078 reviews
#38 of 41 Hotels in Bristol
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Broad Street, Bristol BS1 2EL England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$97
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Full view
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Room & Suite (49)
Dining (40)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 16/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 16/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#38 of 41 hotels in Bristol
Location
Cleanliness
Service
Value
The Mercure Bristol Grand Hotel is a magnificent Victorian building in the heart of Bristol, close to the city's Temple Meads railway station. The Grand Hotel is an elegant, convenient base from which to explore Bristol's rich history. Local attractions include Brunel's engineering masterpieces, the ancient cathedral, and one of the region's finest shopping malls.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Baggage storage
Newspaper
Car park
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kids' meals
Special diet menus
Banquet room
Meeting rooms
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Iron
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, French, Russian, Spanish and 2 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
275Restaurantswithin 0.3 miles
82Attractionswithin 0.3 miles
1,078Reviews22Q+A100Room tips
Reviews
Traveller rating
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Popular mentions
Thank you for making me feel so welcome over the past five months (Mon to Fri) given the current circumstances . Couldn't have done enough for me, lovely team always happy to do what they could to make my stay an enjoyable one- loved the continuity of my favourite room, much appreciated and on reception in the mornings the lovey Tracy , always a chat and smile to set you off on a good day. Would highly recommend this hotel for a long corporate stay , in fact I hope to return later in the year - thats if they will have me !
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Date of stay: January 2021
Helpful
Response from General Manager, General Manager at Mercure Bristol Grand Hotel
Responded 27 Jan 2021
Dear Mr Bonstow Thank you for being your hotel of choice over the last 5 months . It has been an absolute pleasure having you stay at the hotel and getting to know you and we certainly have missed having you stay with us. We hope you have been enjoying your well earned time off and hopefully we will indeed get to welcome you again to the Mercure Bristol Grand one day in the future. If I can be of any future assistance then please do not hesitate to contact me. Kindest Regards Tracy Lewis Office Sales Manager ha0i2-sb1@accor.com
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Good service as always. Been staying here for the past couple of months. Have been upgraded on occasions as well, which has been nice. Will be soon a gold member so will be expecting regular upgrades which will be reported on.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2021Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from General Manager, General Manager at Mercure Bristol Grand Hotel
Responded 18 Jan 2021
Dear Valued Guest, Thank you for you wonderful feedback on your recent visits with us. I am so pleased to read that you are a returning guest time and time again. You will indeed be a gold member before we know it, we look forward to recognising your status upgrade on your future visits. Until we meet again soon, take care. Michael General Manager
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We stayed at the Grand for two nights in December, just before Christmas. The first thing to say about the hotel is that the location is excellent - it is very central and easy to walk to everywhere in town that you might want to visit. It also has a car park next door, which is quite tight but (as recommended) fine for a medium-sized car. Given the central location, £15 a night for parking doesn't seem too bad. We had booked a Privilege Double as we were staying for two nights and wanted space to work during the day. We were given a large room with high ceilings on the first floor overlooking the front of the hotel, but we immediately spotted that the Nespresso coffee machine was missing. (There was also only one robe and no slippers.) The other bizarre thing about the room was that it had not one, but two inter-connecting doors (a first for me) to two separate rooms! One I can (just about) handle, but there was no way we were happy with two (and no coffee machine), so a quick trip back to reception was required. Our request to move was handled swiftly and pleasantly. We were given a room on the second floor which also had a sofa. The view of the car park was nothing to write home about, but we didn't choose the hotel for a view so that wasn't a problem. The second room did have a Nespresso coffee machine although the fridge didn't have any complimentary soft drinks, which the room description said it would. I imagine this would be put down to Covid and, in fairness to the hotel we didn't bother asking - I suspect the problem would have been resolved swiftly if we had raised it. The bathroom in the second room was actually slightly larger than the first and the shower was excellent. We also had two robes and each one had slippers. Possibly house-keeping on the first floor need to up their game! The bed was comfortable, the desk was a good size for working, the free wi-fi was decent enough to work on and stream a film and the television was large with a wide range of channels. Overall we found our new room very comfortable and an excellent size. As we were advised on check in, house keeping were not refreshing any rooms due to Covid. This meant that when we requested fresh towels they were simply left on the bed. This wasn't a massive problem, but it is interesting to see how different hotels have a different approach (e.g. My Ibis Styles stay in Warsaw needed me to request house-keeping, but they would then do a full service). We decided not to take up the offer of breakfast, but Keepers - the bar/restaurant is a well-laid out and decently presented space. I was slightly surprised though that my request for a beer from the bar to take to my room was declined because I'd have to order a full meal to go with it. I understand the current government rules say you can't drink in a bar/restaurant unless you order a substantial meal, but I don't think that should apply to room service. Quite frankly the hotel are missing out on potential revenue. The solution is simple of course - Tesco Express around the corner sells beer, so you can buy from there and keep them cold in the fridge! An opportunity missed by the hotel. Overall we really enjoyed our stay here and would certainly return next time we are staying in Bristol. I am at a loss as to why this hotel appears so low in the TA rankings for Bristol - based on our stay I'd expect to see it closer to the top 10.…
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Date of stay: December 2020
Rooms
Location
Service
1 Helpful vote
Helpful
Response from General Manager, General Manager at Mercure Bristol Grand Hotel
Responded 18 Jan 2021
Dear MrHandBaggeOnly, Thank you for taking the time to review the hotel. We appreciate all feedback as this allow us to continue to develop our offering to our guests. I am most disappointed that our Housekeeping department missed the opportunities for house coats and the Nespresso machine, I do hope our team were able to rectify this for you whilst you stayed. I do hope that one day soon you will be able to sample our hotel in it's full glory of operation, until then we thank you for your kind comments on us being in the top 10 in Bristol, it is certainly our goal to be the very best! Kind Regards Michael General Manager
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Me and my partner booked a day room in this hotel. The hotel was very clean and nice environment. The room was kept to the high standard and was at an affordable rate for the hours needed. However the noise level from cleaning staff was ridiculous. Additionally a member of staff kept repeatedly knocking and then walked in to ask a question regarding if we had booked in. I felt this was highly inappropriate due to my partner and myself being alone together in a room. I do not understand why this member of staff felt the need for this as we only required the room for the few hours in the day. I would be wary staying here again due to this incident as it was inappropriate and I do not believe staff respect the privacy or noise levels of customers. Staff certainly shouldn’t just walk in to customers rooms especially as my partner wasn’t dressed adequately either.…
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Date of stay: December 2020Trip type: Travelled as a couple
Helpful
The staff here made my stay great. Personal and approachable and will do anything to make you enjoy the hotel. Tier 3 lockdown in place but that doesn’t stop the staff trying. Tracy and Michael on reception were great!
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Date of stay: December 2020Trip type: Travelled solo
Helpful
Response from General Manager, General Manager at Mercure Bristol Grand Hotel
Responded 16 Dec 2020
Good Day Joan, I hope you're keeping well. Thank you for your review. It is such a pleasure to read your feedback and the staff made your experience even better. I will pass our your comments to Tracy, I know she will be pleased. Kind Regards, Michael General Manager
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PRICE RANGE
US$61 - US$162 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the grand, bristol hotel bristol, thistle hotel bristol
FORMERLY KNOWN AS
The Grand Hotel
LOCATION
United KingdomEnglandBristolOld City
NUMBER OF ROOMS
186
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Claim Your Listing Frequently Asked Questions about Mercure Bristol Grand Hotel
Which popular attractions are close to Mercure Bristol Grand Hotel?
Nearby attractions include Smoke & Mirrors (0.3 miles), Hell In A Cell (0.1 miles), and Laser Fusion (0.1 miles).
What are some of the property amenities at Mercure Bristol Grand Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Mercure Bristol Grand Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Mercure Bristol Grand Hotel?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Mercure Bristol Grand Hotel?
Conveniently located restaurants include Mugshot Restaurants, Eatchu, and Matina.
Is Mercure Bristol Grand Hotel located near the city centre?
Yes, it is 0.3 miles away from the centre of Bristol.
Are any cleaning services offered at Mercure Bristol Grand Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Bristol Grand Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Bristol Grand Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Russian.
Are there any historical sites close to Mercure Bristol Grand Hotel?
Many travellers enjoy visiting John Wesley's Chapel & New Room Museum (0.3 miles), St Mary Redcliffe Church (0.5 miles), and Cabot Tower (0.6 miles).
Is Mercure Bristol Grand Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.