Stayed here for one night... Booked a deluxe balcony room with a view of the gorge , there was scaffolding up at the time and so the staff were extremely helpful and polite, and on my arrival at reception they informed me of this without prompting & offered for me to view alternative rooms of my choice if I’d prefer. I was also given a complimentary late checkout and parking paid for so I was really quite happy as I appreciate buildings do need to be maintained. I wanted a balcony however, and could see through the scaffolding quite well to the Clifton bridge (which is stunning at night) & I could see the gorge, then to the left I could see Over Bristol, again, stunning at night. The room was generous in size, I really loved the quirky decor. The bathroom was lovely, shower was amazing! underfloor heating was a nice touch. I had a query with the room heating and the staff were very helpful, as they were throughout my stay including for breakfast which i chose to have in my room. (A simple bacon sandwhich and a pot of tea all very nice). The room was clean, the bed was enormous and so comfy! I left a small usb in the room and without any issue they are posting that back to me straight away. I was really happy with my stay here and felt very comfortable with all the current precautions put in place also. Thank you!…
We had a great stay for our anniversary in early October. We booked one of the cheaper rooms, and it was small but perfectly formed. The hotel decor generally is dark, and it felt really cozy and premium. £6 for parking around the local area which is all permit based so I found this really reasonable and we managed to bag a spot right outside the hotel. Amazing views of the bridge. Covid-secure and felt very clean. Would highly recommend (and very surprised to read other recent reviews!)
Potential customers need to be cautious when deciding to book this hotel. The marketing material and images do not reflect the actuality. My wife and I had booked a ‘Classic Gorge View’ room and paid a premium for this choice, to discover on arrival that the view was in fact a vast expanse of flat roof with some trees in the background. It is my view that the company are responsible for allocating rooms that reflect the fee and specification selected. One invests confidence in these premium companies and don’t expect to be told the morning after, “we had other rooms”! The room itself was dark but comfortable. We eat vegan food and the choice on the restraunt menu was soup, plant based burger and chips and sorbet. I would expect a hotel marketing itself as a premium brand to offer far more choice. The food served was nice. £6.00 to park our car on the hotel premises is questionable? The fire alarm went off at 4.30 am which meant ourselves and those guests who responded were stood outside in the rain with no explanation as to what was happening. Apparently a false alarm!…
We booked a classic gorge view room well in advance and I even phoned to check the room had a view and a queen sized bed as advertised on the website, I was assured yes it did. On arrival we were given a room overlooking the street and on stating that we had booked a gorge view room we were advised that we’d been upgraded, strange that we were upgraded to a street view room when we had booked a gorge view, we wanted a view and so I said we’d stick with the classic roomWe had booked. Off we went to our gorge view room described on the website as spacious with a queen bed ........ not sure who described it as spacious or measured the bed! A double bed is what we had in what can only be described as a very cosy room! I checked again if we’d been allocated the right room to be told yes we had, that the room description on the website was incorrect, and there was nothing they could do unless we wanted to go back to the street view room As the hotel was full. A gesture of good Will was offered however no gesture will make up for not having what we had planned and booked. Very disappointed to say the least, celebrating a big anniversary in a poky, dark and dingy room with a bed smaller than what we have at home is not what we had planned! We stay away a lot but we’ll go back to the Marriott or the Harbourside next time, both less expensive with far superior rooms. We are here on a DBB basis and the service in both the bar and restaurant was exceptional excellent friendly staff, the food however was mediocre, dry overcooked and tasteless cod, lamb ordered pink but arrived well done. Breakfast however was one of the best we’ve had. A very mixed bag and to be honest we would have overlooked the food issue if we’d had the right room. The bathroom in the room was excellent, but of course you don’t sleep in there so it did not make up for the room. EXTREMELY DISAPPOINTED - do not advertise a spacious room with a queen bed if you don’t have it ! We moved on the Stratford for two nights at the indigo, cheaper and by far superior.…
Recently visited this hotel with my wife for a Sunday one night stay. Treated ourselves to the top package of Laurent Perrier Suite with three course dinner and breakfast included. Yes, parking is restricted in the area around the hotel so maybe this is the only negative. We ourselves, decided to find a ‘park on my drive ‘ which was roughly a 15 minute walk back to the hotel. It came to £8.50, we first left our bags at reception, parked the car and returned. Staff at the hotel throughout our stay were so helpful and friendly. Obviously in these Covid times, every part of the hotel you enter is hand sanitizers and app scanning, they are hot on social distancing and safety. The suite was beautiful with an unbelievable view of the Suspension Bridge. If you want to push the boat out a bit I would recommend it 100%. Dinner was gorgeous with great service. Breakfast too, despite ordering it to your table instead of a buffet, it was plentiful and delicious with great service again. The restaurant view is also breathtaking of the Gorge and bridge. We also had a cocktail in the residents bar served by a super helpful guy for whom nothing was too much trouble. Clifton itself is a fascinating and beautiful neighbourhood high up on top of the Avon Gorge with the historical Brunel bridge its centrepiece along with The Downs and nearby Zoo. City centre isn’t that far either, but be prepared for very steep streets ! Overall, beautiful hotel, great staff and great views. Would visit again in a flash !…
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