I checked into my deluxe king room and the first thing I saw was a blood mark on a towel in the bathroom, I then realised the room was very hot and stuffy. The aircon had an error message and couldn't be adjusted. I phoned the reception and they offered to change rooms. I went to a different room on the same floor and went out. At 9pm I returned and my room was as hot and stuffy as the first room. The aircon was flashing with the same error message. The reception said the hotel was full (the hotel seemed empty!) and that it was too late to get a technician. She offered to send up a fan, but since you can't open the windows the room was hot and stuffy all night and I barely slept. The next morning I checked out and said to the receptionist that my aircon didn't work and my room was very hot - she replied 'I know you spoke to me last night". I replied that I expected better from.a Holiday Inn and she turned away and muttered 'I know' and then she walked off! Even without this problem the rooms are quite old and tired and there are better options in central Bristol!…
We had a 2 night stay before the expected 2nd lockdown was announced and were nicely surprised with our experience here. Covid protocol was observed throughout all areas of the hotel by staff and guests. The Superior size room was far bigger and much better decorated than expected. Everything was spotlessly clean! All staff were helpful and friendly. Full breakfast selections were available and there was no limit on what you could have. Special thanks to Poppy for her buoyant and fun personality to start the day off! NOTE - NCP next door offers discounted rate @ £17.50 for 24 hours. However, check JustPark app for Cumberland Street secure parking at rear of hotel @ £15.00 for 48 hours. Tight spaces but much cheaper!
We stayed in the Holiday Inn for one night. The rooms were spotlessly clean, as were the bedding and towels. Good blackout curtains, modern bathroom with great shower. Tea making facilities. A five minute walk into the city centre. The bar (currently open until ten) was comfortable, and the breakfast was plentiful. Will definitely stay here again when we go to Bristol in the future.
Using HIE instead of Airbnb or Booking.com, I gave this hotela try. Staying with my daughter, we had a twin bed room. It was clean and comfortable. The bathroom lock came lose so we couldn't use the lock. All it needed was a hex headed key to secure the knob back on ‐ it didn't happen for 3 days. The window couldn't be opened either. We were offered another room,which we declined (have you tried moving a teenager with luggage once unpacked?). They gave us a complimentary drink at the bar. Another downside of staying here is the huge cost of car parking. We used the hotel as a base so we walked around Bristol. We only used the car to visit Bath. It was cheaper for us to park on a local car park for £4.70 - overnight. It would have been nice to get offered a Bristol Street map. Buses stop outside or near the hotel. The rail station is also opposite.…
This is my opinion on a stay after lockdown. Check in was quick, easy and early. Thanks for remembering my preferences. 1st night and 1st morning all really good. Breakfast is still an all you can eat buffet the only differences are a reduced menu, although they still have alot on offer and the staff plate everything up for you. You just tell them what you would like..... Simple! 2nd morning Tuesday 22nd October. I feel really sorry for the lady I believe she was called Polly or Poppy I can't remember. She was on her own but yet managed to cover everything. Meet & greet Giving the covid speech Making drinks Plating breakfast Cleaning Replenish the buffet And repeat All with a cheery personality and nothing was too much trouble. She was by herself for approximately 40 minutes from 7am Well done you!!! Absolutely amazing!! Well done to the man who came out from reception area to give her a hand. I do have one issues I need to address...... SECURITY!! Why do you need so many security staff. When we arrived on Sunday the man on the desk greeted us but the 2 security guards who were sat near to the lifts just sat there. 1 was staring into space and the other was on his phone. Neither of them acknowledged or approached us to go through covid procedures. At one point we actually thought one of them had taken root in his chair. What a waste of your money which could be put to good use elsewhere! …
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