My experience at this hotel over two weekend stays was wonderful. Super comfortable bed and pillows, beautiful bathroom with delightful complimentary toiletries, shower easy to use and hot. Tea & coffee makinc facilities in the room which I always appreciate, and a small fridge as well. Staff were all friendly and helpful: reception, housekeeping, restaurant. Excellent advice on wine. Scrumptious breakfast. Great care taken with precautions against Covid 19 throughout the hotel. A taste of luxury in difficult times.
We arrived at 8.45 pm after leaving a nightmare hotel in Bath. The guy on reception was really welcoming and asked the kitchen to stay open a bit longer for us (it closed at 9) until he’d checked us in. Checkin was quick and easy and then we had lovely burger and fries. When we went up to the room, it was sealed and spotlessly clean. Breakfast was nice and all the staff were very friendly, efficient and helpful. We had a lovely 2 night stay there and will definitely go back there again.
I went to the Hilton Garden Inn with my mum and Dad for afternoon tea and we received excellent service, delicious cleanliness was outstanding, Brad looked after us extremely well, he was attentive, polite and made our afternoon extremely pleasant.
Travelling around UK this week so this is 3rd hotel in 4 nights but amazingly has same problem as the two premier inns stayed in. The hotel is clean and decent but cannot give it more than 2 stars as no connection to internet, colleagues had same issue. Modern hotels should not have these issues. Disappointing to have score so low, grub was ok in restaurant decent but not special I would say. Sort out your connection!
Arrived in Bristol with my partner for the weekend. We were checked in quickly by a very friendly man and went to our room, it was very clean but smaller than a premier inn room that we had stayed ina few days before. We went out for a few drinks in Bristol then came back for a couple in the hotel bar, the bar manager and staff were really accommodating and friendly and really made us feel welcome. On the first night we realised the bed wasn’t particularly comfy and pillows are feather (I believe) which means they deflate into nothing when you lay on them which led to a bad nights sleep. On the second night I got some more pillows in the hope it would be comfort but alas they were still hopeless and after a night of tossing and turning I called reception in the middle of the night to get an extra pillow. Now I’m not sure what the receptionist thought I was doing with these extra pillows but he was very cagey and a little rude about giving me another one. Overall the service was generally very good but room was not comfortable which let it down …
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