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Hilton Cambridge City Centre

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Traveller (267)
Room & Suite (89)
Dining (53)
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About

#7 of 32 hotels in Cambridge
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
Hilton Cambridge City Centre is superbly located at the heart of Cambridge City, an ideal base to explore the many attractions on our doorstep, fantastic shopping, cobbled streets, amazing architecture, historic & stunning colleges and not forgetting the river Cam flowing gently along the 'Backs.' This modern 4-star hotel is a 5-minute walk from King's College, Cambridge Corn Exchange, many attractions and the train & bus station. A 10-minute walk takes guests to peaceful riverside parks and pubs. All 198 of the stylish, contemporary air-conditioned rooms and suites offers free wi-fi. Together with self-contained conference and event facilities, guests of our 4-star Cambridge Hotel may also benefit from on-site valet car parking, the exclusive Hilton Honors Executive Lounge and the LivingWell Fitness gym. Guests can enjoy seasonal dishes in Bull & Bass Restaurant. The Lounge Bar offers an extensive wine, spirit and cocktail menu as well as Afternoon Tea. For those seeking more of a casual dining experience, we offer lighter bites and snacks in the Lounge Bar.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bowling offsite
Highchairs available
Taxi service
Paid private parking on-site
Wifi
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Special diet menus
Wine / champagne
Canoeing offsite
Walking tours
Board games / puzzles
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Refrigerator
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Centrally Located
Modern
Languages Spoken
English, French, Russian, Spanish and 11 more
1332Reviews35Q+A100Room tips

Reviews
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Traveller rating
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silviabiaaivlis wrote a review Feb 2024
Belfast, United Kingdom5 contributions
Extremely disappointed- towels that were on the floor/bath being folded and placed back as they are clean is not acceptable of any hotel. Then they get very surprised that I am requesting that all towels are changed. From this experience I could had been using towels used by a previous guest and do not know- very disgusting of any hotel but from a 4 star hotel is really the worse. The location and breakfast are good but cannot recommend and will never get back.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Richard Finn, General Manager at Hilton Cambridge City Centre
Responded 6 days ago
Dear silviabiaaivlis, Thank you for your review and feedback. The incident you describe with the towels is very odd and certainly not a practice for us here in the hotel. Of course we replace all used towels left on the floor or in the bath with new ones as per the signage in the bathroom which stipulates this. I will investigate this with the Housekeeping leadership and team to iunderstand what happened. Thank you again. Yours sincerely, Richard.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brian D wrote a review Aug 2023
Darlington, United Kingdom958 contributions485 helpful votes
Hotel's Favourite
Simply a stunning hotel with an excellent location. The staff in the hotel were all excellent. A special mention for Concierge Jurgen the Aussie. He was amazing, chatty, knowledgeable and friendly. Michael on reception was also very kind and helpful. The breakfast was probably one of the best we have had in a hotel. Valet parking a bit pricy, but, very handy to have your car available. If we return to Cambridge - w will stay here without doubt
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Richard Finn, General Manager at Hilton Cambridge City Centre
Responded 23 Aug 2023
Dear BrianD832, Thank you so much for your great review and for being our guest. It was great to welcome you and we're delighted you enjoyed your stay. We appreciate you kind comments for Jorgen and Michael, and will pass these on in the hotel to recognise. We look forward to seeing you again soon. All the best and happy travelling, Richard.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PSR wrote a review Feb 2024
Canada2 contributions
Checking in: long wait. Single person at the front desk on a long phone call. Jet lagged & tired had to wait 10 minutes before another front desk staff appeared to check us in. After check in: Old, confused layout of building. Long walk with suitcases through zig zagging corridors to finally reach a freezing room. I understand environmental friendliness, energy conservation etc; but it took an hour for the room to heat & we were sitting with jackets on. Front desk: never answers phone - have to repeatedly call - they always cite ‘busy periods’. I was even told by the front desk person that it is rude to answer a phone when people are checking in! My response was that it is rude to ignore a checked in guest, repeatedly. Besides we had to wait a long time for check in as your solitary staff was on the phone. She had no response to that. Room service for food: you scan the menu & try to order but the website doesn’t work! You call the front desk repeatedly for 1/2 hr & finally someone picks up the phone. They transfer you to the restaurant to order food, where again, nobody picks up! Finally it is transferred back to the front desk who, thankfully respond & take your order. At this point you are ready to give up! Noisy: very noisy room above the bar. You call the front desk to complain hoping someone will pick up eventually & answer positively - not typical of UK i.e “it will eventually reduce at some point. We cannot really change your room as we are fully booked!”Lo & behold - maybe on Santa’s good list - we were pleasantly surprised by a friendly Indian staff member who moved us to a quieter room. Hence I will update my stars to 2 instead of 1, even though the Ac/ heater was noisy 😳 Room Amenities: needed an iron. Even though it was nowhere, the front desk insisted we check. Again the interminable number of calls to reach someone where I insisted that the iron was nowhere to be found and no, it was not locked in the safe 😁 They finally send housekeeping with a shower curtain?! Again a phone call - I almost fell down when they answered on the first ring - & they send a non-working iron. Again several phone calls to the front desk to have it replaced with a working iron. Location: location! Location! location! Otherwise I don’t see myself ever staying here. More Date of stay: December 2023
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Richard Finn, General Manager at Hilton Cambridge City Centre
Responded 2 weeks ago
Dear Stay65731666285, Thank you so much for your review and honest comments following your stay experience with us. I am so sorry your stay was marred by these unbelievable challenges that should not have occurred. I am both embarrassed and disappointment from the catalogue of errors you have highlighted. I truly appreciate the feedback on your stay in December, and whilst I won't comment on them in this response, please be absolutely assured that I am my team have taken them on board to be addressed as needed. Once again, please accept my sincere apologies and I hope we may have a chance in the future to correct these shortcomings. Yours sincerely, Richard.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jenny N wrote a review Jan 2024
York, United Kingdom2 contributions
I had a very pleasant Christmas dinner at the Hilton CC with my friends. The food was delicious nice selection of cocktails in the bar. Staff was friendly and attentive. We loved the Christmas atmosphere there was a nice piano lady playing beautifully in the evening. And the hotel location is excellent!
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Date of stay: December 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Richard Finn, General Manager at Hilton Cambridge City Centre
Responded 4 weeks ago
Dear jennynR3677DZ, Thank you so much for the 5-star review and kind comments. The team and I are delighted you enjoyed your Christmas meal and stay with us. I hope that we may be of assistance again for a future stay in Cambridge. All the best and thanks again, Richard.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Martin L wrote a review Jan 2024
Glasgow, United Kingdom84 contributions75 helpful votes
This hotel is very well placed, walking distance to all central Cambridge amenities and attractions. Rooms are modern and clean, breakfast and lunch were both excellent and as we were there for a meeting we also used the meeting room areas which had a good supply of hot and cold drinks as well as pastries etc. All staff were extremely helpful and attentive. Would definately stay again if visiting Cambridge.
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Richard Finn, General Manager at Hilton Cambridge City Centre
Responded 4 weeks ago
Dear dh2005, Thank you for being our guest and for your kind words. The team and I are delighted you enjoyed your stay, had a productive meeting and found the location to your liking. We look forward to welcoming you and your colleagues back soon. All the best, Richard.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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michelle c wrote a review Jan 2024
Sydney, Australia162 contributions54 helpful votes
A well located central hotel with large rooms and friendly staff. Excellent breakfast and a clean well equipped gym . Breakfast Buffet included eggs made to order and lovely pastries . We had interconnected family rooms. Clean updated bathrooms .some of the common areas a little dated.
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Date of stay: January 2024Trip type: Travelled with family
Room Tip: Our rooms were large family interconnected rooms which can be booked on the website
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Richard Finn, General Manager at Hilton Cambridge City Centre
Responded 22 Jan 2024
Dear michellec8021, Thank you so much for choosing us for your family's visit to our lovely City and I'm delighted you had a 5-star stay with us. We certainly look forward to welcoming you all back in the future. All the best and thanks for the review, Richard.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paul S wrote a review Jan 2024
Suffolk, United Kingdom37 contributions50 helpful votes
A great hotel in excellent location, in walking distance to everything in the City. The rooms, breakfast and staff in the hotel were all excellent. Valet parking was very easy and really well worth the extra £30. Next time we go to Cambridge, we will now always look to stay here first.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Richard Finn, General Manager at Hilton Cambridge City Centre
Responded 11 Jan 2024
Dear 577PaulS, Thank you for taking the time to post your review on Tripadvisor.com following your earlier stay with us. I was delighted to learn that you found our unrivalled location an ideal base for your Cambridge visit. I was so glad to read that you had such a positive and enjoyable stay at our hotel. Our paramount aim is 100% guest satisfaction and it is always so rewarding when this is achieved. I have passed on your review within the hotel so that my colleagues can be congratulated for all of their hard work. I very much look forward to welcoming you back with us soon. All the best and safe travels, Richard.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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T. B wrote a review Jan 2024
Suffolk, United Kingdom25 contributions7 helpful votes
We chose here because it was right in the middle for everything! Staff were extremely friendly, they upgraded our room for free with breakfast and dinner included . Even left us an anniversary treat on the desk. Room has a nice view, bed was very comfortable and couldn’t hear anything from other rooms. Definitely worth staying here!
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Richard Finn, General Manager at Hilton Cambridge City Centre
Responded 11 Jan 2024
Dear Tahnee_B92, Thank you for taking the time to post your review on tripadvisor.com following your recent visit to the Hilton Cambridge City Centre. I was delighted to note that you enjoyed your stay at the hotel, and in particular our comfy beds. Please be assured that I have passed your very kind comments to all staff concerned. With thanks once again and I look forward to the opportunity of welcoming you back to the Hilton Cambridge City Centre in the very near future. Take care and all the best, Richard.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hannah V wrote a review Jan 2024
2 contributions3 helpful votes
A wonderful stay with family. We were so warmly welcomed by the reception staff at check-in. The rooms were absolutely spotless. The bathroom was lovely and the bed was super comfortble. The breakfast buffet was superb and the staff on duty were so kind and friendly. The evening in the lounge area was lovely - the Christmas decorations were stunning and again the bar staff were really polite, friendly and offered great service. We have stayed here twice now and will definitely come back. Top class!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Richard Finn, General Manager at Hilton Cambridge City Centre
Responded 8 Jan 2024
Dear 342hannahv, Thank you so much for your kind 5-star review and comments on your festive stay with us. We're delighted you chose us for your stay in Cambridge and that we looked after you and your family well. We certainly look forward to welcoming you back soon. All the best and take care, Richard.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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lasvegaskid wrote a review Jan 2024
Maidenhead, United Kingdom96 contributions236 helpful votes
+1
Excellent hotel. Stayed here on New Year’s Eve and everything was perfect. The staff were amazing and had emailed me a week or two before my stay to ask if they could help with anything. I was upgraded to one of their King Suites which was stunning. They have an executive lounge and a big shout out to the Japanese lady that works there. She was so friendly and helpful especially giving me advice about Japan (it’s on my bucket list). The food and drink selection was great. The gym was a good size for a hotel. The bar is stunning (loved the Christmas Tree next to the fireplace) and the breakfast was amazing. The location is good and if I had to find fault with anything then the only thing would be that the parking was quite pricey at £30 per night (but this was valet) and parking in Cambridge is quite pricey on the whole so not too bad. The staff went out of their way though to ensure we had a great stay and I’d wholeheartedly recommend this hotel and will definitely be back next time I’m in Cambridge.
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip: Their Suites are very spacious at the front of the hotel. The executive lounge was very good.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Richard Finn, General Manager at Hilton Cambridge City Centre
Responded 4 Jan 2024
Dear lasvegaskid, Thank you so much for your kind review and comments, and for choosing us for your New Year's Eve celebratory stay in Cambridge. It was our pleasure to have looked after you and we look forward to welcoming you back in the near future. All the best and take care, Richard and team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£157 - £195 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza cambridge, crowne plaza hotel cambridge
FORMERLY KNOWN AS
Cambridge City Hotel
LOCATION
United KingdomEnglandCambridgeshireCambridge
NUMBER OF ROOMS
198
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HILTON CAMBRIDGE CITY CENTRE - Updated 2024 Reviews

Frequently Asked Questions about Hilton Cambridge City Centre
Which popular attractions are close to Hilton Cambridge City Centre?
Nearby attractions include LockHouse Escape Games (0.3 miles), Fudge Kitchen (0.2 miles), and University Museum of Zoology (0.05 miles).
What are some of the property amenities at Hilton Cambridge City Centre?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Cambridge City Centre?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Cambridge City Centre?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Cambridge City Centre?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Hilton Cambridge City Centre?
Conveniently located restaurants include Africfood, Revolution Cambridge, and Bread & Meat.
Are there opportunities to exercise at Hilton Cambridge City Centre?
Yes, guests have access to a fitness centre and locker rooms available in the fitness centre during their stay.
Is Hilton Cambridge City Centre located near the city centre?
Yes, it is 0.5 miles away from the centre of Cambridge.
Are any cleaning services offered at Hilton Cambridge City Centre?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Cambridge City Centre offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hilton Cambridge City Centre?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Portuguese.