We stayed a night here in a gorgeous duplex suite, which had an amazing bathtub and huge double bed. Check in was really quick and easy and staff were friendly. We didn’t eat at the hotel but the outdoor area looked lovely. Location is great, and you can get a voucher when you check out which brings the local car park down from 20 pounds to £9.80. We will definitely return!
Visited last night with two friends and can honestly say it’s the worst meal I have ever had. We all chose the turkey dinner at £16 each and I couldn’t believe it when it arrived..... half a carrot and half a parsnip a teaspoon of cabbage, 3 roast potatoes, 3 slices of turkey and two little pigs in blankets and a splash of gravy. Had to ask for cranberry sauce even though it was advertised as on the meal. I admit I have been spoilt by the recent amazing turkey roast at Duttons which was the best I’ve ever tasted but honestly this was laughable. Later on I ordered a coffee which was plonked infront of me, half a cup, no milk or sugar until I had to ask. I’ve eaten here a few times in the past and it’s been okay but would never waste my hard earned cash here again. Really disappointing and although a beautiful venue it’s looking a bit tired…
Went for a couple of drinks and some nibbles last night with friends. We ordered tapas style mix at £13 a head for the 6 of us that were there . Literally whoever was in that kitchen opened packets of tesco party food it was horrendous . Gave us all a good laugh . And to add insult the second bottle of presseco was the cheapest bottle of crap again a tesco special . Very disappointing WONT be returning felt like i'd had my wallet swiped ...
I would have to say that I'm extremely disappointed. We had our honeymoon booked at OddFellows for the 21st-23rd, we were looking forward to staying there as we wanted to book our full wedding (post-Covid) at the venue. On the 24th November they rang me up to tell me that they can no longer take our booking, I understand the Covid situation but the way it was handled on the phone was extremely disappointing, without a care in the world. Not only have they cancelled on our plans less than a month out but now we have to find another place to stay, but with the prices going up everywhere and the lack of options they have really put a dent in our plans. Something that we were really excited about has now become a task. - Poor customer service on the phone - No apology (or even an option to postpone is at a discount in the future) - Has made our minds up about having the wedding there now, which will never happen if the service was that bad on the phone (imagine it in person, like I have read about in other reviews) I do understand the Covid situation and these things can happen, but I would suggest not sending an email saying that "sorry you had to cancel". No, I didn't cancel! Also the lack of respect, understanding and not even a discount option to make you come back in the future if you wish to stay with us due to the situation we put you in. I had everything booked there for our honeymoon; tours, flowers, nights out, Xmas surprises. Now I need to restart all this again, at a cost and headache to us. I'd suggest looking at other places to stay in Chester, cause in the end its the staff that make it a great stay and I can't say that about OddFellows.…
The hotel itself is beautiful and in a great location! However that is where it stops! We stayed for two nights to celebrate a birthday only to have it ruined by some rude and arrogant gentleman called Rick (the night manager) there’s a obvious reason he works nights! He is certainly not a people person and severely lacks any sense of customer service! I wrote in to the hotel last week to express my concerns to be told I’d get a response within 24 hours... 6 days later still nothing I can only assume my email was deleted as they didn’t like what I had to say! Take your money else where!!! It’s definitely not appreciated here.
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